Improving the Performance of Virtual Teams through Team Dynamics
The aim of this chapter is to understanding how virtual teams operate in organizations. Qualitative data was collected by interviewing 20 virtual team managers and members of 20 different organizations. A semi-structured interview format was used to collect extensive information of the characteristics of the organizations, what projects virtual team participated in, how virtual teams operate and the difficulties virtual teams face. Using a comprehensive literature review and interviews summaries, a model, suggesting that team dynamics can increase the teams’ output, was developed, and propositions that are raised by the model are discussed. The virtual team is a common way of working nowadays, and with the growing use of Internet applications and firms’ globalization the use of virtual teams will expand in the future. Thus, this chapter provides new directions for future research in the field of virtual teams.