PENGARUH MOTIVASI PELAYANAN PUBLIK, PERCEIVED ORGANIZATIONAL SUPPORT DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA ORGANISASI SEKTOR PUBLIK DI KOTA TANGERANG

Usaha yang dilakukan Pemerintah Kota Tangerang membenahi akuntanbilitas dan transparansi penyelenggaraan pemerintahan cukup berhasil. Penelitian ini bertujuan menganalisis faktor-faktor motivasi pelayanan publik, perceived organizational support dan organizational citizenship behavior yang berpengaruh terhadap peningkatan kinerja organisasi publik di Kota Tangerang. Kecenderungan motivasi pelayanan publik, perceived organizational support dan organizational citizenship behavior diduga dapat mendorong peningkatan kinerja organisasi. Dalam rangka menganalisis faktor-faktor tersebut, maka dikembangkanlah model penelitian yang dibentuk dari telaah pustaka. Model ini memiliki tiga hipotesis dengan empat variabel: motivasi pelayanan publik, perceived organizational support dan organizational citizenship behavior dan kinerja organisasi. Analisis data terhadap 115 individu yang telah berstatus pegawai tetap pada institusi publik.di Kota Tangerang dilakukan dengan menggunakan Structural Equation Modeling (SEM) sebagai alat analisis menggunakan program LISREL 8.8. Pada akhirnya, penelitian ini juga diharapkan dapat menghubungkan hasil penelitian dengan implikasi teoritis dan implikasi kebijakan manajemen Pemerintah Kota Tangerang.Kata Kunci : Motivasi Pelayanan Publik , Perceived Organizational Support, Organizational Citizenship Behavior, Kinerja Organisasi

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Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators

Sustainability ◽

10.3390/su13147800 ◽

2021 ◽

Vol 13 (14) ◽

pp. 7800

Author(s):

Ayman Alshaabani ◽

Farheen Naz ◽

Róbert Magda ◽

Ildikó Rudnák

Keyword(s):

Employee Engagement ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Organizational Support ◽

Structural Equation ◽

Affective Commitment ◽

Perceived Organizational Support ◽

Citizenship Behavior ◽

Equation Modeling ◽

The Impact

The performance of the employees and productivity of each individual, in general, have been badly affected because of the COVID-19 pandemic. Organizational citizenship behavior is regarded as an interpretation of the performance of the employee which is essential to contribute more to the organization’s processes and success. Therefore, to increase the organizational effectiveness and achieve its goals, it is crucial to understand the factors affecting the organizational citizenship behavior of the employees. This study aims to examine the impact of perceived organizational support on organizational citizenship behavior with the mediating role of employee engagement and affective commitment. To collect the data for this study, a linear snowball sampling method was used, and 380 foreign employees working in different service companies in Hungary participated in the survey. Structural equation modeling (SEM) was used to test the proposed hypothesis. The results of the study revealed that perceived organizational support positively associated with organizational citizenship behavior and this relationship is also strongly mediated by employee engagement. On the other hand, employee engagement and affective commitment pose a direct positive influence on organizational citizenship behavior. This study has theoretical and practical implications as it will provide a comprehensive framework to better understand the factors influencing the organizational citizenship behavior of the employees.

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Conscientiousness and Organizational Citizenship Behavior: The Mediating Role of Organizational Justice

Social Behavior and Personality An International Journal ◽

10.2224/sbp.2012.40.8.1293 ◽

2012 ◽

Vol 40 (8) ◽

pp. 1293-1300 ◽

Cited By ~ 6

Author(s):

Aiqin Lv ◽

Xiuqin Shen ◽

Yongfu Cao ◽

Yonggang Su ◽

Xiaoyang Chen

Keyword(s):

Structural Equation Modeling ◽

Organizational Justice ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Structural Equation ◽

Citizenship Behavior ◽

Equation Modeling ◽

Mediating Role ◽

Modeling Analysis

In this study we explored the role of organizational justice as a mediator between conscientiousness and organizational citizenship behavior. Longitudinal data were collected from 241 doctors and nurses employed in 11 Chinese hospitals. Structural equation modeling analysis results showed that the participants' perceptions of organizational justice significantly mediated the relationships between conscientiousness and the 5 dimensions of organizational citizenship behavior.

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Kinerja Karyawan PT IPA Abong Wonosobo

Journal of Economic Management Accounting and Technology ◽

10.32500/jematech.v4i1.1691 ◽

2021 ◽

Vol 4 (1) ◽

pp. 88-98

Author(s):

Eko Prowoto ◽

Achmad Affandi

Keyword(s):

Structural Equation Modeling ◽

Least Squares ◽

Partial Least Squares ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Structural Equation ◽

Citizenship Behavior ◽

Equation Modeling ◽

Purposive Sampling

Penelitian ini bertujuan untuk mengetahui pengaruh employee engagemen terhadap kinerja karyawan, pengaruh komitmen karyawan terhadap kinerja karyawan, Peran organizational citizenship behavior pada pengaruh employee engagemen dan komitmen karyawan terhadap kinerja karyawan. Sampel dalam penelitian ini adalah karyawan PT. IPA Abong Wonosobo. Mengadopsi pendekatan metode kuantitatif, studi ini menggunakan purposive sampling dan data diperoleh dari kuesioner. Dengan menggunakan pendekatan Partial Least Squares (PLS) Structural Equation Modeling (SEM) dan analisis isi hasil menunjukkan bahwa employee engagemen dan komitmen karyawan berpengaruh terhadap kinerja karyawan (H1 dan H2 diterima). OCB memainkan pengaruh mediasi yang penting terhadap pengaruh employee engagemen terhadap kinerja karyawan (H3 diterima). Juga ditemukan OCB tidak mampu menjadi variabel mediasi terhadap pengaruh komitmen karyawan terhadap kinerja karyawan (H4 ditolak).

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Workplace Spirituality, Perceived Organizational Support, and Organizational Citizenship Behavior

Journal of Economics and Business ◽

10.31014/aior.1992.04.04.390 ◽

2021 ◽

Vol 4 (4) ◽

Author(s):

Ana Mariana ◽

◽

Bram Hadianto ◽

Nur Nur ◽

Catherine Suyanto

Keyword(s):

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Organizational Support ◽

Structural Equation ◽

Perceived Organizational Support ◽

Workplace Spirituality ◽

Equation Model ◽

Citizenship Behavior ◽

Central Java ◽

To Receive

This research investigates the effect of workplace spirituality and perceived organizational support on the organizational citizenship behavior of the employees working at one of the factories in Magelang, Central Java, Indonesia. The number of employees becomes the population is 404, and the total samples are 198, obtained by the Isaac and Michael formula and taken by simple random technique. Moreover, we utilize the survey and structural equation model based on covariance to receive the responses from the employees through questionnaires and analyze the proposed effects through hypothesis examination. To conclude, this research demonstrates that workplace spirituality is needed to enhance employees' organizational citizenship behavior level. Meanwhile, perceived organizational support does not. Based on this evidence, some implications are also discussed.

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Organizational support as a predictor of organizational commitment and their effects on organizational citizenship behavior in non-star hotels

Linguistics and Culture Review ◽

10.21744/lingcure.v6ns1.2014 ◽

2021 ◽

Vol 6 ◽

pp. 229-241

Author(s):

I Gusti Made Suwandana ◽

I Gusti Bagus Honor Satrya ◽

I Gede Riana

Keyword(s):

Organizational Commitment ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Organizational Support ◽

Structural Equation ◽

Simple Random Sampling ◽

Sem Analysis ◽

Citizenship Behavior ◽

Equation Modeling ◽

Inferential Analysis

This study analyzes the effect of organizational support on organizational commitment and PKO. This research was conducted at two non-star hotels in Sanur which have confirmed their willingness to fill out a questionnaire to be distributed. The questionnaire contains a number of statement items in accordance with the research variables by providing answer choices agree to disagree (using a 5-level Likert scale). The population of this study were all employees of the two non-star hotels as many as 235 employees. Because the pandemic situation is still ongoing, the sample is determined using simple random sampling of 5 multiplied by the number of indicators so that 75 employees are obtained according to the proportion of existing employees. Furthermore, the data were analyzed using Structural Equation Modeling (SEM) analysis techniques and inferential analysis using SmartPLS. While the mediation test uses Variance Accounted For (VAF) to analyze the type of mediation WarpPLS analysis results on the effect of intervariable.

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The Role Of Organizational Citizenship Behavior In Work Performance: An Investigation Based On Hotel Employee Survey

European Journal of Business Management and Research ◽

10.24018/ejbmr.2019.4.6.151 ◽

2019 ◽

Vol 4 (6) ◽

Cited By ~ 1

Author(s):

Reynaldi Reynaldi ◽

Syamsul Ridjal ◽

Herman Sjahruddin

Keyword(s):

Work Environment ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Organizational Support ◽

Structural Equation ◽

Work Performance ◽

Citizenship Behavior ◽

Equation Modeling ◽

Employee Survey

This study aims to analyze the role of organizational citizenship behavior in explaining the influence of organizational support and work environment on employee work performance at the Grand Asia Hotel Makassar. The sampling method used is non-probability sampling that is 77 respondents. The analysis used in hypothesis testing is Structural Equation Modeling (SEM) with the help of WarpPLS Software version, 6.0. The results of this study indicate that organizational support has a positive and significant effect on organizational citizenship behavior, work environment has a positive and significant effect on organizational citizenship behavior, organizational citizenship behavior, organizational support has a positive and significant effect on employee work performance, the work environment has a positive and not significant effect on employee work performance, organizational support has a positive and significant effect on employee work performance mediated by organizational citizenship behavior, work environment has a positive and significant effect on employee work performance mediated by organizational citizenship behavior. In this study organizational citizenship behavior is proven to be a mediating variable.

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SIKAP KEWIRAUSAHAAN, BUDAYA ORGANISASI, DAN KOMITMEN TERHADAP KINERJA PENYULUH INDUSTRI IKM INDONESIA

JRMSI - Jurnal Riset Manajemen Sains Indonesia ◽

10.21009/jrmsi.011.2.06 ◽

2020 ◽

Vol 11 (2) ◽

pp. 300-319

Author(s):

Busharmaidi

Keyword(s):

Structural Equation Modeling ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Random Sampling ◽

Structural Equation ◽

Simple Random Sampling ◽

Citizenship Behavior ◽

Equation Modeling

Industri Kecil dan Menengah memiliki peran penting dalam meningkatkan penyerapan tenaga kerja di sektor industri. Pembinaan dan pendampingan kelompok usaha ini merupakan bagian penting dari Kementerian Perindustrian, termasuk keterlibatan Pejabat Fungsional Penyuluh Industri (PFPP). PFPP, adalah pejabat fungsional yang bertugas melakukan penyuluhan terhadap industri khususnya industri kecil dan menengah. Penelitian ini bertujuan untuk menganalisis Organizational Citizenship Behavior (OCB) PFPP dilihat dari sikap kewirausahaan, budaya organisasi dan komitmen organisasi. Penelitian ini menggunakan metode survei dengan pendekatan kuantitatif. Sampel penelitian ini adalah 191 responden PFPP yang tersebar di seluruh wilayah yang dipilih dengan menggunakan simple random sampling. Data yang terkumpul dianalisis menggunakan perangkat lunak SEM (Structural Equation Modeling) PLS yang sebelumnya telah diuji dengan model. Hasil penelitian menunjukkan bahwa terdapat pengaruh positif dan signifikan sikap kewirausahaan terhadap komitmen dan OCB. Ditemukan juga pengaruh yang positif dan signifikan, sikap kewirausahaan, budaya organisasi dan komitmen terhadap OCB, serta pengaruh budaya organisasi terhadap OCB melalui komitmen. Sedangkan pengaruh sikap kewirausahaan terhadap OCB melalui komitmen ditemukan berhubungan negatif. Temuan penelitian ini menunjukkan bahwa sikap kewirausahaan tidak mendukung OCB melalui komitmen. Penelitian selanjutnya diharapkan memiliki beberapa variabel yang lebih luas, dengan tetap memperhatikan sikap kewirausahaan sebagai variabel bebas. Kata kunci: Sikap kewirausahaan, budaya organisasi, komitmen organisasi dan OCB

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PENGARUH KOMITMEN ORGANISASI DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) SERTA DAMPAKNYA TERHADAP KINERJA KARYAWAN

Solusi ◽

10.26623/.v17i2.1463 ◽

2019 ◽

Vol 17 (2) ◽

Author(s):

Tri Bodroastuti ◽

Tjandra Tirtono

Keyword(s):

Structural Equation Modeling ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Structural Equation ◽

Partial Least Square ◽

Least Square ◽

Citizenship Behavior ◽

Equation Modeling

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh Komitmen Organisasi dan Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) dan dampaknya terhadap Kinerja Karyawan. Data yang digunakan dalam penelitian ini adalah data primer yang diperoleh dari kuesioner. Populasi dalam penelitian ini adalah seluruh karyawan termasuk manajemen Multi Terminal Indonesia, PT Semarang cabang. Seluruh populasi dijadikan sampel, sehingga teknik pengambilan sampel yang digunakan dalam penelitian ini adalah sensus sampling. Teknik analisis yang digunakan adalah Structural Equation Modeling (SEM) dengan pendekatan Partial Least Square (PLS). Hasil penelitian ini menunjukkan bahwa Komitmen Organisasi berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Kepuasan Kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Komitmen Organisasi tidak mempengaruhi kinerja karyawan. Kepuasan Kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Organizational Citizenship Behavior (OCB) berpengaruh positif dan signifikan terhadap Kinerja Karyawan. Kata kunci: Komitmen Organisasi, Kepuasan Kerja, Organizational Citizenship Behavior (OCB), Kinerja Karyawan

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Pengaruh Motivasi Kerja, Kompetensi, Lingkungan Kerja dan Kompensasi Terhadap Kinerja Karyawan PT. Asuransi Jiwa di Kota Batam Dengan Organizational Citizenship Behavior Sebagai Variabel Intervening

Jurnal Benefita ◽

10.22216/jbe.v4i2.3670 ◽

2019 ◽

Vol 4 (2) ◽

pp. 296 ◽

Cited By ~ 1

Author(s):

Suhardi Suhardi

Keyword(s):

Structural Equation Modeling ◽

Work Environment ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Life Insurance ◽

Structural Equation ◽

Work Motivation ◽

Employee Performance ◽

Citizenship Behavior ◽

Equation Modeling

This study aims to determine the effect of variables on work motivation, competence, work environment, compensation for organizational citizenship behavior (OCB) and the performance of life insurance officers in Batam City. The research sample was 260 respondents with multystage sampling method and designed purposive sampling. Data were collected using a questionnaire with a Likert scale and then analyzed by Structural Equation Modeling (SEM) through AMOS program version 21. The results of the analysis prove that work motivation has a significant effect on Organizational Citizenship Behavior (OCB; work motivation has a significant effect on employee performance; Competence has a significant effect on Organizational Citizenship Behavior (OCB); Competence has a significant effect on employee performance; The work environment has a significant effect on Organizational Citizenship Behavior (OCB); The work environment has no significant effect on employee performance; Compensation has no significant effect on Organizational Citizenship Behavior (OCB); employee performance; Organizational Citizenship Behavior (OCB) has a significant effect on the performance of life insurance employees in Batam city. Effect of intervening Organizational Citizenship Behavior (OCB) variables: el What Motivation, Competence, Work Environment and Compensation if through Organizational Citizenship Behavior (OCB) will actually weaken the performance of life insurance employees in the city of Batam. Penelitian ini bertujuan untuk mengetahui pengaruh variabel motivasi kerja, kompetensi, lingkungan kerja, kompensasi terhadap Organizational Citizenship Behavior (OCB) dan kinerja petugas asuransi jiwa di Kota Batam. Sampel penelitian ini adalah 260 responden dengan metode multystage samplingdan didesain purposive sampling. Data dikumpulkan menggunakan kuesioner dengan skala likert dan kemudian dianalisis dengan Structural Equation Modeling (SEM) melalui program AMOS versi 21. Hasil analisis membuktikan Motivasi kerja berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB; Motivasi kerja berpengaruh signifikan terhadap kinerja karyawan; Kompetensi berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB); Kompetensi berpengaruh signifikan terhadap kinerja karyawan; Lingkungan kerja berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB);Lingkungan kerja berpengaruh tidak signifikan terhadap kinerja karyawan; Kompensasi berpengaruh tidak signifikan terhadap Organizational Citizenship Behavior (OCB);Kompensasi berpengaruh signifikan terhadap kinerja karyawan; Organizational Citizenship Behavior (OCB) berpengaruh signifikan terhadap kinerja karyawan asuransi jiwa di kota Batam. Pengaruh variabel intervening Organizational Citizenship Behavior (OCB): Baik variabel Motivasi, Kompetensi, Lingkungan Kerja, dan Kompensasi apa bila melalui Organizational Citizenship Behavior (OCB) justeru akan memperlemah kinerja karyawan asuransi jiwa di kota Batam.

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