Are Information Systems' Success and Failure Factors Related? An Exploratory Study

2008 ◽  
pp. 195-210
Author(s):  
Jeremy J. Fowler ◽  
Pat Horan
Keyword(s):  
Information Systems ◽  
Exploratory Study ◽  
Management Practices ◽  
Research Needs ◽  
Information Systems Success ◽  
Is Success ◽  
Two Sides ◽  
Systems Failure ◽  
Is Failure ◽  
Failure Factors

Although the discipline of information systems (IS) development is well established, systems’ failure, abandonment, and dissatisfaction with functioning systems remain widespread. This has generated a considerable amount of literature investigating the factors seen to contribute to IS success and failure. However, little attention has been given to the possible relationships among the factors most influential in IS success and failure. Therefore, we examine the development of a successful system and compare the factors associated with the system’s success against the factors most reported in the literature as being associated with systems’ failure. Project management practices may be affected by knowing whether success and failure are two sides of one coin or different in nature. The results of our exploratory study showed that four of the six factors identified by the participants in our chosen system as being the most influential in the success of the system were directly related to the factors identified from the literature as being most associated with IS failure. Although more research needs to take place, these results would suggest a considerable relationship might exist between IS success and failure factors.

Information Systems Success and Failure—Two Sides of One Coin, or Different in Nature? An Exploratory Study

2011 ◽  
pp. 1-18 ◽  
Author(s):  
Jeremy Fowler
Keyword(s):  
Information Systems ◽  
Exploratory Study ◽  
Management Practices ◽  
Research Literature ◽  
Review Of The Literature ◽  
Information Systems Success ◽  
Is Success ◽  
Factors Associated ◽  
Two Sides ◽  
Is Failure

Although the discipline of information systems (IS) development is well established, IS failure and abandonment remains widespread. As a result, a considerable amount of IS research literature has investigated, among other things, the factors associated with IS success and failure. However, little attention has been given to any possible relationships that exist among the uncovered factors. In an attempt to address this, we examine the development of a successful IS, and compare the factors associated with its success against the factors most reported in our review of the literature as being associated with IS failure. This may be an important area of study given, for example, project management practices may be affected by knowing whether success and failure are two sides of one coin, or different in nature. The results of our exploratory study showed that four of the six factors associated with the success of the investigated IS were related to the factors identified from our review of the literature as being associated with IS failure.

Framing ERP Success from an Information Systems Failure Perspective

2017 ◽  
Vol 15 (2) ◽  
pp. 31-47 ◽  
Author(s):  
Pierluigi Zerbino ◽  
Davide Aloini ◽  
Riccardo Dulmin ◽  
Valeria Mininno
Keyword(s):  
Project Management ◽  
Information Systems ◽  
Enterprise Resource Planning ◽  
Management Practices ◽  
Resource Planning ◽  
Complex Issue ◽  
Management Approaches ◽  
Definition Of ◽  
Systems Failure ◽  
Is Failure

To the best of our knowledge, extant definitions of Enterprise Resource Planning (ERP) success are not comprehensive, and they do not address all of the most relevant dimensions of this complex issue. Consequently, current ERP success models may lead to deceptive evaluations. Through a rigorous logical shift starting from IS failure, and diverging from classical project management approaches, this paper attempts to define ERP success by means of four factors: Process, Correspondence, Interaction, and Expectation. Results formally integrates the literature gaps and enable the future definition of appropriate measurement items that could steer management practices towards a sounder approach to ERP success.

Integrating the Information Systems Success Model With Project Success Management Process

2021 ◽  
Vol 3 (2) ◽  
pp. 1-13
Author(s):  
Ali Varshosaz ◽  
João Varajão ◽  
Nilton Takagi
Keyword(s):  
Information Systems ◽  
Project Success ◽  
Position Paper ◽  
Management Process ◽  
Information Systems Success ◽  
Is Success ◽  
Actionable Knowledge ◽  
Delone And Mclean ◽  
Success Model ◽  
Information Systems Success Model

DeLone and McLean information systems success model has become a reference for explaining the success of information systems (IS). Attempts to apply and test the model have resulted in both confirmation and challenges. One of those challenges is how to translate the learnings from this model into actionable knowledge. This position paper proposes the integration of the information systems success model with the success management process as a way of getting synergies from both models and improving the study and practice of IS projects. Moreover, the authors present several examples of IS success measures to be used in practice.

An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context

2019 ◽  
pp. 61-75
Author(s):  
Veeraraghavan Jagannathan ◽  
Senthilarasu Balasubramanian ◽  
Thamaraiselvan Natarajan
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Internet Banking ◽  
Substantial Effect ◽  
Information Systems Success ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
Key Factor

The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation that made great strides from its humble beginnings in the mid-1990s. It is important for bank practitioners to know the factors contributing to the success of new technology by customers to enable them to be better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS success model to evaluate information systems(IS) success in the context of internet banking, with security as a new dimension. Data was collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction; however, security and information quality were found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.

The Effect of Education on Information Systems Success

2022 ◽  
pp. 1001-1020
Author(s):  
Richard J. Goeke ◽  
Kerri Anne Crowne ◽  
Dennis R. Laker
Keyword(s):  
Information Systems ◽  
Job Performance ◽  
Direct Effect ◽  
Tool Use ◽  
Education Level ◽  
Performance Model ◽  
Business Analytics ◽  
Information Systems Success ◽  
Is Success ◽  
The Many

Research into the relationship between education and information systems (IS) success (use, satisfaction, and impact) has produced mixed results. Such results seem counterintuitive, given the many benefits that education brings to the workplace. However, workplace research from Human Resources (HR) has similarly found that education has little direct effect on job performance. Instead, education has indirect effects on job performance through job expertise, which is what drives behavior and job performance. The present research integrated the Delone & McLean IS Success Model with the Job Performance Model, and found similar results: in a survey of 465 professionals working in business analytics (BA), user education level had no direct effect on IS success (BA tool use, satisfaction, and impact). Instead, education level had a positive effect on expertise with the BA tool, which in turn positively affected BA tool use. These results build upon those from HR, and suggest that education has an indirect effect on IS success, rather than a direct effect.

Predicting Flexibility and Success in Information Systems Planning: A System Dynamics Approach

2002 ◽  
Vol 01 (02) ◽  
pp. 165-186 ◽  
Author(s):  
Ramaraj Palanisamy ◽  
Sushil
Keyword(s):  
Information Systems ◽  
User Involvement ◽  
Survey Method ◽  
Systems Dynamics ◽  
Information Systems Success ◽  
Is Success ◽  
Systems Planning ◽  
Survey Results ◽  
High Level ◽  
Information Systems Planning

Organizations intend to achieve a high level of information systems flexibility and success. They plan information systems with multiple approaches and adopt different planning methodologies. A broad range of measurements is available in the literature to assess IS planning effectiveness and success. This study theoretically develops a causal model to assess and predict IS planning success, empirically validate the model, and simulate the empirically tested model to predict the "ends" and "means" of the IS planning. The Systems Dynamics approach is used to model and simulate the "ends" and "means" variables. The model represents the user involvement in IS planning and flexibility variables ("means") and IS success variables ("ends") in a framework. The questionnaire survey method is used to validate the model, and the survey was administered to 296 respondents from 42 organizations selected from eight different sectors. The survey results validate the existence of relationship between user involvement, flexibility, and IS success. The empirically validated model is used to predict flexibility and information systems success in the surveyed organizations.

scholarly journals Information Systems Success in the Public Sector: Stakeholders' Perspectives and Emerging Alignment Model

10.28945/2939 ◽  
2006 ◽  
Author(s):  
Ivana Elpez ◽  
Dieter Fink
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Private Sector ◽  
Information Systems Success ◽  
Is Success ◽  
The Public ◽  
Qualitative Case Studies ◽  
Success Model ◽  
Alignment Model ◽  
Western Australian

There have been many attempts to define Information Systems (IS) success but they have mostly been in the private sector. This paper reviews existing IS success models and then takes into account stakeholders as well as public sector perspectives in conducting qualitative case studies of 3 major Western Australian government agencies. Findings of the study identified key IS success variables relevant to the public sector and characteristics that distinguish the public from the private sector. By aligning success variables with these characteristics, it was possible to conceptualise an early theoretical IS success model for the sector.

When Innovation Stumbles

2016 ◽  
Vol 3 (1) ◽  
pp. 1-18 ◽  
Author(s):  
Lies Van Cauter ◽  
Frank Bannister ◽  
Joep Crompvoets ◽  
Monique Snoeck
Keyword(s):  
Information Systems ◽  
Process Model ◽  
Failure Process ◽  
Unified Theory ◽  
Is Success ◽  
Success Model ◽  
Use Of Technology ◽  
Systems Failure ◽  
Positivist Approach ◽  
Causes Of Failure

Catalogues of failure factors and descriptive accounts of failures are relatively easy to find in the information systems (IS) literature as are studies of IS success or technology adoption. In contrast, in-depth studies of failure are rare. What is more, most of the research into IS failure and success uses a positivist approach - two widely cited examples of the latter being the Delone and McLean IS success model and the Unified Theory of Acceptance and Use of Technology. Given this, an interesting question is whether an interpretivist approach can uncover aspects and causes of failure that might not be visible when viewed through a positivist lens. This paper seeks to answer this question by examining a failed e-government system in Flanders (Belgium) using Sauer's Information Systems failure process model. The analysis suggests that this model, and more generally an interpretivist approach, can provide a richer and more insightful understanding of the causes and the process of failure.

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