SATISFACTION SURVEY OF PATIENTS FOR TELEMEDICINE CONSULTATION DURING COVID 19 TRANSMISSIONS
Telemedicine was defined by the World Health Organization as “the delivery of health care services by all health care professionals using technology for the exchange of valid information for the diagnosis, treatment, and prevention of disease and injuries”. In the current scenario of COVID19, telemedicine played a vital role in our live by saving our time and also by helping us in maintaining the social distancing norms. Telemedicine consultation helps to minimize the spread of the virus by providing all kind of health care services without the need of going to the close contact to the clinicians. In our city both government and private hospitals have actively participated and provided their every possible way of contribution to various telemedicine activities. The aim & objective of this study is to find out, satisfaction of the patients in using telemedicine consultation during COVID-19 pandemic. A Survey was administered among 30 patients who had received at least one or more than one telemedicine consultation to know the satisfaction for telemedicine consultation during this COVID-19 pandemic. The survey was done among 30 people between the age group of 30- above 60 year during the year 2021. The survey was done through Google Form. Participants responded to survey questions about their telemedicine consultation during COVID-19 pandemic. The result of the survey shows, 60% people from 30-40 age group, 6.7% people from 41-50 age group, 23.3% people from 51-60 age group & 10% people from above 60 age group used telemedicine during this pandemic. My survey also shows that 20% for new complaint, 16.7% follow up, 33.3% for emergency & 30% for covid 19 related reasons used telemedicine and it also shows that 30% people for sick or well check, 40% people used for safety, 26.7% people used to save time and 3.3% people used telemedicine for other reason for most recent visit. From my study I found out that 53.3% people used telephone & 20% used video conference and 26.7%