Ethical Issues Underlying the Instructor's Manual for Teaching With Cases

2019 ◽  
pp. 69-92
Author(s):  
Herbert Sherman ◽  
Adva Rachel Dinur
Keyword(s):  
Ethical Issues ◽  
Perceived Value ◽  
The Internet ◽  
Validity Testing ◽  
Publish Or Perish ◽  
Case Research ◽  
Teaching Cases ◽  
Instructor's Manual

This chapter on case research explores the ethical underpinnings of the writing order of the case/IM, IM authorship and validity, testing the case with a class, and students' plagiarism as well as access to the Internet and the IM. This is then followed by a section entitled “Publish or Perish: The Value of Case Publication,” which addresses the perceived value of publishing teaching cases as well as how the demands for increased publishing (as well as the increased number of publishing outlets) may lead to more pragmatic and perhaps unethical actions by case authors.

Ethical Issues Underlying the Instructor's Manual for Teaching with Cases

2015 ◽  
pp. 274-305
Author(s):  
Herbert Sherman ◽  
Adva Rachel Dinur
Keyword(s):  
Ethical Issues ◽  
Perceived Value ◽  
The Internet ◽  
Validity Testing ◽  
Publish Or Perish ◽  
Case Research ◽  
Teaching Cases ◽  
Instructor's Manual

This second chapter on case research explores the ethical underpinnings of the writing order of the case/IM, IM authorship and validity, testing the case with a class, and students' plagiarism as well as access to the Internet and the IM. This is then followed by Section 4, entitled “Publish or Perish: The Value of Case Publication,” which addresses the perceived value of publishing teaching cases as well as how the demands for increased publishing (as well as the increased number of publishing outlets) may lead to more pragmatic and perhaps unethical actions by case authors.

scholarly journals The Effect of Customer Perceived Value and E-Service Recovery One-Loyalty with E-Satisfaction and E-Trust as Intervening Variables on E-Commerce Shopee Indonesia Customers in Medan City

2021 ◽  
Vol 8 (11) ◽  
pp. 246-258
Author(s):  
Dewi Kartika ◽  
Amrin Fauzi ◽  
Arlina Nurbaity Lubis
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Recovery ◽  
Perceived Value ◽  
The Internet ◽  
Customer Perceived Value ◽  
The World ◽  
Information And Communication ◽  
The Relationship ◽  
Intervening Variables

The rapid development of information and communication technology is currently having an impact on changes in various fields, one of which is changes in people's lifestyles, including consumption in society. The development of information and communication technology has resulted in easier access for people in the world to access the internet and use it to buying and selling transactions online via the internet. The report Global Web Index notes that Indonesia has a high level of users e-commerce highest in the world and as many as 96% of internet users looking for a product or service to make purchases online. This has resulted in the development of e-commerce in Indonesia and throughout the world which is increasing as a consequence of which the competition is getting harder service providers are e-commerce required to provide the best service in order to increase customer satisfaction and trust so that customers will be loyal to using these services. This can be achieved by paying attention to customer value and corrective actions in an effort to restore service to customers. The purpose of this study was to analyze the effect of customer perceived value and e-service recovery on e-loyalty with e-satisfaction and e-trust as intervening variables. This study uses a quantitative approach by distributing questionnaires to ecommerce Shopee Indonesia customers in Medan City with a total sample of 328 respondents. The sampling technique in this study used non-probability sampling. Data analysis was carried out through SEM-PLS using the SmartPLS program. The results of this study indicate that customer perceived value has a significant effect on e-satisfaction and also e-loyalty. However, customer perceived value has no significant effect on e-trust. The variable e-service recovery directly has a significant effect on e-satisfaction, e-trust, and e-loyalty. E-satisfaction and e-trust cannot mediate the relationship between customer perceived value and e-loyalty, but they are able to mediate the relationship between e-service recovery and e-loyalty. Keywords: Customer perceived value, E-Service Recovery, E-Satisfaction, ETrust, E-Loyalty.

scholarly journals Cyberethics of Business Social Networking

2012 ◽  
pp. 314-338
Author(s):  
Dário Elias Félix Oliveira Rodrigues
Keyword(s):  
Social Networking ◽  
Information Flow ◽  
Ethical Issues ◽  
Personal Data ◽  
Initial Letter ◽  
The Internet ◽  
Ethical Challenges ◽  
Marketing Model ◽  
On Line ◽  
Problem Characteristic

The digital technologies open a virtual world where making successful business over the Internet and especially on social networks imply unusual ethical dilemmas. This chapter will seek to handle this problem, characteristic of the information age, highlighting ethical challenges surrounding the participation in a new electronic dimension which quickly became ubiquitous. In the same line of the marketing model entitled “Marketing-mix”1, a new mnemonical model is presented. This model will be designated as “Cyberethics2-mix”, and is composed by four elements, all of them having the initial letter “P”. These elements represent the following ethical issues that should be carefully taken into account when practicing business on the Internet: Property of intellectual rights over digitized contents; Precision of the content and data made available on the www 3; Possibility to access the on-line information flow; Privacy of personal data on Internet networking /

Mapping Forensic Odontology Literature Using Open Source Bibliographies and Software

2015 ◽  
pp. 170-189 ◽  
Author(s):  
J. John Jeyasekar ◽  
P. Saravanan
Keyword(s):  
Data Analysis ◽  
Domain Structure ◽  
Forensic Odontology ◽  
Bibliographic Databases ◽  
The Internet ◽  
Bibliometric Indicators ◽  
Computer Algorithms ◽  
Publish Or Perish ◽  
Growing Domain ◽  
Scientific Disciplines

Domain visualization, an emerging field of study is used to map the growing domain structure of scientific disciplines. Scientometrics is a distinct discipline that has emerged from citation based domain visualization. Visualization with the aid of science maps enables visual comprehension. Science maps can be effectively created with the help of computer algorithms. Bibliographic databases are also available freely over the internet. The various computer algorithms and bibliographic databases are discussed. Some of the different bibliometric indicators are also briefly explained. A mapping study of forensic odontology literature for a five year period of 2009 to 2013 is done using two bibliometric databases, viz., PubMed and Google Scholar, which are freely available. MS-Excel spreadsheets and Publish or Perish (PoP) software are used for data analysis. Co-word maps are also created using VOSviewer to visualize the sub-fields of forensic odontology.

Organizational Research Over the Internet

2004 ◽  
pp. 130-155 ◽  
Author(s):  
W. Benjamin Porr ◽  
Robert E. Ployhart
Keyword(s):  
Informed Consent ◽  
Applied Research ◽  
Ethical Issues ◽  
Future Research ◽  
The Internet ◽  
Organizational Research ◽  
Key Points ◽  
Potential Benefits ◽  
Use Of The Internet

This chapter presents a framework through which ethical Internet-based organizational research can be conducted. Organizational constraints that promote the use of the Internet for applied research are identified, followed by potential benefits and drawbacks. The chapter then discusses the ethical issues that must be considered when conducting Internet-based organizational research; these include concerns about privacy, confidentiality, anonymity, informed consent and providing a debriefing. A case study illustrates these issues, and the chapter concludes with directions for future research. Numerous tables and figures are used to serve as a quick reference for the key points of the chapter.

Conducting Ethical Research in Virtual Environments

2008 ◽  
pp. 1443-1450
Author(s):  
Lynne D. Roberts ◽  
Leigh M. Smith ◽  
Clare M. Pollock
Keyword(s):  
Virtual Environments ◽  
Ethical Issues ◽  
Computer Mediated Communication ◽  
Social Science Research ◽  
Science Research ◽  
Early Research ◽  
The Internet ◽  
Mediated Communication ◽  
Ethical Research ◽  
Computer Mediated

The rapid growth of the Internet has been accompanied by a growth in the number and types of virtual environments supporting computer-mediated communication. This was soon followed by interest in using these virtual environments for research purposes: the recruitment of research participants, the conduct of research and the study of virtual environments. Early research using virtual environments raised a number of ethical issues and debates. As early as 1996, a forum in the The Information Society (vol. 12, no. 2) was devoted to ethical issues in conducting social science research online. The debate has continued with more recent collaborative attempts to develop guidelines for ethical research online (Ess & Association of Internet Researchers, 2002; Frankel & Siang, 1999).

An intervariable approach to customer satisfaction and loyalty in the internet service market

2019 ◽  
Vol 29 (4) ◽  
pp. 772-798 ◽  
Author(s):  
Mamoun N. Akroush ◽  
Bushra K. Mahadin
Keyword(s):  
Customer Satisfaction ◽  
Customer Value ◽  
Perceived Value ◽  
Future Research ◽  
The Internet ◽  
Service Market ◽  
Internet Service ◽  
Confirmatory Factor Analyses ◽  
Content Type ◽  
Attitudinal Loyalty

Purpose The purpose of this paper is to examine a multidimensional model of customer perceived value (CPV), customer satisfaction (CS) and loyalty from internet subscribers’ perspectives. Design/methodology/approach In total, 1,297 out of 2,000 online surveys were valid for the analysis. Confirmatory factor analyses were performed to assess the research constructs’ unidimensionality, validity and composite reliability. Structural path analysis was used to test the hypothesized relationships of the research model. Findings CPV positively affects functional and technical satisfaction as well as cognitive loyalty. Functional satisfaction positively affects technical satisfaction and attitudinal loyalty. Attitudinal loyalty positively affects cognitive and behavioral loyalty, and the latter positively affects cognitive loyalty. In total, 53 percent of variation in cognitive loyalty was caused by behavioral, attitudinal loyalty and perceived value path. Research limitations/implications Future research could investigate other outcomes of CS dimensions, such as customer lifetime value, customer retention, profitability, return on investment and market share, and their effects on customer loyalty (CL). Future research can also examine the effect of other dimensions of perceived customer value on CS and loyalty dimensions simultaneously. Other future research areas are also outlined. Practical implications CPV acts as a cornerstone to developing a successful multidimensional program of CL through functional and technical satisfactions. Marketing directors need to focus on building CL schemes and strategies that should take into consideration the long-term and short-term loyalty. Originality/value Theoretically, using an intervariable perspective, this paper has responded to important calls for conducting research on the chain of perceived value, CS and loyalty chain. Practically, this paper is the first empirical research devoted to developing an intervariable approach to the chain of perceived value, CS and loyalty in the internet service market.

Privacy Issues in Public Web Sites

2008 ◽  
pp. 256-264
Author(s):  
Eleutherios A. Papathanassiou ◽  
Xenia J. Mamakou
Keyword(s):  
Web Sites ◽  
World Wide ◽  
Ethical Issues ◽  
Personal Information ◽  
Personal Data ◽  
Information Privacy ◽  
The Internet ◽  
Organizational Information ◽  
The World ◽  
Privacy Issues

The advent of the Internet has altered the way that individuals find information and has changed how they engage with many organizations, like government, health care, and commercial enterprises. The emergence of the World Wide Web has also resulted in a significant increase in the collection and process of individuals’ information electronically, which has lead to consumers concerns about privacy issues. Many researches have reported the customers’ worries for the possible misuse of their personal data during their transactions on the Internet (Earp & Baumer, 2003; Furnell & Karweni, 1999), while investigation has been made in measuring individuals’ concerns about organizational information privacy practices (Smith, Milberg & Burke, 1996). Information privacy, which “concerns an individual’s control over the processing, that is the acquisition, disclosure, and use, of personal information” (Kang, 1998) has been reported as one of the most important “ethical issues of the information age” (Mason, 1986).

Conducting Ethical Research in Virtual Environments

2005 ◽  
pp. 523-528 ◽  
Author(s):  
Lynne D. Roberts ◽  
Liegh M. Smith ◽  
Claie M. Pollock
Keyword(s):  
Virtual Environments ◽  
Ethical Issues ◽  
Computer Mediated Communication ◽  
Social Science Research ◽  
Science Research ◽  
Early Research ◽  
The Internet ◽  
Mediated Communication ◽  
Ethical Research ◽  
Computer Mediated

The rapid growth of the Internet has been accompanied by a growth in the number and types of virtual environments supporting computer-mediated communication. This was soon followed by interest in using these virtual environments for research purposes: the recruitment of research participants, the conduct of research and the study of virtual environments. Early research using virtual environments raised a number of ethical issues and debates. As early as 1996, a forum in the The Information Society (vol. 12, no. 2) was devoted to ethical issues in conducting social science research online. The debate has continued with more recent collaborative attempts to develop guidelines for ethical research online (Ess & Association of Internet Researchers, 2002; Frankel & Siang, 1999).

Virtual Absenteeism

2011 ◽  
pp. 138-149
Author(s):  
William H. Friedman
Keyword(s):  
Ethical Issues ◽  
Working Hours ◽  
Economic Loss ◽  
The Internet ◽  
Financial Consequences ◽  
Fair Hearing ◽  
Telephone Calls ◽  
Use Of The Internet ◽  
The Cost ◽  
Conscious Attention

This chapter will discuss problems arising from employee use of the Internet for personal pursuits during paid working hours. Since there are both financial and non-financial consequences of such behavior (Friedman, 2000), it is worthwhile to evaluate existing attempts to deal with this problem and suggest some new ones. Nevertheless, virtual absenteeism is not a totally negative phenomenon; hence, one needs to give a fair hearing to the claims of the employees engaged in this activity. It is not necessarily an economic loss to the employer when employees take care of private matters or even play on the Internet, if it is within reason and results in a refreshed approach to the job at hand. Still, if the employee is excessively occupied with non-business Internet activity, there is no doubt a corresponding decrease in the amount of conscious attention given to the processing of organizational concerns. Moreover, ethical issues emerge concerning the misuse of time, avoidance of responsibility and violation of employee-employer contracts, implicit or explicit. Since the employer is defraying the cost of both the hardware and software involved, Internet misuse results in expenses far exceeding losses from such minor trespasses as personal telephone calls and company stationery misappropriated for personal reasons. Further, diversionary materials such as magazines and games brought to the workplace by employees which were paid out of their own pockets, while clearly resulting in lost time for the employer, at least did not require highly sophisticated and expensive technology to support the diversions. Finally, it is necessary to show that the sheer scale of modern slacking requires very special measures that consider not only financial, but legal, social, moral and psychological ramifications as well.

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