A BPR Approach for E-Governance in Public Transportation

2018 ◽  
pp. 907-920
Author(s):  
Ajay Kumar Bharti ◽  
Sanjay K. Dwivedi
Keyword(s):  
Decision Making ◽  
Service Delivery ◽  
Public Transportation ◽  
Efficient Manner ◽  
The Public ◽  
Strategic Model ◽  
Transportation Sector ◽  
Governance Process ◽  
Information And Communication ◽  
Expected Benefits

Information is one of the important entities to affect the decision making, therefore effective and efficient management of information in bureaucratic, strategic planning and decision making will affect the governance process. e-Governance is a panacea for all the problems in government or public sector, public transportation is not the exception too. The public transportation sector has to manage the information, resources, people and process in an effective and efficient manner using information and communication technology to provide effective and efficient services to their commuters. In this paper we discusses about the need of BPR in public transportation, their steps for implementation followed by recommendations and its expected benefits. The paper also elaborates our analytical and foresight based strategic model for e-Governance in the public transportation sector in India. Based on the case study and the issues in the public transportation a set of recommendations for service delivery in the public transportation sector. Following these recommendations sector will be able to deliver integrated and quality services to their citizens of India using National e-Governance Plan (NeGP) service delivery model.

A BPR Approach for e-Governance in Public Transportation

2014 ◽  
Vol 5 (2) ◽  
pp. 64-75 ◽  
Author(s):  
Ajay Kumar Bharti ◽  
Sanjay K. Dwivedi
Keyword(s):  
Decision Making ◽  
Service Delivery ◽  
Public Transportation ◽  
Efficient Manner ◽  
The Public ◽  
Efficient Management ◽  
Strategic Model ◽  
Transportation Sector ◽  
Governance Process ◽  
Expected Benefits

Information is one of the important entities to affect the decision making, therefore effective and efficient management of information in bureaucratic, strategic planning and decision making will affect the governance process. e-Governance is a panacea for all the problems in government or public sector, public transportation is not the exception too. The public transportation sector has to manage the information, resources, people and process in an effective and efficient manner using information and communication technology to provide effective and efficient services to their commuters. In this paper we discusses about the need of BPR in public transportation, their steps for implementation followed by recommendations and its expected benefits. The paper also elaborates our analytical and foresight based strategic model for e-Governance in the public transportation sector in India. Based on the case study and the issues in the public transportation a set of recommendations for service delivery in the public transportation sector. Following these recommendations sector will be able to deliver integrated and quality services to their citizens of India using National e-Governance Plan (NeGP) service delivery model.

scholarly journals Public Transportation Hub Location with Stochastic Demand: An Improved Approach Based on Multiple Attribute Group Decision-Making

2015 ◽  
Vol 2015 ◽  
pp. 1-15 ◽  
Author(s):  
Sen Liu ◽  
Zhilan Song ◽  
Shuqi Zhong
Keyword(s):  
Decision Making ◽  
Group Decision Making ◽  
Public Transportation ◽  
Group Decision ◽  
Numerical Study ◽  
Hub Location ◽  
Hub Location Problem ◽  
The Public ◽  
Multiple Attribute ◽  
Qualitative Factors

Urban public transportation hubs are the key nodes of the public transportation system. The location of such hubs is a combinatorial problem. Many factors can affect the decision-making of location, including both quantitative and qualitative factors; however, most current research focuses solely on either the quantitative or the qualitative factors. Little has been done to combine these two approaches. To fulfill this gap in the research, this paper proposes a novel approach to the public transportation hub location problem, which takes both quantitative and qualitative factors into account. In this paper, an improved multiple attribute group decision-making (MAGDM) method based on TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) and deviation is proposed to convert the qualitative factors of each hub into quantitative evaluation values. A location model with stochastic passenger flows is then established based on the above evaluation values. Finally, stochastic programming theory is applied to solve the model and to determine the location result. A numerical study shows that this approach is applicable and effective.

scholarly journals Digitalization of Public Services—An Input Output Logit Analysis

2020 ◽  
Vol 3 (4) ◽  
pp. 56
Author(s):  
Shahzadah Nayyar Jehan ◽  
Mudalige Uthpala Indeelinie Alahakoon
Keyword(s):  
Service Delivery ◽  
Communication Technology ◽  
Public Service ◽  
Relative Effectiveness ◽  
Sri Lankan ◽  
Logit Analysis ◽  
Information Communication ◽  
Value Analysis ◽  
The Public ◽  
Information And Communication

In 2000, Sri Lanka designed an ambitious plan for the introduction of information and communication technology (ICT) in most government functions and in the public service delivery (PSD) system in the country. This process started in the early 2000s and gained momentum with several local and internationally funded initiatives. A systematic innovation concept was incorporated within the ICT regime, which ensured bottom-up learning for a smooth transformation from paper to digitized PSD systems. Towards this end, the Information Communication Technology Agency (ICTA) and Lanka Government Network (LGN) were established. ICT incorporation covered the operations of most government agencies and departments to improve governance and PSD. We analyzed the efficiency of the ICT regime to understand its impact on public service employee output as well as on services to the public. We collected service delivery data from both the employees and their clients using a Likert-scale questionnaire. The questionnaire enquired about the utility of the ICT regime introduced in various departments and ministries (DMs) of the Sri Lankan government. This paper analyzes the overall and relative effectiveness of the ICT regime in terms of the inputs incurred and the outcomes realized. First, we calculated the Cronbach’s alpha to test the robustness of the data. Second, we applied ordinal logistics analysis to understand the interrelations among various measures (inputs) and their impacts (outcomes). Finally, we conducted specificity, sensitivity, and predictive value analysis to assess the accuracy of the investigative model. Our findings suggest a positive correlation between the inputs and the outcomes of the ICT regime introduced to digitalize PSD. Our results further indicate that although the inputs and the outcomes are positively corelated, this correlation is not sufficiently strong, and the ICT implementation measures need further emphasis to demonstrate any significant impact on user confidence in this regime.

scholarly journals Migrant integration services and coping with the digital divide: challenges and opportunities of the COVID-19 pandemic

2021 ◽  
Author(s):  
Caitlin McMullin
Keyword(s):  
Service Delivery ◽  
Digital Divide ◽  
Research Note ◽  
The Public ◽  
Digital Service ◽  
Challenges And Opportunities ◽  
Information And Communication ◽  
Migrant Integration ◽  
And Coping

In this research note, I reflect on the impacts of the shift to online service delivery for voluntary and community organisations. In particular, I report on initial findings from research being undertaken on migrant integration organisations in Quebec (Canada) and Scotland (UK). The research shows four key emerging themes: the complexities of the digital divide (including skills and access to information and communication technology, and the issue of the number of devices in a household to support multiple users); trust, communication and access to online services; the breaching of the public/private divide as practitioners provide digital services from their home; and the benefits and opportunities for digital service delivery. The research note concludes by reflecting on the long-term implications for voluntary and community sector services as they adapt to and recover from the pandemic and engage in long-term planning.

Technical and Functional Quality in the Development of T-Government Services

2011 ◽  
pp. 2943-2965
Author(s):  
Margherita Pagani ◽  
Chiara Pasinetti
Keyword(s):  
Decision Making ◽  
Service Delivery ◽  
Service Providers ◽  
Digital Television ◽  
Delivery Methods ◽  
The Public ◽  
Government Services ◽  
Functional Quality ◽  
Self Service ◽  
Service Manager

This chapter examines the reasons why individuals would choose electronic self-service delivery methods over more traditional methods of service delivery for government services. The chapter tests the concepts of technical quality (what is delivered) and functional quality (how the service is being delivered) in the development of t-government services. The study investigates, from the business-side and consumer-side, the factors related to decision making when people consider and evaluate the usage of an online TV government delivery mechanism. The approach taken was based on a combination of attitudinal technology adoption models and the service quality concept, with data gathered via two quantitative surveys. Accessibility, usability, and functionality of the systems are the most critical variables that service providers need to consider. The chapter identi?es some guiding lines in the design of the new services broadcast by digital television and the most important indicators to be used in order to guarantee an adequate interface to the citizens. The results are signi?cant to the public service manager who needs to consider both barriers and bene?ts of adoption if they are to develop plans to increase the take-up of their electronic services.

E-Government and E-Governance

2005 ◽  
pp. 43-61 ◽  
Author(s):  
Tony Bovaird
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Service Delivery ◽  
Organizational Structures ◽  
Organizational Changes ◽  
Public Agencies ◽  
Public Governance ◽  
The Public ◽  
Organizational Configurations ◽  
Governance Arrangements

This chapter suggests that e-government and e-governance initiatives can potentially have major organizational impacts through three mechanisms: improved decision-making, more intensive and productive use of databases, and better communications. These mechanisms impact on both the internal organization of public agencies and their configuration of networks and partnerships. E-enablement therefore makes obsolete many existing organizational structures and processes and offers the prospect of transformation in both service delivery and public governance arrangements. However, the organizational changes which can be effected through the e-revolution are only just beginning to become evident. While it seems likely that existing organizational configurations in the public sector will not be sustainable, the most appropriate ways forward will only be uncovered through much experimentation within e-government and e-governance programmes. In the nature of experimentation, many of these initiatives will turn out to be unproductive or cost-ineffective, but that is perhaps the necessary price to pay for the level of public sector transformation which now appears to be in prospect.

scholarly journals Evaluation of the Quality of Service Muasalat Oman Company

2020 ◽  
Author(s):  
Ali Khaliah Al Bluish ◽  
Hussin A.M Yahia
Keyword(s):  
Customer Satisfaction ◽  
Public Transportation ◽  
Service Industry ◽  
Raw Materials ◽  
Factors Affecting ◽  
Customer Perception ◽  
The Public ◽  
Transportation Sector ◽  
Spss Software

Public transportation is one of the significant contributor towards the economic growth and development of a country as it facilitates the movement of people, labour, products and services and raw materials among others. With the increasing competition and options in the public transportation sector, the customers have become highly demands and expect to be served better by the companies. There are many factors affecting the customer perception and the customer satisfaction level considering the public transportation including the quality of the buses, timing and punctuality of the business. The aim of this research is to examine the degree of service quality and customer satisfaction in the transport service industry in Oman, a case on Mwasalat Bus Way Company.  The data was collected via the questionnaire distributed among the   medium among the travelers. The data collected has been transformed into numerical format for ease of analysis using the SPSS software 23. The researcher has relied on the software for conducting the reliability test, frequency distribution test, cross tabulation and correlation analysis for assessing the potential relationship between different variables of the study. The research finding has indicated that through Urban transportation sector in Oman is focused on offering high quality service to the customers, there is need for the sector to offer additional benefits to reflect their adoption of market trends as in the free Wi-Fi access while travelling, electronic devices charging points and the latest means of payments like over the phone among others.

scholarly journals Challenges on Radical Health Redesign to Reconfigure the Level of e-Health Adoption in EU Countries

2021 ◽  
Vol 9 ◽  
Author(s):  
Magda Mihaela Luca ◽  
Lavinia Mustea ◽  
Alexandra Taran ◽  
Petru Stefea ◽  
Sorana Vatavu
Keyword(s):  
Decision Making ◽  
Communication Technology ◽  
Composite Index ◽  
European Countries ◽  
Distance Method ◽  
The Public ◽  
The United Kingdom ◽  
Common Strategy ◽  
Information And Communication

The recent worldwide COVID-19 pandemic has highlighted the importance of a performant public sector in terms of health. To achieve greater use and efficiency of health information and communication technology (ICT), the whole community of European states needs a model to develop a common strategy to support the implementation of e-health and reduce decision-making difficulties. Our research suggests such a model, starting from the level of adoption to the implementation of e-health and points out the existing disparities in the European countries regarding the difficulties of adopting e-health. We draw a composite index to assess the inequalities present in the quality of life, the public health system, and the adoption of e-health. Furthermore, to return to a hierarchy of European countries, the relative distance method (RDM) is applied by combining various classification criteria. The results identify the European countries with the highest levels of adoption (Denmark, Estonia, Spain, Sweden, Finland, and the United Kingdom), where e-health is routine, and the countries with the lowest levels of adoption (Greece, Lithuania, Luxembourg, Malta, Romania, and Slovakia), where e-health is not widespread. These results reveal critical implications in identifying solutions to reduce the gaps between countries, identifying public policies to support the adoption of e-health, and reducing difficulties in decision-making.

Technical and Functional Quality in the Development of T-Government Services

2010 ◽  
pp. 329-347
Author(s):  
Margherita Pagani ◽  
Chiara Pasinetti
Keyword(s):  
Decision Making ◽  
Service Delivery ◽  
Service Providers ◽  
Digital Television ◽  
Delivery Methods ◽  
The Public ◽  
Government Services ◽  
Functional Quality ◽  
Self Service ◽  
Service Manager

This chapter examines the reasons why individuals would choose electronic self-service delivery methods over more traditional methods of service delivery for government services. The chapter tests the concepts of technical quality (what is delivered) and functional quality (how the service is being delivered) in the development of t-government services. The study investigates, from the business-side and consumer-side, the factors related to decision making when people consider and evaluate the usage of an online TV government delivery mechanism. The approach taken was based on a combination of attitudinal technology adoption models and the service quality concept, with data gathered via two quantitative surveys. Accessibility, usability, and functionality of the systems are the most critical variables that service providers need to consider. The chapter identi?es some guiding lines in the design of the new services broadcast by digital television and the most important indicators to be used in order to guarantee an adequate interface to the citizens. The results are signi?cant to the public service manager who needs to consider both barriers and bene?ts of adoption if they are to develop plans to increase the take-up of their electronic services.

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