scholarly journals Co-Produced Care in Veterinary Services: A Qualitative Study of UK Stakeholders’ Perspectives

2020 ◽  
Vol 7 (4) ◽  
pp. 149
Author(s):  
Alison Z. Pyatt ◽  
Keith Walley ◽  
Gillian H. Wright ◽  
Emma C. L. Bleach
Keyword(s):  
Service Provision ◽  
Animal Health ◽  
Complex Nature ◽  
Veterinary Services ◽  
Structured Interviews ◽  
Health Service Provision ◽  
Services Sector ◽  
Health Practitioners ◽  
Prior Experiences

Changes in client behaviour and expectations, and a dynamic business landscape, amplify the already complex nature of veterinary and animal health service provision. Drawing on prior experiences, veterinary clients increasingly pursue enhanced involvement in services and have expectations of relationship-centred care. Co-production as a conceptualisation of reciprocity in service provision is a fundamental offering in the services sector, including human medicine, yet the role of co-production in veterinary services has been minimally explored. Utilising a service satisfaction framework, semi-structured interviews (n = 13) were completed with three veterinary stakeholder groups, veterinarians, allied animal health practitioners, and veterinary clients. Interview transcript data were subject to the qualitative data analysis techniques, thematic analysis and grounded theory, to explore relationship-centred care and subsequently conceptualise co-production service for the sector. Six latent dimensions of service were emergent, defined as: empathy, bespoke care, professional integrity, value for money, confident relationships, and accessibility. The dimensions strongly advocate wider sector adoption of a co-produced service, and a contextualised co-production framework is presented. Pragmatic challenges associated with integration of active veterinary clients in a practitioner–client partnership are evident. However, adopting a people-centric approach to veterinary services and partnerships with clients can confer the advantages of improved client satisfaction, enhanced treatment adherence and outcomes, and business sustainability.

Collective representation and the founders’ culture in non-profit organisations: the case of Israel’s national association for autism

2020 ◽  
Author(s):  
Nitzan Rimon-Zarfaty ◽  
Aviad E. Raz ◽  
Bosmat Bar-Nadav ◽  
Ella Vaintropov
Keyword(s):  
Support Services ◽  
Service Provision ◽  
National Association ◽  
Structured Interviews ◽  
Non Profit ◽  
Documentary Analysis ◽  
Collective Representation ◽  
Autistic People ◽  
Open Question

Non-profit organisations (NPOs) have increased in numbers and importance, providing support, services and advocacy. However, who non-profits actually represent is still an open question. To provide an empirical basis for scrutinising how the representational roles of autism advocacy NPOs change (or not) as they develop, in this article we focus on the case of Alut – the Israeli national association for autism. Drawing on documentary analysis and semi-structured interviews conducted in 2015–17 with members, service recipients and office holders, our findings demonstrate the important role of the founders’ culture in setting the NPO’s agenda – in Alut’s case, service provision prioritising ‘low-functioning’ autistic people. The role of the founders’ culture is further highlighted in the context of organisational gaps between the association’s actual agenda and its espoused messages regarding collective representation and advocacy. We conclude by discussing the contributions of the findings to debates on NPOs’ development and the maintenance of stability through representational styles.

scholarly journals Researchers as knowledge brokers: A step toward research-informed policy? Lessons from the Israeli case

2020 ◽  
Vol 28 ◽  
pp. 133
Author(s):  
Rony Ramot ◽  
Gadi Bialik
Keyword(s):  
Qualitative Methodology ◽  
Research Utilization ◽  
Complex Nature ◽  
Policy Recommendations ◽  
Mediation Model ◽  
Structured Interviews ◽  
The Common ◽  
Knowledge Brokers ◽  
Future Policy

In the 1970s, the role of “chief scientist” was established in Israel as part of a knowledge mediation model aimed to promote research-informed policy and narrow the academia-field-policy gap. This paper examines how when researchers cross the boundary toward a policy role and serve as knowledge brokers, they may promote research utilization in policy. This sheds light on a key issue in the field of education research, specifically, what conditions or circumstances contribute to the maximization of research utilization and the implementation of research-based policy recommendations. Using qualitative methodology, we conducted semi-structured interviews with past chief scientists and analyzed newspaper articles to understand the complex nature of the role and to propose practical suggestions for improving its construction in future policy beyond the Israeli context. Despite the positive aura surrounding the common use of intermediaries, the issue of promoting such entities at the national educational level has not yet been realized in a coherent, stand-alone policy globally.

scholarly journals Empathy: Challenges Experienced by Social Workers in the Healthcare Sector on the Island of Crete, Greece

2020 ◽  
Vol 5 (2) ◽  
pp. 45-52
Author(s):  
Trigoni Maria ◽  
◽  
Mikits Militsa ◽  
Mpanagi Evaggelia ◽  
◽  
...  
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Work Experience ◽  
Professional Training ◽  
Healthcare Sector ◽  
Public Health Services ◽  
Structured Interviews ◽  
The Social ◽  
Prior Experiences

Introduction Empathy in social work is one of the most important factors that can bring change in the patient, by developing a productive relationship. The purpose of this study is to explore empathy in the practice of social work, as it is used by professional social workers. Method Semi-structured interviews were conducted with 12 social workers in public health services in Crete. Responses were recorded, and content analysis was used to analyze the data. Findings There were differences in the way that social workers perceive the concept of empathy, depending on their prior experiences. It was also found that they are more “sensitive” when patients have a common problem with them. Among the difficulties that prevented them from being empathetic was having “a difficult personal period” that affected their work. This study has also identified the importance of professional training for the development of empathy skills, and the key-role of work experience. Moreover, it highlighted the importance of co-operation between the researchers and the social workers for generating efficacious and valuable information. Conclusion This study emphasizes the importance of empathy as a necessary skill in the relationship between social workers and patients, and the need for in-depth scientific research and analyze on this issue in Greece.

scholarly journals Policy to Protection: The Role of Human Nature and System Nature in Preventing Patient Injury

2004 ◽  
Vol 35 (4) ◽  
pp. 829 ◽  
Author(s):  
Peter Roberts
Keyword(s):  
Patient Safety ◽  
Health System ◽  
Human Nature ◽  
Medical Error ◽  
Complex Nature ◽  
Health Practitioners

This article examines theories and research relating to medical error. It looks at the human tendencies to err, to blame, and to trust. In light of the professionalism of health practitioners and the uniquely complex nature of the health system, the author encourages a focus on professionalism rather than consumerism. ACC's abandonment of the concept of medical error is consistent with this approach to patient safety.

scholarly journals The Role of Health Extension Workers in Primary Health Care in AsgedeTsi'mbla District: A Case of Lim'at T'abya Health Post

2017 ◽  
Vol 4 (4) ◽  
pp. 248-266 ◽  
Author(s):  
Seare Hadush Desta ◽  
Shaik Yousuf Basha
Keyword(s):  
Family Planning ◽  
Health Service ◽  
Service Provision ◽  
Service Providers ◽  
Cultural Beliefs ◽  
Health Post ◽  
Health Extension Workers ◽  
Health Service Provision ◽  
Qualitative Approaches

Health Extension Workers are the health service providers to the community in delivering integrated preventive, promotive and basic curative health services. Hitherto no studies have been carried out in Lim ‘at T’abya health post focusing on the role of health extension workers. Thus the researcher has randomly selected 263 participants in order to achieve the intended objectives of the study. The researcher used both quantitative and qualitative approaches. The result of the study identified the major Health Extension Program services which are delivered by Health Extension Workers in the health post to seek malaria treatment, child immunization and Antenatal Care followed by Postnatal Care, family planning, referral for delivery, diarrhea treatment and health education. The challenges of Health Extension Workers hindering their performance for the unsuccessful health service provision identified as strong societal cultural beliefs, remoteness, poor relation with supervisors, communication system and road construction, low remuneration, lack of refresher courses and improper attention by Qebelle administrators to health agendas. Attitude of community towards Health Extension Workers communication skill, quality of service provision and social behaviors is over all positive but the following up of referred patients and the skill to diagnosing community health problems that Health Extension Workers need to work sensitively which are answered negatively by the respondents. To increase community’s health post utilization, health posts should be equipped with minimum essential medical equipment with particular focus on malaria treatments, family planning, deliver, treatment of common illnesses and immunization services in the study area.Int. J. Soc. Sc. Manage. Vol. 4, Issue-4: 248-266

scholarly journals Role of headquarter attention disparity on expatriate knowledge sharing between assignments

2021 ◽  
Author(s):  
◽  
Sachinie Wanasinghe
Keyword(s):  
Knowledge Sharing ◽  
Research Design ◽  
Knowledge Flows ◽  
Complex Nature ◽  
Functional Identity ◽  
Perceived Benefits ◽  
Structured Interviews ◽  
External Effects ◽  
Unequal Distribution

<p>In acknowledgement of ongoing challenges in knowledge sharing, continuous research efforts are required to reflect the ever-changing landscape. Current research does not entirely encapsulate recent conceptualisations of multidirectional knowledge flows within the MNC, specifically from a lateral perspective. Accordingly, the role of expatriates reflect the importance of lateral knowledge sharing yet research has not holistically addressed the complex nature of exploiting such knowledge. Extensive examination of the HQ-expatriate relationship and repatriation process highlights the limited recognition for expatriates still within the expatriation cycle (i.e. moving from subsidiary to subsidiary).  This thesis seeks to add to the existing literature by exploring a potential new antecedent, headquarter attention disparity. The attention-based view of the firm reflects subsidiary level outcomes of unequal distribution of HQ attention. Extending this to explore the role on expatriate knowledge sharing is novel. The research implements a hermeneutical research design using semi-structured interviews. These sought to discover expatriate conceptualisations of lateral knowledge sharing and the related perceptions of HQ attention disparities between subsidiaries. The study draws on the ability-motivation-opportunity framework within a knowledge sender-receiver context. Expatriates coming from high-HQ attention subsidiaries demonstrate their own understanding of the acquired knowledge, influenced by individual context. These same interpretations guide subsidiary willingness to learn and the nature of knowledge sharing interactions. The results illustrate these opinions of perceived benefits to impact the inclination for knowledge sharing. Where perceptions align, there is reduced uncertainty in the expatriate-subsidiary colleague relationship whereas diverging perceptions weaken the propensity to learn and expatriates’ knowledge sharing risks deterioration. These outcomes are further susceptible to external effects. The first being perceived competence-trust in shared functional identity, the second through affect-trust within subsidiary socialisation efforts.</p>

scholarly journals The Intersectional Integration: Examining The Integration Experiences Of Middle Eastern LGBTQ+ Refugees In Canada And Service Providers Response

2021 ◽  
Author(s):  
Yazan Alhajali
Keyword(s):  
Content Analysis ◽  
Service Provision ◽  
Service Providers ◽  
Middle Eastern ◽  
Gender And Sexuality ◽  
Health Service Provision ◽  
Guidance Services ◽  
Safe Spaces ◽  
Mental Health Service Provision

The intersectional identities of Middle Eastern LGBTQ+ (ME-LGBTQ+) refugees expose them to different forms of discrimination and persecution throughout the asylum experience, whether in their home countries, proxy countries or even in Canada, which results in increased difficulties and challenges in integration. By interviewing six ME-LGBTQ+ refugees and conducting a content analysis on 27 websites of refugee-serving organizations, this study explores how the intersectional identities of ME-LGBTQ+ refugees have shaped their integration, and examines the role of the services providers in response to their intersectional integration. The findings revealed that ME-LGBTQ+ refugees suffered intersectional forms of discrimination at the intersection of nationality with gender and sexuality, which resulted on aggravated mental stresses, in addition to gaps in access to services which ME-LGBTQ+ refugees mitigated through their personal solidarity networks. The content analysis revealed gaps in mental health service provision and representation of LGBTQ+ refugees coupled with a complex and overlapping structure of services that hindered the ability of ME-LGBTQ+ refugees to leverage these services. Recommendations include allocating more efforts to understanding the intersectional backgrounds of ME-LGBTQ+ refugees, providing tailored orientation and guidance services in their native language and creating LGBTQ+ friendly housing communities and safe spaces that would allow ME-LGBTQ+ refugees to socialize, express their identities and feel safe, and, therefore, facilitating their successful integration in Canada. Keywords LGBTQ+, Refugees, Immigrants, Canada, Toronto, Middle Eastern, Service providers, Resettlement organizations, Refugee organizations, intersectionality.

Health Service Provision for Community-Dwelling People Suffering Urinary Incontinence: A Case Study of Neglect

2001 ◽  
Vol 7 (3) ◽  
pp. 31 ◽  
Author(s):  
Winsome St John ◽  
Heather James ◽  
Shona McKenzie
Keyword(s):  
Health Professionals ◽  
Service Provision ◽  
Home Visiting ◽  
Clinical Pathways ◽  
Community Dwelling ◽  
Urinary Continence ◽  
Health Service Provision ◽  
Medical Practitioners ◽  
Health Practitioners

Access to health services for common health problems is a fundamental principle of primary health care. Although there have been few Australian prevalence studies, it is estimated that about 900,000 adult Australians suffer from incontinence (National Health and Medical Research Council, 1994). The purpose of this study was to investigate urinary continence services for community-dwelling people in the Gold Coast region of Australia, prior to implementing new services. A case study design was used, including: a survey of general medical practitioners, specialist medical practitioners, physiotherapists, hospitals, and home visiting agencies in the region; a focus group with key stakeholders; and a critical review of the literature in relation to prevalence, treatment-seeking behaviour and service provision. Health practitioners were asked about services provided, policies, clinical pathways, referrals, and their views on what services they would like to see offered in the region. Results showed that while there were some existing continence-specific services in the region, they were inadequate to provide for the numbers of people in need. Many generalist health practitioners demonstrated a lack of interest in and knowledge of the plight of those suffering from incontinence. Links between services were found to be ad hoc, with inconsistent referral patterns between health professionals. These findings are consistent with international studies. It was concluded that, in general, community-dwelling people suffering incontinence were poorly served by health professionals due an inability of available services to meet demand, and a lack of knowledge and/or interest by many generalist health practitioners.

scholarly journals Role of headquarter attention disparity on expatriate knowledge sharing between assignments

2021 ◽  
Author(s):  
◽  
Sachinie Wanasinghe
Keyword(s):  
Knowledge Sharing ◽  
Research Design ◽  
Knowledge Flows ◽  
Complex Nature ◽  
Functional Identity ◽  
Perceived Benefits ◽  
Structured Interviews ◽  
External Effects ◽  
Unequal Distribution

<p>In acknowledgement of ongoing challenges in knowledge sharing, continuous research efforts are required to reflect the ever-changing landscape. Current research does not entirely encapsulate recent conceptualisations of multidirectional knowledge flows within the MNC, specifically from a lateral perspective. Accordingly, the role of expatriates reflect the importance of lateral knowledge sharing yet research has not holistically addressed the complex nature of exploiting such knowledge. Extensive examination of the HQ-expatriate relationship and repatriation process highlights the limited recognition for expatriates still within the expatriation cycle (i.e. moving from subsidiary to subsidiary).  This thesis seeks to add to the existing literature by exploring a potential new antecedent, headquarter attention disparity. The attention-based view of the firm reflects subsidiary level outcomes of unequal distribution of HQ attention. Extending this to explore the role on expatriate knowledge sharing is novel. The research implements a hermeneutical research design using semi-structured interviews. These sought to discover expatriate conceptualisations of lateral knowledge sharing and the related perceptions of HQ attention disparities between subsidiaries. The study draws on the ability-motivation-opportunity framework within a knowledge sender-receiver context. Expatriates coming from high-HQ attention subsidiaries demonstrate their own understanding of the acquired knowledge, influenced by individual context. These same interpretations guide subsidiary willingness to learn and the nature of knowledge sharing interactions. The results illustrate these opinions of perceived benefits to impact the inclination for knowledge sharing. Where perceptions align, there is reduced uncertainty in the expatriate-subsidiary colleague relationship whereas diverging perceptions weaken the propensity to learn and expatriates’ knowledge sharing risks deterioration. These outcomes are further susceptible to external effects. The first being perceived competence-trust in shared functional identity, the second through affect-trust within subsidiary socialisation efforts.</p>

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