Exploratory Study on Effective Control Structure in Global Business Process Sourcing

2010 ◽  
pp. 408-425
Author(s):  
Gyeung-min Kim ◽  
Saem-Yi Kim
Keyword(s):  
Knowledge Transfer ◽  
Business Process ◽  
Control Mechanism ◽  
Control Structure ◽  
Case Analysis ◽  
Effective Control ◽  
Governance Mechanism ◽  
Global Business ◽  
Moderator Variable ◽  
Control Knowledge

In an IT-intensive global business process sourcing (global BPS) project, the structure chosen to control knowledge transfer is critical. The objective of this study is to explore the effective control structure for knowledge transfer in IT-intensive global BPS project. The research methods used in this study are a case study and survey. First, a generic framework on the control structure for knowledge transfer is derived from extant literature. This framework is applied to a case analysis of a service provider in Mauritius. As a result of the case analysis, a model for control structure facilitating knowledge transfer in global BPS is derived. The model includes a social control mechanism, communication mechanism, project control mechanism as independent variables, and governance mechanism as a moderator variable. The degree of knowledge transfer and success of global BPS are used as dependent variables. The propositions describing the relationships between the variables are formulated. A total of 19 survey items were generated for these variables. As results of the survey, the model is revised and a set of more refined propositions are generated in the conclusion. Both service providers and clients can benefit from this study by focusing on control mechanisms that affect the knowledge transfer and BPS success.

Exploratory Study on Effective Control Structure in Global Business Process Sourcing

2011 ◽  
pp. 135-152
Author(s):  
Gyeung-min Kim ◽  
Saem-Yi Kim
Keyword(s):  
Knowledge Transfer ◽  
Business Process ◽  
Control Mechanism ◽  
Control Structure ◽  
Case Analysis ◽  
Effective Control ◽  
Governance Mechanism ◽  
Global Business ◽  
Moderator Variable ◽  
Control Knowledge

In an IT-intensive global business process sourcing (global BPS) project, the structure chosen to control knowledge transfer is critical. The objective of this study is to explore the effective control structure for knowledge transfer in IT-intensive global BPS project. The research methods used in this study are a case study and survey. First, a generic framework on the control structure for knowledge transfer is derived from extant literature. This framework is applied to a case analysis of a service provider in Mauritius. As a result of the case analysis, a model for control structure facilitating knowledge transfer in global BPS is derived. The model includes a social control mechanism, communication mechanism, project control mechanism as independent variables, and governance mechanism as a moderator variable. The degree of knowledge transfer and success of global BPS are used as dependent variables. The propositions describing the relationships between the variables are formulated. A total of 19 survey items were generated for these variables. As results of the survey, the model is revised and a set of more refined propositions are generated in the conclusion. Both service providers and clients can benefit from this study by focusing on control mechanisms that affect the knowledge transfer and BPS success.

scholarly journals A Confrontation Decision-Making Method with Deep Reinforcement Learning and Knowledge Transfer for Multi-Agent System

Symmetry ◽  
2020 ◽  
Vol 12 (4) ◽  
pp. 631
Author(s):  
Chunyang Hu
Keyword(s):  
Decision Making ◽  
Reinforcement Learning ◽  
Knowledge Transfer ◽  
Large Scale ◽  
Effective Control ◽  
Small Scale ◽  
Learning Agent ◽  
Multi Agent ◽  
Transfer Method ◽  
Parameter Sharing

In this paper, deep reinforcement learning (DRL) and knowledge transfer are used to achieve the effective control of the learning agent for the confrontation in the multi-agent systems. Firstly, a multi-agent Deep Deterministic Policy Gradient (DDPG) algorithm with parameter sharing is proposed to achieve confrontation decision-making of multi-agent. In the process of training, the information of other agents is introduced to the critic network to improve the strategy of confrontation. The parameter sharing mechanism can reduce the loss of experience storage. In the DDPG algorithm, we use four neural networks to generate real-time action and Q-value function respectively and use a momentum mechanism to optimize the training process to accelerate the convergence rate for the neural network. Secondly, this paper introduces an auxiliary controller using a policy-based reinforcement learning (RL) method to achieve the assistant decision-making for the game agent. In addition, an effective reward function is used to help agents balance losses of enemies and our side. Furthermore, this paper also uses the knowledge transfer method to extend the learning model to more complex scenes and improve the generalization of the proposed confrontation model. Two confrontation decision-making experiments are designed to verify the effectiveness of the proposed method. In a small-scale task scenario, the trained agent can successfully learn to fight with the competitors and achieve a good winning rate. For large-scale confrontation scenarios, the knowledge transfer method can gradually improve the decision-making level of the learning agent.

scholarly journals Impact of Covid-19 on Business Industry and Management: Pandemic Challenges and Responses

2021 ◽  
Vol 9 (2) ◽  
Keyword(s):  
Problem Solving ◽  
Impact Assessment ◽  
Business Process ◽  
World Economy ◽  
Business Management ◽  
The Other ◽  
Problem Structure ◽  
Global Business ◽  
The World ◽  
The One

Covid-19 pandemic has created unprecedented interruption for the global business industry management. The world economy already facing a turbulent phase experienced the worst scenario in the view of this pandemic. Business management strategists and policymakers have been making an impact assessment to understand the problem structure of this worst possible pandemic situation. The present article tries to develop a viewpoint on Covid-19 impact on business industries and management. Further authors attempt to develop a problem-solving structure by discussing the best possible solutions to mitigate the fact on the one hand and facilitating the business process in various sectors such as business Industry, Marketing, finance, and health industries on the other.

Software documentation is not enough! Requirements for the documentation of AI

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Florian Königstorfer ◽  
Stefan Thalmann
Keyword(s):  
Artificial Intelligence ◽  
Business Process ◽  
Design Methodology ◽  
Governance Mechanism ◽  
It Industry ◽  
Specific Nature ◽  
Content Type ◽  
Software Documentation ◽  
Disruptive Technologies ◽  
Present Information

Purpose Artificial intelligence (AI) is currently one of the most disruptive technologies and can be applied in many different use cases. However, applying AI in regulated environments is challenging, as it is currently not clear how to achieve and assess the fairness, accountability and transparency (FAT) of AI. Documentation is one promising governance mechanism to ensure that AI is FAT when it is applied in practice. However, due to the nature of AI, documentation standards from software engineering are not suitable to collect the required evidence. Even though FAT AI is called for by lawmakers, academics and practitioners, suitable guidelines on how to document AI are not available. This interview study aims to investigate the requirements for AI documentations. Design/methodology/approach A total of 16 interviews were conducted with senior employees from companies in the banking and IT industry as well as with consultants. The interviews were then analyzed using an informed-inductive coding approach. Findings The authors found five requirements for AI documentation, taking the specific nature of AI into account. The interviews show that documenting AI is not a purely technical task, but also requires engineers to present information on how the AI is understandably integrated into the business process. Originality/value This paper benefits from the unique insights of senior employees into the documentation of AI.

Advancing Cybersecurity for Digital Transformation

2021 ◽  
pp. 1-17
Author(s):  
Kamaljeet Sandhu
Keyword(s):  
Artificial Intelligence ◽  
Quantum Computing ◽  
Business Process ◽  
Case Analysis ◽  
Identity Theft ◽  
Digital Transformation ◽  
Public Utilities ◽  
The Internet ◽  
Confidential Information ◽  
Scale Size

Advancing cybersecurity for digital transformation provides opportunities and challenges. Many enterprises are accelerating the digital transformation to reach their customers, suppliers, and other parties over the internet; at the same time cybersecurity has become a serious concern. Cyberattacks have exponentially increased globally. While digital transformation makes the business process more efficient and effective, and increased cyberattacks pose obstacles, threats, and risks on the way. Cyberattacks consist of different types such as political, financial, accessing private and confidential information, ransomware, identity theft, destruction to essential infrastructure and public utilities such as energy, water, telecommunication, transportation, health, and others. This chapter presents case analysis from recent cyberattacks to show the scale, size, and type of impacts within and outside the enterprise. Newer technologies to counter cyberattacks are introduced such as quantum computing, nanotechnologies, artificial intelligence, blockchain that have the capabilities to eliminate cyberattacks.

The Role of Strategic Outsourcing in Global Business

2016 ◽  
pp. 325-357 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Business Process ◽  
Business Performance ◽  
Business Process Outsourcing ◽  
Global Business ◽  
Business Goals ◽  
Strategic Outsourcing ◽  
Performance Enhance

This chapter reveals the role of strategic outsourcing in global business, thus describing the theoretical and practical concept of strategic outsourcing; the management theories related to strategic outsourcing; the applications of Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO); and the significance of strategic outsourcing in global business. The fulfillment of strategic outsourcing is vital for modern organizations that seek to serve suppliers and customers, improve business performance, enhance competitiveness, and reach continuous achievement in global business. Therefore, it is necessary for modern organizations to explore their strategic outsourcing, establish a strategic plan to usually check their practical advancements, and immediately respond to strategic outsourcing needs of customers in modern organizations. The chapter argues that applying strategic outsourcing in global business has the potential to increase organizational performance and attain business goals in the digital age.

scholarly journals Corporate governance vs. crisis of company

2012 ◽  
Vol 49 (No. 6) ◽  
pp. 275-277
Author(s):  
P. Moulis
Keyword(s):  
Control Mechanism ◽  
Supervisory Board ◽  
Effective Control ◽  
General Assembly ◽  
Joint Stock Company ◽  
Control Mechanisms ◽  
Natural Control ◽  
Stock Company ◽  
Legal Rules ◽  
The Common

There is a lot of available investigations in the area of company crisis reasons problems nowadays. These inquiries were summarised into the indicators of company crisis reasons. The development and level of these indicators is not possible to consider to be company crisis reasons but above all to be its manifestation. The veritable reason of crisis is the absence of effective control mechanisms in the company, especially of the “natural” control mechanisms. The natural control mechanism means such as rises from the substance of joint stock companies (respectively legal rules of joint stock company). There is a presumption of control activities interaction among the General Assembly, Supervisory Board and Board. Control mechanisms work on the common economic principles’ base in this sense and it means that the owner is considered to be the primary managing element and the management acts as the derivative managing element. The assumption of effective economic principles functioning is the existence of standard variable of these relations i. e. the existence of relevant interests.

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