Thesaurus Construction and Knowledge Management in Information Centers in the Scope of Knowledge Mapping in Public Institutions

Taxonomies, thesauri and ontologies are formal abstractions that facilitate individuals and institutions organize their knowledge as part of a controlled language, which make them essential for developing and maintaining organizational knowledge repositories and institutional memories. Ministry of Development is an expert based organization which plans and guides Turkey's development process with a macro-economic view and focuses on the coordination of policies and strategy development. This paper will present and document the first-hand experience and initial findings of BIHAP (Knowledge Mapping Research and Development Project), which has also contributed to the manual construction of the controlled vocabulary of the “development planning”. We will also share our reflections as lessons-learned and good practices from part of this project. We hope these findings and reflections will be useful for other related works for thesaurus construction and knowledge management in institutional information centers and libraries.

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Effective Integration of Computer-Supported Collaborative Learning into Knowledge Management Structures

Innovations of Knowledge Management ◽

10.4018/978-1-59140-281-7.ch011 ◽

2004 ◽

pp. 215-251

Author(s):

Francisco M.M. Neto ◽

Francisco V. Brasileiro

Keyword(s):

Knowledge Management ◽

Collaborative Learning ◽

Knowledge Transfer ◽

Communities Of Practice ◽

Knowledge Mapping ◽

Computer Supported Collaborative Learning ◽

Computer Tools ◽

Knowledge Repositories ◽

New Knowledge ◽

Effective Integration

Support for knowledge management (KM) requires mechanisms for creation, mapping and transference of knowledge. Many organizations use computer tools, like knowledge mapping tools, knowledge repositories, tools to support communities of practice and computer-supported collaborative learning (CSCL), to achieve these goals. In particular, CSCL can support knowledge transfer at the same time that it improves the process of creating new knowledge. However, whole CSCL potential to transfer knowledge and foment learning is not being used adequately, mainly because of the lack of appropriate integration with other KM tools. In fact, there is a lack of guidance on how to effectively integrate CSCL into KM and how to evaluate the benefits of this integration. This chapter fills in this gap by proposing a model to improve KM through the consistent and effective integration of CSCL into the KM structure of organizations. It also describes a framework to evaluate the results of this integration.

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World's First Extension Pack with 7-in. Enhanced Single-Trip Multizone System: Success Case and Learning Points on the Installation and Treatment Design

10.2523/iptc-21783-ms ◽

2021 ◽

Author(s):

Sunanda Magna Bela ◽

Abdil Adzeem B Ahmad Mahdzan ◽

Noor Hidayah A Rashid ◽

Zairi A Kadir ◽

Azfar Israa Abu Bakar ◽

...

Keyword(s):

Reservoir Characterization ◽

Development Planning ◽

Development Project ◽

Lessons Learned ◽

High Rate ◽

Individual Treatment ◽

Flow Area ◽

Field Development ◽

Well Completion ◽

Gravel Pack

Abstract Gravel packing in a multilayer reservoir during an infill development project requires treating each zone individually, one after the other, based on reservoir characterization. This paper discusses the installation of an enhanced 7-in. multizone system to achieve both technical and operational efficiency, and the lessons learned that enabled placement of an optimized high-rate water pack (HRWP) in the two lower zones and an extension pack in the uppermost zone. This new approach helps make multizone cased-hole gravel-pack (CHGP) completions a more technically viable and cost-effective solution. Conventional CHGPs are limited to either stack-pack completions, which can incur high cost because of the considerable rig time required for multizone operations, or alternate-path single-trip multizone completions that treat all the target zones simultaneously, with one pumping operation. However, this method does not allow for individual treatment to suit reservoir characterization. The enhanced 7-in. multizone system can significantly reduce well completion costs and pinpoint the gravel placement technique for each zone, without pump-rate limitations caused by excessive friction in the long interval system, and without any fiuid-loss issues after installation because of the modular sliding side-door (SSD) screen design feature. A sump packer run on wireline acts as a bottom isolation packer and as a depth reference for subsequent tubing-conveyed perforating (TCP) and wellbore cleanup (WBCU) operations. All three zones were covered by 12-gauge wire-wrapped modular screens furnished with blank pipe, packer extension, and straddled by two multizone isolation packers between the zones, with a retrievable sealbore gravel-pack packer at the top. The entire assembly was run in a single trip, therefore rig time optimization was achieved. The two lower zones were treated with HRWPs, while the top zone was treated with an extension pack. During circulation testing on the lowermost zone, high pumping pressure was recorded, and after thorough observation of both pumping parameters and tool configuration, it was determined that the reduced inner diameter (ID) in the shifter might have been a causal factor, thereby restricting the flow area. This was later addressed with the implementation of a perforated pup joint placed above the MKP shifting tool. The well was completed within the planned budget and time and successfully put on sand-free production, exceeding the field development planning (FDP) target. The enhanced 7-in. multizone system enabled the project team to beat the previous worldwide track record, which was an HRWP treatment only. As a result of proper fluid selection and rigorous laboratory testing, linear gel was used to transport 3 ppa of slurry at 10 bbl/min, resulting in a world-first extension pack with a 317-lbm/ft packing factor.

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Enhancing Information Retrieval Capabilities of Knowledge Management Systems

Knowledge Management and Drivers of Innovation in Services Industries - Advances in Knowledge Acquisition, Transfer, and Management ◽

10.4018/978-1-4666-0948-8.ch018 ◽

2012 ◽

pp. 248-274 ◽

Cited By ~ 1

Author(s):

Dinesh Rathi ◽

Shannon Lucky ◽

Ali Shiri

Keyword(s):

Knowledge Management ◽

Information Retrieval ◽

Service Delivery ◽

Support Services ◽

Organizational Context ◽

Controlled Vocabulary ◽

Search Results ◽

Encouraging millennials to collaborate and learn on the job

Strategic HR Review ◽

10.1108/shr-06-2015-0042 ◽

2015 ◽

Vol 14 (4) ◽

pp. 118-123 ◽

Cited By ~ 10

Author(s):

Lauren Trees

Keyword(s):

Knowledge Management ◽

Best Practices ◽

Social Networking ◽

Age Groups ◽

Lessons Learned ◽

Retention Rates ◽

Direct Access ◽

Content Type ◽

Business Outcomes ◽

Wide Range

Purpose – The purpose of this paper is to present enterprise social networking and gamification as two potential tools to help organizations engage Millennial employees in collaboration and learning. Design/methodology/approach – The research provides general descriptions of enterprise social networking and gamification approaches, shares data on adoption of these approaches from APQC’s “2015 Knowledge Management Priorities Data Report” (based on a January 2015 survey of 524 knowledge management professionals) and includes four company examples adapted from APQC’s Connecting People to Content and Transferring and Applying Critical Knowledge best practices studies. The methodology for APQC’s best practices studies involves screening 50 or more organizations with potential best practices in a given research scope area and identifying five or six with proven best practices. APQC then conducts detailed site visits with the selected organizations and publishes case studies based on those site visits. Findings – Enterprise social networking platforms are in place at 50 per cent of organizations, with another 25 per cent planning to implement them by the end of 2015. By providing near-immediate access to information and answers, enterprise social networking helps Millennials learn the ropes at their new workplaces, gives them direct access to more knowledgeable colleagues who can assist and mentor them, and helps them improve their business outcomes by reusing knowledge and lessons learned across projects. Younger workers can also harness the power of social networking to create a sense of belonging and build their reputations in large, dispersed firms, where it is particularly difficult for them to gain visibility. A recent APQC survey indicates that 54 per cent of organizations either currently employ gamification to encourage collaboration or expect to implement it within the next three years. The rush to gamify the enterprise is, at least in part, a reflection of employers’ desire to satisfy Millennials and make them feel connected to a community of co-workers. Although games appeal to a wide range of age groups, Millennials grew up with digital interaction and tend to prefer environments that emphasize teamwork, social learning and frequent feedback – all of which can be delivered through gamification. Originality/value – The value of this paper is to introduce the value of and relationship between enterprise social networking and gamification platforms to human resource (HR) professionals looking to increase engagement and retention rates for Millennial employees.

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Beginning a journey of knowledge management in a secondary school

Journal of Knowledge Management ◽

10.1108/jkm-04-2015-0155 ◽

2016 ◽

Vol 20 (2) ◽

pp. 364-385 ◽

Cited By ~ 6

Author(s):

Kai Wing Chu

Keyword(s):

Knowledge Management ◽

Secondary School ◽

Knowledge Sharing ◽

Knowledge Base ◽

Lesson Study ◽

Lessons Learned ◽

Digital Archive ◽

Case Study Methodology ◽

Content Type

Purpose Despite the fact that schools should be places where learning occurs, most schools have overlooked the importance of knowledge. In contrast, commercial firms have recognized knowledge as a strategic intangible asset and a key resource of the enterprises. Therefore, enterprises have already harnessed knowledge to a great extent with wide practice of knowledge management (KM). The purpose of this paper is to show that KM could be applied to the education sector similar to the practice in the business world for leveraging intellectual assets. This paper examines how schools can kick off the process of KM implementation. This paper also reports what have been done and what should be done in KM implementation better in a school. This can give insights for schools which will try KM in near future. Design/methodology/approach The paper uses a case study in a secondary school to explore how KM can be kicked off and sustained in a school setting. A KM system called knowledge base and a document management system called Digital Archive were developed to serve as the infrastructure for knowledge sharing. Lesson study and communities of practice (CoPs) were adopted to be the platforms for knowledge sharing among teachers in the school. A case study of the processes and lesson learned was done in this paper. Multiple sources of data, including observations, questionnaires and interviews, have been collected for evaluation. Findings In this paper, KM implementation was found to be effective through dual approaches: information-based and people-/interaction-based approaches. A knowledge base and a Digital Archive as knowledge repositories and lesson study and CoPs as platforms for knowledge sharing have been successfully established to facilitate sharing information/knowledge and nurturing a sharing culture and trust. Challenges faced and the related coping strategies during the process of implementation were shared and reflected. It was also found that building sharing culture is the critical turning point of the process of KM implementation. Breaking through the barrier of sharing was found to be very essential to KM implementation. Research limitations/implications This paper adopts case study methodology to report the process of KM implementation in a school. Although these results of the study conducted in one school may not be generalized to other school contexts, the lessons learned in the study will be a strong empirical evidence of research of KM implementation, especially in schools. Because of the limited number of prior studies and the importance of the pioneering work of launching KM implementation, this paper tries to address the research gap by using theory building from cases as a research strategy rather than theory testing research, especially in “how”and“why” in the steps of kicking off KM implementation in an unexplored research area. Practical implications This paper shows a case of KM implementation in a school with thoughtful procedures of implementing information-based and people-/interaction-based approaches. The paper is a showcase that will shed light on the processes and lessons learned and also helps to provide a model for schools who are interested in applying KM in their schools. Social implications Most people might think that KM can be applied only in commercial sector. This paper shows that KM can also be adopted in schools as well as other sectors. Originality/value This paper represents one of the pioneering work of implementing KM in a school. It hopes to make contributions for KM implementation also in the public sector within which are non-profit-making organizations.

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Knowledge management

Construction Innovation ◽

10.1108/ci-06-2013-0026 ◽

2014 ◽

Vol 14 (1) ◽

pp. 108-134 ◽

Cited By ~ 31

Author(s):

Morteza Shokri-Ghasabeh ◽

Nicholas Chileshe

Keyword(s):

Knowledge Management ◽

Success Factors ◽

Research Study ◽

South Australia ◽

Lessons Learned ◽

Extensive Literature ◽

Management Support ◽

Content Type ◽

Critical Success ◽

Methodological Triangulation

Purpose – A research study has been undertaken at the University of South Australia to introduce application of lessons learned process in construction contractors ' bidding process in the context of knowledge management. The study aims to identify barriers to effectively capture lessons learned in Australian construction industry and how knowledge management can benefit from lessons learned application. Design/methodology/approach – The research study has been undertaken through conducting a “methodological triangulation” and “interdisciplinary triangulation”. This involved an extensive literature review of knowledge management, organisation learning, lessons learned and associated processes and administration of a questionnaire to a sample of construction contractors operating in Australia to elicit opinions on the main barriers to capturing lessons learned, practices such as existence and retention of documentation procedures. A total of 81 useable responses were received from 450 organisations. Response data were subjected to descriptive and inferential statistics with correlation analysis to examine the strength of relationship among the barriers. Findings – The top-3 barriers to the effective capturing of lessons learned were “lack of employee time”, “lack of resources” and “lack of clear guidelines”, whereas, “lack of management support” was the least ranked barrier. The study established that despite the majority of the ACCs having formal procedures for recording the tenders submitted and their outcomes, only a minority actually retained the lessons learned documentation for each project. The larger contractors were found to be more aware of the importance of lessons learned documentation. A comparative analysis with previous studies also found a disparity in the ranking of the barriers. Research limitations/implications – The majority of the participants were small construction contractors in Australia. The reason is that the researchers were not aware of the contractors ' size prior to inviting them for participation in the research study. Second the findings may not generalize to other industries or to organisations operating in other countries. Originality/value – The findings of this survey help ACCs to understand the importance of lessons learned documentation as part of lessons learned implementation and identify the barriers to effectively document their lessons learned. The study provides insights on the barriers and proposes advocated solutions in form of drivers and enablers (critical success factors) of organisational learning capturing among the Australian construction contractors. By reviewing the current literature, “post-project reviews” and “lessons learned” as important elements of organisation learning knowledge transfer, are addressed. Finally, contribution of this study to knowledge and practice has been discussed in this paper.

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Lessons learned in intellectual capital management in Germany between 2000 and 2020 – History, applications, outlook

Journal of Intellectual Capital ◽

10.1108/jic-03-2020-0085 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Manfred Bornemann ◽

Kay Alwert ◽

Markus Will

Keyword(s):

Development Strategy ◽

Intellectual Capital ◽

Business Models ◽

Business Processes ◽

Lessons Learned ◽

Strategy Development ◽

Management Approach ◽

Content Type ◽

Over Time ◽

Made In

PurposeThis article reports on the background, the conceptual ideas and the lessons learned from over more than 20 years of IC Statements and Management with a country focus on Germany and some international developments. It calls for an integrated management approach for IC and offers case study evidence on how to accomplish this quest.Design/methodology/approachReport on the German initiative “Intellectual Capital Statement made in Germany” (ICS m.i.G.). A brief review of the literature describes the background and theoretical foundation of the German IC method. A short description of the method is followed by four detailed case studies to illustrate long-term impact of IC management in very different organizations. A discussion of Lessons Learned from more than 200 implementations and an outlook on current and future developments finalizes the article.FindingsIC Statements made in Germany (ICS m.i.G.) was successful in providing a framework to systematically identify IC, evaluate the status quo of IC relative to the strategic requirements, visualize interdependencies of IC, business processes and business results as well as to connect IC reporting with internal management routines and external communication. However, ICS is not an insulated method but delivers the maximum benefit when integrated with strategy development, strategy implementation, business process optimization accompanied by change management routines. Strong ties to human resource management, information technology departments, quality management, research and development teams as well as business operations as the core of an organization help to yield the most for ICS m.i.G. Over time, the focus of managing IC changes and maturity leads to deutero learning.Practical implicationsICS m.i.G. proved easy to apply, cost efficient for SMEs, larger corporations and networks. It helps to better accomplish their objectives and to adjust their business models. The guidelines in German and English as well as a software application released were downloaded more than 100,000 times. A certification process based on a three-tier training module is available and was successfully completed by more than 400 practitioners. ICS m.i.G. is supporting current standards of knowledge management, such as ISO 9001, ISO 30401 or DIN SPEC PAS 91443 and therefore will most likely have a continuing impact on knowledge-based value creation.Originality/valueThis paper reports lessons learned from the country-wide IC initiative in Germany over the last 20 years initiated and supported by the authors. Several elements of the method have been published over time, but so far no comprehensive view on Lessons Learned had been published.

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Knowledge Management and Quality Control in Software Outsourcing Projects

International Journal of Knowledge Management ◽

10.4018/ijkm.2017100102 ◽

2017 ◽

Vol 13 (4) ◽

pp. 31-55 ◽

Cited By ~ 2

Author(s):

Rajorshi Sen Gupta

Keyword(s):

Quality Control ◽

Knowledge Management ◽

Intellectual Property ◽

Software Development ◽

Service Providers ◽

Economic Incentives ◽

Development Project ◽

Apparent Paradox ◽

Software Development Project ◽

Lump Sum

This article describes how entrepreneurs face critical risks in terms of quality control and knowledge management while outsourcing software development to independent service providers. First, it is recommended that lump-sum payment contracts should be avoided since software development project involves uncertainty. Instead, a variable payment contingent on observed quality can induce the service provider to exert optimal effort on the project. Second, entrepreneurs must not overlook the importance of providing economic incentives. They can protect their intellectual property by withholding critical knowledge and paying information rents in terms of higher than market wages to the service providers. Third, a startling result is that a low wage nation is not necessarily the optimal location to outsource software development projects. Thus, high wage-strong IPR nations might be chosen instead of low wage-weak IPR nations. Finally, the article explains the apparent paradox that software projects are often outsourced to locations that are characterized by weak intellectual property rights regime and high propensity of imitation.

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Knowledge management through the development of knowledge repositories: towards work degradation

New Technology Work and Employment ◽

10.1111/ntwe.12049 ◽

2015 ◽

Vol 30 (2) ◽

pp. 158-172 ◽

Cited By ~ 8

Author(s):

Laurent Taskin ◽

Gabriel Van Bunnen

Keyword(s):

Knowledge Management ◽

Knowledge Repositories

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Metamodelo de gestión de conocimiento a partir de análisis so¿cial de lecciones aprendidas [Metamodel knowledge management from social analysis of lessons learned]

Ventana informatica ◽

10.30554/ventanainform.32.1102.2015 ◽

2015 ◽

Author(s):

José Fernando López Quintero ◽

Juan Manuel Cueva Lovelle ◽

Begoña Cristina Pelayo García-Bustelo ◽

Carlos Enrique Montenegro Marín

Keyword(s):

Knowledge Management ◽

Social Network ◽

Web Services ◽

Web 2.0 ◽

Semantic Analysis ◽

Lessons Learned ◽

Personal Knowledge ◽

Redes Sociales ◽

Functional Architecture ◽

Amazon Web Services

Este artículo describe el desarrollo de una arquitectura funcional orientada a la Gestión de Conocimiento Personal (GCP), definido desde el concepto de las lecciones aprendidas que se registran en una red social de uso masivo. Esta arquitectura funcional aplica de forma práctica la implementación de un sistema de registro de las lecciones aprendidas personales, en la nube a través de una red social Facebook. El proceso inicia con la adquisición de datos a partir de la conexión a una base de datos no relacional (NoSql) en SimpleDB de Amazon Web Services y a la cual se le ha configurado un algoritmo de análisis complementario para realizar el análisis semántico de la información registrada de las lecciones aprendidas y de esta forma estudiar la generación de Gestión de Conocimiento Organizacional (GCO) desde GCP. El resultado final es el diseño de una arquitectura funcional que permite integrar la aplicación web 2.0 y un algoritmo de análisis semántico a partir de información no estructurada aplicando técnicas de aprendizaje de máquina.Palabras Claves: Gestión de conocimiento, gestión de conocimiento personal, lecciones aprendidas, análisis semántico, computación en la nube, redes sociales, aprendizaje de máquina.This paper shows the development of a functional architecture oriented Personal Knowledge Management (PKM), defined from the concept of lessons learned that are registered in a social network for mass use. This functional architecture applied in a practical implementation of a registration system for personal lessons learned in the cloud through a social network Facebook. The process begins with the acquisition of data from the connection to a non-relational database (NoSQL) in SimpleDB of Amazon Web Services and which you have set up a complementary analysis algorithm for semantic analysis of information recorded lessons learned and thus study the generation of Organizational Knowledge Management (OKM) from PKM. The final result is the design of a functional architecture that enables web 2.0 application integration and semantic analysis of an algorithm from unstructured information using machine learning techniques.Keywords: Management of knowledge, management of personal knowledge, lessons learned, semantic analysis, computing in the cloud, social networks.

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