COMPARISON OF LEGAL CONSUMER PROTECTION SYSTEMS IN E-COMMERCE TRANSACTIONS TO SUPPORT DIGITAL ECONOMIC GROWTH IN INDONESIA

The e-commerce industry in Indonesia is growing rapidly amidst the slowdown in the country's economy. Moreover, most of the e-commerce business players in Indonesia are small, micro, and medium scale (SME). Consumers in e-commerce transactions have a greater risk of loss than business actors or merchants. In other words, consumer rights in e-commerce transactions are very vulnerable, so that consumers in e-commerce transactions are in a very weak bargaining position. The importance of a country regulating legal protection for consumers is generally based on considerations of its actuality and urgency. Legal regulations for e-commerce transactions are designed to create the level of certainty needed in business transactions and to protect consumers in e-commerce transactions in order to support the growth of the digital economy in Indonesia. Current legal protection regulations for consumers in Indonesia have not been able to protect consumers in cross-border e-commerce transactions. In e-commerce transactions, there are no national borders. The consumer protection laws of each country, such as those of Indonesia, are not sufficiently helpful because e-commerce operates across borders. This type of research is normative legal research that uses statutory regulations.

Download Full-text

PRODUK MAKANAN TIDAK SESUAI SPESIFIKASI BERDASARKAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

Yustitia ◽

10.31943/yustitia.v7i1.134 ◽

2021 ◽

Vol 7 (1) ◽

pp. 121-135

Author(s):

Saefullah Yamin ◽

Sari Arta Uli Sihaloho

Keyword(s):

Rule Of Law ◽

Consumer Protection ◽

Legal Protection ◽

Food Products ◽

Developed Countries ◽

Legal Regulations ◽

The Rule Of Law ◽

Consumer Rights ◽

Library Research ◽

Good Food

Consumer Protection is a form of legal protection given to consumers in their efforts to meet their needs from things that can harm the consumers themselves. Therefore, talking about consumer protection means questioning guarantees or assurances about the fulfillment of consumer rights. In the legal field, this term is still relatively new, especially in Indonesia, while in developed countries consumer protection is discussed along with the development of industry and technology. In this study formulate the problem of how the legal protection of consumers for defective food products and how the responsibility of business actors for defective food products. The research method used is a normative juridical approach with data collection techniques through library research, both primary legal materials, namely reference books and regulations related to consumer protection, secondary legal materials, and tertiary legal regulations. The purpose of this study is to find out how the legal protection of consumers for defective food products and describe how the responsibility of business actors for defective food products. The theory used in this study uses the rule of law theory and the theory of legal protection. In this study, it can be concluded that consumers' rights are protected against products that are not in accordance with what they should be. In the case of sausages containing maggots, it is hoped that business actors or PT. So Good Food compensates for losses and improves quality control in producing its products.

Download Full-text

PERLINDUNGAN HUKUM TERHADAP KONSUMEN PENERBANGAN DI INDONESIA

Jurnal Gagasan Hukum ◽

10.31849/jgh.v2i01.8234 ◽

2020 ◽

Vol 2 (01) ◽

pp. 34-51

Author(s):

Mega Waty

Keyword(s):

Consumer Protection ◽

Legal Protection ◽

Protection System ◽

Legal Research ◽

Flight Delays ◽

Consumer Rights ◽

The Right ◽

Legal Consequences

Pasal 4 butir (c) Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen pada Hak Konsumen untuk mendapatkan hak atas informasi yang benar, jelas, dan jujur mengenai kondisi dan jaminan barang dan/atau jasa. Faktanya masih ada konsumen yang belum mendapatkan haknya seperti yang diatur dalam undang-undang. Penelitian ini bertujuan untuk mengetahui dan menganalisis perlindungan hukum terhadap konsumen penerbangan di indonesia, dan untuk mengetahui bagaimana akibat hukum terhadap maskapai penerbangan yang tidak melindungi konsumen. Jenis penelitian ini adalah Penelitian Hukum Normatif. Hasil Penelitian memperlihatkan bahwa Perlindungan hukum terhadap konsumen penerbangan di Indonesia, tidak maksimal dikarenakan belum efektifnya sistim perlindungan konsumen yang meliputi ganti rugi terhadap barang kehilangan, kerusakan dan keterlambatan penerbangan. Akibat hukum terhadap maskapai penerbangan yang tidak melindungi konsumen, dapat dilaksanakan melalui peradilan (Litigasi) dan diluar pengadilan (non-litigasi), sesuai dengan pelaksanaan perundang-undangan yang ada akan tetapi belum optimal sesuai dengan amanat Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Article 4 point (c) of Law Number 8 of 1999 concerning Consumer Protection on Consumer Rights to obtain the right to correct, clear, and honest information regarding the conditions and guarantees of goods and/or services. The fact is that there are still consumers who have not yet received their rights as regulated by law. This study aims to determine and analyze the legal protection of aviation consumers in Indonesia, and to find out how the legal consequences for airlines that do not protect consumers. This type of research is normative legal research. The results of the study show that legal protection for aviation consumers in Indonesia is not optimal due to the ineffectiveness of the consumer protection system which includes compensation for lost goods, damage and flight delays. The legal consequences for airlines that do not protect consumers can be carried out through court (litigation) and out of court (non-litigation), in accordance with the implementation of existing laws but not yet optimal in accordance with the mandate of Law Number 8 of 1999 concerning Protection Consumer

Download Full-text

Perlindungan Konsumen Bagi Pasien Selaku Pemanfaat Pelayanan Medis

Kanun Jurnal Ilmu Hukum ◽

10.24815/kanun.v21i1.12812 ◽

2019 ◽

Vol 21 (1) ◽

pp. 77-92

Author(s):

Cut Mayang Widya Nuryaasiinta

Keyword(s):

Consumer Protection ◽

Health Workers ◽

Legal Protection ◽

Professional Standards ◽

Medical Services ◽

Case Study Approach ◽

Legal Research ◽

Study Approach ◽

Consumer Rights

Artikel ini ingin menjawab bentuk perlindungan hukum bagi pasien selaku konsumen pemanfaat pelayanan medis dan tanggung jawab rumah sakit dan dokter selaku pihak pelayanan medis. Dalam pelayanan kesehatan, tidak jarang mengakibatkan malpraktik akibat kelalaian yang dilakukan oleh tenaga kesehatan yang tidak sesuai dengan standar profesi. Metode yang digunakan adalah penelitian hukum yuridis normatif, pendekatan yang digunakan adalah pendekatan undang-undang dan pendekatan kasus. Dalam Putusan No.287/PDT.G/BTH/2011/PN.JKT.PST terdapat 5 (lima) hak konsumen yang diabaikan oleh pelaku usaha menurut Undang-Undang Perlindungan Konsumen, khususnya Pasal 4 butir (a), (c), (d), (e), (g), dan (h). Mengenai tanggung jawab yang diberikan pelaku usaha terhadap konsumen sebesar Rp 1.776.010.000,00 dan dalam Pasal 19 ayat (2) Undang-Undang Konsumen hanya mengenal ganti kerugian materiil saja. Consumer Protection for Patients as the Utilization of Medical Services In health services, it often results in malpractice due to negligence by health workers who work not in accordance with professional standards. So that raises the question of how the form of legal protection for patients as consumers of medical services and the responsibilities of hospitals and doctors as medical services. The method used is normative juridical legal research, the approach used is a legal (statute approach) and a case study approach. In Decision No.287 / PDT.G / BTH / 2011 / PN.JKT.PST, there are 5 (five) consumer rights which are ignored by business actors according to Law Number 8 of 1999 concerning Consumer Protection, namely Article 4 point (a), (c), (d), (e), (g), and (h). Regarding the responsibility given by business actors to consumers in the amount of Rp. 1,776,010,000.00 and in Article 19 paragraph (2) of the Consumer Protection law only recognizes material compensation.

Download Full-text

Perlindungan Hukum Terhadap Konsumen Pembeli Makanan Berbuka Puasa yang Mengandung Bahan Pengawet dan Bahan Pemanis Buatan (Kajian UU No. 8 Tahun 1999)

PUBLIC POLICY (Jurnal Aplikasi Kebijakan Publik & Bisnis) ◽

10.51135/publicpolicy.v1.i1.p35-46 ◽

2020 ◽

Vol 1 (1) ◽

pp. 35-46

Author(s):

Wahid Yaurwarin

Keyword(s):

Consumer Protection ◽

Legal Protection ◽

Legal Regulations ◽

Legal Certainty ◽

The Public ◽

Is Research ◽

Positive Law ◽

Consumer Rights ◽

Consumer Safety ◽

The Government

Abstrak Law No. 8 of 1999 concerning consumer protection, in Article 1 paragraph 1 explains that consumer protection is any effort that guarantees legal certainty to provide protection to consumers. And one form of protection for consumers, in accordance with Law No. 8 of 1999 this form of Consumer Protection, is the protection of consumer safety in consuming food and drinks containing preservatives and artificial sweeteners. The purpose of this paper is the author wants to inform the public, especially consumers who usually buy food and drinks during the fasting month or friendly month and to break the fast, that there are legal regulations that protect their rights as consumers namely Law Number 8 of 1999. This research uses a normative juridical approach, based on statute (statute aproach), specifically Law Number 8 of 1999 concerning Consumer Protection, which is research focused on examining the application of rules or norms in positive law. The conclusion of this paper is that with the birth of Law No. 8 of 1999 concerning Consumer Protection, it is an attempt by the government to provide protection to consumers based on the existence of a number of consumer rights that need to be protected from actions that might be detrimental to other parties. These rights are fundamental and universal in nature so they need to get guarantees from the State for their fulfillment. Keywords: Legal Protection, Consumer Food Buyer

Download Full-text

How Far is Consumer Protection in the Health Care Sector?

Unnes Law Journal ◽

10.15294/ulj.v5i1.28132 ◽

2020 ◽

Vol 6 (1) ◽

pp. 47-72

Author(s):

Cut Mayang Widya Nuryaasiinta

Keyword(s):

Consumer Protection ◽

Research Method ◽

Health Workers ◽

Legal Protection ◽

Professional Standards ◽

Medical Services ◽

District Court ◽

Legal Research ◽

Consumer Law ◽

Consumer Rights

In health services, it is not uncommon to cause malpractice due to negligence committed by health workers who are not in accordance with professional standards. This paper is intended to analyse concerning to how to protect consumers, the form of legal protection for patients as consumers of medical services and the forms of responsibility of hospitals and doctors as parties to medical services according to Law No. 8 of 1999 concerning Consumer Protection and Law No. 36 of 2009 concerning Health. To answer the question used the normative legal research method, the approach used in legal research is the statute approach), and case approach. In the Decision of Central Jakarta District Court No. 287/PDT.G/BTH/2011/PN.JKT.PST) there are 5 (five) rights of consumers who have been neglected by business actors according to Law Number 8 of 1999 concerning Consumer Protection, namely Article 4 points (a), (c), (d), (e), (g), and (h), and according to the Law Number 36 of 2009 concerning Health of consumer rights that are violated is in Articles 5-8, Articles 56-58. Regarding the responsibility given by business actors (RSCM) to consumers (Nina Dwijayanti) in the form of money amounting to Rp 1,776,010,000.00 (one billion seven hundred seventy-six million ten thousand rupiah), in Article 19 paragraph (2) the Consumer Law only recognizes just material compensation but according to Article 46 of Law No.44 of 2009 concerning this compensation house is appropriate.

Download Full-text

Penyelesaian Sengketa Transaksi Bisnis Elektronik Commerce Melalui Internet

Jurnal Konstruksi Hukum ◽

10.22225/jkh.2.2.3209.218-222 ◽

2021 ◽

Vol 2 (2) ◽

pp. 218-222

Author(s):

Anak Agung Bagus Sempidi Junior ◽

Anak Agung Sagung Laksmi Dewi ◽

Desak Gde Dwi Arini

Keyword(s):

Information Technology ◽

Electronic Commerce ◽

Cultural Values ◽

Research Method ◽

Legal Protection ◽

Legal Research ◽

Legal Rules ◽

Business Transactions ◽

The Government ◽

Settlement Of Disputes

Development of information technology through legal infrastructure and its regulation so that the use of Information Technology is carried out safely to prevent its misuse by taking into account the religious and socio-cultural values of the Indonesian people. . The research method uses normative legal research and problem approaches using statutory and conceptual approaches. The results of the study show that consumer legal protection in online Electronic Commerce business transactions is regulated through online sale and purchase agreements based on conventional formal and material terms accompanied by buying and selling transactions carried out electronically through computer media. Settlement of disputes in e-commerce business transactions via online, is carried out both non-litigation and litigation. The suggestion is to the Government, it is hoped that participation in solving problems is very important, if a case like this occurs between different countries, then the settlement of this problem must be determined which legal rules will be used to solve it. The purpose of this study is to determine legal protection for consumers in electronic commerce business transactions through online, and how to resolve disputes that occur in electronic commerce business transaction agreements through online

Download Full-text

Legal Protection of Consumer Rights in The Services of Sriwijaya Travel Pass Based on Law Number 8 of 1999 Concerning Consumer Protection

Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020) ◽

10.2991/assehr.k.201209.171 ◽

2020 ◽

Author(s):

Stanny Puspa Anjani ◽

Amad Sudiro

Keyword(s):

Consumer Protection ◽

Legal Protection ◽

Consumer Rights

Download Full-text

Consumer Protection on Nonofficial Drugs Case in Indonesia: How Far the Legal Protection is?

Law Research Review Quarterly ◽

10.15294/lrrq.v7i4.48184 ◽

2021 ◽

Vol 7 (4) ◽

pp. 459-472

Author(s):

Chatrin Intan Sari

Keyword(s):

Consumer Protection ◽

Research Method ◽

Legal Protection ◽

Illegal Drugs ◽

Know How ◽

Consumer Law ◽

Consumer Rights ◽

The Government ◽

The Right

The purpose of this study is to know how the legal protection for consumers on the circulation of illegal drugs and how the accountability of business actors on the circulation of illegal drugs. By using normative juridical research method this study found that the legal protection to consumers on the circulation of illegal drugs conducted by the government through the Agency of Drugs and Food. The Agency highlighted that the attention that the government has run its supervision. In addition, the protection of consumer law arising from the existence of rights and obligations set forth in Article 4 letters a and c, article 7 letters a and d, article 8 paragraph 1 letter a, d and e of Law Number 8 Year 1999 concerning Consumer Protection. The fulfilment of consumer rights over security, the right to be heard, the correct, clear, and honest information regulated in the UUPK is still not fulfilled. Article 98 paragraph 2, Article 106 paragraph 1 and 2 of Law Number 36 Year 2009 on Health. The business actor is responsible as the manufacturer of the goods because the importer of the goods is not an agent or official importer. The business actor who is an individual shall be liable for the losses incurred even if only as an importer not as a producer of the goods.

Download Full-text

Mekanisme Ganti Rugi oleh Pt. Kereta Commuter Indonesia Kepada Para Penumpang Kereta Commuter Line JABODETABEK Pengguna Aplikasi LinkAja

JOURNAL OF LEGAL RESEARCH ◽

10.15408/jlr.v2i4.16715 ◽

2021 ◽

Vol 2 (4) ◽

Author(s):

Rohmad Krismanto ◽

Asep Syarifuddin Hidayat ◽

Faris Satria Alam

Keyword(s):

Customer Service ◽

Consumer Protection ◽

Annual Report ◽

Payment Systems ◽

Legal Research ◽

Passenger Demand ◽

Consumer Rights ◽

Compensation Mechanisms ◽

The Face

AbstractAccording to the annual report of PT. KCI until December 2018, PT. KCI has 792 KRL units, and continues to grow to date to meet the growing passenger demand from time to time. Users of the Commuter Line Train service, as a whole, as of December 2018, there were 336.7 million passengers. That number increased 7% from the number of passengers in 2017 amounted to 315.8 million passengers. At present, PT. KCI serves 79 stations throughout the Greater Jakarta, Banten and Cikarang areas with a route range of 418.5 km. In the face of an increase in the number of passengers, one of the efforts that can be emphasized in improving the quality of customer service is by implementing e-ticketing technology as a substitute for manual payment systems using paper tickets. Based on this with the large number of KRL enthusiasts, the need for legal arrangements governing consumer protection for KRL users. This is necessary to protect consumer rights in the event of undesirable events, such as Extraordinary Events (PL) on Jabodetabek commuter line train trips.This study aims to determine, describe, and provide an understanding of the forms of consumer protection and compensation mechanisms for passengers using the LinkAja application for the extraordinary events of the Jabodetabek Commuter Line Train trip by PT. Kereta Commuter Indonesia.This study uses qualitative research, with a juridical empirical research method, namely legal research with existing facts and applied by humans living in the community itself that can be constrained or observed and free of values to determine the implementation of applicable legal norms.The results of the analysis showed that the form of passenger protection for users of the LinkAja application for extraordinary events on the Jabodetabek Commuter Line train trip, namely the compensation of the amount of money spent and the compensation could be given if the passenger canceled the Jabodetabek commuter line train trip. Jabodetabek commuter line train trip cancellation mechanism, can be done by Passenger can report to station officer to cancel Jabodetabek commuter line train trip. After that the station accompanied the passengers to cancel the Jabodetabek commuter line train trip to the station ticket clerk. Then the station ticket clerk confirmed to the linkaja that the passenger would cancel the Jabodetabek commuter line train trip due to an extraordinary event on the Jabodetabek commuter line train trip. When it has been confirmed by the linkaja, the passengers only need to wait for the balance to be returned to the passenger linkaja account itself.Abstrak Menurut laporan tahunan PT. KCI hingga Desember 2018, PT. KCI telah memiliki 792 unit KRL, dan terus bertambah hingga saat ini untuk memenuhi permintaan penumpang yang terus bertambah dari waktu ke waktu. Pengguna jasa Kereta Commuter Line, secara keseluruhan, per Desember 2018, terdapat 336,7 juta penumpang. Angka tersebut meningkat 7% dari jumlah penumpang tahun 2017 sebesar 315,8 juta penumpang. Saat ini, PT. KCI melayani 79 stasiun di seluruh wilayah Jabodetabek, Banten, dan Cikarang dengan jangkauan rute mencapai 418,5 km. Dalam menghadapi kenaikan jumlah penumpang, salah satu upaya yang dapat ditekankan dalam peningkatan kualitas pelayanan pelanggan, yaitu dengan penerapan teknologi e-ticketing sebagai pengganti dari sistem pembayaran manual dengan menggunakan tiket kertas. Berdasarkan hal tersebut dengan banyaknya peminat KRL, diperlukannya pengaturan hukum yang mengatur mengenai perlindungan konsumen bagi pengguna KRL. Hal ini diperlukan untuk melindungi hak-hak konsumen apabila terjadi hal-hal yang tidak diinginkan, seperti Peristiwa Luar Biasa (PL) pada perjalanan kereta commuter line Jabodetabek.Penelitian ini bertujuan untuk mengetahui, mendeskripsikan, dan memberi pemahaman mengenai bentuk perlindungan konsumen serta mekanisme ganti rugi pada penumpang pengguna aplikasi LinkAja atas peristiwa luar biasa perjalanan Kereta Commuter Line Jabodetabek oleh PT. Kereta Commuter Indonesia. Penelitian ini menggunakan jenis penelitian kualitatif, dengan metode penelitian empiris yuridis, yaitu penelitian hukum dengan fakta yang ada dan diterapkan oleh manusia yang hidup dalam masyarakat itu sendiri yang dapat dikonstatasi atau diamati dan bebas nilai untuk mengetahui implementasi norma hukum yang berlaku. Hasil dari analisis yang dilakukan menunjukkan bahwa bentuk perlindungan konsumen penumpang pengguna aplikasi LinkAja atas peristiwa luar biasa pada perjalanan kereta Commuter Line Jabodetabek, yaitu pemberian kompensasi sejumlah uang yang dikeluarkannya dan kompensasi tersebut dapat diberikan apabila penumpang membatalkan perjalanan kereta commuter line Jabodetabek. Mekanisme pembatalan perjalanan kereta commuter line Jabodetabek, dapat dilakukan dengan cara Penumpang dapat melapor ke petugas stasiun untuk melakukan pembatalan perjalanan kereta commuter line Jabodetabek. Setelah itu stasiun mendampingi penumpang untuk melakukan pembatalan perjalanan kereta commuter line Jabodetabek ke petugas loket stasiun. Lalu petugas loket stasiun mengkonfirmasi ke pihak linkaja bahwa penumpang tersebut akan melakukan pembatalan perjalanan kereta commuter line Jabodetabek dikarenakan adanya peristiwa luar biasa pada perjalanan kereta commuter line Jabodetabek. Ketika sudah terkonfirmasi oleh pihak linkaja, penumpang hanya tinggal menunggu saldo dikembalikan ke akun linkaja penumpang itu sendiri.

Download Full-text

PERLINDUNGAN HUKUM PADA TINDAK PIDANA E-COMMERCE

Perspektif Hukum ◽

10.30649/phj.v18i2.160 ◽

2019 ◽

Vol 18 (2) ◽

pp. 215

Author(s):

Dewi Setyowati ◽

Candra Pratama Putra ◽

Ramdhan Dwi Saputro

Keyword(s):

Electronic Commerce ◽

Consumer Protection ◽

Legal Protection ◽

Legal Basis ◽

Electronic Evidence ◽

Consumer Protection Act ◽

Consumer Rights ◽

Correct Information ◽

Electronic Transactions ◽

The Right

In executing a transaction to buy goods or services online, are required to be clear that the information will not cause consumers to lose. In terms of protecting the consumer, in Act No. 8 of 1999 on Consumer Protection, hereinafter called the Consumer Protection Act are one of the rights that are consumers, namely the right to correct information, clear and honest about the condition and guarantee of the goods and / or services , Then the rights for compensation, restitution and / or compensation, if the goods and / or services received are not in accordance with the agreement or not as it should be. This paper raises issues about how the legal protection of fraud in electronic commerce(e-commerce).The author will describe the victim in electronic commerce according to the study of victimology, the obligation of businesses on the products that will be offered electronically, protection of consumer rights in the conduct of electronic transactions and witnesses of crime that can catch the perpetrators of fraud in electronic transactions. Be consumers must be careful in making transactions although there has been a real UU ITE greatly assist consumers in electronic transactions and utilization activities in the field of information technology and telecommunications (ICT). Previously this sector has no legal basis, but is now increasingly clear that other forms of electronic transactions can now be used as a legitimate electronic evidence.

Download Full-text