Using MetaProi to Improve Business Processes

2011 ◽  
pp. 175-212
Author(s):  
Ned Kock
Keyword(s):  
Organizational Learning ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Organizational Processes ◽  
Business Process Improvement ◽  
Knowledge Communication

In my earlier discussion in this book about business process improvement and organizational learning, I have shown that business process improvement has the potential to foster interfunctional knowledge communication and, consequently, organizational learning. In previous chapters of this book, I have analyzed business process improvement efforts that led to levels of knowledge communication not normally seen in routine organizational processes. Those business process improvement efforts have all been carried out through business process improvement groups.

Leveraging big-data for business process analytics

2015 ◽  
Vol 22 (4) ◽  
pp. 215-228 ◽  
Author(s):  
Alejandro Vera-Baquero ◽  
Ricardo Colomo Palacios ◽  
Vladimir Stantchev ◽  
Owen Molloy
Keyword(s):  
Big Data ◽  
Process Improvement ◽  
Business Process ◽  
Business Performance ◽  
Business Processes ◽  
Heterogeneous Systems ◽  
Map Reduce ◽  
Heterogeneous Environments ◽  
Business Process Improvement ◽  
Content Type

Purpose – This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence systems is not sufficient to meet today ' s business needs. They normally are business domain-specific and have not been sufficiently process-aware to support the needs of process improvement-type activities, especially on large and complex supply chains, where it entails integrating, monitoring and analysing a vast amount of dispersed event logs, with no structure, and produced on a variety of heterogeneous environments. This paper tackles this variability by devising different Big-Data-based approaches that aim to gain visibility into process performance. Design/methodology/approach – Authors present a cloud-based solution that leverages (BD) technology to provide essential insights into business process improvement. The proposed solution is aimed at measuring and improving overall business performance, especially in very large and complex cross-organisational business processes, where this type of visibility is hard to achieve across heterogeneous systems. Findings – Three different (BD) approaches have been undertaken based on Hadoop and HBase. We introduced first, a map-reduce approach that it is suitable for batch processing and presents a very high scalability. Secondly, we have described an alternative solution by integrating the proposed system with Impala. This approach has significant improvements in respect with map reduce as it is focused on performing real-time queries over HBase. Finally, the use of secondary indexes has been also proposed with the aim of enabling immediate access to event instances for correlation in detriment of high duplication storage and synchronization issues. This approach has produced remarkable results in two real functional environments presented in the paper. Originality/value – The value of the contribution relies on the comparison and integration of software packages towards an integrated solution that is aimed to be adopted by industry. Apart from that, in this paper, authors illustrate the deployment of the architecture in two different settings.

scholarly journals Simulasi Proses Bisnis Pondok Pesantren Menggunakan Anylogic Berdasarkan Metode Business Process Improvement (BPI)

2020 ◽  
Vol 5 (1) ◽  
pp. 138
Author(s):  
Nikmatur Rizqi ◽  
Ulfa Hidayati ◽  
Teguh Arief Ramadhan ◽  
M. Ainul Yaqin
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Boarding School ◽  
Boarding Schools ◽  
Process Models ◽  
Graphical Form ◽  
Educational Institutions ◽  
Business Process Improvement ◽  
Flow Models

Islamic boarding schools are traditional Islamic educational institutions in which religious values are taught as guidelines to be applied in everyday life. Islamic boarding schools are also analogous to enterprise in which there must be a business process to achieve the objectives of the establishment of boarding schools themselves. The design of business processes in Islamic boarding schools may be able to produce the desired results but sometimes it is not in accordance with the desired costs or desired time. These problems can be overcome by running a business process simulation, which aims to help the analysis and understanding of business process models. Anylogic is used in this study to simulate the boarding school business processes and use the Business Process Improvement (BPI) method to analyze problems in business processes and methods BPMN (Business Process and Notation Model) as a tool to describe or create business process flow models in graphical form.

scholarly journals Simulation of school business process

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Usman Jeylani ◽  
Muhammad Falihul Isbah ◽  
Muhammad Ainul Yaqin ◽  
Pinkan Veri Diana E
Keyword(s):  
Social Interaction ◽  
Process Improvement ◽  
Business Process ◽  
Process Simulation ◽  
Business Processes ◽  
Business Process Improvement ◽  
Process Systems ◽  
Interaction System ◽  
School Business

School is an institution where people learn reading, writing, and learning to have good character. The school has a social interaction system in an organizational relationship. Every institution must have a business process to achieve its vision and mission. The business process has activities carried out to provide services or products. This study analyzes business process systems in schools by designing school business process simulation scenarios and then implementing the design of AnyLogic Software and it can contribute to optimizing the management of business processes within schools, where processes are more structured and systematic. The method used in this study is the Business Process Improvement (BPI) Method to eliminate errors and provide competitive benefits by improving business processes. In applying the BPI method, the results obtained are recommendations for improving school business processes: (1) Adding Buses to schools, (2) Adding School Cooperative Staff to transport goods, and (3) Adding Cashiers in School Cooperatives.

A New Methodology for Business Process Improvement

2013 ◽  
pp. 122-135
Author(s):  
Paula Ventura Martins ◽  
Marielba Zacarias
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Local Information ◽  
Personal Knowledge ◽  
Information Flows ◽  
Business Process Improvement ◽  
Business Alignment ◽  
And Control ◽  
Future Business

Information flows across the organization are complex, and procedures employed to understand, share, and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies have been proposed to describe and evolve business processes. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This chapter focuses on a methodology for business process discovery and the importance of integrating local information into coherent and sound process definitions. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute to business process improvement against current BPM approaches.

On research into the interdependence between service quality indices and a hotel’s business processes

10.12737/4101 ◽  
2014 ◽  
Vol 8 (3) ◽  
pp. 80-95
Author(s):  
Екатерина Кузнецова ◽  
Ekaterina Kuznetsova ◽  
Любовь Морозова ◽  
Lyubov Morozova ◽  
Ирина Трусевич ◽  
...  
Keyword(s):  
Service Quality ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Managerial Decision ◽  
Business Process Improvement ◽  
Determining Factors ◽  
Hotel Service ◽  
Guest Satisfaction ◽  
Service Factors

The article covers the major technical and human factors (indices) determining hotel guest satisfaction, and proposes a questionnaire model. An analysis of the models of service quality and guest satisfaction assessment, a number of service quality assessment models employed by international hotel networks, and the Cause and Effect diagram developed by Ishikawa lead the authors to relate guest-satisfaction-determining factors to the hotel’s individual business processes. The authors have developed a Guest Questionnaire designed to reveal a guest’s evaluation of the “significance” and “perceived quality” of service provision for each of the factors identified. The authors also rely on Noriaki Kano’s model, which is widely used in managerial decision-making on issues concerning business-process improvement, to develop a methodology for hotel service factor significance evaluation. The hotel service factors most affecting guest satisfaction are grouped by the authors into (1) quantitative, (2), compulsory, (3) surprise, (4) neutral, and (5) reverse. According to the authors, when making decisions on business-process improvement, managers should take into account the processes related to qualitative and compulsory hotel service factors.

A Web-based Tool for Business Process Improvement

2017 ◽  
Vol 9 (2) ◽  
pp. 68-84 ◽  
Author(s):  
Paula Ventura Martins ◽  
Marielba Zacarias
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Process Modeling ◽  
Business Processes ◽  
Process Models ◽  
Authoring Tool ◽  
Business Process Improvement ◽  
Web Based ◽  
Business Process Models ◽  
New Business

Current business process modeling methodologies offer little guidance regarding how to discover and maintain business process models aligned with their actual execution. The authors argue that business processes should emerge and evolve collaboratively within an organization. Considering this limitation, this paper presents an overview of some Web-based tools and explores their main functionalities. This study highlights the need of a bi-directional form of communication, between operational and process actors. The paper contributes with a new business process and practice authoring tool based on authors' vision for business process improvement.

scholarly journals PENINGKATAN LAYANAN POSPAY DENGAN TEKNOLOGI BUSINESS PROCESS ANALYSIS (BPA) PADA PT. POS INDONESIA AREA KOTA MALANG

2021 ◽  
Vol 4 (1) ◽  
pp. 10-16
Author(s):  
Rizqiyatul Khoiriyah
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Process Analysis ◽  
Queuing System ◽  
Business Process Improvement ◽  
City Area ◽  
Service Business ◽  
Business Process Analysis ◽  
Number Of Customers

PT. Pos Indonesia has a postal payment service (postpay) or System Online Payment Point (SOPP). Postpay services that are already running must be continuously improved so that they can develop properly. This makes it important to analyze the business processes that run on the postpay service at PT. Pos Indonesia Malang City Area so that later it can be known and identified opportunities for better business process improvement. The purpose of this study is to analyze the business processes that run on payment services (postpay) and identify opportunities to improve the payment service business process (postpay) at PT. Pos Indonesia Malang City. Based on the analysis of ongoing business processes, it was found that the payment service business process (postpay) of PT. Pos Indonesia in the Malang City area has been running according to existing procedures but has limitations on the queuing system, namely customers who will send goods and postpay payments still use a one-way queue. From these weaknesses and limitations, a business process with a two-lane queuing system was proposed, but it could also run flexibly with the previous one-line queuing system. The proposed two-lane queuing system, it can save time and increase the number of customers that can be served by PT. Pos Indonesia in Malang City area.

scholarly journals Perancangan Business Process dan Standard Operating Procedure (SOP) dengan Metode Business Process Improvement (BPI) di Proners Home Care and Nursing Solution Surakarta

2015 ◽  
Vol 14 (2) ◽  
Author(s):  
Barasena Sayendra Dibsi ◽  
Yusuf Priyandari ◽  
Roni Zakaria
Keyword(s):  
Home Care ◽  
Organizational Structure ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Standard Operating Procedure ◽  
Business Process Improvement ◽  
Central Java ◽  
Standard Operating ◽  
Final Design

<span><em>ProNers Home Care and Nursing Solution is a Home Care company established in 2007 in Surakarta – </em><span><em>Central Java. According the fact that ProNers is a service company that make priority to public service, </em><span><em>and also the excalation of ProNers’s status to a legal company since July 2012, ProNers needs to </em><span><em>redesign the business process and the organizational structure, and to design standard operating </em><span><em>procedure (SOP) to carry out their activity. The research uses Business Process Improvement (BPI) </em><span><em>method with process reengineering approach which is steps to improve business processes or provide a </em><span><em>new processes. First step is to studied the actual business process so we can determine the needs of </em><span><em>human resource. Then it will be described in detail in the SOP. The research proposes a more </em><span><em>appropriate business process design so the objectives of the company can be achieved. Matrix </em><span><em>organizational structure with more focus on job specialization by adding two employees, each of them </em><span><em>handle administration and finance division and marketing division. The final design of the SOP consists </em><span><em>of nineteen SOPs.</em></span></span></span></span></span></span></span></span></span></span></span><br /></span>

scholarly journals Analisa Proses Bisnis Satuan Layanan dan Administrasi di Kantor Perwakilan Bank Indonesia Kediri Menggunakan Metode Business Process Improvement (BPI)

2019 ◽  
Vol 2 (1) ◽  
pp. 33
Author(s):  
Nanang Ismail ◽  
Ana Komari ◽  
Sri Rahayuningsih
Keyword(s):  
Operating Procedure ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Gap Analysis ◽  
Activity Analysis ◽  
Third Parties ◽  
Fuel Management ◽  
Business Process Improvement ◽  
Process Improvements

Bank Indonesia Representative Office Kediri is implementing Bank Indonesia policy, one of its tasks is to maintain the reliability of the payment system to support regional and national economic development. An inclusive and sustainable long-term, of course, in carrying out this mission is supported by a team known as internal management. This research uses a business process improvement method (BPI). The actual business process gap is identified with a Circular issued by Bank Indonesia. The results of the gap analysis will be input for activity analysis where each activity is grouped into RVA, BVA and NVA. Elimination of NVA activities is done, streamlining BVA activities and minimizing RVA activities. At the data collection stage, 6 actual business processes are obtained for payments to third parties and data provision, while for fuel management 2 actual business processes are obtained. The results of the activity analysis showed that there were 10 RVA activities, and 8 BVA activities and 0 NVA activities. From the research results obtained that the business processes that have been streamlined have increased efficiency for payments to third parties and the provision of data for stakeholders by 36.67%, while for fuel management by 7.5%. Business process improvements used in this study include upgrading. Proposed business processes are input in the preparation of SOPs.Keyword : Business Process Improvement, Standart Operating Procedure, management intern Kantor Perwakilan Bank Indonesia Kediri adalah menjalankan kebijakan Bank Indonesia salah satu tugasnya menjaga kehandalan sistem pembayaran untuk mendukung pembangunan ekonomi daerah maupun nasional jangka panjang yang inklusif dan berkesinambungan, tentunya dalam menjalankan misi tersebut didalamnyadidukung oleh suatu tim yang dikenal management intern atau tim supporting, tentunya dalam tim tersebut terdapat beberapa permasalahan, diantaranya waktu penyelesaian pembayaran dan penyediaan data serta penyampaian data pengelolaan bahan bakar yang terlalu lama terkadang tidak sesuai dengan waktu standart yang ditetapkan. Penelitian ini menggunakan metode perbaikan proses bisnis atau Business Process Improvement (BPI). Perbaikan proses bisnis dilakukan dengan mengidentifikasi gap proses bisnis aktual dengan Surat Edaran yang dikeluarkan oleh Bank Indonesia. Hasil analisis gap akan menjadi masukan untuk analisis aktivitas dimana setiap aktivitas dikelompokkan menjadi RVA, BVA dan NVA. Perbaikan proses bisnis dilakukan dengan mengeliminasi aktivitas NVA, menstreamlining aktivitas BVA dan melakukan meminimasipada aktivitas RVA.Pada tahap pengumpulan data diperoleh 6 proses bisnis aktual untuk pembayaran kepada pihak ketiga dan penyediaan data, sedangkan untuk pengelolaan bahan bakar diperoleh 2 proses bisnis aktual. Hasil analisa aktivitas menunjukkan terdapat 10 aktivitas RVA, dan 8 aktivitas BVA dan 0 aktivitas NVA. Dari hasil penelitian didapatkan proses bisnis usulan yang telah dilakukan streamlining terdapat peningkatan efisiensi untuk pembayaran kepada pihak ketiga dan penyediaan data untuk stakeholder sebesar 36,67%, sedangkan untuk pengelolaan bahan bakar minyak sebesar 7.5%.Tools perbaikan proses bisnis yang digunakan dalam penelitian ini antara lain upgrading.Proses bisnis usulan menjadi masukan dalam penyusunan SOP.Kata kunci : Business Process Improvement, Standart Operating Procedure, Surat Edaran Bank Indonesia

scholarly journals The impact of human resource management on business process improvement: An analysis within the MSMEs of the textile and clothing industry

Bizinfo Blace ◽  
2020 ◽  
Vol 11 (2) ◽  
pp. 19-32
Author(s):  
Andrea Dobrosavljević ◽  
Snežana Urošević
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Value Added ◽  
Clothing Industry ◽  
Business Process Improvement ◽  
The Impact

Business process improvement is necessary given the need to satisfy consumers by delivering value-added products and services. The textile and clothing industry in the age of consumerism of textile and clothing products is facing the challenge of the constant need to meet and exceed consumer expectations. Establishing the practice of continuous business process improvement, especially within the micro, small and medium enterprises (MSMEs) of the textile and clothing industry, as the largest group of companies, is of particular importance in resisting these challenges. As the textile and clothing industry is labor-intensive and a large number of processes operate on the basis of direct engagement of human resources, there is a need to examine the impact of human resource management on the establishment of the practice of business process improvement in MSMEs. Within this paper, the impact of human resource management on the improvement of business processes was examined by applying regression analysis.

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