The Practice of Mentoring

Author(s):  
Timea Juhasz ◽  
Horvath-Csikós Gabriella

This abstract deals with mentoring as one of the most popular forms of knowledge-sharing nowadays. On one hand the authors give a theoretical introduction about the protocol, the types, and the participants and about the realization of mentoring; while on the other hand some results of a complex research are also shown. The research was carried out with the participation of Hungarian companies and employees, both in qualitative and in quantitative way. Although the researches cannot be considered representative, the authors of the chapter reckon that a clear view can be obtained about the Hungarian mentoring practice. In light of the results it can be stated that the respondents basically consider this form of knowledge-sharing useful, which provides a good base and support for the operation of a consistent knowledge-management system and mentoring should represent positive values and practice in this process.

Author(s):  
Murali Raman ◽  
Terry Ryan ◽  
Murray E. Jennex ◽  
Lorne Olfman

This paper is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.


Author(s):  
Toshali Dey ◽  
Susmita Mukhopadhyay

With the growing determination to sustain in the competitive market, organizations are focusing more on developing their knowledge management system. The purpose of this study is to examine the effect of knowledge sharing intentions (KSI) and affective trust (AT) on knowledge sharing (KS) behavior of employees. Additionally, the mediating influence of affective commitment (AC) of the employees in this relationship is also studied. This study uses data from a sample of 246 managers in Indian private sector firms and employs a structural equation modelling approach to test the proposed hypotheses. The findings of this study show that contrary to the results of prior research, KSI does not affect KS behavior directly. Rather, it acts indirectly through AC, which is necessary for increasing employees' loyalty and willingness to share their knowledge. Moreover, the results indicated that AT has an indirect influence on employees' KS behavior via KSI. Implications and limitations and future scope of the study have also been discussed.


Advances in technology and science are increasing as a new challenge for companies that must manage knowledge assets for encourage the creation of knowledge management. Knowledge Management System (KMS) that already exists at a company like Travelodge Hotel Batam can run effectively, it is necessary to conduct an evaluation activity by examining how the process of managing knowledge possessed by each individual can be transferred to other individuals through the process of knowledge sharing. The study aim analyzes to find out the extent of the processes of knowledge level management found in Traveldoge Hotel Batam at the maturity level of the KMS. The Cobit 5 Framework Model used to evaluation the KMS in this company. The results of the analysis are maturity analysis ((AP07, BAI4, DSS3, DSS6, and MA01) and recommendation than expected to be an evaluation material that will have an impact on the KMS of company later


Author(s):  
Brilian Sidhatama ◽  
Fatmasari Fatmasari ◽  
Iman Solikin

Knowledge pada era informasi ini sangat penting bagi perusahaan Pada Administrasi rumah sakit muhammadiyah Palembang ini memiliki asset pengetahuan yang penting yaitu tacit knowledge dan explicit knowledge. Namun  sayang, Knowledge Sharing yang ada di rumah sakit muhammadiyah Palembang ini belum berjalan dengan baik dimana tacit knowledge hanya dimiliki oleh karyawan tertentu, dan explicit knowledge seperti dokumen yang tersimpan di berbagai tempat penyimpanan. Solusi dari permasalahan tersebut yaitu membangun KMS bagian administrasi pelayanan di rumah sakit muhammadiyah Palembang. KMS pada bagian administrasi ini diperlukan untuk berbagi informasi dan sebagai referensi bagi para karyawan yang membutuhkan Aplikasi KMS yang dibangun menggunakan bahasa pemrograman HTML 5 dan basis data MySQL. Serta dengan menggunakan metode the 10-step knowledge management roadmap. Aplikasi KMS yang dibangun dapat membantu rumah sakit muhammadiyah dalam mengumpulkan pengetahuan tersebut kedalam suatu wadah, sehingga tidak akan kehilangan pengetahuan yang dimiliki karyawan dibagian administrasi.


Author(s):  
Timothy C. Lethbridge

Metrics are widely researched and used in software engineering; however there is little analogous work in the field of knowledge engineering. In other words, there are no widely-known metrics that the developers of knowledge bases can use to monitor and improve their work. In this paper we adapt the GQM (Goals-Questions-Metrics) methodology that is used to select and develop software metrics. We use the methodology to develop a series of metrics that measure the size and complexity of concept-oriented knowledge bases. Two of the metrics measure raw size; seven measure various aspects of complexity on scales of 0 to 1, and are shown to be largely independent of each other. The remaining three are compound metrics that combine aspects of the other nine in an attempt to measure the overall 'difficulty' or 'complexity' of a knowledge base. The metrics have been implemented and tested in the context of a knowledge management system called CODE4.


Author(s):  
Charles Beck

An integrative, systems-based model of knowledge sharing can provide a way of visualizing the interrelated elements that comprise a knowledge management system. This original model, building on a rhetorical process model of communication, includes both the objective and subjective elements within the human cognition. In addition, it clarifies the purpose and method elements at the center for any effective knowledge system. The model centers on the purpose elements of intentions and audience, and the method elements of technical tools and human processes. The output of knowledge sharing includes objective products and subjective interpretations. Feedback verifies the timeliness and efficiency in the process of building both information and knowledge.


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