scholarly journals Persamaan Struktur Loyalty Modelling Pengguna Public Transport Railway MRT- SBK Greaters Kuala Lumpur Malaysia

2020 ◽  
Vol 20 (3) ◽  
pp. 895
Author(s):  
Amsori M Das
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Structural Equation ◽  
Structural Model ◽  
Influential Factor ◽  
Kuala Lumpur ◽  
Service Value ◽  
Positive Effects ◽  
Passenger Satisfaction ◽  
Willingness To Use

In the context of transportation, the passenger loyalty is a measurement of the level of passenger’s willingness to use a similar public transport. The goal of this study is to examines and identifies factors that influencing passenger loyalty. Three factors such as satisfaction, service value, services quality was predicted as an influential factor towards passengers’ loyalty. The Mass Rapid Transit (MRT) for Sungai Buloh to Kajang (SBK) line in Kuala Lumpur conurbation was used as a case study and 555 respondents have contributed to this study. Structural equation modelling (SEM) was used to investigate the relationship between service quality, service value, passenger satisfaction and passenger loyalty. Satisfaction has the most significant influence on passenger loyalty. Service value has direct and positive effects on passenger loyalty. This study also found the service quality has significant indirect effect on the passenger loyalty via service value and passenger satisfaction.The structural model for investigating the loyalty of MRT-SBK users to this service has been analysed and tested using the service quality, satisfaction and quality value showed 75% positive change for all variables. These models recorded average errors and absolute index evaluation in accepted criteria of ≤ 0.09 and ≥ 0.94 respectively. The study reveals that MRT-SBK passengers’ loyalty is significantly influenced by service attributes, such as vehicle safety, convenience, punctuality, comfort, cleanliness of the facility provided. This study helps MRT service provider to optimize resource to enhance user’s satisfaction and therefore, increase the passenger loyalty

scholarly journals Predicting the Use of Public Transportation: A Case Study from Putrajaya, Malaysia

2014 ◽  
Vol 2014 ◽  
pp. 1-9 ◽  
Author(s):  
Muhamad Nazri Borhan ◽  
Deprizon Syamsunur ◽  
Norliza Mohd Akhir ◽  
Muhamad Razuhanafi Mat Yazid ◽  
Amiruddin Ismail ◽  
...  
Keyword(s):  
Environmental Impact ◽  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Equation Model ◽  
The Public ◽  
Positive Effects ◽  
Willingness To Use

Putrajaya is a new federal administrative capital of Malaysia which has been set to achieve a 70% share of all travels by public transport in the city area. However, the current modal split between the public transport and private transport is 15 : 85. In order to understand travelers’ willingness to use the public transport, a conceptual model has been developed to determine the factors that affect them to use the public transport instead of travelling in their own cars. Various variables such as service quality, environmental impact, attitude, and behavior intention were analyzed and tested using structural equation model (SEM). Results indicate that the service quality and attitude are found to have positive effects on the behavioral intention of taking the public transport. Other than this, this study also shows that the service quality and environmental impact have some positive influences on the attitude to using the public transport. However, environmental impact has no significant, positive, and direct effect on behavioral intention. The results of this study demonstrate that the model that was developed is useful in predicting the public transport and it could provide a more complete understanding of behavioral intention towards public transport use.

Structural Equation Modeling to Determine Passenger Loyalty toward Intercity Bus Services

2005 ◽  
Vol 1927 (1) ◽  
pp. 249-255 ◽  
Author(s):  
Chieh-Hua Wen ◽  
Lawrence W. Lan ◽  
Hsiu-Ling Cheng
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Switching Costs ◽  
Structural Equation Models ◽  
Equation Modeling ◽  
Latent Factors ◽  
Empirical Results ◽  
Service Value ◽  
Positive Effects ◽  
Bus Services

This paper investigates passenger loyalty to intercity bus services and identifies important factors influencing loyalty. The relationships between passenger loyalty and other latent factors, including satisfaction, service value, service quality, sacrifice, switching costs, attractiveness of competitors, and trust are hypothesized and tested. Factor analysis is used to extract the latent service quality factors from a large number of service quality indicators. Structural equation models are then developed to elucidate the causal relationships of passenger loyalty and the latent factors. The empirical results have confirmed the proposed hypotheses. Satisfaction has the most significant influence on passenger loyalty. Service value, switching costs, and trust have direct and positive effects on loyalty, whereas attractiveness of competitors has a direct negative effect. The indirect effect of service quality, via service value and satisfaction, on passenger loyalty is also significant. From the empirical results, managerial implications for the bus carriers are addressed.

scholarly journals Perceptions Passengers on Service Quality: Public Transport in Kuala Lumpur

2018 ◽  
Vol 7 (2.29) ◽  
pp. 865
Author(s):  
Hamza Imhimmed Mohamed Irtema ◽  
Amiruddin Ismail ◽  
Muhamad Nazri Borhan ◽  
Hassan. M Abdelsalam ◽  
Abdurauf. B.Z Alshetwi ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Measurement Model ◽  
Kuala Lumpur ◽  
Railway Stations ◽  
Transportation Services ◽  
Equation Modelling

The quality of service is a measurement of the level of service provided against the expectations of customers. This research examines the behaviour of passengers using public transport with respect to the service quality of public transit. A questionnaire was answered by 412 passengers at one of the main railway stations, Kuala Lumpur Sentral. Empirical data were extracted based on the information collected from the survey. Structural equation modelling was used to examine the measurement model. The findings of the study reveal that public transport passengers are significantly influenced by service attributes, for example, vehicle safety, cleanliness of the facility, and management of complaints. These findings identify the important service attributes that public transportation services in Kuala Lumpur need to prioritise. This study will help ascertain whether service quality meets or exceeds the expectations of the passengers. 

A Model of Users' Satisfaction with Taiwan's Government Website

2007 ◽  
Vol 101 (2) ◽  
pp. 395-406
Author(s):  
Yu-Ko Chung ◽  
Liang-Chyau Sheu ◽  
Sarina Hui-Lin Chien
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Structural Model ◽  
Equation Modeling ◽  
Communication Link ◽  
Quality Service ◽  
Service Value ◽  
Related Information

Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Govemment subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality → service value → users' satisfaction → behavioral intention.

scholarly journals Structural Equation Modeling (SEM) untuk Mengukur Pengaruh Pelayanan, Harga, dan Keselamatan terhadap Tingkat Kepuasan Pengguna Jasa Angkutan Umum Selama Pandemi Covid-19 di Kota Ambon

2021 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Zakheus Putlely ◽  
Yopi Andry Lesnussa ◽  
Abraham Z Wattimena ◽  
Muhammad Yahya Matdoan
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Large Scale ◽  
Equation Modeling ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Statistical Analysis Technique

<p>Structural Equation Modeling (SEM) is a statistical analysis technique used to build and test statistical models in the form of causal models. Large-Scale Social Restrictions (PSBB) are government policies to break the chain of spreading the corona virus (Covid-19). This policy certainly has an impact on drivers of public transport services. This research shows that the passengers are very satisfied with the travel safety factor. Meanwhile, service factors and passenger public transport fares are in the satisfied category. Furthermore, the variable service quality (MP), the price of public transportation (H), and passenger safety (KP) have an influence on passenger satisfaction. Because the <em>t</em>-value is greater than 1.96 (for the real level of 5%). The influence of service quality, price and safety variables on passenger satisfaction is 78.1%, the remaining 21.9% is influenced by other variables outside the research.</p><strong>Keywords: </strong>covid-19, structural equation modeling, satisfaction.

SMEs strategic networks and innovative performance: a relational design and methodology for knowledge sharing

2020 ◽  
Vol 24 (6) ◽  
pp. 1369-1392 ◽  
Author(s):  
Elena-Mădălina Vătămănescu ◽  
Juan-Gabriel Cegarra-Navarro ◽  
Andreia Gabriela Andrei ◽  
Violeta-Mihaela Dincă ◽  
Vlad-Andrei Alexandru
Keyword(s):  
Knowledge Sharing ◽  
Structural Equation ◽  
Structural Model ◽  
Resource Scarcity ◽  
Content Type ◽  
Strategic Networks ◽  
Innovative Performance ◽  
Positive Effects ◽  
Model Combining ◽  
Fierce Competition

Purpose In the context of resource scarcity, the affiliation of small and medium-sized enterprises (SMEs) to strategic networks has emerged as a fruitful path towards knowledge sharing as a reaction to fierce competition and with a view to enhance their innovative performance. In this framework, this paper aims to investigate the influence exerted by a specific relational design (i.e. types of strategic networks) and methodology (i.e. channels and content) of knowledge sharing on SMEs innovative performance. Design/methodology/approach A questionnaire-based survey with 102 top managers of European SMEs in the industrial field was conducted from June to August 2019 and a partial least squares structural equation modelling technique was used. The database was initially filtered to ensure the adequacy of the sample and data was analysed using the statistics software package SmartPLS 3.0. Findings The results concluded that the structural model explains 38.5% of the variance in SMEs innovative performance, indicating the positive effects exerted by offline and online and by competitive knowledge sharing on the dependent variable. Research implications The study has both theoretical and practical implications in that it sets out a reference point for the key performance indicators for strategic networks structure, formation and development and, implicitly, for the selection of the most efficient relational design and methodology. Originality/value The pivotal originality elements reside in the advancement of a more comprehensive conceptual and structural model combining a two-fold operationalization of SMEs strategic networks (founded on business abilities or on the personality of the partner) and in the investigation of knowledge transfer processes at the inter-organizational levels within a context-centric approach.

scholarly journals The Comparison of Travellers’ Attitude towards Public Transport: A Study on the Modal Share in Kuala Lumpur

2015 ◽  
Vol 773-774 ◽  
pp. 861-865
Author(s):  
Noor Aqilah Ahmad Tajedi ◽  
Shafein Mohd Shahriman ◽  
S.M. Sabri S.M. Ismail ◽  
Intan Rohani Endut
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
City Centre ◽  
Kuala Lumpur ◽  
Huge Amount ◽  
Public And Private ◽  
Private Vehicle ◽  
Transportation Sector ◽  
Willingness To Use ◽  
Structured Questionnaire

Malaysia governments are seeing that the future of transportation to be creating an environmentally clean and sustainable for the benefit of the people.A huge amount of investment has been made by the governments towards a public transportation sector by expecting that the infrastructure and sustainability of transportation could change the number of modal share gradually. However, the numbers of modal share has not increased compared to private vehicle usage of Kuala Lumpur, Malaysia. Therefore, a study on the travellers (both public and private vehicle users) attitudes is important to help understand the similarity or differences that could explain the modal share. The purpose of this study is to compare the attitudes of travellers in the Kuala Lumpur city centre by analysing the similarities and differences of attitudes among Public Transport users (PT) and Private Transport users (PV). The attitude being studied is about travelling without any specification of modes, thus examining 1790 KL dwellers objectives and provide the basis for fair and just comparison with regard to PT and PV. The attitudes towards travelling were measured by a 5-point Likert scale using a structured questionnaire, and statistically analysed by applying factor analysis provided in SPSS. The study found that six attitudes define the attitudes of PT traveller towards travelling, and three attitudes were influencing PV travellers toward travelling. Based on this outcome, the key attitudes that influence travellers’ willingness to use public transport were discussed and identified. The results lead to understanding the attitudes of people towards travelling from the eye of public transport and private transport users. The understanding forms concrete basis for government to plan on strategies to shift private vehicle users and promote usage of public transport. For operators, the understanding also provides invaluable input for strategic planning of marketing effort/public policy.Keyword-TravellerAttitude,Age,Gender,Incomelevel,PublicVehicle,PrivateVehicle

scholarly journals Academic excellence as a determinant of self-confidence among graduates of ODL programs

2020 ◽  
Vol 15 (3) ◽  
pp. 411-423
Author(s):  
Maximus Gorky Sembiring
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Influential Factors ◽  
Influential Factor ◽  
Equation Modeling ◽  
Academic Excellence ◽  
Content Type ◽  
Satisfaction Index ◽  
Self Confidence

PurposeThis study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement, achievement, loyalty and opportunity, EALO). It was also of interest to explore how, in what routines factors involved interrelated.Design/methodology/approachThis study utilized exploratory design. Qualitatively, service quality included acclimation, advising, module, tutorial, assessment, feedback and referral factors. Service quality led to academic excellence (GPA, study length, relevance and recognition). Besides, academic excellence influenced self-confidence. Quantitatively, service quality, academic excellence and self-confidence were the independent, moderating and dependent variables. Respondents were randomly selected through a survey of eligible Universitas Terbuka alumni.Findings11 hypotheses were assessed under structural-equation modeling (SEM). Responses from 122 out of 500 graduates were completed. Eight hypotheses were validated by the analysis. The tutorial was the most influential factor followed by module, assessment and acclimation; advising, feedback and referral were excluded. Academic excellence also led to self-confidence. The study was able to visualize a substantial role of academic excellence in moderating service quality to EALO. Besides, important-performance analysis and customer-satisfaction index (IPA-CSI) recognized 21 out of 32 attributes as the pillars of academic excellence.Originality/valueThree of the hypotheses were invalidated by the quantitative analysis. Further inquiry with much broader coverage is then required to diminish the variance to finally find the ideal framework.

scholarly journals An investigation of factors affecting knowledge sharing amongst UK academics

2017 ◽  
Vol 21 (5) ◽  
pp. 1254-1271 ◽  
Author(s):  
Roger Fullwood ◽  
Jennifer Rowley
Keyword(s):  
Knowledge Sharing ◽  
Structural Equation ◽  
Structural Model ◽  
Measurement Model ◽  
Organisational Culture ◽  
Influential Factor ◽  
Individual Factor ◽  
Content Type ◽  
Factors Affecting ◽  
Organisational Factors

Purpose The purpose of this paper is to construct and investigate relationships between knowledge-sharing factors, attitude and the intention to share of UK academics, as research on knowledge sharing in higher education is extremely sparse. Design/methodology/approach A research model and hypotheses were constructed from individual and organisational factors that were identified to affect knowledge sharing. Questionnaire data were obtained from 367 academics concerning their attitude and intention towards knowledge sharing. This was then used in a two-stage structural equation modelling approach where the measurement model was used for confirmatory factor analysis. The structural model was used to measure and test the hypothesised relationships. Findings Findings indicate that, in general, individual beliefs amongst academics were more influential on their knowledge-sharing attitudes than organisational culture. Furthermore, leadership was the most influential factor within the overall organisational culture whereas autonomy demonstrated the weakest relationship. Belief in the possibility of rewards through associations was found to be a highly significant individual factor. The relationship between attitude and intention was relatively weak although still statistically significant. Originality/value The research demonstrates that management should ensure that departmental leaders promote knowledge sharing and that valued rewards are linked to sharing within the department.

Sign in / Sign up

Export Citation Format

Share Document