Student Outcomes and Retention in Online Academic and Training Programs
The purpose of this chapter is to examine online education in order to understand how to improve student outcomes and retention. On the surface, although it might appear that the term “online education” only applies to academic institutions, in this chapter, the use of this term also applies to online training programs in business and other organizational settings. Additionally, this chapter offers six specific recommendations that faculty, students, administrators, management, and support staff can undertake to assure that students and faculty will have the resources to successfully complete an online academic or training program. These recommendations are to improve students' abilities to direct their own learning, to facilitate practices that keep students on track, to increase students' abilities to identify with their groups; to enable student groups to achieve goals, to create opportunities for faculty to share best practices, and to implement a management system that tracks the effectiveness of the other recommendations and monitors retention rates.