scholarly journals #Work! The Effect of Hashtag Campaigns: a Modern Form of Free Labour

2021 ◽  
Author(s):  
Nadine Yacoub
Keyword(s):  
Social Media ◽  
Mixed Methods ◽  
User Generated Content ◽  
Social Media Marketing ◽  
The Internet ◽  
Mixed Methods Approach ◽  
Modern Form

This MRP will attempt to explain social media today by applying Smythe’s (2006) research on audience commodity and free labour regarding television and broadcast to hashtag campaigns on Instagram, such as Coca-Cola’s #ShareaCoke, and Calvin Klein’s #MyCalvins. This MRP will support literature pertaining to audience commodity and free labour, the monetization of user-generated content via social media marketing, and the nature of the audience. Through a mixed methods approach, the campaigns will be analyzed in hopes of discovering how social media has revolutionized the role of the audience, which has shifted drastically due to the participatory nature of the Internet—thus, demonstrating the transformation of the audience as users to producers to advertisers of user-generated content created for hashtag campaigns on Instagram. Ultimately, this MRP will seek to demonstrate that this transformation has resulted in exploitation of users, and have revolutionized the model of free labour and commodity as outline by Smythe (2006).

scholarly journals #Work! The Effect of Hashtag Campaigns: a Modern Form of Free Labour

2021 ◽  
Author(s):  
Nadine Yacoub
Keyword(s):  
Social Media ◽  
Mixed Methods ◽  
User Generated Content ◽  
Social Media Marketing ◽  
The Internet ◽  
Mixed Methods Approach ◽  
Modern Form

This MRP will attempt to explain social media today by applying Smythe’s (2006) research on audience commodity and free labour regarding television and broadcast to hashtag campaigns on Instagram, such as Coca-Cola’s #ShareaCoke, and Calvin Klein’s #MyCalvins. This MRP will support literature pertaining to audience commodity and free labour, the monetization of user-generated content via social media marketing, and the nature of the audience. Through a mixed methods approach, the campaigns will be analyzed in hopes of discovering how social media has revolutionized the role of the audience, which has shifted drastically due to the participatory nature of the Internet—thus, demonstrating the transformation of the audience as users to producers to advertisers of user-generated content created for hashtag campaigns on Instagram. Ultimately, this MRP will seek to demonstrate that this transformation has resulted in exploitation of users, and have revolutionized the model of free labour and commodity as outline by Smythe (2006).

scholarly journals Engaging customers through user-and company-generated content on CSR

2019 ◽  
Vol 23 (3) ◽  
pp. 339-372 ◽  
Author(s):  
Alberto Badenes-Rocha ◽  
Carla Ruiz-Mafé ◽  
Enrique Bigné
Keyword(s):  
Social Media ◽  
Mixed Methods ◽  
Hotel Industry ◽  
User Generated Content ◽  
Customer Engagement ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Customer Perceptions ◽  
Customer Trust ◽  
The Impact

Purpose This study aims to analyze the role of corporate social responsibility (CSR) customer perceptions, customer–company identification and customer trust on customer engagement (CE), paying special attention to the moderating effects of two types of social media communication, firm-generated content and user-generated content. Design/methodology/approach The study uses a mixed-methods’ approach. First, a single-factor experiment using Twitter posts as stimuli with 227 hotel guests. The structural model was analyzed using SmartPLS 3.2.7. Second, structured in-depth interviews were undertaken with three hotel industry experts to complement the conclusions of the quantitative study. Findings The results show that when a customer trusts a hotel and identifies with its corporate values, CSR tweets generate CE toward the hotel. CSR communications made by customers reinforce the impact of CSR tweets on customer trust more than CSR tweets posted by hotels. Hotel industry experts give insights to explain these results in different types of hotels. Practical implications CSR communications made through Twitter affect customers’ perceptions of a hotel’s CSR activities and customer trust in hotels, especially if they originate from a source external to the company. This result can be of use for hotel managers who have not previously given importance to active CSR communications or the interactivity of social media. Originality/value The authors show the moderating effect of user-generated content in the relationship between CSR customer perceptions and customer trust, thus contributing to the research into the effectiveness of social media. They use a mixed-methods’ approach to increase the validity of the results.

scholarly journals Social Media Marketing Strategies and the Possibility of Investing It in the Marketing of Information Services

2022 ◽  
pp. 50-72
Author(s):  
طلال ناظم الزهيري
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Information Services ◽  
Marketing Strategies ◽  
Information Resources ◽  
Social Media Marketing ◽  
The Internet ◽  
Digital Environment ◽  
Marketing Methods

Libraries institutions are responsible for collecting and organizing information resources, and simplifying ways to benefit from it through traditional and electronic tools. Libraries today face many technical challenges, such as open access initiatives. Therefore, in order to preserve its role and contribute to the development of its performance, this study came to try to employ some innovative marketing methods that are compatible with the requirements of the digital environment, especially those followed by social networks, and try to invest them in activating the role of libraries. We believe that the best marketing methods are related to the services themselves, especially those services that are difficult to obtain from the Internet.

scholarly journals How Social Media Impacts Brand Value: The Mediating Role of Customer Satisfaction

2020 ◽  
Vol 13 (1) ◽  
pp. 82-96
Author(s):  
Anatoli Colicev ◽  
Pete O’Connor
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
User Generated Content ◽  
Social Media Marketing ◽  
Brand Value ◽  
Social Media Data ◽  
Mediating Role ◽  
Social Media Platforms ◽  
Media Data

The growing popularity of social media platforms has increased brand investments in social media marketing. However, it is not clear whether and how social media marketing leads to the creation of value for consumers and brands; therefore, we investigate how marketer and user-generated content on social media affects consumer and brand metrics. Based on the marketing productivity chain, we propose that customer satisfaction, a leading consumer metric, mediates the link between social media content and brand value. To test such assertions, we use a sample of 87 brands from 17 industries and collect a unique dataset that combines social media data from Facebook, Twitter, and YouTube with customer satisfaction, brand value, and advertising expenses. We find that user-generated content has a stronger effect on customer satisfaction than marketer-generated content. We also find that YouTube is the most effective platform for user generated content. Interestingly, we find that the effects of marketer-generated content depend on the brand’s corporate reputation. In other words, more reputable brands can leverage their marketer-generated content more effectively.

scholarly journals The Role Of Usfulness In Mediation The Effect Of Arqument Quality And Popular Post In Social Media Marketing On Tendency To Give Like Symbol And Share The Content

2021 ◽  
Vol 2 (6) ◽  
pp. 2247-2259
Author(s):  
Ita Prihatining Wilujeng ◽  
Handri Dian Wahyudi ◽  
Adela Shabrina Prameka
Keyword(s):  
Social Media ◽  
Social Media Marketing ◽  
Easy Access ◽  
The Internet ◽  
Argument Quality ◽  
User Attitudes ◽  
Business Functions ◽  
Use Of Social Media ◽  
Share Information

Easy access to the internet provides opportunities and makes it easier to carry out business functions. The use of social media is one of the important marketing tools, messages in social media can change user attitudes and trigger consumer interaction. This study looks at the effect of argument quality and posts popularity on consumer tendencies to like and share information on social media related to a product or service mediated by usefulness. The responses of 300 respondents were analysed using PLS, the results showed that argument quality and post popularity had an influence on giving like symbols and share intentions on their social media.

scholarly journals PATIENTS VISITING INTENTION: A PERSPECTIVE OF INTERNAL AND SOCIAL MEDIA MARKETING IN KAMBANG JAMBI HOSPITAL

2019 ◽  
Vol 2 (2) ◽  
pp. 143-153
Author(s):  
YULHASMIDA YULHASMIDA ◽  
SYAHMARDI YACOB ◽  
TONA AURORA LUBIS
Keyword(s):  
Social Media ◽  
Internal Marketing ◽  
Social Media Marketing ◽  
The Internet ◽  
Constitutional Court ◽  
Patient Visit ◽  
Digital Era ◽  
Use Of The Internet ◽  
Use Of Social Media

In the digital era, the use of the internet is a necessity. The role of social media should be utilized as well as a means of cheap promotion for hospitals. This quantitative study aims to examine the effect of internal marketing on social media, the effect of internal marketing on the interest of patient visits, and the effect of social media on the interest of patient visit Kambang Hospital in Jambi. The respondents involved in this study were all employees in Kambang Hospital, totaling 251 people. Moreover, the questionnaire was distributed by utilizing the google doc application so that the data was immediately tabulated. Additionally, the results of the study were tested using the Smart PLS 2.0 application. As 181 (72%) respondents responded the questionnaires on 13 indicators of internal marketing (IM) variable, 4 indicators of social media (SM) variable and 4 indicators of patient visit interest (PTI) variable. In brief, the results of the study proved that; 1) there was the significant effect of IM on the Constitutional Court, 2) there was the significant effect of IM on SM, 3) there was the significant effect of SM on the Constitutional Court, and 4) there was indirect effect of IM on PTI through SM by using significant Sobel test calculations. This indicated that internal marketing can affect the interest of patient visits through the use of social media.

scholarly journals The Role of Travel Motivations and Social Media Use in Consumer Interactive Behaviour: A Uses and Gratifications Perspective

2020 ◽  
Vol 12 (21) ◽  
pp. 8789
Author(s):  
Luciana Chavez ◽  
Carla Ruiz ◽  
Rafael Curras ◽  
Blanca Hernandez
Keyword(s):  
Social Media ◽  
Structural Equation ◽  
User Generated Content ◽  
Mixed Methods Approach ◽  
Equation Modelling ◽  
Travel Motivations ◽  
Tourism Destinations ◽  
Search For Information ◽  
Interactive Behaviour

This paper explores the influence of travel motivations and the gratification provided by social media in consumer stickiness to social media, intention to create user-generated content, and electronic word of mouth (eWOM) review adoption. The study follows a mixed-methods approach. First, a concept mapping study was undertaken to identify the main travel motivations and the gratifications provided by social media when consumers search for information on tourism destinations. A second study using structural equation modelling and SmartPLS 3.2.7 with a sample of 401 heavy users of social media showed the relationships between individual travel motivations and gratifications provided by social media and consumer stickiness, intention to share user-generated content (UGC), and eWOM review adoption.

Chinese Social Media Platforms and Microblogging in the Context of Public Diplomacy

Communicology ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 167-179
Author(s):  
E.S. Nadezhkina
Keyword(s):  
Social Media ◽  
Public Opinion ◽  
Public Diplomacy ◽  
User Generated Content ◽  
The Internet ◽  
Interactive Communication ◽  
Network Interaction ◽  
Social Media Platforms ◽  
The Right ◽  
Chinese Social Media

The term “digital public diplomacy” that appeared in the 21st century owes much to the emergence and development of the concept of Web 2.0 (interactive communication on the Internet). The principle of network interaction, in which the system becomes better with an increase in the number of users and the creation of user-generated content, made it possible to create social media platforms where news and entertainment content is created and moderated by the user. Such platforms have become an expression of the opinions of various groups of people in many countries of the world, including China. The Chinese segment of the Internet is “closed”, and many popular Western services are blocked in it. Studying the structure of Chinese social media platforms and microblogging, as well as analyzing targeted content is necessary to understand China’s public opinion, choose the right message channels and receive feedback for promoting the country’s public diplomacy. This paper reveals the main Chinese social media platforms and microblogging and provides the assessment of their popularity, as well as possibility of analyzing China’s public opinion based on “listening” to social media platforms and microblogging.

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