An International Comparative Study of the Roles, Rules, Norms, and Values That Predict Email use

This chapter extends communication and technology use theories about factors that predict e-mail use by explaining the reasons for cultural contingencies in the effects of managers’ personal values and the social structures (roles, rules and norms) that are most used in their work context. Results from a survey of 576 managers from Canada, the English-speaking Caribbean, Nigeria, and the United States indicate that e-mail use may support participative and lateral decision making, as it is positively associated with work contexts that show high reliance on staff specialists especially in the U.S., subordinates, and unwritten rules especially in Nigeria and Canada. The personal value of self-direction is positively related to e-mail use in Canada, while security is negatively related to e-mail use in the United States. The results have implications for further development of TAM and media characteristic theories as well as for training about media use in different cultural contexts.

A Process Model for Successful E-Government Adoption in the Least Developed Countries

Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and e-government in their public sector organizations. Despite a number of high-level initiatives at national and international levels, the progress is still unsatisfactory in this area. Consequently, the countries are failing to keep pace in the global e-government race, further increasing the digital divide. This chapter reports on an exploratory study in a least developed country, Bangladesh, involving a series of focus groups and interviews with key stakeholders. A lack of knowledge and entrenched attitudes and mindsets are seen as the key underlying contributors to the lack of progress. The analysis of the relationships among the major barriers to progress led to a process model, which suggests a pathway for e-government adoption in an LDC such as Bangladesh. The chapter introduces important directions for the formulation of long-term strategies for the successful adoption of ICT in the public sector of LDCs and provides a basis for further theoretical development.

ICT Diffusion and Foreign Direct Investment

This chapter investigates the impact of inward and outward FDI on ICT diffusion in the Asia-Pacific and Middle East regions for the period 1996-2008. The results indicate that while inward FDI has generally had a positive and significant impact on ICT diffusion in Asia-Pacific economies, its impact on the Middle Eastern countries has been detrimental. In contrast, the results of this study also show that outward FDI has had, in general, the inverse effect, it has been in general positive and significant for the Middle East countries but insignificant for Asia-Pacific economies.

IS-Supported Managerial Control for China’s Research Community

In the first decade of the 21st century, China’s Research Community (CRC) is struggling to achieve better performance by increasing growth in knowledge quantity (e.g., publications), but has failed to generate sound growth in knowledge quality (e.g., citations). An innovative E-government project, Internet-based Science Information System (ISIS), was applied nationwide in 2003 with a variety of embedded incentives. The system has been well received and supports the National Natural Science Foundation of China (NSFC) to implement managerial control to cope with pressing demands relating to China’s research productivity. This paper explores the impact of Information Systems (IS) from the perspective of agency theory based on CRC empirical results. Since the nationwide application of ISIS in 2003, CRC outcomes have markedly improved. The discussion and directions for future research examine implications of IS for E-government implementation and business environment building in developing countries.

Untangling the Web of Relationships between Wealth, Culture, and Global Software Piracy Rates

This article examines the relationship between Hofstede’s national culture indices (IDV, PSI, MAS, and UAI), economic wealth (GNI), and national software piracy rates (SPR). Although a number of studies have already examined this relationship, the contribution of this article is two-fold. First, we develop a path model that highlights not only the key factors that promote software piracy, but also the inter-relationships between these factors. Second, most studies have used the dataset from the pre-2003 methodology which only accounted for business software and did not take into account local market conditions. Using the latest dataset and a large sample of countries (n=61) we find there is an important triadic relationship between PDI, IDV, and GNI that explains over 80% of the variance in software piracy rates. Implications for combating software piracy are discussed.

A Comparative Study of the Effects of Low and High Uncertainty Avoidance on Continuance Behavior

This study examines the effects of uncertainty avoidance (UA) at the individual level on continuance behavior in the domain of mobile data services (MDS). It proposes a research model for post-expectation factors and continuance behavior that considers the moderating effect of UA, and verifies the model with online survey data gathered in Korea and Hong Kong. Post-expectation factors are classified as either intrinsic or extrinsic motivational factors, while respondents are classified according to their propensities into low-UA and high-UA groups. The results indicate that UA has substantial effects not only on the mean values of the post-expectation factors studied but also on the strength of those factors’ impact on satisfaction and continuance intention. The effects of intrinsic motivational factors on satisfaction and continuance intention are stronger for the high-UA group than for the low-UA group. In contrast, the effects of extrinsic motivational factors are generally stronger for the low-UA group.

Outsourcing of Community Source

Community source (a community-based open source) has emerged as an innovative approach to developing enterprise application software. Different from the conventional model of in-house development, community source creates a virtual community that pools human, financial, and technological resources from member organizations to develop custom software. Products of community source are available as open source software to all members. To better understand community source, the authors studied the Kuali project through interviewing its participants. The interview analysis revealed that community source faced a number of challenges in project management, particularly in the areas of staffing management and project sustainability. A viable solution to these issues, as supported by the findings in the interview and the literature review on the drivers and expected benefits of outsourcing, is outsourcing software development in community source projects. The authors accordingly proposed a research framework and seven propositions that warrant future investigation into the relationship between community source and software outsourcing.

Critical Factors of ERP Adoption for Small- and Medium- Sized Enterprises

Small and Medium-sized Enterprises (SMEs) play a vital and pervasive role in the current development of Taiwan’s economy. Recently, the application of Enterprise Resource Planning (ERP) systems have enabled large enterprises to have direct contact with their clients via e-commerce technology, which has led to even fiercer competition among the SMEs. This study develops and tests a theoretical model including critical factors which influence ERP adoption in Taiwan’s SMEs. Specifically, four dimensions, including CEO characteristics, innovative technology characteristics, organizational characteristics, and environmental characteristics, are empirically examined. The results of a mail survey indicate that the CEO’s attitude towards information technology (IT) adoption, the CEO’s IT knowledge, the employees’ IT skills, business size, competitive pressure, cost, complexity, and compatibility are all important determinants in ERP adoption for SMEs. The authors’ results are compared with research on IT adoption in SMEs based in Singapore and the United States, while implications of the results are also discussed.

The Impact of National Culture on Information Systems Planning Autonomy

Hofstede’s national culture model has been applied in prior research to better understand the management of multinational firms. That research suggests that national culture may influence the information systems planning autonomy of the subsidiaries of multinational firms, but such an impact has not yet been tested empirically. A postal survey of 131 chief information officers and 103 senior non-IS managers of U.S. subsidiaries of such firms collected data to test hypotheses based on the model. Structural equation modeling using PLS-Graph 3.0 revealed that Individualism-Collectivism, Masculinity-Femininity, and Uncertainty Avoidance predicted autonomy for particular IS planning phases (as rated by the CIOs). On the basis of the supported hypotheses, the study provides evidence of the relevance of the national culture model to IS planning effectiveness and IS contribution. The study also suggests to subsidiary managers that an understanding of the national culture of their parent firm can help them gain an insight into the parent’s management perspective.

E-Business Assimilation in China’s International Trade Firms

Despite the importance of international trade firms in China’s economic development, there is only limited empirical evidence about how these firms assimilate Internet-based e-business in global supply chain operations. Using the Technology-Organization-Environment framework, this study investigates technological, organizational, and environmental factors which determine e-business assimilation in these firms. Based on survey data collected from 307 international trade firms in the Beijing area, we found that environmental uncertainty was negatively associated with e-business assimilation, while a firm’s internal IT capability, relative advantage of e-business, learning orientation, and inter-organizational dependence were positive determinants of e-business assimilation. The effect of a firm’s ownership type was also significant. Environmental uncertainty was the most important inhibitor, and IT capability and inter-organizational dependence were the most salient enablers of e-business assimilation.