scholarly journals Inquiring, Inventing and Integrating: Applying Human-Centered Design to the Challenges of Future Government

2018 ◽  
Vol 10 (2) ◽  
pp. 23-32 ◽  
Author(s):  
Sabine Junginger
Keyword(s):  
Design Thinking ◽  
Public Organizations ◽  
Human Experience ◽  
Design Methods ◽  
Human Interaction ◽  
Public Value ◽  
Human Centered Design ◽  
Government Services ◽  
Alternative Path ◽  
The Individual

The challenges of future government involve opportunities for the conception, planning and delivery of new government services. Applying the principles and methods of human-centered design offers an alternative path for how we go about designing them. Inquiring into existing design practices allows for the discovery of new forms of design thinking and the application of new design methods and processes. A focus on human experience and human interaction promotes innovation and inventions, newly integrates public organizations and directly contributes to the creation of public value by benefitting the individual, government and society.

Service Design

2012 ◽  
pp. 211-222
Author(s):  
Satu Miettinen
Keyword(s):  
Design Process ◽  
Design Thinking ◽  
Service Design ◽  
Design Methods ◽  
Point Of View ◽  
Human Interaction ◽  
Service Development ◽  
Service Needs ◽  
New Ideas ◽  
Tourism Service

Service design is establishing itself as a method for developing services and service business. Service needs, new ideas and ways to utilise technology are encountered when the customer and the end user participate in the design process. This chapter focuses on service design methods and the process of how service design can help in innovating customer-orientated service concepts for e-tourism. Service design connects the areas of cultural, social and human interaction. Use of design methods acts as a link between the different views in the service design process. Service design is an emerging field where the terminology and methods are still developing. Mager (2009) has pointed out that the need for service design is evident, as economic development has changed dramatically during the last four decades from manufacturing to provision of information and services. Service design looks at service development from the designer’s point of view. Design thinking has the ability to create concepts, solutions and future service experiences for users.

scholarly journals Design Thinking as a Framework for Innovation in Libraries

2020 ◽  
Vol 44 (1) ◽  
pp. 7-11
Author(s):  
Sidsel Bech-Petersen
Keyword(s):  
Design Thinking ◽  
Design Methods ◽  
Human Centered Design ◽  
Library Staff

AbstractThis article presents human-centered design methods as a way to create relevant and vibrant libraries. Dokk1–the main library in Aarhus-is co-created with users, partners, and stakeholders. It has become an open, flexible library space that also uses technology as a way to invite the users to become part of the space. Using design thinking as a new way of working, co-creation also becomes a part of developing new services and spaces and a new way of working for the library staff.

Service Design

2011 ◽  
pp. 36-47
Author(s):  
Satu Miettinen
Keyword(s):  
Design Process ◽  
Design Thinking ◽  
Service Design ◽  
Design Methods ◽  
Point Of View ◽  
Human Interaction ◽  
Service Development ◽  
Service Needs ◽  
New Ideas ◽  
Tourism Service

Service design is establishing itself as a method for developing services and service business. Service needs, new ideas and ways to utilise technology are encountered when the customer and the end user participate in the design process. This chapter focuses on service design methods and the process of how service design can help in innovating customer-orientated service concepts for e-tourism. Service design connects the areas of cultural, social and human interaction. Use of design methods acts as a link between the different views in the service design process. Service design is an emerging field where the terminology and methods are still developing. Mager (2009) has pointed out that the need for service design is evident, as economic development has changed dramatically during the last four decades from manufacturing to provision of information and services. Service design looks at service development from the designer’s point of view. Design thinking has the ability to create concepts, solutions and future service experiences for users.

The adaptation of design thinking in auditing

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Linda MEIJER-WASSENAAR ◽  
Diny VAN EST
Keyword(s):  
The Netherlands ◽  
Design Thinking ◽  
Public Organizations ◽  
Design Framework ◽  
The Right ◽  
The Way

How can a supreme audit institution (SAI) use design thinking in auditing? SAIs audit the way taxpayers’ money is collected and spent. Adding design thinking to their activities is not to be taken lightly. SAIs independently check whether public organizations have done the right things in the right way, but the organizations might not be willing to act upon a SAI’s recommendations. Can you imagine the role of design in audits? In this paper we share our experiences of some design approaches in the work of one SAI: the Netherlands Court of Audit (NCA). Design thinking needs to be adapted (Dorst, 2015a) before it can be used by SAIs such as the NCA in order to reflect their independent, autonomous status. To dive deeper into design thinking, Buchanan’s design framework (2015) and different ways of reasoning (Dorst, 2015b) are used to explore how design thinking can be adapted for audits.

User Centered Approach to the Supra-Functional Needs of People Living with Amyotrophic Lateral Sclerosis (ALS)

2020 ◽  
Author(s):  
Deana McDonagh ◽  
Kayla Arquines ◽  
Elizabeth T. Hsiao-Wecksler ◽  
Mahshid Mansouri ◽  
Girish Krishnan ◽  
...  
Keyword(s):  
Amyotrophic Lateral Sclerosis ◽  
Design Thinking ◽  
Healthcare Management ◽  
User Centered Design ◽  
Emotional Needs ◽  
Empathic Understanding ◽  
The Individual ◽  
Lateral Sclerosis ◽  
User Centered

Abstract User-centered design relies upon the appreciation that assistive technology device solutions need to include the functional and supra-functional (e.g., emotional, social, cultural) needs of users. Developing solutions without basing decision-making on both quantitative (functional) and qualitative (supra-functional) needs can lead to imbalanced devices, services, and/or environments. Satisfying both functional and supra-functional needs is the foundation of user-centered design, which in itself relies upon empathic understanding of the person that one is aiming to serve. This paper presents a study of the lived experiences of people living with Amyotrophic Lateral Sclerosis, their caregivers, and members of the healthcare management team from a human-centered perspective in the pursuit of pain points, deeper understanding of the emotional needs, and revelation of opportunities for improving quality of life and human experience through more user-centered design. We focus on user-centered design-thinking research tools (e.g., mood boards, journey maps, personas) to (a) understand the authentic experience of the individual in their vernacular and their terminology, and (b) to support a data rich conversation that focuses upon both functional and supra-functional needs to highlight opportunities for design interventions).

scholarly journals In the Absence of the Rule of Law: Everyday Lawyering, Dignity and Resistance in Myanmar’s ‘Disciplined Democracy’

2018 ◽  
Vol 28 (5) ◽  
pp. 573-599
Author(s):  
Alex Batesmith ◽  
Jake Stevens
Keyword(s):  
Rule Of Law ◽  
Legal System ◽  
State Power ◽  
Human Experience ◽  
Legal Systems ◽  
Material Support ◽  
The Rule Of Law ◽  
Alternative Perspective ◽  
The Individual ◽  
Individual Human

This article explores how ‘everyday’ lawyers undertaking routine criminal defence cases navigate an authoritarian legal system. Based on original fieldwork in the ‘disciplined democracy’ of Myanmar, the article examines how hegemonic state power and a functional absence of the rule of law have created a culture of passivity among ordinary practitioners. ‘Everyday’ lawyers are nevertheless able to uphold their clients’ dignity by practical and material support for the individual human experience – and in so doing, subtly resist, evade or disrupt state power. The article draws upon the literature on the sociology of lawyering and resistance, arguing for a multilayered understanding of dignity going beyond lawyers’ contributions to their clients’ legal autonomy. Focusing on dignity provides an alternative perspective to the otherwise often all-consuming rule of law discourse. In authoritarian legal systems, enhancing their clients’ dignity beyond legal autonomy may be the only meaningful contribution that ‘everyday’ lawyers can make.

Using “Why and How” to Tap Into Novice Designers’ Method Selection Mindset

2018 ◽  
Author(s):  
Danielle Poreh ◽  
Euiyoung Kim ◽  
Varna Vasudevan ◽  
Alice Agogino
Keyword(s):  
Design Method ◽  
Deep Understanding ◽  
Design Methods ◽  
University Of California ◽  
Teaching Material ◽  
Human Centered Design ◽  
Method Selection ◽  
Knowledge Platform ◽  
Selection Methodology ◽  
The University

Despite the growing utilization of human-centered design, both in academia and industry, there is lack of pedagogical materials that support context-based design method selection. When used properly, design methods are linked to successful outcomes in the design process, but with hundreds of design methods to select from, knowing when and how to use a particular method is challenging. Selecting the appropriate design method requires a deep understanding of the project context. Cultivating a selection methodology that is more contextually aware, equips students with the tools to apply the most appropriate methods to their future academic and industry projects. Using theDesignExchange knowledge platform as a teaching material, we discuss a summer design course at the University of California at Berkeley that encourages students to choose design methods rather than the instructors giving a set list. The findings illustrate that when given the task to select a method, students exhibit contextually-aware method selection mindsets.

scholarly journals Accounting for (public) value(s): reconsidering publicness in accounting research and practice

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Enrico Bracci ◽  
Iris Saliterer ◽  
Mariafrancesca Sicilia ◽  
Ileana Steccolini
Keyword(s):  
Public Service ◽  
Public Value ◽  
Content Type ◽  
Research And Practice ◽  
Accounting Research ◽  
Interdisciplinary Approaches ◽  
Calculative Practices ◽  
The Individual ◽  
Fruitful Research ◽  
New Research

PurposeThis paper aims to highlight the importance of (public) value(s) and publicness in accounting and accountability research. It pinpoints a range of issues that scholars need to contemplate when reconsidering publicness in accounting research and practice.Design/methodology/approachThe paper adopts an interdisciplinary literature review associated with a conceptual discussion of the actual and future challenges of public service accounting and accountability in considering public value(s).FindingsThe paper illustrates the centrality of (public) value(s) at the individual, organizational and societal levels in shaping and being shaped by calculative practices, and shows that looking at the interconnections between values and accounting is a fruitful research avenue. Moreover, it highlights the power of embracing interdisciplinary approaches to illuminate these interconnections and relate them to complex and current phenomena.Originality/valueThe paper’s originality lies in the reconsideration of (public) value(s) for public service accounting scholars, providing a critical reflection and setting new research avenues.

scholarly journals A qualitative analysis of the Wikipedia N-Substate Algorithm's Enhancement Terms

2019 ◽  
Vol 3 (1) ◽  
pp. 67
Author(s):  
Kyle Goslin ◽  
Markus Hofmann
Keyword(s):  
Qualitative Analysis ◽  
A Priori ◽  
Sole Source ◽  
Human Interaction ◽  
A Priori Knowledge ◽  
Search Query ◽  
Analysis Process ◽  
Automatic Search ◽  
The Individual ◽  
Priori Knowledge

<p>Automatic Search Query Enhancement (ASQE) is the process of modifying a user submitted search query and identifying terms that can be added or removed to enhance the relevance of documents retrieved from a search engine. ASQE differs from other enhancement approaches as no human interaction is required. ASQE algorithms typically rely on a source of a priori knowledge to aid the process of identifying relevant enhancement terms. This paper describes the results of a qualitative analysis of the enhancement terms generated by the Wikipedia NSubstate Algorithm (WNSSA) for ASQE. The WNSSA utilises Wikipedia as the sole source of a priori knowledge during the query enhancement process. As each Wikipedia article typically represents a single topic, during the enhancement process of the WNSSA, a mapping is performed between the user’s original search query and Wikipedia articles relevant to the query. If this mapping is performed correctly, a collection of potentially relevant terms and acronyms are accessible for ASQE. This paper reviews the results of a qualitative analysis process performed for the individual enhancement term generated for each of the 50 test topics from the TREC-9 Web Topic collection. The contributions of this paper include: (a) a qualitative analysis of generated WNSSA search query enhancement terms and (b) an analysis of the concepts represented in the TREC-9 Web Topics, detailing interpretation issues during query-to-Wikipedia article mapping performed by the WNSSA.</p>

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