Academic and Business Users

2005 ◽  
pp. 243-261
Author(s):  
Nicole Mayer
Keyword(s):  
Information Quality ◽  
Implementation Process ◽  
Qualitative Assessment ◽  
User Group ◽  
Personal Factors ◽  
Erp System ◽  
Attitudes And Perceptions ◽  
Training Quality ◽  
User Groups ◽  
Business User

This chapter proposes a model of ERP user acceptance, performing a qualitative assessment of a university implementation in terms of two distinctive user groups: business users and academic users. The model examines areas of system and information quality, attitudes and perceptions, training quality, user ability, and user’s situational and personal factors. Through conduction of a field study and subsequent analysis, it is concluded that the user groups, while experiencing a similar implementation process, are demonstrated as being so different and undergoing different forces that it cannot be stated which user group has the overall best level of acceptance of and satisfaction with the new ERP system. Factors such as personal and cultural background and workplace influences have proven to be extremely strong for both groups. Training is shown as having the greatest impact on the business user group, as the techniques used created favorable impressions of the new system, and it is possible such an effect could be extended to academic users, given different training circumstances.

Time, Attitude, and User Participation

2010 ◽  
pp. 80-98
Keyword(s):  
Process Model ◽  
User Involvement ◽  
Implementation Process ◽  
Model Analysis ◽  
User Participation ◽  
Erp Implementation ◽  
New Techniques ◽  
Erp System ◽  
User Groups

Assimilation of a standard ERP system to an organization is difficult. User involvement seems to be the crux of the matter. However, even the best intentions for user involvement may come to nothing. A case study of a five-year ERP implementation process reveals that a main reason may be that the perception of usefulness of the system in any given phase of the implementation is heavily dependent on preceding events—the process. A process model analysis identifies eight episodes and nine encounters in the case showing that the user’s attitude towards the ERP system changes between acceptance, equivocation, resistance and rejection depending on three things: (1) the dynamic between user and consultants, (2) the dynamic between different user groups, and (3) the understanding of technical, organizational and socio-technical options. When relating the empirical findings to existing theory on user participation, it is argued that the changes could be explained as a slide from influential user participation toward pseudo participation and back to influential participation, and that user participation in the context of ERP implementations raises new issues regarding user participation. Thus further research regarding new approaches and/or new techniques and tools for user participation in the context of ERP implementations is needed.

scholarly journals Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality

2020 ◽  
Vol 10 (1) ◽  
pp. 282-293
Author(s):  
Ford Lumban Gaol ◽  
Intan Puryasana ◽  
Tokuro Matsuo
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Erp System ◽  
Implementation Team ◽  
Chemical Company ◽  
Chemical Companies ◽  
It Application

AbstractThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.

The Impacts of the Quality Dimensions of the ERP System on the Realization of the Fundamental Business Objectives and Perceived Usefulness

2018 ◽  
Vol 14 (4) ◽  
pp. 89-107
Author(s):  
Ashraf Ahmed Fadelelmoula
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
Perceived Usefulness ◽  
Information Systems Success ◽  
Business Objectives ◽  
Erp System ◽  
Quality Dimensions

This article empirically assesses the impacts of the quality dimensions of the enterprise resource planning (ERP) system on the realization of the fundamental business objectives of information systems and perceived usefulness. To assess these impacts, a theoretical model was developed based on the theory of information systems success. The model comprises the quality dimensions of the ERP system and their hypothesized relationships with the realization of the fundamental business objectives and perceived usefulness. To test the postulated relationships, a questionnaire was constructed based on a thorough survey of the information systems literature. The questionnaire was distributed to a sample of 300 end users of the ERP system in a public university in the Kingdom of Saudi Arabia (KSA). The collected data were tested using regression analysis. The findings reveal that information quality has the highest effect on the realization of business objectives, while service quality has the highest effect on the perceived usefulness. These findings indicate that the crucial aspects of both information quality and service quality should receive greater management attention in order to enhance the individual and organizational impacts of the ERP systems.

Research on Model Transformation Method Oriented to Model Driven ERP System

2013 ◽  
Vol 670 ◽  
pp. 208-215
Author(s):  
Ying Che ◽  
G. Wang ◽  
M. Lv ◽  
B.Y. Ren
Keyword(s):  
Enterprise Resource Planning ◽  
Model Transformation ◽  
Implementation Process ◽  
Resource Planning ◽  
Transformation Method ◽  
Erp System ◽  
Model Driven ◽  
Existing Problems ◽  
Mapping Rules ◽  
Independent Model

The model transformation from Computation Independent Model (CIM) to Platform Independent Model (PIM) level is one of the crucial and difficult points in the implementation process of model-driven Enterprise Resource Planning (ERP) system. For achieving the semantic conforming transformation between these two abstract modeling levels in Model Driven Architecture (MDA), a model transformation method based on ontology technology was proposed, which was a semi-automatic and general method. Firstly, the existing problems of model transformation from CIM level to PIM level in current studies were analyzed. Then, a model transformation framework based on ontology was built, the basic concepts relating to ontology were defined, and the whole architecture was described. After that, the transformation method was researched from two parts, the discovering of mapping rules and the occurrence of model transformation, which included the discovering technology of mapping rules based on similarity and the working principles of model transformation generator. Finally, a model transformation example was provided for validating the practicability and feasibility of proposed theories.

scholarly journals COMPREHENSIVE MEDICATION MANAGEMENT SERVICES IN A BRAZILIAN SPECIALITY PHARMACY: A QUALITATIVE ASSESSMENT

2017 ◽  
Vol 9 (3) ◽  
pp. 227 ◽  
Author(s):  
Kirla Barbosa Detoni ◽  
Mariana Martins Gonzaga Do Nascimento ◽  
Isabela Viana Oliveira ◽  
Mateus Rodrigues Alves ◽  
Manoel Machuca GonzÁles ◽  
...  
Keyword(s):  
Participant Observation ◽  
Patient Flow ◽  
Medication Management ◽  
Implementation Process ◽  
Ethnographic Study ◽  
Qualitative Assessment ◽  
Healthcare Team ◽  
Structured Interviews ◽  
Eligibility Criteria ◽  
Manager Support

Objective: To understand and describe the implementation process of a comprehensive medication management (CMM) service in a public speciality pharmacy in Brazil.Methods: Ethnographic study conducted over 17 mo (September 2014 to February 2016) in a public speciality pharmacy. Semi-structured interviews were conducted with twelve participants. Notes on field journals, resulting from participant observation conducted by the two pharmacists directly responsible for the service implementation, were also used as a source of data.Results: Ten important conditions to improve the success of CMM service implementation were identified: manager support; evaluation of physical and material resources; evaluation of human resources practitioners’ characteristics and knowledge about the theoretical framework of CMM services; time dedicated to CMM services; redefining the work process; defining patient eligibility criteria to CMM service; defining patient flow to CMM service; communication with healthcare team; integration with the staff; and marketing the service internally.Conclusion: The results unveiled by this article can be used by pharmacists and managers as a tool to optimize the implementation of CMM services in different healthcare settings. These conditions do not consist the only aspects necessary to ensure the success of the service; however, they can contribute to optimize the implementation process of the practice

The Water Gap Risk Index – a novel approach for spatially distributed and sector-specific water scarcity risk calculations in urbanized catchments

2021 ◽  
Author(s):  
Mehmet Umit Taner ◽  
Dimmie Hendiriks ◽  
Lieke Huesken ◽  
Niels Mulder ◽  
Diana Morales Irato ◽  
...  
Keyword(s):  
Water Scarcity ◽  
Water Demand ◽  
Risk Index ◽  
Spatial And Temporal Variability ◽  
The Novel ◽  
User Group ◽  
User Groups ◽  
Urban Catchments ◽  
Gap Risk ◽  
The Impact

<p>An increasing number of mega-cities, such as Cape Town, Lima, and São Paulo, are confronted with increasing droughts as well as an increase in water demand. Inevitably, this leads to increasing pressure on the available water resources and associated risks and economic impact for the water-dependent sectors (eg. drinking water supply, industry, energy production, agriculture, nature) and different user groups within the sectors (eg. low, middle- and high-income households, self-subsistence farmers, large farms). To address these problems and to develop targeted mitigation strategies, risk analyses are required that quantify the impact of water scarcity on the various sectors and users-groups in different parts of the catchment.</p><p>Here, we present the Water Gap Risk Index (WGRI) that quantifies water scarcity and its impacts on a variety of economic sectors and user groups. The WGRI provides a normalized score to reflect high spatial and temporal variability typical for urban catchments that apply to different settings and problems. Index calculation involves the combination of unmet water demand and its characteristics with socioeconomic aspects related to vulnerability and exposure. The Water Gap term quantifies water system performance over a defined time period taking into account the frequency, persistence, and severity of unmet water demand.  Vulnerability metrics provide a score for each sector and user-group separately using context-specific vulnerability indicators of each sector and user-group.</p><p>In the novel WGRI special attention is paid to the vulnerability of different water user-groups, based on their socio-economic status level (expressed in income, consumption, or other indicators) and respective water use. We consider that 1 liter of water does not have the same utility for different user groups, based on the principle of the diminishing marginal utility curve. As a result, the impact of water scarcity and mitigation measures will also play out differently for these different user groups.</p><p>The novel WGRI is being applied in the context of the WaterLOUPE approach[1], to the catchment of Sao Paolo, Lima, and Chennai.</p><p>[1] https://doi.org/10.5194/egusphere-egu2020-20505</p>

Aging and Health: A New Relationship

2020 ◽  
pp. 1-7
Keyword(s):  
Older People ◽  
Health Professions ◽  
User Group ◽  
Neurological Problem ◽  
Aging And Health ◽  
User Groups ◽  
Mental Health Difficulties ◽  
The Uk ◽  
The Relationship ◽  
Active Citizen

Old age is not of itself a pure neurological ‘problem’, pathology or statement of need. ‘Older people’ or an ‘aging population’ are not a homogeneous group and categorisation as a distinct service user group is, arguably, contentious. Furthermore, since the advent of personalisation in the UK for, conceptualizing support by user groups is considered by many as obsolete. People do not receive health services by virtue of being ‘older’. Rather they are in need of a service - for example, because of ill health, physical impairment, mental health difficulties, addiction or offending. This article will enable us to consider the implications of the re-figuring of the relationship between the state, older people and health professions and social work. This constructs an ambiguous place for older people: they feature either as a resource - captured in the idea of the ‘active citizen’, as affluent consumers, volunteers or providers of childcare- or as a problem in the context of poverty, vulnerability and risk.

An Investigation of Enterprise Resource Planning Implementation in a Small Firm

2013 ◽  
pp. 57-80
Author(s):  
Magdy Abdel-Kader ◽  
Thu Phuong Nguyen
Keyword(s):  
Decision Making ◽  
Small Firm ◽  
Enterprise Resource Planning ◽  
Implementation Process ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp Implementation ◽  
Erp System ◽  
Small Organizations ◽  
Selection Processes

Enterprise Resource Planning (ERP) systems have been recognized as complex and costly, which limited their implementation in large organizations. However, an increasing number of small organizations have recently gained interest in this system. This paper investigates the implementation process of ERP in a small firm. The investigation focused on two perspectives of ERP implementation: successes achieved and problems encountered. Despite many problems encountered in the firm, the ERP system still exists. This gives evidence that small organizations are more flexible and motivated to adapt to change and implement an ERP system. Most problems were encountered at early stages of implementation, which can be minimized if deliberate decision making of ERP implementation and proper selection processes were in place. Further, ERP is a good solution for small organizations if they are able to build a relevant in-house system.

Open and Closed Practicals for Enterprise Resource Planning (ERP) Learning

2011 ◽  
pp. 138-152 ◽  
Keyword(s):  
Enterprise Resource Planning ◽  
Business Processes ◽  
Deep Understanding ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp System ◽  
Technological Complexity ◽  
Functional Aspects ◽  
Business User ◽  
Teaching Learning

Enterprise Resource Planning (ERP) systems are implemented in companies to improve their business processes. An ERP system entails extensive functional and technological aspects during its implementation. Teaching ERP systems for computer science students implies addressing these two aspects: ERP functionality and technological features. It is a challenge for teachers to design practical experimentation that students can perform in the teaching environment, due to the prerequisite of a deep understanding of the business processes, business user requirements, and the technological complexity of ERP systems. In order to improve student skills in ERP systems, we encourage active learning among students. In this chapter, we present a methodology using open and closed practicals to learn about both technical and functional aspects of ERP systems. Using these practicals allows us to prepare and organize this teaching/ learning process.

Process Mining to Analyze the Behaviour of Specific Users

2011 ◽  
pp. 1589-1597
Author(s):  
Laura Maruster
Keyword(s):  
Information Systems ◽  
Fast Diffusion ◽  
User Group ◽  
User Characteristics ◽  
Web Based ◽  
User Behaviour ◽  
Web Navigation ◽  
Navigational Patterns ◽  
User Groups ◽  
Low Performance

As the on-line services and Web-based information systems proliferate in many domains of activities, it has become increasingly important to model user behaviour and personalization, so that these systems will appropriately address user characteristics. In this sense, particular topics are addressed by research in humancomputer interaction (HCI), such as the discovering of user behaviour or navigation styles (Balajinath & Raghavan, 2001; Herder & Juvina, 2005; Juvina & Herder, 2005b; Mensalvas et al., 2003; Obendorf, et al., 2007), developing metrics involved in modelling and assessing web navigation (Herder, 2002; McEneany, 2001; Spiliopoulou & Pohle, 2001), and cognitive models for improving the redesign of information systems (Bollini, 2003; Ernst & Story, 2005; Juvina & Herder, 2005a; Juvina et al., 2005b; Lee & Lee, 2003). Various methods have been developed to model web navigation in case of generic users (Eirinaki &Vazirgiannis, 2003). The existence of systems and/or interfaces neglecting specific user groups results into low performance of these systems, which requires further redesign. By investigating navigational patterns of specific user groups, and combining with their specific characteristics, the (re)design of the systems can be made more effectively. In this chapter, farmers have been considered as a specific user group. However, the methodology discussed in this chapter can be used also in case of other specific user groups. Focusing on farmers as a specific IT user group, becomes an important research issue (Thysen, 2000). Farmers show a low rate of management software adoption (Alvarez & Nuthall, 2006). Different projects have been initiated to support farmers, to pursue their decision-making activities with the aid of Information Systems (see Fountas, Wulfsohn, Blackmore, Jacobsen, & Pederson, 2006; US North Central Research in Farm Information Systems, 2000). Kuhlmann & Brodersen (2001) and Hayman (2003) express their pessimism about the fast diffusion of complex information technology tools and decision support systems (DSS) among farmers. Various studies aimed to find factors that hamper adoption of DSSs in agriculture (Faber, Jorna, Van Haren, & Maruster, 2007; Kerr, 2004; Kuhlmann & Brodersen, 2001). Alvarez & Nuthall (2006) conclude that “software developers must work with farmers, both in design, and training and support, and the system must be configurable to suit a range of farmer characteristics”. Therefore, there seems to be a real need to personalize these systems, such that they address farmers’ characteristics. Personalization of website design that supports DSS systems, to incorporate user characteristics, enhances effectiveness and usage of these systems. “The goal of personalization is to provide users with what they want or need without requiring them to ask for it explicitly” (Mulvenna, Anand, & Buchner, 2000). The enhancement of website effectiveness is especially relevant in case a website offers access to underlying systems that aim to provide support and advice to its users. For instance, Jensen (2001) analyzed the usage of a web-based information system for variety selection in field crops. He compared four user groups by constructing measures based on logged information. This analysis reveals interesting similarities and differences in behaviour concerning the four groups. However, no insights could be given about the most typical sequence of behaviour/navigation patterns, such that it could support the redesign of the system.

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