User Help and Service Navigation Features in Government Websites

2008 ◽  
pp. 140-157 ◽  
Author(s):  
Stowers ◽  
Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Development ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Websites ◽  
Web Developers ◽  
Lack Of Knowledge

This chapter examines user help and service navigation features in government websites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector web development field. The chapter concludes by stating that web developers should work to overcome a second digital divide—one of a lack of knowledge of website organization and government structure. Users need to be actively assisted to find information by web developers.

User Help and Service Navigation Features in Government Web Sites

2011 ◽  
pp. 2643-2656
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Sites ◽  
Web Site ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Web Sites ◽  
Web Developers ◽  
Lack Of Knowledge

This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector Web development field. The article concludes by stating that Web developers should work to overcome a second digital divide, one of a lack of knowledge of Web site organization and government structure. Users need to be actively assisted to find information by Web developers.

User Help and Service Navigation Features in Government Web Sites

2008 ◽  
pp. 805-817
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Sites ◽  
Web Site ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Web Sites ◽  
Web Developers ◽  
Lack Of Knowledge

This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector Web development field. The article concludes by stating that Web developers should work to overcome a second digital divide, one of a lack of knowledge of Web site organization and government structure. Users need to be actively assisted to find information by Web developers.

Transforming the Public Sector through ICTs : Content Analysis of the E-Government Websites of the Ministries of the Government of Lesotho

2021 ◽  
Vol 11 (1) ◽  
pp. 55-77
Author(s):  
Molefi Matsieli ◽  
Radhamani Sooriyamoorthy
Keyword(s):  
Content Analysis ◽  
Public Sector ◽  
National Level ◽  
National Government ◽  
Current Status ◽  
Web Based ◽  
The Public ◽  
Government Services ◽  
Government Websites ◽  
The Government

E-government has been proposed as an ICT strategy and a tool to reinvent government and transform the public sector. However, most of the existing literature on transforming the public sector through ICTs in Lesotho assessed e-government at the national level through the National Government Web Portal. This paper evaluates the current status of the websites of the ministries of the Government of Lesotho concerning their maturity levels to deliver e-government services and allow government-citizens interaction. The evaluation is based on a content analysis of four ministerial websites. The results show that the websites of the ministries of the Government of Lesotho are at the infancy stages of e-government implementation, clearly delaying the realisation of the government objective to transform government and the public sector through the use of innovative technologies. It is recommended that the government addresses both technical and social obstacles impeding web-based e-government implementation.

Theoretical Application of Public Sector Planning and Budgeting

2018 ◽  
pp. 248-279
Author(s):  
Caroline E. Covell
Keyword(s):  
Public Sector ◽  
Social Exclusion ◽  
Negative Impact ◽  
Holistic Approach ◽  
Government Structure ◽  
The Public ◽  
Scientific Analysis ◽  
The Government ◽  
Theoretical Application ◽  
The Impact

The corporatization of the government has resulted in the change of the government structure and it has a negative impact on the fiscal budgeting. This change has also resulted in the equalization and generalization of the public-sector finance to private-sector finance. The impact is the disappearance of sources of funds and the adoption of the four-legged horse budget apocalypse and the categorical funding. This adoption has resulted in economic marginalization, social exclusion, massive corruption, and non-sustainability. A sustainable fiscal budget design requires the application of theory on practice and a holistic approach through the organizational structure and the timeframe of each jurisdiction, based on factual evidence and scientific analysis.

Measuring the Benefit of Interoperability

2011 ◽  
pp. 321-338
Author(s):  
Eleni Zampou ◽  
Stelios Eliakis ◽  
Katerina Pramatari
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Business Process ◽  
Activity Based Costing ◽  
Public Agencies ◽  
Traditional Use ◽  
Business Process Modelling ◽  
The Public ◽  
Government Services ◽  
The Mean

Governments started e-government strategies to renew the public sector and eliminate existing bureaucracy and therefore reduce costs. Interoperability appears as the mean for accomplishing the interlinking of information systems, applications and ways of working not only within governments but also in their interaction with the administration, enterprises and public sector. The main source of administration costs is the traditional use of paper as the linkage element between public agencies. Integrated electronic processes between public agencies can be the solution to reduce these costs and create a more efficient public sector. This paper proposes an approach for measuring the benefit of incorporating interoperability in e-government. This approach is based on the identification and analysis of certain processes (business process modelling) and on the activity based costing method. In particular, this approach concerns the measuring of benefit of applying interoperability in e-government services.

Web Services in Government Policy

2011 ◽  
pp. 2253-2271
Author(s):  
Matthew W. Guah
Keyword(s):  
Public Sector ◽  
Web Services ◽  
National Health ◽  
Government Policy ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
Success Stories ◽  
Criminal Justice Systems ◽  
Electronic Delivery

The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in government IT are suddenly reported in popular press. As a result of the electronic delivery of government services (i.e. the National Health Service, Defence and Criminal Justice systems) becomes more commonplace, the public sector is becoming increasingly dependent on technology. This chapter reports on a three years research, which looks at the application of Web Services into United Kingdom healthcare as a fulfilment of numerous semi- and unsuccessful IT projects, that fell-short of delivering any tangible benefits. The author looks at the National Health Service’s current IS strategy—fully dependent on Web services application—with the criteria of successful implementation, return on investment, increased productivity, innovation and user benefits.

E-Government in Australia

2013 ◽  
pp. 215-234 ◽  
Author(s):  
Ritesh Chugh ◽  
Srimannarayana Grandhi
Keyword(s):  
Public Sector ◽  
Ad Hoc ◽  
The Internet ◽  
Web Presence ◽  
The Public ◽  
Government Services ◽  
City Councils ◽  
Early Stages ◽  
Holistic Understanding ◽  
High Incidence

The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

Governmental Service Gamification

2019 ◽  
Vol 10 (3) ◽  
pp. 1-12 ◽  
Author(s):  
J. Tuomas Harviainen ◽  
Lobna Hassan
Keyword(s):  
Public Sector ◽  
Civic Engagement ◽  
Policy Makers ◽  
The Public ◽  
Government Services ◽  
Service Framework

The introduction of gamification of governmental services is a topic of interest to policy makers and gamification researchers and practitioners alike. Nonetheless, governmental gamification still remains an understudied area, despite the practical governmental gamification initiatives already taking place, facing increased implementation risks from the lack of guiding implementation principles. Such risks and lack of unified guidelines for governmental gamification necessitates the examination of governmental gamification from the perspective of existing knowledge to synthesize key knowledge fathered on its implementation. This article examines existing research in order to provide guidelines for applying gamification in government services. By using a combination of research on gamification in civic engagement and the Gamified Service Framework of Klapztein and Cipolla, the article creates a basic roadmap for recognizing factors that need to be considered when applying gamification techniques and methods in government services and the public sector in general.

Promoting Transparency and Strengthening Public Trust in Government through Information Communication Technologies?

2014 ◽  
Vol 1 (2) ◽  
pp. 25-42 ◽  
Author(s):  
Frank L. K. Ohemeng ◽  
Kwaku Ofosu-Adarkwa
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Communication Technologies ◽  
Public Trust ◽  
Information Communication Technologies ◽  
Infrastructure Development ◽  
Trust In Government ◽  
Information Communication ◽  
The Public ◽  
Remarkable Progress

This paper attempts to examine Ghana's quest to use ICT as a tool to enhance transparency and build public trust in government. The questions the paper attempts to answer are: what are the main challenges confronting the government's e-governance initiative as a tool to ensure transparency and citizens' trust in the public sector? What steps are being taken to address these challenges? We argue that while Ghana seems to have made remarkable progress in this endeavour, it still faces a number of significant obstacles, which must be addressed if the objectives of its e-governance project are to be fully realized. Key challenges include infrastructure development for the growth of ICT, the huge gap in access to ICT (or what may be described as the digital divide), and the change in organizational culture to enhance easy accessibility to public documents.

Sign in / Sign up

Export Citation Format

Share Document