Effective User Assistant for Online Help System

2021 ◽  
Vol 10 (2) ◽  
pp. 1462-1468
Keyword(s):  
User Experience ◽  
User Satisfaction ◽  
User Interaction ◽  
Web Pages ◽  
Online Information ◽  
Technology Study ◽  
Online Help ◽  
Research Survey ◽  
Online Help System ◽  
Help System

With the beginning of the internet’s web services, user have facilitated for using help system and become more familiar to getting online information that has very useful when user cannot understand any process or any task that is major part that user can easily interact with computerand solved their problem, many specialists have found the lake of distinction between user and online help system due to the interface this study conducted to find the most effective and interactive online help system by the adopted user to use research selected online help system and take research survey for to identify the most interactive and feasible OHS (Online Help System), the aim of this study to highlight the features of an online help system for user interaction, that provide the online environment platform for user support via online help system technology, study have selected three different web pages and embrace the online help system into the web pages, these OHWS (Online Help Web Systems) are designed using front-end designing languages that focused on the user interface for user communication to find the user experience that is based on reliability, learnability and user satisfaction after practically user accessed different web page’s OHS that have navigated with different type of features user have hand out the research questionnaire survey that questions are targeted to cover the user experience reliability, learnability and user satisfaction, after the evaluation of all results it has been found that “Online Help System Interface1” is thebest user experience by 70% of reliability, 75% learnability and with the 85% user satisfaction with the interaction for the OHS

Callable Manuals – Access to Product Documentation via Voice (Anrufbare Bedienungsanleitungen – Zugang zu Produktdokumentation über Sprache)

2004 ◽  
Vol 46 (6) ◽  
Author(s):  
Hans Ulrich Block ◽  
Rudolf Caspari ◽  
Stefanie Schachtl
Keyword(s):  
General Purpose ◽  
Online Help ◽  
Usability Test ◽  
Dialog System ◽  
Building Process ◽  
Spoken Dialog System ◽  
Basic Philosophy ◽  
Online Help System ◽  
Help System

AbstractThis paper describes the adaptation and usage of a general purpose spoken dialog system (SDS) for an experimental telephony based online help system. It presents the basic philosophy of the SDS, the application building process and the results of a usability test.

A Characterisation and Framework for User-Centric Factors in Evaluation Methods for Recommender Systems

2017 ◽  
Vol 6 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Tatenda D. Kavu ◽  
Kuda Dube ◽  
Peter G. Raeth ◽  
Gilford T. Hapanyengwi
Keyword(s):  
Conceptual Framework ◽  
Recommender Systems ◽  
User Experience ◽  
User Satisfaction ◽  
Optimal Solution ◽  
User Interaction ◽  
Evaluation Methods ◽  
User Preferences ◽  
Evaluation Framework ◽  
User Centric

Researchers have worked on-finding e-commerce recommender systems evaluation methods that contribute to an optimal solution. However, existing evaluations methods lack the assessment of user-centric factors such as buying decisions, user experience and user interactions resulting in less than optimum recommender systems. This paper investigates the problem of adequacy of recommender systems evaluation methods in relation to user-centric factors. Published work has revealed limitations of existing evaluation methods in terms of evaluating user satisfaction. This paper characterizes user-centric evaluation factors and then propose a user-centric evaluation conceptual framework to identify and expose a gap within literature. The researchers used an integrative review approach to formulate both the characterization and the conceptual framework for investigation. The results reveal a need to come up with a holistic evaluation framework that combines system-centric and user-centric evaluation methods as well as formulating computational user-centric evaluation methods. The conclusion reached is that, evaluation methods for e-commerce recommender systems lack full assessment of vital factors such as: user interaction, user experience and purchase decisions. A full consideration of these factors during evaluation will give birth to new types of recommender systems that predict user preferences using user decision-making process profiles, and that will enhance user experience and increase revenue in the long run.

DispImage: Un mezzo di analisi e presentazione per iconografia medica

1992 ◽  
Vol 5 (4) ◽  
pp. 489-495 ◽  
Author(s):  
D.L. Plummer
Keyword(s):  
User Interface ◽  
Research Tool ◽  
Numerous Application ◽  
Clinical Tool ◽  
Online Help ◽  
Paper Documentation ◽  
Online Help System ◽  
Help System

DispImage incorporates a number of important concepts. The fact that all metrics are calibrated is of significance. The ability to change display units facilitates adaption to a variety of users and applications. The program is not to be viewed as a stand-alone system. Rather it is intended to integrate with other pieces of imaging software and with the standard tools on the workstation «desk top». This functionality is coupled with a user interface that makes all major functions evident. The functions typically found on a viewing console are made readily available, giving the clinical user a feeling of familiarity. The online help system and paper documentation, whilst comprehensive, are intended to be devices of last resort. DispImage is not intended as a day-to-day clinical tool that might take the place of a clinicians viewing console. Rather it is a development and research tool that can facilitate in the construction and evaluation of systems and techniques. It has proved valuable in numerous application areas and has been used out of preference at some sites where more developed and sophisticated tools have been available.

Soda Machine and User Experience: A Study of Icon Display

2020 ◽  
Vol 64 (1) ◽  
pp. 2035-2045
Author(s):  
Vera Puglisi ◽  
Jasmine Ghorbani ◽  
Yan Chen ◽  
Manuel Nyagisere ◽  
Grace Babalola ◽  
...  
Keyword(s):  
User Experience ◽  
User Satisfaction ◽  
Touch Screen ◽  
T Test ◽  
Consumer Electronics ◽  
Point Scale ◽  
Test User

Touch-screen GUIs have become a key feature of modern consumer electronics. The purpose of this study is to investigate the effect that reducing the number of icons on the GUI of a popular soda machine has on drink selection time and user satisfaction. Twenty subjects participated in the study, with 10 assigned to the control and experimental groups respectively. Time to make a drink selection was recorded and compared between groups using unpaired t-test. User satisfaction was measured using a five-point scale questionnaire. The results suggested that user satisfaction, except for the display dependability category, is not affected by the reduction of the number of icons on the soda machine GUI and no change was observed in drink selection time.

scholarly journals Usability of an Affective Emotional Learning Tutoring System for Mobile Devices

2021 ◽  
Vol 13 (14) ◽  
pp. 7890
Author(s):  
Tao-Hua Wang ◽  
Hao-Chiang Koong Lin ◽  
Hong-Ren Chen ◽  
Yueh-Min Huang ◽  
Wei-Ting Yeh ◽  
...  
Keyword(s):  
Sustainable Development ◽  
Mobile Devices ◽  
User Satisfaction ◽  
Quantitative Research ◽  
Negative Emotions ◽  
User Interaction ◽  
Feedback Mechanism ◽  
Quality Education ◽  
Tutoring System ◽  
System Usability Scale

To echo the United Nations formulated Sustainable Development Goals (SDGs), SDG 4 is to ensure inclusive and equitable quality education and promote lifelong learning opportunities for all. Furthermore, high-quality education is the base on which human lives can be improved and sustainable development can be accomplished. Therefore, the affective emotional tutoring system established in this study enables learning via mobile devices, which are indispensable in daily life. The real-time interactive agent in the system guides learners to turn negative emotions into positive ones. We explored the usability of and user satisfaction with the affective emotional tutoring system. Sixty-two students participated in the study which used a quantitative research design to explore a learning situation. The overall usability of the system was evaluated with the System Usability Scale (SUS), and the Questionnaire for User Interaction Satisfaction (QUIS) was used to evaluate user satisfaction with the different elements of the system. The results showed that both the usability of and satisfaction with the affective emotional tutoring system were high. The emotional feedback mechanism of the system can help learners turn negative emotions into positive ones.

scholarly journals Assistance in family health from the perspective of users

2010 ◽  
Vol 18 (3) ◽  
pp. 436-443 ◽  
Author(s):  
Silvana Martins Mishima ◽  
Flavia Helena Pereira ◽  
Silvia Matumoto ◽  
Cinira Magali Fortuna ◽  
Maria José Bistafa Pereira ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Exploratory Study ◽  
Family Health ◽  
User Interaction ◽  
Sampling Technique ◽  
Health Unit ◽  
Snowball Sampling ◽  
Thematic Content Analysis ◽  
Empirical Material ◽  
Snowball Sampling Technique

This descriptive exploratory study analyzed user satisfaction with the care received at a Family Health Unit in Ribeirão Preto, Brazil. In total, 40 users from families registered in the FHU were selected, using key informants and the snowball sampling technique, and interviewed. Thematic content analysis was used to analyze the empirical material. Interviewees were mostly female, over 50 years, resident in the catchment area of the unit for 10-30 years, had incomplete primary education and also did not perform work outside the home. The analysis identified three themes: access, team-user interaction and organization of work in the FHU. The subjects of this study expressed satisfaction with the accessibility provided together with the caring attention given to them, marked by a team-user interaction that takes place in a friendly and patience manner. Although not totally satisfied, the majority of users would recommend the health service to someone due to its quality.

scholarly journals PREDICTION OF DESIGN ASPECTS OF WEB PAGE BY HTML PARSER

2020 ◽  
Vol 5 (2) ◽  
pp. 143-158
Author(s):  
Satinder Kaur ◽  
Sunil Gupta
Keyword(s):  
User Interaction ◽  
Web Pages ◽  
Evaluation Tool ◽  
Web Page ◽  
Design Quality ◽  
Automated Evaluation ◽  
The World ◽  
Before And After ◽  
The Web

Inform plays a very important role in life and nowadays, the world largely depends on the World Wide Web to obtain any information. Web comprises of a lot of websites of every discipline, whereas websites consists of web pages which are interlinked with each other with the help of hyperlinks. The success of a website largely depends on the design aspects of the web pages. Researchers have done a lot of work to appraise the web pages quantitatively. Keeping in mind the importance of the design aspects of a web page, this paper aims at the design of an automated evaluation tool which evaluate the aspects for any web page. The tool takes the HTML code of the web page as input, and then it extracts and checks the HTML tags for the uniformity. The tool comprises of normalized modules which quantify the measures of design aspects. For realization, the tool has been applied on four web pages of distinct sites and design aspects have been reported for comparison. The tool will have various advantages for web developers who can predict the design quality of web pages and enhance it before and after implementation of website without user interaction.

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