E-Government and Public Service Delivery

This chapter aims to better understand what citizens think regarding the currently available e-government public services in Egypt. This is done through an analysis of a public opinion survey of Egyptian citizens, examining citizens' use and associated issues with usage of e-government portals. This chapter is different from existing research in that most of the studies that examine e-government and citizens focus on developed countries. This study focuses on a developing country, Egypt, as an emerging democracy, which has very unique and important challenges in the delivery of public services to its citizens. The results revealed that only gender, daily use of the internet, and the desire to convert all of the services to electronic ones were important factors that affected the use of the Egyptian e-government portal. On the other hand, age, education, trust in information confidentiality on the internet, and believing in e-government did not play any role in using e-government.

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E-Government Issues in Developing Countries

Handbook of Research on E-Government in Emerging Economies ◽

10.4018/978-1-4666-0324-0.ch021 ◽

2012 ◽

pp. 423-439

Author(s):

Gohar Feroz Khan ◽

Junghoon Moon

Keyword(s):

Developing Countries ◽

Mobile Phone ◽

Digital Divide ◽

Public Services ◽

Social Economic ◽

Developed Countries ◽

Electronic Government ◽

The Internet ◽

Government Agencies ◽

Government Services

Electronic government, or e-Government, is the practice of providing public services to citizens, businesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefits enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, political instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.

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The Internet, Health Information, and Managing Health

Selected Readings on the Human Side of Information Technology ◽

10.4018/978-1-60566-088-2.ch017 ◽

2009 ◽

pp. 297-316

Author(s):

Christopher G. Reddick

Keyword(s):

Public Opinion ◽

Health Information ◽

Internet Access ◽

The Elderly ◽

The Internet ◽

Online Health Information ◽

Kaiser Family Foundation ◽

Internet Health Information ◽

Positive Feelings ◽

Use Of The Internet

This article examines the use of the Internet for gathering health information by boomers and seniors. This study attempts to determine whether online health seekers (individuals that have Internet access and have searched for health information online) have changed their behaviors from the information they found online. Essentially, has online health information helped them to manage their health more effectively? This research analyzes the Kaiser Family Foundation e-Health and the Elderly public opinion dataset of access by boomers and seniors to online health information. The major results indicate that boomers marginally use online health information more than seniors for the management of their health. The most significant results indicated that boomers and seniors who are more aware and have positive feelings toward online health information would use it more to manage their health.

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The Internet, Health Information, and Managing Health

Medical Informatics ◽

10.4018/978-1-60566-050-9.ch114 ◽

2011 ◽

pp. 1495-1513

Author(s):

Christopher G. Reddick

Keyword(s):

Public Opinion ◽

Health Information ◽

Internet Access ◽

The Elderly ◽

The Internet ◽

Online Health Information ◽

Kaiser Family Foundation ◽

Internet Health Information ◽

Positive Feelings ◽

Use Of The Internet

This article examines the use of the Internet for gathering health information by boomers and seniors. This study attempts to determine whether online health seekers (individuals that have Internet access and have searched for health information online) have changed their behaviors from the information they found online. Essentially, has online health information helped them to manage their health more effectively? This research analyzes the Kaiser Family Foundation e-Health and the Elderly public opinion dataset of access by boomers and seniors to online health information. The major results indicate that boomers marginally use online health information more than seniors for the management of their health. The most significant results indicated that boomers and seniors who are more aware and have positive feelings toward online health information would use it more to manage their health.

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Citizens, the Internet, and Terrorism Information

Homeland Security Preparedness and Information Systems - Advances in Digital Crime, Forensics, and Cyber Terrorism ◽

10.4018/978-1-60566-834-5.ch007 ◽

2010 ◽

pp. 152-165

Author(s):

Christopher G. Reddick

Keyword(s):

Public Opinion ◽

Homeland Security ◽

Terrorist Attack ◽

Internet Access ◽

The Internet ◽

Successful Development ◽

Security Information ◽

Government Websites ◽

Use Of The Internet ◽

Made In

This chapter examines the role that citizens play when using the internet for gathering information. It is vital to understand the use of the Internet by citizens to address the issue of access to homeland security information. This chapter also provides information on how terrorism information is presented online and citizens’ use of this information is discussed. Jones, Hackney, and Irani (2007) believe that the key to the successful development of e-government is its citizens. There needs to be efforts to engage citizens in the adoption of e-government. These authors believe that this engagement will truly create a transformation of e-government that was envisioned by earlier writers in the field. This chapter discusses this level of engagement and shows that citizens are the least likely to use Internet for homeland security information if a terrorist attack occurs. Existing research on the adoption of e-government tends to focus on the supply of e-government in terms of the breadth and sophistication of government Websites. However, Streib and Navarro (2006) have examined the role the internet plays in public organizations using public opinion data, examining the demand for e-government. There is a need for more research on the demand for e-government and that is the focus of this chapter. The argument made in this chapter is that you need to understand citizens, and why they go online, to more effectively cater homeland security information to their needs. This chapter first discusses the important issue of the digital divide, the disparity between those that have Internet access and those that do not. This is followed by a discussion of citizen trust and satisfaction with e-government Websites. Followed this, there is a discussion of the citizen-initiated contacts literature as a framework that helps us understand why citizens contact government for information and services.

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Control Activities of the Russian State over Information Relations on the Internet

Journal of Russian Law ◽

10.12737/20153 ◽

2016 ◽

Vol 4 (7) ◽

pp. 0-0

Author(s):

Константин Струков ◽

Konstantin Strukov

Keyword(s):

Public Opinion ◽

Legal Education ◽

The Internet ◽

State Control ◽

Russian State ◽

State Participation ◽

The Subject ◽

Use Of The Internet ◽

Restrictive Measures

The article considers some problems of carrying out control activities by the Russian State over information relations on the Internet. The author notes that the subject mater of the bitter dispute between supporters and detractors of the necessity of enhancement of state participation in information relations, arising on the Internet, is the issues, related to admissible limits of state control. Any strengthening of state control over information relations, arising on the Internet, as well as the necessary introduction of any other restrictive measures is only admissible after the thorough analysis of the proposed novations, monitoring and arranging of public opinion. In his research the author touches upon such problematic aspects as the absence of a unified concept of state control in Russia; difficulties in detecting lawbreakers and bringing them to responsibility for law infringements, committed on the Internet, as well as revealing such infringements; the use of the Internet for the purposes of prevention of infringements and legal education of people.

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International Index of Digital Economy and Society (I-DESI): Trends in the Development of Digital Technologies

Statistics and Economics ◽

10.21686/2500-3925-2020-2-40-54 ◽

2020 ◽

Vol 17 (2) ◽

pp. 40-54

Author(s):

L. P. Bakumenko ◽

E. A. Minina

Keyword(s):

Public Services ◽

New Technologies ◽

Digital Economy ◽

The Internet ◽

Digital Development ◽

Main Factors ◽

Components Method ◽

Use Of The Internet ◽

Main Components ◽

The Eu

Purpose of research. The aim of the study is to conduct statistical research and assess the level of digitalization of the economy of the European Union and some non-EU countries. The focus is on assessing the level, dynamics and directions of information and communication technologies development in the European economy on the example of the international index of digital economy and society (I-DESI). The strongest and weakest countries were identified, and the impact of components (sub-indexes) of the I-DESI index on GDP was studied.Materials and methods. For this study, the digital economy and society index (DESI – Digital Economy and Society Index), which is a composite measure that studies the digital indicators of Europe, developed by DG CONNECT (the European Commission) to provide an evidence-based contribution to the assessment of digital development in the EU as a whole, is considered as an assessment of the level of digitalization. Based on this index, the international digital economy and society index (I-DESI) was developed in 2018, which reflects and expands the EU-28 digital economy and society index. Based on the sub-indexes of this index, a multidimensional classification of European countries was carried out. The main components method identifies the main factors that were used to identify their impact on the level of GDP in various clusters. The Statistica package is used for information processing and analysis.Results. This study examined the values of sub-indexes of the I-DESI index in five dimensions: communication, digital skills, citizens' use of the Internet, integration of business technologies, and digital public services. According to the hierarchical classification based on these sub-indexes, 2 groups of countries were identified. Using the k-means method, the features of each cluster are identified. Comparisons of cluster analysis results by sub-indexes were made based on data from 2016 and 2013. Using the main components method, five main factors were identified out of twenty indicators characterizing the I-DESI index and their influence on the level of GDP in various clusters was revealed. The analysis of twenty indicators of the I-DESI 2018 index, applied in the method of main components, by the directions of the index itself, the economy in the context of GDP and the social sphere (life of society) through the HDI (human development index) in various clusters was also carried out.Conclusion. According to the research, two groups of countries were identified by the level of digitalization. The first group in 2016 included twenty two countries with high indicators of digital development of the economy and society. All the countries of the first cluster are developed countries that have a significant share of services in their economy, as well as investments in high-tech products. The second cluster is represented by twenty three countries. This cluster is mainly represented by developing countries, which still have a large share of production in GDP. The level of GDP in the first cluster countries with a high I-DESI index was mainly influenced by factors that characterize fixed broadband and digital public services. Two groups of factors also influenced the GDP level of the second cluster countries. One group of factors combined variables that characterize new technologies in business, the other group – the use of the Internet by the population. The study of the development of the digital economy has allowed us to conclude that in general, the trend of rapid spread of modern technologies is developing around the world. This suggests that society in the context of the state and the individual needs to be mobile and ready to adopt new technologies in advance.

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A STATISTICAL STUDY OF THE USE OF THE INTERNET BY THE POPULATION IN THE RUSSIAN FEDERATION

Vestnik Universiteta ◽

10.26425/1816-4277-2019-1-108-112 ◽

2019 ◽

pp. 108-112 ◽

Cited By ~ 1

Author(s):

E. Dolgikh ◽

L. Parshintseva

Keyword(s):

Russian Federation ◽

Information Technologies ◽

Public Services ◽

Statistical Study ◽

Telecommunication Networks ◽

The Internet ◽

Public Authorities ◽

Goods And Services ◽

The Russian Federation ◽

Use Of The Internet

The main results of surveys of the population of the Russian Federation on the use of information technologies and information and telecommunication networks for the period from 2014 to 2016 have been described. An analysis of the population’s use of the Internet, including in terms of gender, age, place of residence has been made. Particular attention has been paid to the study of the use of the Internet for the purchase, ordering of goods and services. The article characterizes the most popular goods and services ordered by the population via the Internet. The use of the Internet for the purpose of interaction with public authorities and local self-government has been considered. This paper pays attention to using by our population of the Single portal of public services of the Russian Federation.

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The Internet, Health Information, and Managing Health

Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications ◽

10.4018/978-1-60566-030-1.ch028 ◽

2010 ◽

pp. 458-476

Author(s):

Christopher G. Reddick

Keyword(s):

Public Opinion ◽

Health Information ◽

Internet Access ◽

The Elderly ◽

The Internet ◽

Online Health Information ◽

Kaiser Family Foundation ◽

Internet Health Information ◽

Positive Feelings ◽

Use Of The Internet

This article examines the use of the Internet for gathering health information by boomers and seniors. This study attempts to determine whether online health seekers (individuals that have Internet access and have searched for health information online) have changed their behaviors from the information they found online. Essentially, has online health information helped them to manage their health more effectively? This research analyzes the Kaiser Family Foundation e-Health and the Elderly public opinion dataset of access by boomers and seniors to online health information. The major results indicate that boomers marginally use online health information more than seniors for the management of their health. The most significant results indicated that boomers and seniors who are more aware and have positive feelings toward online health information would use it more to manage their health.

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The Internet and Managing Boomers and Seniors' Health

Healthcare Information Systems and Informatics ◽

10.4018/978-1-59904-690-7.ch004 ◽

2011 ◽

pp. 68-91

Author(s):

Christopher G. Reddick

Keyword(s):

Public Opinion ◽

Health Information ◽

Internet Access ◽

The Elderly ◽

The Internet ◽

Online Health Information ◽

Kaiser Family Foundation ◽

Positive Feelings ◽

Use Of The Internet

This chapter examines the use of the Internet for gathering health information by boomers and seniors. This study attempts to determine whether online health seekers (individuals that have Internet access and have searched for health information online) have changed their behavior from the information they found online. Essentially, has online health information helped them manage their health more effectively? This research analyzes the Kaiser Family Foundation e-Health and the Elderly public opinion dataset of access by boomers and seniors to online health information. The major results indicate that boomers marginally use online health information more than seniors for the management of their health. The most significant results indicated that boomers and seniors who are more aware and have positive feelings towards online health information would use it more to manage their health.

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