Facilitating Hospitality and Tourism Management in Global Business

Hospitality And Tourism ◽

This chapter explains the overview of hospitality management; the overview of tourism management; product quality, service quality, price, customer satisfaction, and consumer trust in hospitality and tourism management; the significance of hospitality management in global business; the significance of tourism management in global business; and the managerial implications of hospitality and tourism management. Tourism and hospitality industry is one of the most important industries in the modern business world. It is essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain customer satisfaction in the hospitality and tourism industry. Effective hospitality and tourism management positively affects customer satisfaction, firm growth, and productivity in global business. The chapter argues that facilitating hospitality and tourism management in global business has the potential to enhance organizational performance and reach strategic goals in the digital age.

Facilitating Hospitality and Tourism Management in Global Business

Foreign Direct Investments ◽

10.4018/978-1-7998-2448-0.ch058 ◽

2020 ◽

pp. 1314-1337

Author(s):

Kijpokin Kasemsap

Keyword(s):

Customer Satisfaction ◽

Firm Growth ◽

Hospitality Management ◽

Global Business ◽

Tourism Management ◽

Hospitality And Tourism ◽

Hospitality and Tourism Management

International Journal of Tourism and Hospitality Management in the Digital Age ◽

10.4018/ijthmda.2018070103 ◽

2018 ◽

Vol 2 (2) ◽

pp. 37-52 ◽

Cited By ~ 1

Author(s):

Kijpokin Kasemsap

Keyword(s):

Literature Review ◽

Customer Service ◽

Digital Age ◽

Tourism Industry ◽

Hospitality Management ◽

Tourism Management ◽

Different Types ◽

Hospitality And Tourism ◽

Hospitality And Tourism Industry

The purpose of this article is to summarize the insights from the literature review focusing on the advanced issues and implications of hospitality and tourism management. The literature review includes the overview of hospitality management; the overview of tourism management; the importance of hospitality management in the digital age; the importance of tourism management in the digital age; and the managerial applications of hospitality and tourism management. The findings suggest that tourism occurs as a result of the different types of business that provide a range of products and services to tourists. It is essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain customer satisfaction in the hospitality and tourism industry.

Bibliometric Analysis of Post Covid-19 Management Strategies and Policies in Hospitality and Tourism

Frontiers in Psychology ◽

10.3389/fpsyg.2021.769760 ◽

2021 ◽

Vol 12 ◽

Author(s):

Kanwal Iqbal Khan ◽

Adeel Nasir ◽

Saima Saleem

Keyword(s):

Management Strategies ◽

Tourism Industry ◽

Future Challenges ◽

Significant Research ◽

Research Findings ◽

Hospitality And Tourism ◽

Tourism And Hospitality ◽

Strategic Perspective

The strategic perspective of management policies gained utmost importance during the post-Covid era. The researchers are trying to introduce strategies that can help organizations cope with post-crisis destruction. Yet, the research on the topic is fragmented, mainly related to the hospitality and tourism industry. This manuscript aims to present scholarly research findings dealing with the post-Covid-19 management strategies in the hospitality and tourism industry from January 1, 2020, to July 28, 2021. These strategies can play an essential role in the survival and growth of the sectors. The study identified and acknowledged the core contributing authors, journals, countries, affiliation, corresponding authors through bibliometric, citation, and keyword analysis. It also conducted the co-occurrence analysis and reported three significant research streams and bibliometric coupling to identify four research themes for management strategies of the tourism and hospitality industry in the post-Covid era. With the help of an influential and conceptual framework, the study highlights the future challenges managers could face and suggests the possible area for reviewing and revising the existing policies by proposing future directions. Consequently, this study contributes to the current literature on post-Covid-19 management strategies and policies by developing the critical analysis of the extant literature and highlighting the understudy areas that future studies must explore to expand the scope of the research.

Hospitality management education and quality tourism

Tourism and hospitality management ◽

10.20867/thm.4.2.8 ◽

1998 ◽

Vol 4 (2) ◽

pp. 331-339

Author(s):

Renata Fox

Keyword(s):

Professional Education ◽

Management Education ◽

Hospitality Management ◽

Hotel Management ◽

Education Development ◽

Joint Project ◽

Tourism Management ◽

South Eastern Europe ◽

New global developments point towards a more demanding tourist and a preference for tailor-made travel arrangements. The competition is fierce and quality improvement a general trend. The most countries in south-eastern Europe have started tourism quality enhancement projects. The key element of these processes will be an internationally compatible system of professional education. In order to develop educational norms which will meet the needs of European tourism and hospitality industry, Faculty of Hotel Management Opatija has within the frame of the joint project with Manchester Metropolitan University Hotel & Tourism Management Education Development taken the first steps towards international accreditation of its curricula.

The hospitality and tourism industry in Canada: innovative solutions for the future

Worldwide Hospitality and Tourism Themes ◽

10.1108/whatt-06-2017-0026 ◽

2017 ◽

Vol 9 (4) ◽

pp. 471-485 ◽

Cited By ~ 1

Author(s):

Chandana (Chandi) Jayawardena

Keyword(s):

Tourism Industry ◽

Theme Issue ◽

Content Type ◽

Introductory Article ◽

Innovative Solutions ◽

Innovative Thinking ◽

Hospitality And Tourism ◽

Purpose This paper aims to provide practical solutions to the strategic question: “The hospitality and tourism industry in Canada: what are the main challenges and solutions?”. It aims to capture the essence of scholarly contributions made by 25 Canadian experts and provide a conclusion to the Worldwide Hospitality Themes (WHATT) theme issue (v.9, n.4) dedicated to Canada. Design/methodology/approach The paper draws from key concepts, suggestions and solutions written by 25 Canadian authors in the previous papers of this theme issue. It is worth noting that these authors together have more than 700 years of experience in managing, operating and teaching all aspects of the tourism and hospitality industry. The paper presents nine summaries in the following order: the state of the industry (introductory article); finding innovative solutions for HR challenges (four articles); and new trends and innovation (four articles) Findings In conclusion, 20 recommendations relating to human capital enhancement, as well as general suggestions, are made to embrace useful trends and innovative thinking for future progress in Canada’s hospitality and tourism industry. Practical implications As this paper is a combination of many perspectives from nine co-authored articles, there is no single focus to draw common conclusions. For further information and analysis, it is recommended that the relevant articles from this theme issue be reviewed. Originality/value Readers interested in the Canadian hospitality and tourism industry will find this paper to be of interest.

The Origins of Hospitality and Tourism

10.23912/978-1-906884-08-6-990 ◽

2010 ◽

Cited By ~ 14

Author(s):

Kevin D O'Gorman

Keyword(s):

Tourism Industry ◽

Classical Antiquity ◽

Tourism Management ◽

The Social ◽

Tourism Studies ◽

Postgraduate Studies ◽

Hospitality And Tourism ◽

Sound Foundation

The Origins of Hospitality and Tourism is an exciting new text about the true origins of the hospitality and tourism industry, identifying how an understanding of the past can inform modern approaches to hospitality and tourism management. It includes: A detailed and factual account of the origins of the underlying principles and practices of hospitality and tourism; Provides a unique insight into the evolution of hospitality and the roles of 'guest' and 'host' as we recognise them today; Focusses on the social, economic and geographical influences from Classical Antiquity to the Renaissance; Serves as an introductory text for Hospitality and Tourism Studies, as well as providing a sound foundation for postgraduate studies. Divided into 10 chapters, ideal for semester teaching, The Origins of Hospitality and Tourism provides a structured approach and supporting information for those wanting to develop their knowledge and understanding of the phenomenon of hospitality. It covers the study of, and the development of understanding of, the origins of hospitality traditions within the domestic, civic and commercial contexts of hospitality, and develops this into the presentation of a new Dynamic Model of Hospitality.

Expo 2020: What must Dubai’s hospitality and tourism industry do to be ready pre- and post-event?

Worldwide Hospitality and Tourism Themes ◽

10.1108/whatt-03-2014-0017 ◽

2014 ◽

Vol 6 (4) ◽

pp. 381-386 ◽

Cited By ~ 8

Author(s):

Stuart Jauncey ◽

Sanjay Nadkarni

Keyword(s):

Success Factors ◽

Tourism Industry ◽

Theme Issue ◽

Content Type ◽

Key Success Factors ◽

Hospitality And Tourism ◽

Tourism And Hospitality ◽

Mega Event

Purpose – The purpose of this paper is to highlight and summarize the main findings of the theme issue: “Expo 2020: How is Dubai’s hospitality and tourism industry preparing?” by drawing on the discussion and recommendations across the collection of articles to identify the key success factors associated with hosting Expo 2020 in Dubai. Design/methodology/approach – The paper profiles the key methodological elements in developing the research agenda for the theme issue “Expo 2020: How is Dubai’s hospitality and tourism industry preparing?” Findings – The paper provides a concise summary of recommendations for the various stakeholder groups involved in hosting Dubai’s Expo 2020 mega event. Originality/value – Dubai’s successful bid to host Expo 2020 was announced in early 2014. Written by industry practitioners, analysts and educators with local knowledge and experience of Dubai’s tourism and hospitality industry, the theme issue provides an authoritative review of the main opportunities and challenges facing the industry in Dubai as it prepares to host Expo 2020.

An Important Relationship between Tourism and Hospitality: A Questionnaire Based Survey on Local People, Kolkata, India

International Journal of Emerging Research in Management and Technology ◽

10.23956/ijermt.v6i9.108 ◽

2018 ◽

Vol 6 (9) ◽

pp. 189

Author(s):

Shriya Das Mahapatra ◽

R. K. Patra

Keyword(s):

Hospitality Management ◽

Local People ◽

Recent Past ◽

Urban City ◽

Important Relationship ◽

Close Relationship ◽

Employment Generation ◽

Tourism And Hospitality ◽

Industry Relationship

It has already been known that recent past tourism depends consistently on hospitality. The present study was aiming to identify the tourism and hospitality industry relationship on the basis of annual income, duration and stay types, tenure of tour, an analysis based survey among local people of Kolkata, India. The survey was done through a questionnaire, which was assessed through random sampling of 200 residents of urban city. The results indicated that lower the income groups but highest duration of stay but tenure of tour may be more than twice per year. In conclusion, people of Kolkata fond of tour because of suitable hospitality management in the tourist spots. Therefore, tourism and hospitality has a close relationship to enhance growth for revenue generation, employment generation, etc.