Email and Knowledge Creation

2011 ◽  
pp. 89-108 ◽  
Author(s):  
Sharman Lichtenstein ◽  
Craig M. Parker ◽  
Margaret Cybulski
Keyword(s):  
Organizational Communication ◽  
Knowledge Creation ◽  
Fluid Dynamic ◽  
Knowledge Workers ◽  
Communication Technologies ◽  
Organizational Knowledge ◽  
Theoretical Perspectives ◽  
Time Zones ◽  
Dynamic Community

The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can be built. This chapter presents a case study of a Singerian inquiring organization which illustrates how a fluid dynamic community of employees can use email to build knowledge, learn, make decisions, and enhance wisdom through a cycle of knowledge combination (divergence) and knowledge qualification (convergence). The chapter offers new theoretical perspectives on the enhancement of wisdom in inquiring organizations and provides practical insights into the use of email for supporting effective knowledge creation in inquiring organizations.

E-mail and Knowledge Creation

2011 ◽  
pp. 509-524
Author(s):  
Sharman Lichtenstein ◽  
Craig M. Parker ◽  
Margaret Cybulski
Keyword(s):  
Organizational Communication ◽  
Knowledge Creation ◽  
Fluid Dynamic ◽  
Knowledge Workers ◽  
Communication Technologies ◽  
Theoretical Perspectives ◽  
Time Zones ◽  
Dynamic Community ◽  
E Mail

The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can be built. This chapter presents a case study of a Singerian inquiring organization which illustrates how a fluid dynamic community of employees can use email to build knowledge, learn, make decisions, and enhance wisdom through a cycle of knowledge combination (divergence) and knowledge qualification (convergence). The chapter offers new theoretical perspectives on the enhancement of wisdom in inquiring organizations and provides practical insights into the use of email for supporting effective knowledge creation in inquiring organizations.

Digital Technologies as Media to Transfer Knowledge in IT Firms

2016 ◽  
pp. 204-217 ◽  
Author(s):  
Laura Zapata-Cantú ◽  
Teresa Treviño ◽  
Flor Morton ◽  
Ernesto López Monterrubio
Keyword(s):  
Knowledge Transfer ◽  
Organizational Communication ◽  
Information And Communication Technologies ◽  
Communication Channels ◽  
Digital Technologies ◽  
Communication Technologies ◽  
Study Approach ◽  
Transfer Processes ◽  
Information And Communication

During the last decade, improvements in information and communication technologies have made possible the transformation of knowledge transfer processes from purely informal to increasingly formal and more diverse communication mechanisms that enrich intra-organizational communication channels. In this chapter, the authors followed a case study approach to analyze three Mexican companies with the objective of understanding how companies in the IT sector are implementing digital technologies to achieve knowledge transfer in their organizations. The findings suggest that workers seek and choose tools that can be personalized and customized to adapt to their own needs. New digital technologies are proving to be a new and relevant channel of communication among people: therefore, these should be considered to be one possible way to motivate knowledge transfer at work.

ASSESSING ORGANIZATIONAL KNOWLEDGE CREATION THEORY IN COLLABORATIVE R&D PROJECTS

2002 ◽  
Vol 06 (04) ◽  
pp. 387-418 ◽  
Author(s):  
WILLIAM H. A. JOHNSON
Keyword(s):  
Research And Development ◽  
Technological Innovation ◽  
Knowledge Creation ◽  
Collaborative Research ◽  
Organizational Knowledge ◽  
Technical Knowledge ◽  
Intensive Study ◽  
Organizational Knowledge Creation ◽  
Survey Results

The paper describes research from an intensive study of technological innovation in collaborative research and development (R&D) projects. Specifically, the factors of organizational knowledge creation presented by Nonaka and Takeuchi are extended into the inter-organizational realm by examining survey results of 25 collaborative R&D projects. A case study is also presented from a set of six in-depth cases from the study's population of projects. It was found that specification of goals and scanning of relevant environment factors were significant positive factors in successful technological innovation in this context. In general, the results presented in this paper indicate that inter-organizational collaboration in R&D may require different technical knowledge-creating factors or enabling conditions from the single organization situation. Practical and theoretical implications regarding the use of such managerial devices in successful technical knowledge creation strategies are also discussed.

MANAGEMENT PRACTICES FOR ORGANIZATIONAL KNOWLEDGE CREATION: RETAIL SECTOR ENTERPRISE CASE STUDY IN BRAZIL

2013 ◽  
Vol 4 (2) ◽  
pp. 1
Author(s):  
Marcelo Macedo ◽  
Ozéias Espíndola ◽  
Fernando Gauthier ◽  
Fernando Luiz Freitas Filho ◽  
Antônio José dos Santos
Keyword(s):  
Knowledge Creation ◽  
Management Practices ◽  
Organizational Knowledge ◽  
Retail Sector ◽  
Organizational Knowledge Creation

Public Administration and Information and Communication Technologies

2014 ◽  
Vol 1 (2) ◽  
pp. 43-64
Author(s):  
Shefali Virkar
Keyword(s):  
Information And Communication Technologies ◽  
Municipal Government ◽  
Communication Technologies ◽  
Theoretical Perspectives ◽  
Organisational Reform ◽  
Information And Communication ◽  
Ecology Of Games ◽  
Reform Processes

This article critically examines the role of Information and Communication Technologies (ICTs) in governmental reform processes in development through a case study of the Greater Bangalore Municipal Corporation. The study explores the increasing use of ICTs for property taxation and its impact on municipal government reform processes within a developing world context. Attracted by the ‘hype and hope' of such technologies and related platforms, development actors across the world have adopted computer-based systems and related ICTs for use in government as a means reforming the inefficiencies in public service provision. Much has been written about e-governance within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. This paper will examine not only the interplay of local contingencies and external influences acting upon the project's implementation but also aim to offer an insight into disjunctions in these relationships which inhibit the effective exploitation of ICTs in the given context. The research on which this paper is based focus on an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore, India between 1998 and 2008. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps' which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the article contributes not just to an understanding of the role of ICTs in administrative reform in development, but towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and sensitive to an ecology of actors and their various motivations within the organisation.

Supervision: A Case Study

1977 ◽  
Vol 8 (4) ◽  
pp. 256-263
Author(s):  
Roberta Chapey ◽  
Geraldine Chapey
Keyword(s):  
Organizational Communication ◽  
Behavioral Changes ◽  
Personal Problems ◽  
Clinically Significant

Occasionally, it is the responsibility of a supervisor to help a staff speech clinician resolve professional and or personal problems that interfere with the delivery of quality services. To deal with this situation, the supervisor must be equipped with the techniques and procedures for effective organizational communication. This article presents a case study in which a speech clinician demonstrated irresponsibility in various job areas. The supervisor’s philosophy and the procedures used in managing these problems are presented. The behavioral changes suggest that the supervisor’s interventive procedures were clinically significant and warrant further investigation.

The Category Is . . . Opulence!

2020 ◽  
Vol 7 (1) ◽  
Author(s):  
Joseph Plaster
Keyword(s):  
Performance Studies ◽  
Knowledge Creation ◽  
People Of Color ◽  
Gender Nonconforming ◽  
Johns Hopkins University ◽  
The Cross ◽  
And Gender ◽  
A Performance

In recent years there has been a strong “public turn” within universities that is renewing interest in collaborative approaches to knowledge creation. This article draws on performance studies literature to explore the cross-disciplinary collaborations made possible when the academy broadens our scope of inquiry to include knowledge produced through performance. It takes as a case study the “Peabody Ballroom Experience,” an ongoing collaboration between the Johns Hopkins University Sheridan Libraries, the Peabody Institute BFA Dance program, and Baltimore’s ballroom community—a performance-based arts culture comprising gay, lesbian, queer, transgender, and gender-nonconforming people of color.

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