scholarly journals ANALISIS KUALITAS PELAYANAN PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA ALAMI KABUPATEN KEPAHIANG

2015 ◽  
Vol 2 (1) ◽  
Author(s):  
Arminsyah ◽  
Merri Anitasari
Keyword(s):  
Drinking Water ◽  
Data Analysis ◽  
Quantitative Analysis ◽  
Services Quality ◽  
Weighted Average ◽  
Quality Of Services ◽  
Average Value ◽  
A Value ◽  
Water Company

Arminsyah, Merri Anitasari;An Analysis Of Services Quality at Drinking Water Company (PDAM) Tirta Alami Kepahiang. This research aims to investigate the quality of Services at drinking water Company (PDAM) Natural Tirta Kepahiang. This research then used questionnaire as the data collecting method. Quantitative analysis then also be used as a techniques for data analysis by using weighted average value formula formed by Men Pan decree Number KEP/25/m. PAN/2/2004 on the 14 items that are observed. From thequestionnaire it was obtained that the highest average of services is on the ease of servicing requirementswith a value of 3.03. While the lowest average value of service is on the services equity which gain a score 2.95. For IKM value,it get 63 which places between 62.51-81.25. This score means that the performance of PDAM Tirta Alami Kepahiang is good.Kata kunci:Kualitas Pelayanan

scholarly journals Aplikasi Pengambilan Keputusan dengan Metode Tsukamoto pada Penentuan Tingkat Kepuasan pelanggan

CAUCHY ◽  
2015 ◽  
Vol 4 (1) ◽  
pp. 10 ◽  
Author(s):  
Venny Riana Riana Agustin ◽  
Wahyu Henky Irawan
Keyword(s):  
Decision Making ◽  
Fuzzy Logic ◽  
Fuzzy Inference ◽  
Weighted Average ◽  
Fuzzy Rules ◽  
Quality Of Services ◽  
Inference System ◽  
A Value ◽  
Fuzzy Logic Analysis

Tsukamoto method is one method of fuzzy inference system on fuzzy logic for decision making. Steps of the decision making in this method, namely fuzzyfication (process changing the input into kabur), the establishment of fuzzy rules, fuzzy logic analysis, defuzzyfication (affirmation), as well as the conclusion and interpretation of the results. The results from this research are steps of the decision making in Tsukamoto method, namely fuzzyfication (process changing the input into kabur), the establishment of fuzzy rules by the general form IF a is A THEN B is B, fuzzy logic analysis to get alpha in every rule, defuzzyfication (affirmation) by weighted average method, as well as the conclusion and interpretation of the results. On customers at the case, in value of 16 the quality of services, the value of 17 the quality of goods, and value of 16 a price, a value of the results is 45,29063 and the level is low satisfaction

scholarly journals Water contamination events in UK drinking-water supply systems

2008 ◽  
Vol 6 (S1) ◽  
pp. 21-26 ◽  
Author(s):  
John Gray
Keyword(s):  
Drinking Water ◽  
Water Supply ◽  
Water Supply Systems ◽  
Water Company ◽  
Health Authorities ◽  
The Uk ◽  
Contamination Events ◽  
Supply Systems

Water supply companies in the UK have a duty under prime UK legislation to notify the Drinking Water Inspectorate of events affecting or potentially affecting the quality of drinking-water supplies. Under the same legislation, the Inspectorate has a duty to investigate each event. After assessing all of the information available, including companies' reports, the Inspectorate advises on the way in which the event was handled and whether any statutory requirements were contravened. If appropriate, a prosecution of the water company may be initiated. Copies of the assessment are sent to the water company, relevant local and health authorities, Ofwat (the economic regulator), the regional Consumer Council for Water and any other interested parties, including consumers who request it. Generic guidance may be issued to the industry on matters of wider concern. This paper considers the role of the Inspectorate, the powers available to it and reporting arrangements. An overview is presented of events that occurred between 1990 and 2005 and common features are identified. Causes of different types of event are discussed. The importance of well-established contacts between the various interested parties involved in protecting public health is emphasised through discussion of example incidents.

CHANGES IN THE TECHNICAL AND TECHNOLOGICAL LEVEL OF STEAM CULTIVATORS IN THE XXI CENTURY

2021 ◽  
Vol 2 (143) ◽  
pp. 174-183
Author(s):  
Andrey Yu. Nesmiyan ◽  
◽  
Anastasiya S. Kaymakova ◽  
Yuliya S. Tsench ◽  
Keyword(s):  
Weighted Average ◽  
Specific Weight ◽  
Research Purpose ◽  
Utilization Rate ◽  
Average Value ◽  
Technological Level ◽  
Short Test ◽  
Specific Material ◽  
The Cost

Most modern agricultural machines and tools consist of components, the main parameters, design features of which were justified in the first half of the twentieth century. Slowly and evolutionarily, these technical means are developing. (Research purpose) The research purpose is in identifying general trends in the technical and technological level of steam cultivators in the first quarter of the XXI century. (Materials and Methods) For the study there was analyzed the data of the short test reports of the selected machines. The production of steam cultivators in the Russian Federation is gradually increasing. (Results and discussion) For ten years of the beginning of the XXI century, only 27 machines were provided for testing, and from 2014 to 2017 – more than 40, while for "old" cultivators, the weighted average value of the tractor traction class was 2.8, for new ones it is about of four. For the study period (on average 10 years) the quality of soil cultivation in terms of such parameters as deviation from the specified depth of cultivation, crumbling and combing of the field surface has not changed much. The productivity of cultivator units increased by 7-21 percents, which is explained not only by an increase in the power of tractors, but also by an increase in the utilization rate of charge time on average from 0.72 to 0.77. The specific weight of the "new" cultivators was on average 22 kilogram-meters less than that of the "old" analogues, which can be explained by the evolution of their designs. (Conclusions) Increasing the class of tractors by one "level" the specific material consumption of the cultivators aggregated with them increases by about 58 kilogram-meters for both "old" and " new " cultivators. With an increase in the width of the tools from 4 to 16 meters, their weight will increase by 8 times, which affects the cost and operational and environmental characteristics of wide-reach cultivators.

scholarly journals The index of “electrical quality of the heart” allows predicting the degree of risk of fatal cardiogenic conditions in children and adolescents

2021 ◽  
Vol 1 (1) ◽  
pp. 150-154
Author(s):  
I. Yu. Melnikova ◽  
Yu. A. Tokarevа
Keyword(s):  
Quality Factor ◽  
Qt Interval ◽  
Dynamic Monitoring ◽  
Average Risk ◽  
Average Value ◽  
Diagnosis And Prognosis ◽  
Modified Method ◽  
Electrical Instability ◽  
A Value

The purpose of the research. The optimization of the method electrocardiogram’s interpretation (ECG) for diagnosis and prognosis of fatal cardiogenic situations among children and teenagers depending on the severity of myocardial electrical instability.Materials and methods. The authors propose to use a modified method for assessing the “electrical quality of the heart”, proposed by A. N. Volobuev and co-authors in order to assess the electrical instability of the myocardium among children and teenagers. There is a formula which helps to estimate the index of “electrical quality factor of the heart” among children and teenagers: D=(aR/aT):(QT/QRS), where D is the index of “electrical quality factor of the heart”, aT and aR is the amplitude of R wave and T, QT — QT interval, QRS — interval, QRS. ECG was recorded in 12 leads, ECG assessment was carried out according to generally accepted rules.Results. Based on the analysis of 234 ECG of children and teenagers from the neonatal period to 18 years, the criteria of the average value of the index of “electrical quality factor of the heart” (D) were defined, D =1,09 +/- 0,03. It is proved that the value of the index “electrical quality factor of the heart” does not depend on the sex and age of the child. There was a decrease in the index of “electrical quality factor of the heart” was revealed among children with the lengthening of the QT interval.Conclusion. The index of “electrical quality factor of the heart” in pediatric practice allows to predict the risk of fatal cardiogenic conditions, to develop tactics of dynamic monitoring of patients, to evaluate the efficiency of treatment. When D<0.55 it is possible to predict high risk, at a value of 0.55≤D<0.80 — average risk, and at D≥0.80 — low risk of fatal cardiogenic conditions among children and teenagers.

Quality

2020 ◽  
pp. 166-183
Author(s):  
Julie Sin
Keyword(s):  
Health Services ◽  
Health System ◽  
Services Quality ◽  
Quality Care ◽  
System Level ◽  
Quality Of Services ◽  
Provider Perspective ◽  
Multidimensional Concept

This chapter looks at the topic of health services quality from a commissioning and whole population perspective. Quality is noted to be a multidimensional concept and dimensions of quality are considered. The role of the commissioner in maintaining and improving quality of services is explored, and this is seen within a wider backdrop of a health system with commissioner and provider functions (if there are such distinctions in the system). Commissioners need to know whether they are securing quality care for their population for the money spent. They also need an understanding of how this dovetails with the provider perspective on this topic. Commissioners also need to be able to articulate what they wish to assess in practice under the guise of quality. Finally, at a system level there are also bearings on how to compile and interpret a picture of a population’s health if needed.

scholarly journals Pengaruh Penerapan Sistem Administrasi Perpajakan Modern, Kualitas Pelayanan Dan Kesadaran Wajib Pajak Pada Kepatuhan WPOP

2019 ◽  
pp. 221
Author(s):  
Ni Luh Putu Yunika Antari ◽  
Ni Luh Supadmi
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Quality Of Services ◽  
Tax Administration ◽  
Administration System ◽  
System Service ◽  
Analysis Technique ◽  
Reporting Service ◽  
Positive Effect

The purpose of this study was to determine the effect of the application of a modern tax administration system, service quality, and taxpayer awareness on individual taxpayer compliance (WPOP). This research was conducted at KPP Pratama Denpasar Timur. The data analysis technique used is multiple linear regression. Based on the results of the analysis obtained a modern tax administration system, service quality, and awareness of taxpayers have a positive and significant effect on WPOP compliance. This shows that if the tax administration system is implemented well, it will tend to increase compliance with WPOP reporting. Service quality also has a positive effect on WPOP compliance, this proves that the better the quality of services provided will make the taxpayer more compliant in fulfilling his obligations. Keywords: modern tax administration system, service quality, and taxpayer awareness  

Tackling Weaknesses in Students’ Financial Analysis Capabilities: A Value-Based Exercise for Strategic Management Courses

2020 ◽  
pp. 237929812090951
Author(s):  
William R. Carter
Keyword(s):  
Quantitative Analysis ◽  
Firm Performance ◽  
Strategic Management ◽  
Financial Analysis ◽  
Management Process ◽  
Strategy Execution ◽  
Current Strategy ◽  
A Value ◽  
Strategic Management Process

Appraising firm performance is an important aspect of the strategic management process. Unfortunately, many students in strategic management courses do not have adequate financial analysis skills to do this task. This deficiency affects their ability to learn and perform the full scope of the strategic management process. This article presents an exercise designed to address this challenge. The exercise emphasizes the central objective of strategic management, that is, the achievement of superior levels of creating and capturing value. The brief lesson and exercise enable students to use simple accounting metrics to appraise the quality of a firm’s current strategy, execution capabilities, and resulting competitive position. Primarily for undergraduate courses in which numerous students are challenged by quantitative analysis tasks, this exercise alleviates the need for instructors to invest an inordinate amount of time reteaching financial analysis.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANCO NACIONAL COMERCIO TIMOR LESTE

2017 ◽  
pp. 3857
Author(s):  
Artur Avila de Jesus Boavida
Keyword(s):  
Quality Of Service ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Quality Of Services ◽  
Sample Collection ◽  
A Value ◽  
Timor Leste ◽  
Financial Transactions ◽  
Customer Satisfaction And Loyalty

The purpose of this research to explain the influence of the quality of service for customer satisfaction and loyalty .Of respondents used as many as 120 with the sample collection technique using a purposive the sampling method and criteria for 1 years to customers .Linear regression analysis of data using techniques and was presented with the application of double spss .Test the validity of an instrument of free and variable variable bound having a correlation coefficient with a value above 0.30 positive .The results of konformatori variable quality of services , satisfaction and loyalty of customers have known that all indicators of loading up 0.60 factor          Based on the results of the coefficients determinan 45.48 % capable of being explained this model and the rest 54.51 influenced by other factors .The results of the testing of hypotheses service quality influential significantly to satisfaction .The quality of service influential significantly to customer loyalty and satisfaction influential significantly to customer loyalty . Based on the discussion of the results of research and the need of advice given to improvements in the dimensions of quality of services especially physical evidence that is the facility as a means to do financial transaction as well as the dimensions of resources in the delivery of tangap clear information to meet the expectations so that customers remain loyal in using the product and is still conducting financial transactions.

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