scholarly journals Impact of Technology Readiness on User Satisfaction: Evidence Customer Intention to Use Mobile Banking in Punjab

2021 ◽  
Vol 5 (2) ◽  
pp. 37-58
Author(s):  
Maham Aslam ◽  
Maham Aslam ◽  
Hafiz Muhammad Sajjad
Keyword(s):  
Technology Acceptance ◽  
Commercial Bank ◽  
User Satisfaction ◽  
Technology Readiness ◽  
Intention To Use ◽  
Mobile Banking ◽  
Time Saving ◽  
Technology Advancement ◽  
Acceptance Model ◽  
Impact Of Technology

Technology advancement in the payment systems have led to more noteworthy access to formal financial framework.The desire of this study is to contemplate the factors that impact the intention to utilize mobile banking in Pakistan with view of using technology readiness acceptance model (TRAM). This study tests how the antecedents of technology readiness affect the intention to use mobile banking. The hypothetical model of this study is the blend of technology readiness (TR) and technology acceptance model (TAM), while the mediating role of user satisfaction fully mediates, that when the user perceives easy to use the technology due to effect of technology readiness to the adopting mobile banking. This study collected data from five commercial bank of Punjab such as Askari Bank, Allied bank, United bank, Bank Alfalah, Muslim commercial bank, Standard chartered bank and there are 450 responded as the utilization of mobile banking is sufficient, advance and time saving technology. However, it is accomplishing with the help of model. The discussion on the results of hypothesis testing and the conclusion both are presenting as associated section of the study.

scholarly journals Factors Determining the Use and Acceptance of Mobile Banking in Colombia

2021 ◽  
Vol 9 (4) ◽  
pp. 44-74
Author(s):  
Maria Camila Bermeo Giraldo ◽  
Martha L. Benjumea-Arias ◽  
Alejandro Valencia-Arias ◽  
Iván A. Montoya-Restrepo
Keyword(s):  
Technology Acceptance ◽  
Customer Service ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Mobile Banking ◽  
Perceived Trust ◽  
Confirmatory Factor ◽  
Perceived Security ◽  
Acceptance Model

The purpose of this paper is to identify the factors that influence the acceptance and use of mobile banking among users in Medellín (Colombia). The factors we propose are built upon on seven constructs (customer service and support, perceived attitude, perceived usefulness, ease of use, perceived trust, intention to use, and perceived security), which were developed based on the Technology Acceptance Model (TAM) and the literature. We collected the data from 220 questionnaires self-administered by mobile banking users in Medellín. Subsequently, we conducted a confirmatory factor analysis to determine the correlation between the set of observed variables and the constructs defined in the proposed acceptance model. We empirically conclude that the use of mobile banking among the population under study is mainly influenced by users’ perceived usefulness, perceived trust, and ease of use. The results show a strong correlation between perceived trust and perceived security and between perceived usefulness and intention to use.  

scholarly journals Factors Affecting Sustainable Intention to Use Mobile Banking Services

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110299
Author(s):  
Phaninee Naruetharadhol ◽  
Chavis Ketkaew ◽  
Niracha Hongkanchanapong ◽  
Piranat Thaniswannasri ◽  
Techin Uengkusolmongkol ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Structural Equation ◽  
Equation Modeling ◽  
Intention To Use ◽  
Mobile Banking ◽  
Banking Services ◽  
Factors Affecting ◽  
Self Service ◽  
Acceptance Model ◽  
Self Service Technology

This study aims to (a) identify perception factors that affect current mobile banking (M-banking) consumers’ continuous use of the technology, (b) explain the self-service technology (STT) dimensions that affect customers’ behavioral intention, and (c) be able to offer recommendations to the banking industry or other organizations related to M-banking in terms of developing M-banking services in the future. Analyzed data were collected from 688 existing Thai M-banking users through online questionnaires. This study used the SPSS and AMOS statistical programs to analyze the data by applying structural equation modeling based on SSTs’ service qualities and the technology acceptance model (TAM). From the results, this analysis shows positive and significant relationships among SSTs’ service qualities, perception, and sustainable intention to use M-banking services. This study provides vital knowledge related to essential characteristics of M-banking as an STT that could assist banking institutions and application providers in enhancing their M-banking products. Moreover, this study adds to the knowledge area of SSTs’ service qualities in financial mobile application dimensions.

Determinants of Behavioral Intention to Mobile Banking in Arab Culture

2014 ◽  
pp. 139-149
Author(s):  
Abdullah Rashed ◽  
Henrique M.D. Santos
Keyword(s):  
Technology Acceptance ◽  
New Technology ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Mobile Banking ◽  
Perceived Ease Of Use ◽  
Arab Culture ◽  
Acceptance Model ◽  
Technology Tool

Nowadays, new tools and technologies are emerging rapidly. They are often used cross-culturally before being tested for suitability and validity. However, they would be validated to ensure that they work with all users, not just part of them. Mobile banking (as a new technology tool) has been introduced assuming that it performs well concerning authentication among all members of the society. We aim to validate mobile banking intention to use, through Technology Acceptance Model (TAM), focused on security, in Arabic countries, namely Yemen. The results confirm the previous studies that have shown the importance of perceived ease of use and perceived usefulness.

Determinants of Behavioral Intention to Mobile Banking in Arab Culture

2014 ◽  
pp. 1253-1262
Author(s):  
Abdullah Rashed ◽  
Henrique Santos
Keyword(s):  
Technology Acceptance ◽  
New Technology ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Mobile Banking ◽  
Perceived Ease Of Use ◽  
Arab Culture ◽  
Acceptance Model ◽  
Technology Tool

Nowadays, new tools and technologies are emerging rapidly. They are often used cross-culturally before being tested for suitability and validity. However, they would be validated to ensure that they work with all users, not just part of them. Mobile banking (as a new technology tool) has been introduced assuming that it performs well concerning authentication among all members of the society. We aim to validate mobile banking intention to use, through Technology Acceptance Model (TAM), focused on security, in Arabic countries, namely Yemen. The results confirm the previous studies that have shown the importance of perceived ease of use and perceived usefulness.

scholarly journals Analysis Of Factors Influencing The Intention To Use Bank Syariah Indonesia Mobile Banking With Trust As Mediation

2021 ◽  
Vol 7 (2) ◽  
pp. 14-35
Author(s):  
Nindya Mustika ◽  
Rosana Eri Puspita
Keyword(s):  
Risk Perception ◽  
Path Analysis ◽  
Technology Acceptance ◽  
Sampling Technique ◽  
T Test ◽  
Intention To Use ◽  
Mobile Banking ◽  
Negative Effect ◽  
Acceptance Model ◽  
Positive Effect

This research is motivated by the problems that occur around students on Campus that they have a bank account in Bank Syariah Indonesia (BSI), but they have not mobile banking. This study has three independent variables, one dependent variable, and one mediating variable. This study investigates how perceived convenience, availability of Islamic features and risk perception are on intention-to-use BSI mobile banking with trust as the mediating variable. The grand theory of this study is the Technology Acceptance Model (TAM). The population is 3,650 students of the Islamic Business and Economics Faculty of IAIN Salatiga. The sample was taken by distributing questionnaires through purposive sampling technique. A criterion had been determined previously and was calculated using the Slovin formula so that the number of samples was 360 samples. The data was processed with IBM SPSS 23 and then analyzed using instrument tests, hypothesis testing, classical assumption tests, and path analysis. The first (partial) t-test shows that the perceived convenience variable and the availability of Islamic features have a significant positive effect on trustworthiness. In contrast, risk perception has a significant negative effect on trustworthiness. The second t-test results show the same results as the previous t-test for the intention-to-use BSI mobile banking. The path analysis results also show that the trust variable can mediate the perceived convenience, the availability of Islamic features, and the risk perception of the intention to use BSI mobile banking.

Explaining intention to use mobile banking: integrating perceived risk and trust into the technology acceptance model

2021 ◽  
Vol 14 (1) ◽  
pp. 55
Author(s):  
Ha Nguyen Van ◽  
Long Pham ◽  
Stan Williamson ◽  
Ching Yuen Chan ◽  
Tran Duc Thang ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Perceived Risk ◽  
Intention To Use ◽  
Mobile Banking ◽  
Acceptance Model

scholarly journals DETERMINAN PERCEIVED EASE OF USE DAN PENGARUHNYA TERHADAP INTENTION TO USE PENGGUNA TEKNOLOGI INFORMASI BERBASIS WEBSITE PADA UMKM INDUSTRI KREATIF SUB SEKTOR FASHION DI MALANG

2020 ◽  
Vol 1 (2) ◽  
pp. 84-89
Author(s):  
Satria Utama
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Technology Readiness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Perceived Enjoyment ◽  
Acceptance Model

Penelitian ini bertujuan untuk mengetahui sejauh mana kesiapan UMKM Industri kreatif bidang fashion di Malang pada penggunaan Teknologi Informasi berbasis website. Model yang diajukan dalam penelian ini merupakan gabungan dari Technology Readiness (TR) dan Technology Acceptance Model (TAM) serta menambahkan perceived enjoyment yang disusun menjadi satu model yang diuji dengan menggunakan dasar teori dari penelitian terdahulu. Dengan menggunakan sample dari 30 distro/clothing yang ada dikota Malang dan Analisis data penelitian menggunakan GSCA. Hasil analisis menunjukkan variabel discomfot dan insecurity memiliki hasil negatif terhadap perceived ease of use.

Analyzing Factors Influencing Behavior Intention to Use Snapchat and Instagram Stories

2017 ◽  
Vol 4 (2) ◽  
pp. 75-81 ◽  
Author(s):  
Vincent Valiant Coa ◽  
Johan Setiawan
Keyword(s):  
Structural Equation Modeling ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Social Presence ◽  
Structural Equation ◽  
Equation Modeling ◽  
Intention To Use ◽  
Generation Z ◽  
Acceptance Model ◽  
Behavioral Intention To Use

Snapchat, and Instagram are two social networks which recently gain their users after adopting such a feature called "Story" which allows a certain post to be disappeared after a certain time. This research takes up this technology trends analyzing the factors that probably affect the behavioral intention to use Snapchat and Instagram stories among generation Z. Factors are analyzed using Structural Equation Modeling, with basis model and variables from Technology Acceptance Model. Data collection was targeted to finished within 1 week using online questionnaire with respondent from Jakarta and Tangerang for 100 respondent that are using both Snapchat stories and Instagram Stories. There are two tools researcher usually use to analyze Structural Equation Modeling: SPSS AMOS and LISREL. In this research, researchers choose AMOS. From six hypothesis proposed for Snapchat analysis, four hypothesis is accepted, while the other two are rejected. Meanwhile, on Instagram Stories analysis, five hypothesis is accepted and one hypothesis is rejected. This study finds out the Social Presence is an exogenous variable which has a major role in affecting other variables. While Perceived Enjoyment influenced the behavioral intention to use Snapchat and Instagram Stories the most. Index Terms—Structural Equation Modeling, Technology Acceptance Model, influence, generation Z, Snapchat, Instagram REFERENCES [1] L. Chin and Z. Ahmad, "Perceived Enjoyment and Malaysian Consumers’ Intention to Use a Single Platform EPayment", SHS Web of Conferences, vol. 18, 2015. [2] M. Ariff, T. Shan, N. Zakuan, N. Ishak and M. Wahi, "Examining Users' E-Satisfaction in the Usage of Social Networking Sites; Contribution from Utilitarian and Hedonic Information Systems", IOP Conference Series: Materials Science and Engineering, vol. 58, 2014. [3] K. Hassanein and M. Head, "Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping", International Journal of HumanComputer Studies, vol. 65, no. 8, pp. 689-708, 2007. [4] P. Surendran, "Technology Acceptance Model: A Survey of Literature", 2012. [5] F. Davis, "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology", MIS Quarterly, vol. 13, no. 3, p. 319, 1989

FACTORS AFFECTING THE ADOPTION OF ELECTRONIC MONEY USING TECHNOLOGY ACCEPTANCE MODEL AND THEORY OF PLANNED BEHAVIOR

2019 ◽  
Vol 24 (1) ◽  
pp. 100-113
Author(s):  
Filona ◽  
Misdiyono
Keyword(s):  
Theory Of Planned Behavior ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Electronic Money ◽  
Factors Affecting ◽  
Acceptance Model

With the rapid growth of information technology, electronic money has played an important and central role in the e-payment. Development of electronic money is able to create a trend less-cash society, which is a society’s behavior using non- cash transactions by utilizing the simplicity offered through electronic transactions. The purpose of this research is to determine the factors affecting the intention to use electronic money. We designed a questionnaire and used it to survey a simple random sampling of people who use of e-money in DKI Jakarta. The actual samples used for the study are 125 respondents. We analyzed the data using Structured Equation Modeling to evaluate the strength of the hypothesized effects. The result of the analysis showed that perceived ease of use has no significant effect on attitudes towards the use of e-money. Perceived ease of use has a significant effect on the perceived usefulness of e-money. Perceived usefulness has no significant effect on the intention to use e-money. Perceived usefulness has a significant effect on attitudes towards the use of e-money. Attitude has a significant effect on the intention to use e-money. Subjective norm has a significant effect on the intention to use e-money. Perceived behavioral control has no significant effect on the intention to use e-money. Keywords: electronic money, technology acceptance model, the theory of planned behavior.

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