Hospitality management education and quality tourism

1998 ◽  
Vol 4 (2) ◽  
pp. 331-339
Author(s):  
Renata Fox
Keyword(s):  
Professional Education ◽  
Management Education ◽  
Hospitality Management ◽  
Hotel Management ◽  
Education Development ◽  
Joint Project ◽  
Tourism Management ◽  
South Eastern Europe ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

New global developments point towards a more demanding tourist and a preference for tailor-made travel arrangements. The competition is fierce and quality improvement a general trend. The most countries in south-eastern Europe have started tourism quality enhancement projects. The key element of these processes will be an internationally compatible system of professional education. In order to develop educational norms which will meet the needs of European tourism and hospitality industry, Faculty of Hotel Management Opatija has within the frame of the joint project with Manchester Metropolitan University Hotel & Tourism Management Education Development taken the first steps towards international accreditation of its curricula.

Facilitating Hospitality and Tourism Management in Global Business

2016 ◽  
pp. 283-305 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Customer Satisfaction ◽  
Firm Growth ◽  
Hospitality Management ◽  
Global Business ◽  
Tourism Management ◽  
Hospitality And Tourism Management ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality

This chapter explains the overview of hospitality management; the overview of tourism management; product quality, service quality, price, customer satisfaction, and consumer trust in hospitality and tourism management; the significance of hospitality management in global business; the significance of tourism management in global business; and the managerial implications of hospitality and tourism management. Tourism and hospitality industry is one of the most important industries in the modern business world. It is essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain customer satisfaction in the hospitality and tourism industry. Effective hospitality and tourism management positively affects customer satisfaction, firm growth, and productivity in global business. The chapter argues that facilitating hospitality and tourism management in global business has the potential to enhance organizational performance and reach strategic goals in the digital age.

Facilitating Hospitality and Tourism Management in Global Business

2020 ◽  
pp. 1314-1337
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Customer Satisfaction ◽  
Firm Growth ◽  
Hospitality Management ◽  
Global Business ◽  
Tourism Management ◽  
Hospitality And Tourism Management ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality

This chapter explains the overview of hospitality management; the overview of tourism management; product quality, service quality, price, customer satisfaction, and consumer trust in hospitality and tourism management; the significance of hospitality management in global business; the significance of tourism management in global business; and the managerial implications of hospitality and tourism management. Tourism and hospitality industry is one of the most important industries in the modern business world. It is essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain customer satisfaction in the hospitality and tourism industry. Effective hospitality and tourism management positively affects customer satisfaction, firm growth, and productivity in global business. The chapter argues that facilitating hospitality and tourism management in global business has the potential to enhance organizational performance and reach strategic goals in the digital age.

scholarly journals A freegan pop-up café: Embedding critical hospitalities into the curriculum

2020 ◽  
Vol 10 (1) ◽  
pp. 87-106 ◽  
Author(s):  
Pau Obrador
Keyword(s):  
Critical Reflection ◽  
Management Education ◽  
Hospitality Management ◽  
Ethical Values ◽  
Pedagogical Innovation ◽  
Tourism Management ◽  
Tourism Education ◽  
Tourism And Hospitality ◽  
Management Students ◽  
Vocational Courses

Abstract This article suggests the importance of opening tourism and hospitality management education to critical perspectives and practices. Critical developments on hospitality have had a limited impact on higher education curricula, which retain a strong vocational orientation. This article presents a student-led pedagogical innovation that enacts hospitality as a critical tool. The activity involved the organization of a pop-up café using freegan principles. Surplus food was transformed into nutritious meals that were distributed on campus on a pay-as-you-feel basis. The innovation drew on Tribe's philosophical practitioner, which vindicates the practical value of adding critical reflection to vocational courses. This article reflects on the pedagogical value of embedding critical hospitalities into vocational curricula. The experience raised relevant questions on the interplay of hospitality and criticality, the ethical values of tourism education and the educational needs of tourism management students more generally.

An Important Relationship between Tourism and Hospitality: A Questionnaire Based Survey on Local People, Kolkata, India

2018 ◽  
Vol 6 (9) ◽  
pp. 189
Author(s):  
Shriya Das Mahapatra ◽  
R. K. Patra
Keyword(s):  
Hospitality Management ◽  
Local People ◽  
Recent Past ◽  
Urban City ◽  
Important Relationship ◽  
Close Relationship ◽  
Employment Generation ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Industry Relationship

It has already been known that recent past tourism depends consistently on hospitality. The present study was aiming to identify the tourism and hospitality industry relationship on the basis of annual income, duration and stay types, tenure of tour, an analysis based survey among local people of Kolkata, India. The survey was done through a questionnaire, which was assessed through random sampling of 200 residents of urban city. The results indicated that lower the income groups but highest duration of stay but tenure of tour may be more than twice per year. In conclusion, people of Kolkata fond of tour because of suitable hospitality management in the tourist spots. Therefore, tourism and hospitality has a close relationship to enhance growth for revenue generation, employment generation, etc.

Culture-Based Gamification for Global Education

2022 ◽  
pp. 1131-1148
Author(s):  
Nuno F. Ribeiro
Keyword(s):  
Global Education ◽  
Hospitality Management ◽  
Future Research ◽  
Successful Implementation ◽  
Global Marketplace ◽  
Problem Solving Skills ◽  
Tourism Management ◽  
Upper Level ◽  
Tourism And Hospitality ◽  
Management Curriculum

This chapter discusses gamification as a viable strategy to deliver tourism and hospitality management curricula effectively at a non-public Western university in Vietnam. This chapter discusses how Western tourism and hospitality curricula, which aim at developing problem-solving skills, independent thinking, and individual initiative in a global marketplace, are at odds with the education system in Vietnam, and proposes specific strategies that can be employed by global educators to bridge this gap. A case-study with upper-level tourism management Vietnamese undergraduates is presented as demonstrative of the benefits of gamification of tourism and hospitality management curriculum delivery. Knowledge of Vietnamese behavioral mores, culture, and language are highlighted as conditions for the successful implementation of gamification efforts in this educational setting. Implications for educational praxis, suggestions and recommendations for best uses, common pitfalls, and directions for future research in light of extant literature are discussed.

scholarly journals GRADUATES’ PERCEPTION OF TOURISM AND HOSPITALITY DEGREE PROGRAM RELEVANCE TO CAREER ATTAINMENT: A CASE OF GRADUATES FROM THREE STATE UNIVERSITIES IN ZIMBABWE

2021 ◽  
Vol 1 (2) ◽  
pp. 190-207
Author(s):  
Musawenkosi Tapfuma ◽  
Oliver Chikuta ◽  
Felicity N Ncube ◽  
Rudorwashe Baipai ◽  
Precious Mazhande ◽  
...  
Keyword(s):  
Tertiary Education ◽  
Selection Process ◽  
Hospitality Management ◽  
State Universities ◽  
Research Approach ◽  
Factors Affecting ◽  
Tertiary Institutions ◽  
Career Attainment ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The process of making career choices is complex since there are diverse factors affecting students’selection of programs when they enrol in higher and tertiary institutions. Just like in any other discipline,tourism and hospitality management graduates are affected by various factors when deciding theircareers post-graduation. Preliminary studies have shown that a significant percentage of tourism andhospitality graduates divert from tourism to some other, sometimes totally unrelated, industries foremployment. This study seeks to discover tourism and hospitality degree graduates’ perceptions andcareer attainment in Zimbabwe. The following critical questions were asked in order to achieve theobjective of the study; Why do they enrol for the tourism/hospitality program in the first place, that iswhat factors affect the students’ selection process of tertiary education programs? and why do someend up in totally different fields after graduating? Qualitative research approach was adopted in orderto understand the graduates’ perceptions, data was collected by the way of interviews. Data wasanalysed using the thematic approach. Findings revealed that while most of the graduates are employedin the tourism and hospitality industry in Zimbabwe, they are not satisfied with their jobs. Some feel thatthey studied tourism/hospitality as a last resort hence they do not have satisfaction while others areonly in the industry because they do not have an option. Poor working conditions and poor remuneration were also cited as causes of dissatisfaction. There are however a significant number who do not regrettheir career choice.

Tendencies of development of the concept of service management: analysis of foreign researches

2015 ◽  
Vol 9 (2) ◽  
pp. 0-0 ◽  
Author(s):  
Сергей Илькевич ◽  
Sergey Ilkevich
Keyword(s):  
Consumer Satisfaction ◽  
Service Management ◽  
Hospitality Management ◽  
Service Science ◽  
Management Service ◽  
Management Journal ◽  
Tourism Management ◽  
Tourism And Hospitality ◽  
Number Of Publications ◽  
Methodological Aspects

This article is an attempt to identify and summarize the main trends and issues in the international publications deals with service management in the field of tourism and hospitality. The article considers publications 2012-2015 years of sampling represented eight leading foreign journals of tourism, hospitality and service management: Journal of Service Science and Management, Journal of Service Management, Service Science, Tourism Management, Journal of Hospitality and Tourism Management, Annals of Tourism Research, International Journal of Hospitality Management и Journal of Hospitality Management and Tourism. Based on the review and grouping of publications relevant service management issues in tourism and hospitality, the author makes a conclusion about kinds of topics, that are among the most typical in this field and gives examples of works for demonstration how wide is chosen issues. As can be seen from publications noted in the article , in the international literature of tourism, hospitality and service science is widely investigated the problems of service management in the tourism and hospitality. The author distinguishes ten thematic areas of service management in the tourism and hospitality, which probably kindle the highest interest and which are represented by a large number of publications: 1) the perception by tourists of issues related to risk and safety; 2) factors of customer loyalty; 3) the tourists motivation; 4) joint creation and customization of the tourist product; 5) consumer impressions; 6) methodological aspects of measuring consumer satisfaction; 7) social responsibility of business in the tourism and hospitality; 8) attitude to workers in the sphere of tourism and hospitality; 9) the needs of elderly tourists and tourists with disabilities; 10) use of information technology by consumers of tourist products

scholarly journals An investigation into English language use in the Vietnamese hospitality industry: The language of money exchange

2020 ◽  
Vol 8 (2) ◽  
pp. 14-22
Author(s):  
Vu Thi Hong Van
Keyword(s):  
Classroom Environment ◽  
Hospitality Industry ◽  
English Language ◽  
Real Life ◽  
Hotel Management ◽  
Currency Exchange ◽  
Language Communication ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
High Level

Within the tourism and hospitality industry in Vietnam, English is now a dominant means of communication between staff and guests who come from different countries. The ability to communicate effectively in English is therefore an important attribute for those employed within the industry. Courses in English for Specific Purposes (ESP), such as English for Tourism and Hotel (English for Tourism Management/English for Hotel Management), are now part of English language programmes in Vietnamese educational institutions. These courses emphasise the importance of developing high-level English language communication skills for students. However, the teaching of these courses has mainly been conducted in the classroom environment, using textbooks which are written and published outside Vietnam. Given that recent research has focused on the need to teach language as it is used in authentic contexts, it is important for the teaching of ESP to understand how English is used in a real-life setting in the Vietnamese tourism and hospitality sector. This paper reports on the findings from a study which obtained and analysed hundreds of examples of authentic English language used by guests and staff in four different hotels in Vietnam. For illustrative purposes, the paper focuses on the language of interactions related to currency exchange, and examines the implications of the study findings for the teaching of ESP in Vietnam.

scholarly journals Hospitality ERP Education in the Age of Rapidly Evolving Information Systems

2021 ◽  
pp. 89-98
Author(s):  
Uday Kumar Adusumilli ◽  
Rajneesh Pandeya ◽  
Arvind Sebastian ◽  
Nanda Ashwin
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Hotel Management ◽  
Business Systems ◽  
Industrial Training ◽  
Job Opportunities ◽  
Time Period ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Hospitality and tourism are rapidly growing industries and are a major source of employment globally as well as in India. Tourism and hospitality industry in India will benefit more if we encourage the creation of significant numbers of jobs both directly in the hospitality sector where tourists spend their money and in related industries. Hospitality is constantly changing and progressing, creating various job opportunities. Many of them, however, are low-skilled and poorly paid. For the studies conducted as part of this research, hotel and chain hotel data was collected from a representative sample. The constructs used were limited by the metrics and instruments implemented by the company under study. Several hotel establishments were sampled for two similar studies in 2003 and 2017. An objective of the study was to determine how Enterprise Resource Planning (ERP) and e-business systems have evolved over this time period. The shortage of skilled staff can be effectively addressed by increasing the number of hotel management colleges that offer industrial training along with technology training pertaining to hospitality operations, where students can see examples of high-paying, in-demand hotel careers in action and make decisions about their future careers. A skilled, motivated hotel staff will help the industry to progress. Students need to be acquainted with technology aspects, and they need to be able to utilize digital tools, systems, and technologies in order to ensure positive perceptions towards hospitality.

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