Enhancing the inclusivity and accessibility of your online calls
Multinational video conferencing and online calls for training and community building have been commonplace for many organisations, even prior to the COVID-19 pandemic. These calls can be intended to be hands-on and interactive, but it requires conscious designing, pre-planning, and careful moderation in order to make them inclusive for a range of abilities. This article describes formats and tools for designing online training calls for accessibility. Measures include high-quality real-time or post-hoc transcriptions or closed-captions for spoken content in calls, providing writing-based interactive discussions, and consulting with experts and people with lived experience before any of these actions are implemented. Many of these options are cost-free, although sometimes for-pay alternatives may offer better accessibility if funding is possible. Finally, iteration and feedback are essential parts of accessibility design in participatory events including online calls. As organisers, we should accept that we may make mistakes and hence, ensure that we build pathways to enable evidence and experience-based improvements.These measures will aid participation for a broad audience but may be especially helpful for people who are deaf or hard of hearing, people for whom the call language isn’t their preferred language, and people who are not comfortable speaking in front of a group.