scholarly journals What Determines Consumer Attitude toward Green Credit Card Services? A Moderated Mediation Approach

2021 ◽  
Vol 13 (19) ◽  
pp. 10865
Author(s):  
Moon-Yong Kim ◽  
Minhee Son
Keyword(s):  
Regulatory Focus ◽  
Credit Card ◽  
Structural Equation ◽  
Positive Impact ◽  
Moderated Mediation ◽  
Individual Characteristics ◽  
Consumer Attitude ◽  
Mediation Effects ◽  
The Relationship

The purpose of this research is to examine the factors affecting consumer attitude within the context of green credit card services. Specifically, this research examines (1) the effect of individual characteristics (i.e., green knowledge, innovativeness) on attitude toward green credit card services; and (2) the mediating role of self-accountability and the moderating role of regulatory focus in the relationships. With a sample of 1000 green credit/debit card users, structural equation modelling and moderated mediation analyses were implemented to investigate the relationships involving green knowledge, innovativeness, self-accountability, regulatory focus, and attitude. The results indicate that (1) while the effect of green knowledge on attitude is not significant, innovativeness has a positive impact on attitude; (2) self-accountability mediates the relationship between (a) green knowledge and (b) innovativeness and attitude; and (3) regulatory focus moderates the relationship between self-accountability and attitude, such that the positive relationship is stronger for consumers with a prevention (vs. promotion) focus. Furthermore, moderated mediation was observed; that is, the mediation effects of self-accountability on the relationship between (a) green knowledge and (b) innovativeness and attitude are stronger for prevention- (vs. promotion-) focused consumers. The findings provide an important insight into how credit card companies approaching ESG issues can enhance their consumers’ attitude toward green credit card services.

An empirical investigation of the relationship between intellectual capital and project success

2016 ◽  
Vol 17 (3) ◽  
pp. 471-483 ◽  
Author(s):  
Meliha Handzic ◽  
Nermina Durmic ◽  
Adnan Kraljic ◽  
Tarik Kraljic
Keyword(s):  
Intellectual Capital ◽  
Structural Equation ◽  
Project Success ◽  
Positive Impact ◽  
Three Dimensions ◽  
Systematic Sampling ◽  
It Projects ◽  
Content Type ◽  
The Relationship

Purpose – The purpose of this paper is to empirically investigate the relationship between project-specific intellectual capital (IC) and project success in the context of information technology (IT) projects. Design/methodology/approach – Using data collected from surveys of 603 IT professionals across a variety of projects, the authors constructed a structural (structural equation model) model in AMOS to examine the relationships between three dimensions of project-specific IC (project team, project customer and project process) and project success. Findings – The empirical results support the proposition that IC has a positive impact on project success, and thus may be a good indicator of future projects’ performance. More importantly, the authors found out an important mediating role of a project’s structural capital (process) in exploiting its human (team) and relational (customer) capital for realising project success. Research limitations/implications – Interpretation of current results should be considered in light of the following methodological limitations: convenient rather than systematic sampling, use of previously untested measures and prevailing European subjects. Practical implications – These results suggest that project-based organisations need to invest heavily in their project workforce talent and then translate it into superior project practices in order to produce successful IT projects. They also need to maintain close relationships with their project customers and involve them during the entire project process. Originality/value – The current empirical evidence extends the understanding of the role of IC in improving project success and thus helps project-based organisations create and maintain competitive advantage in emerging economies.

Tell me who you are, and I will tell you how you feel?

2010 ◽  
Vol 24 (4) ◽  
pp. 291-308 ◽  
Author(s):  
Nicole Kämpfe ◽  
Kristin Mitte
Keyword(s):  
Affect Regulation ◽  
Structural Equation ◽  
Satisfaction With Life ◽  
Well Being ◽  
Mood Regulation ◽  
Subjective Well Being ◽  
Mediation Effects ◽  
Mediator Role ◽  
The Relationship

Surprisingly little is known about the suggested mediator role of emotional intelligence and mood‐regulation regarding the relationship between personality and subjective well‐being. Three independent samples were administered to investigate whether EI and mood‐regulation served as mediators for subjective well‐being beyond personality. Using structural equation modelling, the authors demonstrated the superior role of extraversion and neuroticism in explaining satisfaction with life, happiness, positive and negative affect. Consistent mediation effects were found for the trait meta‐mood of repair. Contrary to expectations, the remaining variables (attention, clarity, self‐efficacy of affect regulation) did not mediate the relationship between personality and well‐being; neither did they show substantial incremental validity in explaining variance in SWB. Results are discussed with regard to methodological issues and practical implications. Copyright © 2009 John Wiley & Sons, Ltd.

Bridging the Gap Between Product Design and Customer Engagement: Role of Self-Determined Needs Satisfaction

SAGE Open ◽  
2021 ◽  
Vol 11 (4) ◽  
pp. 215824402110565
Author(s):  
Hammad Bin Azam Hashmi ◽  
Chengli Shu ◽  
Syed Waqar Haider ◽  
Adeel Khalid ◽  
Yasin Munir
Keyword(s):  
Product Design ◽  
Regulatory Focus ◽  
Structural Equation ◽  
Positive Influence ◽  
Customer Engagement ◽  
Equation Modeling ◽  
Survey Method ◽  
Needs Satisfaction ◽  
The Relationship

This study aims at exploring the influence of product design on customer engagement through self-determined needs satisfaction. This study used the survey method in three ways: (1) mall intercept approach, (2) email survey, and (3) survey through Wechat. The sample was collected from 500 customers of electronic products living in Xi’an, China. The data analysis is done through structural equation modeling. Findings show that perceived product design in terms of functional, esthetic, and symbolic design is positively related to self-determined needs (autonomy, relatedness, competence) satisfaction. Furthermore, results reveal that self-determined needs satisfaction has a positive influence on customer engagement. The moderation results show that prevention focused customers moderate the relationship between functional design and self-determined needs satisfaction. Whereas, promotion focused customers moderate the relationship between esthetic design and self-determined needs satisfaction. This study adds value to the self-determination theory by examining the link between product design dimensions and customer engagement through self-determined needs satisfaction. Furthermore, this study adds value to the existing literature on regulatory focus theory.

scholarly journals Exploring the Role of Emotion in the Relationship Between Museum Image and Tourists’ Behavioral Intention: The Case of Three Museums in Xi’an

2019 ◽  
Vol 11 (3) ◽  
pp. 559 ◽  
Author(s):  
Zhenshan Xu ◽  
Hong Zhang ◽  
Chunhui Zhang ◽  
Man Xu ◽  
Nan Dong
Keyword(s):  
Behavioral Intention ◽  
Structural Equation ◽  
Positive Impact ◽  
Negative Emotion ◽  
Equation Modeling ◽  
Mediating Effects ◽  
Cultural Image ◽  
Cognitive Motivation ◽  
The Relationship

As a crucial part of cultural tourism, museums can represent the cultural image of a destination. From the perspective of emotion, this study adopted structural equation modeling to examine the correlation between emotion, museum image, and behavioral intention of tourists. Additionally, the mediating effects of cognitive motivation (overall stratification) and emotional motivation (positive and negative emotion) on the paradigm of "museum image–behavioral intention" were compared and analyzed. This research was undertaken at three museums in Xi’an, China, with 893 valid questionnaires collected. The results showed that the image of the museum has a significant impact on tourists' emotions and a significant positive impact on overall satisfaction and behavioral intention. Moreover, tourists' emotions significantly influence the overall satisfaction and behavioral intention; they play different mediating effects between museum image and behavioral intention. Finally, managerial and theoretical implications were discussed.

The impact of technology CSFs on customer satisfaction and the role of trust

2014 ◽  
Vol 32 (5) ◽  
pp. 429-447 ◽  
Author(s):  
Muhammad Tahir Jan ◽  
Kalthom Abdullah
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Service Industry ◽  
Positive Impact ◽  
Valuable Insight ◽  
Content Type ◽  
Impact Of Technology ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to identify and test technology-related critical success factors (CSFs) and its impact on trust and customer satisfaction. Design/methodology/approach – This paper analyses the causal relationship that exists between technology CSFs and customer satisfaction. It also investigates the mediating role of trust between these two. For this purpose data were collected quantitatively from 349 employees working in different banks, through self-administered questionnaire. The data analysis was conducted using SPSS and AMOS software. Factor analysis was performed to extract and decide on the number of factors underlying the measured variables of interest. Structural equation modelling was then used to examine the variables and the fitness of proposed model. Findings – The result revealed that technology CSFs positively affect customer satisfaction. Also, trust partially mediates the relationship between technology CSFs and customer satisfaction. A significant positive impact of technology CSFs on trust, and trust on customer satisfaction have also been obtained. Practical implications – The significant influence that technology CSFs have on customer satisfaction and trust shows that technology-related CSFs are inevitable for the success of customer relationship management (CRM) in financial services industry, particularly banks. Policy makers of service industry in general and financial service industry in particular may benefit from the findings of this study. Originality/value – Despite the plethora of research on CSFs for CRM, very limited attention has been given to testing and validating the identified CSFs. Negligible research has been conducted to investigate trust as a mediating variable in the relationship between technology CSFs and customer satisfaction. This paper, therefore, offers valuable insight into technology-related CSFs and trust with their impact on customer satisfaction.

Cynical consumer: how social cynicism impacts consumer attitude

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Indirah Indibara ◽  
Sanjeev Varshney
Keyword(s):  
Structural Equation ◽  
Negative Affectivity ◽  
Mediating Effect ◽  
Consumer Attitude ◽  
Content Type ◽  
Moderated Mediation Model ◽  
Social Cynicism ◽  
The Relationship ◽  
Depth Interviews

Purpose This paper aims to examine the effect of social cynicism on consumer cynicism. The negative inferred motive is tested as a mediator between social cynicism and consumer cynicism; whereas, negative affectivity is tested as a moderator between social cynicism and negative inferred motive. Design/methodology/approach The study was carried out in India using a mixed-method approach. In the first stage, a survey was conducted to test the moderated mediation model, followed by in-depth interviews in the second stage. The survey was analysed using structural equation modelling, while themes were generated from the data collected through interviews. Findings The study established the effect of social cynicism on consumer cynicism. Negative inferred motive mediated the relationship between social cynicism and consumer cynicism. Negative affectivity moderated the influence of social cynicism on negative inferred motive. Research limitations/implications With rising anti-consumption behaviours, it is imperative to understand why consumers turn cynical towards marketers. The study indicates that consumer cynicism is influenced by previous experiences of the consumer with the society and is not merely a reaction to arm-twisting by firms. As social cynicism cannot be changed drastically, understanding how it impacts consumer cynicism would help a firm handle its marketing efforts better. Originality/value The study empirically validates the relationship between social cynicism and consumer cynicism. The mediating effect of negative inferred motive on consumer cynicism was also validated. The study is also the first to point out the moderating role of negative affectivity on the relationship between social cynicism and negative inferred motive.

scholarly journals Service experience on skin care’s customer attitude: the mediating role of self-congruity and functional congruity

2020 ◽  
Vol 13 (1) ◽  
pp. 37
Author(s):  
Kristiningsih Kristiningsih ◽  
Sri Hartini ◽  
Indrianawati Usman
Keyword(s):  
Structural Equation ◽  
Skin Care ◽  
Consumer Attitude ◽  
Care Clinic ◽  
Service Experience ◽  
Mediating Role ◽  
Functional Congruity ◽  
Customer Attitude ◽  
The Relationship

This paper aimed to provide empirical evidence of the relationship between service experience, self-congruity, functional congruity, and consumer attitude. The hypothesis in this study showed that service experience affected self-congruity and functional congruity which in turn will have an impact on consumer attitude. Data were collected through online surveys, on skin care consumer in East Java Indonesia. Hypotheses were tested using the structural equation modelling technique by WARP PLS. This paper validated the role of service experience as a mechanism facilitating the development of customer's self-congruity and functional congruity toward a skin care clinic. It also found that service experience affected in self-congruity and functional congruity, self-congruity, and functional congruity mediated the relationship between service experience and consumer attitude. 

scholarly journals PENGARUH PROMOSI PENJUALAN, CITRA MEREK, DAN NILAI YANG DIRASAKAN DENGAN VARIABEL INTERVENING WOM TERHADAP KEPUTUSAN PENGGUNAAN KARTU KREDIT

2017 ◽  
Vol 6 (1) ◽  
Author(s):  
Muhammad Nadjib Usman
Keyword(s):  
Credit Card ◽  
Structural Equation ◽  
Brand Image ◽  
Negative Impact ◽  
Positive Impact ◽  
Equation Model ◽  
Sales Promotion ◽  
Perceived Values ◽  
Surrounding Areas ◽  
The Relationship

This research explains one of the factors that sales promotion, brand image and perceived values which felt with intervening variable word of mouth against the customers decision using of credit card bank CIMB Niaga. Questioner distributed to 120 respondents in Surabaya and surrounding areas. Data analyzed using the Structural Equation Model (SEM) used to analyze the relationship between the variables examined. The result shows that variable sales promotion, brand image have a positive impact to the decision of the customers , while brand image also have a positive impact against wom in influencing the decision of the customers, but WOM has negative impact against decision to used credit card.

scholarly journals Digital platforms: customer satisfaction, eWOM and the moderating role of perceived technological innovativeness

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
José L. Ruiz-Alba ◽  
Mohamad Abou-Foul ◽  
Alireza Nazarian ◽  
Pantea Foroudi
Keyword(s):  
Customer Satisfaction ◽  
Cost Saving ◽  
Structural Equation ◽  
Online Survey ◽  
Positive Impact ◽  
Collaborative Consumption ◽  
Content Type ◽  
Digital Platforms ◽  
The Relationship

PurposeThe paper aims to investigate how customer satisfaction can be achieved in the context of digital platform services, its influence on electronic word of mouth (eWOM) and how such relationships can be moderated by perceived technological innovativeness (PTI).Design/methodology/approachThe research framework was developed and empirically tested using an online survey and analysed using structural equation modelling (SEM). Data were gathered from 501 Uber customers in London, UK.FindingsThe study recognises and confirms that trust and cost saving enhanced customer satisfaction in Uber mobility services, which has a positive impact on eWOM. There are other findings regarding users who share rides vs those who do not share. Furthermore, it has been found that PTI moderates the relationship between customer satisfaction and eWOM.Originality/valueThe research draws on collaborative consumption literature and contributes to the antecedents of customer satisfaction in digital economy literature: trust, environmental impact, cost saving and utility. The study offers an empirical validation of the role of PTI in enhancing eWOM. The paper breaks new ground for a better understanding of how PTI can moderate the influence of customer satisfaction and eWOM in digital platforms.

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