Role of Business Intelligence in Banking Sector for Achieving Competitive Advantage- An Empirical Analysis

With recent advancements in information technology, organizations’ capability to acquire and analyze data for efficient decision making has increased. Good strategies promote alignment among processes and technology in use, which may result in better firm performance. However, there has been little focus on how firm strategies and business intelligence (BI) systems might play their part in forming organizational information and getting a competitive edge. Therefore, the purpose of conducting this study is to investigate the impact of firm strategy on firm competitive advantage with mediating role of BI adoption and moderating role of BI capabilities. For this, a quantitative research methodology was used, and data was collected from 300 middle-level managers in Pakistan's telecom sector. Statistical tests such as descriptive statistics, correlation, reliability analysis, one-way ANOVA, confirmatory factor analysis, and mediation analysis through Hayes process were performed using SPSS and AMOS. The findings revealed a positive link between firm strategy and competitive advantage, with business intelligence adoption serving as a mediating factor. Business intelligence capabilities positively moderate the relationship between BI adoption and competitive advantage. Hence, all proposed hypotheses (H1, H2, and H3) were approved. The contribution and Limitation of the study are also discussed.

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Organizational Justice and Employee Sustainability: The Mediating Role of Organizational Commitment

SEISENSE Journal of Management ◽

10.33215/sjom.v3i3.334 ◽

2020 ◽

Vol 3 (3) ◽

pp. 12-22

Author(s):

Mehreen Fatima ◽

Zeeshan Izhar ◽

Zaheer Abbas Kazmi

Keyword(s):

Organizational Commitment ◽

Organizational Justice ◽

Developing Country ◽

Design Methodology ◽

Direct Relationship ◽

Banking Sector ◽

Mediating Role ◽

Research Gap ◽

The Impact

Purpose- The primary purpose of the study is to determine the impact of organizational justice (OJ) on employee sustainability. Along with that, it also describes how organizational commitment mediates this direct relationship. This study includes all dimensions of OJ which are distributive, procedural and interactional (interpersonal & informational) within the context of a developing country (Pakistan). Design/Methodology- This study has considered employees working in the banking sector of Pakistan. Two hundred ten questionnaires were received back from employees. Regression analysis was used to analyze direct relationships between variables, while smart partial least squares (PLS) were used for mediation analysis. Findings- Results demonstrated that all hypothesis were accepted and it was also confirmed that organizational commitment (OC) mediates the direct relationship between OJ and employee sustainability (ES). Originality/value- Multidimensional construct of organizational justice was tested in this study, in the context of a developing country (Pakistan), to address the research gap.

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THE IMPACT OF PERCEIVED ENVIRONMENTAL RESPONSIBILITY ON TOURISTS’ INTENTION TO VISIT GREEN HOTEL: THE MEDIATING ROLE OF ATTITUDE

GeoJournal of Tourism and Geosites ◽

10.30892/gtg.34101-612 ◽

2021 ◽

Vol 34 (1) ◽

pp. 9-13

Author(s):

Ataul Karim PATWARY ◽

◽

Hamimi OMAR ◽

Shaharuddin TAHIR ◽

◽

...

Keyword(s):

Environmental Degradation ◽

Structural Equation ◽

Quantitative Research ◽

Environmental Responsibility ◽

Negative Effects ◽

Mediating Role ◽

Green Hotel ◽

The Impact ◽

Green Hotels

Although the hospitality and tourism industries contribute considerably to every country's economy, at the same time, it has negative effects on the climate. Hotel industry operations consume enormous amounts of energy which eventually contribute to environmental degradation. Hotel operations do not only cause environmental issues, but customers also play a significant role in creating these issues. Scholars, mainly in this field, have investigated the causes of environmental degradation from the perspective of hotel operations rather than customers. Therefore, this study aims to examine the influence of perceived environmental responsibility on tourists' attitude and intention to visit green hotels in Malaysia. It further examined the mediating role of attitude in between perceived environmental responsibility and intention. The study used a quantitative research design and interviewed 393 international tourists in Malaysia using systematic random sampling. For analysis techniques, the study used Structural Equation Modelling by PLS-SEM. The study found that consumers' perceived environmental responsibility influences significantly on tourists' attitude and intention. It also revealed that consumers' attitude mediates the in-between perceived environmental responsibility and intention to visit green hotels in Malaysia.

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The Mediating Role of Customers' Satisfaction on the Effect of CRM on Long-Term Customers Loyalty in the Banking Sector in the Palestinian Territory

Asian Social Science ◽

10.5539/ass.v14n8p76 ◽

2018 ◽

Vol 14 (8) ◽

pp. 76 ◽

Cited By ~ 1

Author(s):

Raed A. M. Iriqat ◽

Mohannad A. M. Abu Daqar

Keyword(s):

System Integration ◽

Banking Sector ◽

Accurate Information ◽

Direct Impact ◽

Mediating Role ◽

Crm System ◽

Palestinian Territory ◽

The Impact

This study aims to investigate the mediating role of customers' satisfaction on the effect of customer relationship management on long-term customers' loyalty in the banking sector in the Palestinian Territory. Using advanced statistical methods. This study supports that there is a high level in implementing the CRM, customers' satisfaction, and long-term customers' loyalty. It showed that these three variables: CRM, customers' satisfaction, and long-term customers' loyalty have a significant role on the Banking sector. CRM and its dimensions, and both of customers' satisfaction, and long-term customers' loyalty are positively significant correlated. Also, finds that there is no role for customers' satisfaction as a mediator variable in enhancing the impact of CRM on long-term customers' loyalty. Moreover, based on SEM the study shows that there is a direct impact of CRM system integration and customers satisfaction on long-term customers' loyalty, whereas there is a direct impact for customers' database and CRM system integration on customers' satisfaction. The scholars find that the Palestinian local banks should pay more efforts to improve their competences to enhance the quality of service and their employees' behavior level. On the other side, they need to keep their customers database updated and to be aligned with the cutting edge technologies to provide better service for customers, which is appropriate and meet their needs by obtaining the accurate information about their preferences in order to build a strong competitive advantage that is hard to imitate, this leads to build a strong relationship with customers.

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The Impact of Authentic Leadership on Organizational Citizenship Behaviours and the Mediating Role of Corporate Social Responsibility in the Banking Sector of Pakistan

Sustainability ◽

10.3390/su10072170 ◽

2018 ◽

Vol 10 (7) ◽

pp. 2170 ◽

Cited By ~ 12

Author(s):

Sadaf Iqbal ◽

Tahir Farid ◽

Ma Jianhong ◽

Amira Khattak ◽

Mohammad Nurunnabi

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Organizational Citizenship ◽

Authentic Leadership ◽

Banking Sector ◽

Mediating Role ◽

Organizational Citizenship Behaviours ◽

Corporate Social ◽

The Impact

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The Impact of Internal Factor Analysis Summary (IFAS) and Competing Power on Performance in the Life Insurance Industry: The Mediating Role of Competitive Advantage

10.31219/osf.io/aeqzy ◽

2018 ◽

Author(s):

Ratna Dewi ◽

Amir Mahmud

Keyword(s):

Factor Analysis ◽

Competitive Advantage ◽

Life Insurance ◽

Insurance Industry ◽

Internal Factor ◽

Mediating Role ◽

Life Insurance Industry ◽

Competing Power ◽

The Impact

This research aim to test and analyze the impact of internal factor analysis summary (IFAS) and competing power on performance in the life insurance industry in Makassar (Indonesia): The mediating role of competitive advantage. This study uses 60 employees of insurance companies at the manager level. Path analysis results provide evidence that the internal factor analysis summary (IFAS) and competitiveness significantly influence the competitive advantage and performance in the life insurance industry. The role of competitive advantage proved able to mediate the effect of internal factor analysis summary (IFAS) in improving the performance in the life insurance industry. The different conditions with competitive advantages that cannot increase the competing power against performance in the life insurance industry

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Exploring the impact of customer orientation over Jordanian banks performance: The mediating role of competitive advantage

Management Science Letters ◽

10.5267/j.msl.2020.6.006 ◽

2020 ◽

pp. 3313-3324 ◽

Cited By ~ 1

Author(s):

Saeed M. Z. A. Tarabieh ◽

Ignacio Gil-Pechuán ◽

Adel Ibrahim A H Al-Haidou ◽

Mohammed Ghassan AL-Obaidi

Keyword(s):

Competitive Advantage ◽

Customer Orientation ◽

Mediating Role ◽

The Impact

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The Impact of Internal Factor Analysis Summary (IFAS) and Competing Power on Performance in the Life Insurance Industry: The Mediating Role of Competitive Advantage

World Journal of Business and Management ◽

10.5296/wjbm.v4i1.13272 ◽

2018 ◽

Vol 4 (1) ◽

pp. 85

Author(s):

Ratna Dewi ◽

Amir Mahmud

Keyword(s):

Factor Analysis ◽

Competitive Advantage ◽

Life Insurance ◽

Insurance Industry ◽

Internal Factor ◽

Mediating Role ◽

Life Insurance Industry ◽

Competing Power ◽

The Impact

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The Role of Employee's Innovative Behavior in Strengthening the Impact of Customer Participation on Customer Engagement

International Journal of Customer Relationship Marketing and Management ◽

10.4018/ijcrmm.2020100101 ◽

2020 ◽

Vol 11 (4) ◽

pp. 1-19

Author(s):

Elsayed Sobhy Ahmed Mohamed

Keyword(s):

Banking Sector ◽

Service Industry ◽

Customer Participation ◽

Customer Engagement ◽

Direct And Indirect Effects ◽

Innovative Behavior ◽

Mediating Role ◽

Long Run ◽

The Impact

Given the intensive rivalry in the service industry, customer engagement has become a vital concern for the banking sector. This study investigates to what extent do customer participation (CP) impacts customer engagement through the mediating role of employee's innovative behavior. The authors put forward and test a theoretical framework of direct and indirect effects of CP on customer engagement via employee innovative behavior (EIB). Hypothetically, CP coupled with EIB is likely to influence customer engagement (CE). Empirical results based on a sample of 336 customers in Egyptian banks proved that customer engagement composed of three main dimensions: affective, cognitive, and behavioral. In addition, the findings support the hypotheses. Results also indicate that CP provides a basis for EIB and CE. Thus, the authors conjecture that CP and EIB improve customer engagement. Accordingly, they encourage Egyptian banks to cultivate their CP for harnessing their EIB in order to boost CE in the long run.

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Management innovation: the influence of institutional pressures and the impact on competitive advantage

International Journal of Manpower ◽

10.1108/ijm-05-2021-0291 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Salha Alshumrani ◽

Kevin Baird ◽

Rahat Munir

Keyword(s):

Competitive Advantage ◽

Structural Equation ◽

Management Practices ◽

Positive Influence ◽

Middle Level ◽

Institutional Pressures ◽

Management Innovation ◽

Content Type ◽

The Impact

PurposeDrawing on DiMaggio and Powell's (1983) perspective of institutional theory, this study examines the influence of institutional pressures on the adoption of management innovation and the subsequent impact of management innovation on competitive advantage.Design/methodology/approachData were obtained from 156 middle-level managers in Australia using a survey questionnaire, with data analysed using structural equation modelling.FindingsThe results show that internal coercive pressures and normative pressures are positively associated with both dimensions of management innovation (i.e. practices and techniques). However, external coercive pressures were found to negatively influence management innovation techniques, and no association was found between mimetic pressures with either dimension of management innovation. Finally, both dimensions of management innovation were found to exhibit a positive influence on competitive advantage.Originality/valueThe findings provide organisations with an insight into the institutional factors that affect their ability to introduce new management practices and techniques (i.e. management innovation) and the role of management innovation in enhancing competitive advantage.

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Research framework for the impact of total quality management on competitive advantage

Review of International Business and Strategy ◽

10.1108/ribs-02-2017-0016 ◽

2017 ◽

Vol 27 (3) ◽

pp. 335-351 ◽

Cited By ~ 2

Author(s):

Van Cang Nguyen ◽

Ngoc Tuan Chau

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Competitive Advantage ◽

Innovation Performance ◽

Total Quality ◽

Content Type ◽

Research Framework ◽

Mediating Role ◽

The Impact

Purpose The purpose of this paper is to apply a more accurate competitive advantage construct to study the impact of total quality management on firms’ competitive advantage in the context of the weakening of the competitive advantage of firms that are renowned for the excellent quality management. It also aims to find a better explanation for the source of competitive advantage through mediating constructs. Design/methodology/approach The authors use iterative methodology by reviewing, analyzing, synthesizing and refining the current state of the literature and propose a research framework which allows for overcoming the limitation encountered in previous empirical research. Findings The use of two second-order constructs including the incremental innovation performance and radical innovation performance which enable the researchers to have a better explanation about the mediating role of innovation performance. Practical implications This study is seeking to contribute to the practice of total quality management area of research. Specifically, this study applies two second-order measurement scales of innovation in use, actualize the use of the new measurement scale of competitive advantage and explain clearly the role of total quality management on competitive advantage in the current context. Originality/value This is one of the few papers investigating the impact of total quality management on competitive advantage, developing the conceptual model that examines the mediating role of innovation performance.

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