A Process Model for Successful E-Government Adoption in the Least Developed Countries

2012 ◽  
pp. 341-369
Author(s):  
Ahmed Imran ◽  
Shirley Gregor
Keyword(s):  
Public Sector ◽  
Process Model ◽  
Developed Countries ◽  
Theoretical Development ◽  
Least Developed Countries ◽  
Developed Country ◽  
The Public ◽  
Key Stakeholders ◽  
Information And Communication ◽  
High Level

Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countries are failing to keep pace in the global e-government race, further increasing the digital divide. This chapter reports on an exploratory study in a least developed country, Bangladesh, involving a series of focus groups and interviews with key stakeholders. A lack of knowledge and entrenched attitudes and mindsets are seen as the key underlying contributors to the lack of progress. The analysis of the relationships among the major barriers to progress led to a process model, which suggests a pathway for e-government adoption in an LDC such as Bangladesh. The chapter introduces important directions for the formulation of long-term strategies for the successful adoption of ICT in the public sector of LDCs and provides a basis for further theoretical development.

A Process Model for Successful E-Government Adoption in the Least Developed Countries

2011 ◽  
pp. 321-350
Author(s):  
Ahmed Imran ◽  
Shirley Gregor
Keyword(s):  
Public Sector ◽  
Process Model ◽  
Developed Countries ◽  
Theoretical Development ◽  
Least Developed Countries ◽  
Developed Country ◽  
The Public ◽  
Key Stakeholders ◽  
Information And Communication ◽  
High Level

Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countries are failing to keep pace in the global e-government race, further increasing the digital divide. This chapter reports on an exploratory study in a least developed country, Bangladesh, involving a series of focus groups and interviews with key stakeholders. A lack of knowledge and entrenched attitudes and mindsets are seen as the key underlying contributors to the lack of progress. The analysis of the relationships among the major barriers to progress led to a process model, which suggests a pathway for e-government adoption in an LDC such as Bangladesh. The chapter introduces important directions for the formulation of long-term strategies for the successful adoption of ICT in the public sector of LDCs and provides a basis for further theoretical development.

A Process Model for Successful E-Government Adoption in the Least Developed Countries

2013 ◽  
pp. 213-241
Author(s):  
Ahmed Imran ◽  
Shirley Gregor
Keyword(s):  
Public Sector ◽  
Process Model ◽  
Developed Countries ◽  
Theoretical Development ◽  
Least Developed Countries ◽  
Developed Country ◽  
The Public ◽  
Key Stakeholders ◽  
Information And Communication ◽  
High Level

Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countries are failing to keep pace in the global e-government race, further increasing the digital divide. This chapter reports on an exploratory study in a least developed country, Bangladesh, involving a series of focus groups and interviews with key stakeholders. A lack of knowledge and entrenched attitudes and mindsets are seen as the key underlying contributors to the lack of progress. The analysis of the relationships among the major barriers to progress led to a process model, which suggests a pathway for e-government adoption in an LDC such as Bangladesh. The chapter introduces important directions for the formulation of long-term strategies for the successful adoption of ICT in the public sector of LDCs and provides a basis for further theoretical development.

scholarly journals Uncovering the Hidden Issues in E-Government Adoption in a Least Developed Country

2010 ◽  
Vol 18 (2) ◽  
pp. 30-56 ◽  
Author(s):  
Ahmed Imran ◽  
Shirley Gregor
Keyword(s):  
Public Sector ◽  
Process Model ◽  
Developed Countries ◽  
Theoretical Development ◽  
Least Developed Countries ◽  
Developed Country ◽  
Key Stakeholders ◽  
Information And Communication ◽  
High Level

Bangladesh, in common with many least developed countries, has been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in its public sector organizations. There has been no satisfactory progress in this area despite a number of high-level initiatives. As a result, the country is failing to keep pace in e-government advances compared with other developing countries. This paper reports a study that involved focus groups and interviews with key stakeholders in Bangladesh. A process model is developed to show the interrelationships amongst the major barriers in the adoption of ICT in Bangladesh public sector. A lack of knowledge and entrenched attitudes and mindsets are seen as the key underlying contributors to the lack of progress. The paper introduces important directions for the formulation of long-term strategies for the successful adoption of ICT in the Bangladesh public sector and provides a basis for further theoretical development.

scholarly journals Policy design: Perspectives of innovation from Digital Bangladesh

2021 ◽  
Author(s):  
Hasanuzzaman Zaman
Keyword(s):  
Public Sector ◽  
Design Thinking ◽  
Policy Design ◽  
Developed Countries ◽  
Digital Transformation ◽  
Policy Implications ◽  
Least Developed Countries ◽  
Developed Country ◽  
Public Sector Managers ◽  
Donor Agencies

Abstract Despite recording high-levels of corruption persistently, some governments in least developed countries have recently achieved impressive online transformation level, through electronic or e-Governance implementation. What explains the digital transformation of these governments? In particular, how did such governments with little or no knowledge on digital governance policies, embark upon the e-Governance path? The article analyzes how Bangladesh, a least developed country, is experimenting with design thinking policies for e-Governance implementation. It combines survey data from a design thinking led empathy training program with secondary literature and interviews with top-level bureaucrats and representatives from international donor agencies. The results support the thesis regarding the importance of design thinking policies and strategies in motivating public sector managers to engage in digital transformation efforts. We discuss the policy implications for practitioners and scholars working in the area of designing policies such as capacity building training programs, for public sector managers to implement citizen-centric innovations.

scholarly journals A New ICT Framework to Adopt ICT Projects: KRG Organisations as Case Study

2017 ◽  
Vol 2 (3) ◽  
pp. 18-24
Author(s):  
Shko M. Qader ◽  
Bryar A. Hassan ◽  
Miran Hama Rahim Saeed
Keyword(s):  
Developed Countries ◽  
High Tech ◽  
Regional Government ◽  
The Public ◽  
Communication Framework ◽  
Information And Communication ◽  
The Developed Countries ◽  
Definition Of ◽  
High Level

In a world dominated by technology people expect fast swift and efficient services, and for governments this means that citizens and companies expect public services to keep pace with this development and be fast and free of routines. Therefore, most of the developed countries became to adopt the e-Government concept where it enables this improvement and utilize information and communication technology (ICT) to serve the citizens.  Basically, the purpose of this research is to provide Kurdistan Regional Government (KRG) organisations and the public sector with a means to comprehend what is essential from a digital communication framework perspective to support delivery of an online public service and identify the components required to achieve this goal along with a high level definition of these components. This paper outcomes the establishment of a high-tech government communication infrastructure and applications via investigating the current and future ICT demands for KRG government organisations, conducting two surveys, and interviewing the stakeholders and clients. It also produces a set of recommendation and suggestions and approaches for designing an efficient framework that mediates information securely among KRG organisations and facilitate collaboration and integration among them.

A Smarter Fight Against Corruption

Contexts ◽  
2021 ◽  
Vol 20 (2) ◽  
pp. 63-65
Author(s):  
Marina Zaloznaya ◽  
Freda B. Lynn
Keyword(s):  
Public Sector ◽  
Socially Responsible ◽  
The Public ◽  
The World ◽  
High Level

According to a recent study, in forty-eight countries around the world, more than a quarter of citizens pays bribes in exchange for service. In this article, the authors suggest that a key to a more effective and socially responsible fight against corruption lies in sequencing. Here, they explain how initiatives targeting high-level corruption in government and business must take priority, preceding the reforms of the public sector.

scholarly journals Factors Influencing the Success of ERP System Implementation in the Public Sector in the Kingdom of Bahrain

2016 ◽  
Vol 8 (12) ◽  
pp. 21 ◽  
Author(s):  
Omar Mohamed Bukamal ◽  
Rami Mohammad Abu Wadi
Keyword(s):  
Public Sector ◽  
Critical Success Factors ◽  
Success Factors ◽  
System Implementation ◽  
Erp System ◽  
The Public ◽  
Critical Success ◽  
Management Commitment ◽  
Top Management Commitment ◽  
High Level

<p>This study aims empirically to analyze the critical factors that impact the success of ERP system implementation in the public sector in the Kingdom of Bahrain and to clarify the benefits gained from the implementation. The study used a detailed questionnaire as a measuring instrument across the sample group to measure two main variables, the first being critical success factors (CSFs), and the second whether ERP implementation was successful or not. The CSFs are top management commitment and support, ERP system matching organization, business process re-engineering, vendor support, and training users.</p>Those factors found to have a significant impact on ERP system implementation and the results illuminate the high level of success in implementing ERP systems. While simultaneously demonstrating that an organization with a functioning ERP system does not achieve the desired benefits by default, but rather the organization requires certain Critical Success Factors (CSFs) to be present and in effect for those benefits to be achieved.

scholarly journals Analysis of the Risk Management Process on the Development of the Public Sector Information Technology Master Plan

Information ◽  
2018 ◽  
Vol 9 (10) ◽  
pp. 248 ◽  
Author(s):  
Sérgio Andrade deFreitas ◽  
Edna Canedo ◽  
Rodrigo Santos Felisdório ◽  
Heloise Leão
Keyword(s):  
Risk Management ◽  
Public Sector ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Master Plan ◽  
Public And Private ◽  
The Public ◽  
Management Processes ◽  
Risk Management Process ◽  
Information And Communication

The Information and Communication Technology Master Plan—ICTMP—is an important tool for the achievement of the strategic business objectives of public and private organizations. In the public sector, these objectives are closely related to the provision of benefits to society. Information and Communication Technology (ICT) actions are present in all organizational processes and involves size-able budgets. The risks inherent in the planning of ICT actions need to be considered for ICT to add value to the business and to maximize the return on investment to the population. In this context, this work intends to examine the use of risk management processes in the development of ICTMPs in the Brazilian public sector.

scholarly journals New public management and the rise of public sector performance audit

2018 ◽  
Vol 32 (1) ◽  
pp. 280-306 ◽  
Author(s):  
Lee D. Parker ◽  
Kerry Jacobs ◽  
Jana Schmitz
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Content Type ◽  
The Public ◽  
Key Stakeholders ◽  
New Public ◽  
Performance Audit ◽  
Performance Auditing ◽  
Strong Control

Purpose In the context of global new public management reform trends and the associated phenomenon of performance auditing (PA), the purpose of this paper is to explore the rise of performance audit in Australia and examines its focus across audit jurisdictions and the role key stakeholders play in driving its practice. Design/methodology/approach The study adopts a multi-jurisdictional analysis of PA in Australia to explore its scale and focus, drawing on the theoretical tools of Goffman. Documentary analysis and interview methods are employed. Findings Performance audit growth has continued but not always consistently over time and across audit jurisdictions. Despite auditor discourse concerning backstage performance audit intentions being strongly focussed on evaluating programme outcomes, published front stage reports retain a strong control focus. While this appears to reflect Auditors-General (AGs) reluctance to critique government policy, nonetheless there are signs of direct and indirectly recursive relationships emerging between AGs and parliamentarians, the media and the public. Research limitations/implications PA merits renewed researcher attention as it is now an established process but with ongoing variability in focus and stakeholder influence. Social implications As an audit technology now well-embedded in the public sector accountability setting, it offers potential insights into matters of local, state and national importance for parliament and the public, but exhibits variable underlying drivers, agendas and styles of presentation that have the capacity to enhance or detract from the public interest. Originality/value Performance audit emerges as a complex practice deployed as a mask by auditors in managing their relationship with key stakeholders.

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