scholarly journals Twitter Analyzer—How to Use Semantic Analysis to Retrieve an Atmospheric Image around Political Topics in Twitter

2019 ◽  
Vol 3 (3) ◽  
pp. 38 ◽  
Author(s):  
Stefan Spettel ◽  
Dimitrios Vagianos
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Open Source ◽  
Semantic Analysis ◽  
Time Window ◽  
Data Set ◽  
Social Media Data ◽  
Open Source Tool ◽  
Implementation Model ◽  
Media Data

Social media are heavily used to shape political discussions. Thus, it is valuable for corporations and political parties to be able to analyze the content of those discussions. This is exemplified by the work of Cambridge Analytica, in support of the 2016 presidential campaign of Donald Trump. One of the most straightforward metrics is the sentiment of a message, whether it is considered as positive or negative. There are many commercial and/or closed-source tools available which make it possible to analyze social media data, including sentiment analysis (SA). However, to our knowledge, not many publicly available tools have been developed that allow for analyzing social media data and help researchers around the world to enter this quickly expanding field of study. In this paper, we provide a thorough description of implementing a tool that can be used for performing sentiment analysis on tweets. In an effort to underline the necessity for open tools and additional monitoring on the Twittersphere, we propose an implementation model based exclusively on publicly available open-source software. The resulting tool is capable of downloading Tweets in real-time based on hashtags or account names and stores the sentiment for replies to specific tweets. It is therefore capable of measuring the average reaction to one tweet by a person or a hashtag, which can be represented with graphs. Finally, we tested our open-source tool within a case study based on a data set of Twitter accounts and hashtags referring to the Syrian war, covering a short time window of one week in the spring of 2018. The results show that while high accuracy of commercial or other complicated tools may not be achieved, our proposed open source tool makes it possible to get a good overview of the overall replies to specific tweets, as well as a practical perception of tweets, related to specific hashtags, identifying them as positive or negative.

A new approach of social media analytics to predict service quality: evidence from the airline industry

2019 ◽  
Vol 33 (1) ◽  
pp. 51-70 ◽  
Author(s):  
Xin Tian ◽  
Wu He ◽  
Chuanyi Tang ◽  
Ling Li ◽  
Hangjun Xu ◽  
...  
Keyword(s):  
Social Media ◽  
Text Mining ◽  
Service Quality ◽  
Sentiment Analysis ◽  
Airline Industry ◽  
Social Media Analytics ◽  
Data Set ◽  
Social Media Data ◽  
Content Type ◽  
Media Data

Purpose Research on how to use social media data to measure and evaluate service quality is still limited. To fill the research gap in the literature, the purpose of this paper is to open a new avenue for future work to measure the service quality in the service industry by developing a new analytical approach of using social media analytics to evaluate service quality. Design/methodology/approach This paper uses social media data to measure the service quality of the airline industry with the SERVQUAL metrics. A novel benchmark data set was created for each SERVQUAL metric. The data set was analyzed through text mining and sentiment analysis. Findings By comparing the results from social media with official service quality report from the Department of Transportation, the authors found that the proposed service quality metrics from social media are valid and can be used to estimate the service quality. Practical implications This paper presents service quality metrics and a methodology that can be easily adopted by other businesses to assess service quality. This study also provides guidance and suggestions to help businesses understand how to collect and analyze social media data for the purpose of evaluating service quality. Originality/value This paper offers a novel methodology that uses text mining and sentiment analysis to help the airline industry assess its service quality.

Mining Social Media Data to Study the Consequences of Dementia Diagnosis on Caregivers and Relatives (Preprint)

2018 ◽  
Author(s):  
Anika Oellrich ◽  
George Gkotsis ◽  
Richard James Butler Dobson ◽  
Tim JP Hubbard ◽  
Rina Dutta
Keyword(s):  
Social Media ◽  
Family Relationships ◽  
Text Processing ◽  
Automated Analysis ◽  
Health Concern ◽  
Dementia Diagnosis ◽  
Data Set ◽  
Social Media Data ◽  
Real Time Processing ◽  
Media Data

BACKGROUND Dementia is a growing public health concern with approximately 50 million people affected worldwide in 2017 and this number is expected to reach more than 131 million by 2050. The toll on caregivers and relatives cannot be underestimated as dementia changes family relationships, leaves people socially isolated, and affects the finances of all those involved. OBJECTIVE The aim of this study was to explore using automated analysis (i) the age and gender of people who post to the social media forum Reddit about dementia diagnoses, (ii) the affected person and their diagnosis, (iii) relevant subreddits authors are posting to, (iv) the types of messages posted and (v) the content of these posts. METHODS We analysed Reddit posts concerning dementia diagnoses. We used a previously developed text analysis pipeline to determine attributes of the posts as well as their authors to characterise online communications about dementia diagnoses. The posts were also examined by manual curation for the diagnosis provided and the person affected. Furthermore, we investigated the communities these people engage in and assessed the contents of the posts with an automated topic gathering technique. RESULTS Our results indicate that the majority of posters in our data set are women, and it is mostly close relatives such as parents and grandparents that are mentioned. Both the communities frequented and topics gathered reflect not only the sufferer's diagnosis but also potential outcomes, e.g. hardships experienced by the caregiver. The trends observed from this dataset are consistent with findings based on qualitative review, validating the robustness of social media automated text processing. CONCLUSIONS This work demonstrates the value of social media data sources as a resource for in-depth studies of those affected by a dementia diagnosis and the potential to develop novel support systems based on their real time processing in line with the increasing digitalisation of medical care.

scholarly journals Embed2Detect: temporally clustered embedded words for event detection in social media

2021 ◽  
Author(s):  
Hansi Hettiarachchi ◽  
Mariam Adedoyin-Olowe ◽  
Jagdev Bhogal ◽  
Mohamed Medhat Gaber
Keyword(s):  
Social Media ◽  
Event Detection ◽  
High Volume ◽  
Detection Methods ◽  
Word Embeddings ◽  
Agglomerative Clustering ◽  
Data Set ◽  
Social Media Data ◽  
Social Media Platforms ◽  
Media Data

AbstractSocial media is becoming a primary medium to discuss what is happening around the world. Therefore, the data generated by social media platforms contain rich information which describes the ongoing events. Further, the timeliness associated with these data is capable of facilitating immediate insights. However, considering the dynamic nature and high volume of data production in social media data streams, it is impractical to filter the events manually and therefore, automated event detection mechanisms are invaluable to the community. Apart from a few notable exceptions, most previous research on automated event detection have focused only on statistical and syntactical features in data and lacked the involvement of underlying semantics which are important for effective information retrieval from text since they represent the connections between words and their meanings. In this paper, we propose a novel method termed Embed2Detect for event detection in social media by combining the characteristics in word embeddings and hierarchical agglomerative clustering. The adoption of word embeddings gives Embed2Detect the capability to incorporate powerful semantical features into event detection and overcome a major limitation inherent in previous approaches. We experimented our method on two recent real social media data sets which represent the sports and political domain and also compared the results to several state-of-the-art methods. The obtained results show that Embed2Detect is capable of effective and efficient event detection and it outperforms the recent event detection methods. For the sports data set, Embed2Detect achieved 27% higher F-measure than the best-performed baseline and for the political data set, it was an increase of 29%.

Comparison of different neural networks in sentiment analysis of social media data

2021 ◽  
Author(s):  
Vadim Moshkin ◽  
Andrew Konstantinov ◽  
Nadezhda Yarushkina ◽  
Alexander Dyrnochkin
Keyword(s):  
Neural Networks ◽  
Social Media ◽  
Sentiment Analysis ◽  
Social Media Data ◽  
Media Data

scholarly journals Sentiment Analysis in Social Media using Machine Learning Techniques

2020 ◽  
pp. 193-201 ◽  
Author(s):  
Hayder A. Alatabi ◽  
Ayad R. Abbas
Keyword(s):  
Machine Learning ◽  
Social Media ◽  
Sentiment Analysis ◽  
Machine Learning Techniques ◽  
Great Success ◽  
Social Media Data ◽  
Learning Techniques ◽  
The World ◽  
Analysis System ◽  
Media Data

Over the last period, social media achieved a widespread use worldwide where the statistics indicate that more than three billion people are on social media, leading to large quantities of data online. To analyze these large quantities of data, a special classification method known as sentiment analysis, is used. This paper presents a new sentiment analysis system based on machine learning techniques, which aims to create a process to extract the polarity from social media texts. By using machine learning techniques, sentiment analysis achieved a great success around the world. This paper investigates this topic and proposes a sentiment analysis system built on Bayesian Rough Decision Tree (BRDT) algorithm. The experimental results show the success of this system where the accuracy of the system is more than 95% on social media data.

scholarly journals What Your Tweets Tell Us About You: Identity, Ownership and Privacy of Twitter Data

2012 ◽  
Vol 7 (1) ◽  
pp. 174-197 ◽  
Author(s):  
Heather Small ◽  
Kristine Kasianovitz ◽  
Ronald Blanford ◽  
Ina Celaya
Keyword(s):  
Social Media ◽  
Social Networking Sites ◽  
Data Sets ◽  
Data Set ◽  
Social Media Data ◽  
Twitter Data ◽  
Other Information ◽  
Rich Data ◽  
Additional Value ◽  
Media Data

Social networking sites and other social media have enabled new forms of collaborative communication and participation for users, and created additional value as rich data sets for research. Research based on accessing, mining, and analyzing social media data has risen steadily over the last several years and is increasingly multidisciplinary; researchers from the social sciences, humanities, computer science and other domains have used social media data as the basis of their studies. The broad use of this form of data has implications for how curators address preservation, access and reuse for an audience with divergent disciplinary norms related to privacy, ownership, authenticity and reliability.In this paper, we explore how the characteristics of the Twitter platform, coupled with an ambiguous and evolving understanding of privacy in networked communication, and divergent disciplinary understandings of the resulting data, combine to create complex issues for curators trying to ensure broad-based and ethical reuse of Twitter data. We provide a case study of a specific data set to illustrate how data curators can engage with the topics and questions raised in the paper. While some initial suggestions are offered to librarians and other information professionals who are beginning to receive social media data from researchers, our larger goal is to stimulate discussion and prompt additional research on the curation and preservation of social media data.

Product Review Analysis Using Social Media Data Based on Sentiment Analysis

2020 ◽  
pp. 527-533
Author(s):  
S. M. Mazharul Hoque Chowdhury ◽  
Sheikh Abujar ◽  
Ohidujjaman ◽  
Khalid Been Md. Badruzzaman ◽  
Syed Akhter Hossain
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Product Review ◽  
Social Media Data ◽  
Review Analysis ◽  
Media Data

A Sentiment Analysis and Role of Twitter for Health Communications

2022 ◽  
pp. 188-205
Author(s):  
Erkan Çiçek ◽  
Uğur Gündüz
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Semantic Analysis ◽  
Social Media Data ◽  
Global Pandemic ◽  
The Difference ◽  
Textual Content ◽  
The Impact ◽  
Media Data

Social media has been in our lives so much lately that it is an undeniable fact that global pandemics, which constitute an important part of our lives, are also affected by these networks and that they exist in these networks and share the users. The purpose of making this hashtag analysis is to reveal the difference in discourse and language while analyzing Twitter data and to evaluate the effects of a global pandemic crisis on language, message, and crisis management with social media data. This form of analysis is typically completed through amassing textual content data then investigating the “sentiment” conveyed. Within the scope of the study, 11,300 Twitter messages posted with the #stayhome hashtag between 30 May 2020 and 6 June 2020 were examined. The impact and reliability of social media in disaster management could be questioned by carrying out a content analysis based totally on the semantic analysis of the messages given on the Twitter posts with the phrases and frequencies used.

Employing the Sentiment Analysis Tool in NVivo 11 Plus on Social Media Data

2017 ◽  
pp. 175-244
Author(s):  
Shalin Hai-Jew
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Analysis Tool ◽  
Attitudes And Beliefs ◽  
Social Media Data ◽  
Public Issues ◽  
Public Events ◽  
Brand Reputation ◽  
Text Corpora ◽  
Media Data

Sentiment analysis has been used to assess people's feelings, attitudes, and beliefs, ranging from positive to negative, on a variety of phenomena. Several new autocoding features in NVivo 11 Plus enable the capturing of sentiment analysis and extraction of themes from text datasets. This chapter describes eight scenarios in which these tools may be applied to social media data, to (1) profile egos and entities, (2) analyze groups, (3) explore metadata for latent public conceptualizations, (4) examine trending public issues, (5) delve into public concepts, (6) observe public events, (7) analyze brand reputation, and (8) inspect text corpora for emergent insights.

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