Sociotechnical Uses of Social Web Tools During Disasters

2011 ◽  
pp. 97-108 ◽  
Author(s):  
Liza Potts
Keyword(s):  
Social Media ◽  
User Interfaces ◽  
Communication Systems ◽  
Systems Design ◽  
Actor Network Theory ◽  
Social Web ◽  
Web Tools ◽  
Social Media Tools ◽  
London Bombings

Social web tools are being leveraged by participants to communicate throughout their workday as well as during times of crisis. Using the London Bombings of 7 July 2005 as a case study, this chapter illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active participants and technologies within the ecosystems of social media tools. Such visibility provides insight to the designer seeking to optimize communication systems in the wake of disaster, as well as providing further generalization to everyday use. Guidelines for improving systems and user interfaces based on disaster scenarios are described.

Sociotechnical Uses of Social Web Tools during Disasters

2013 ◽  
pp. 531-541
Author(s):  
Liza Potts
Keyword(s):  
Social Media ◽  
User Interfaces ◽  
Communication Systems ◽  
Systems Design ◽  
Actor Network Theory ◽  
Social Web ◽  
Web Tools ◽  
Social Media Tools ◽  
London Bombings

Social web tools are being leveraged by participants to communicate throughout their workday as well as during times of crisis. Using the London Bombings of 7 July 2005 as a case study, this chapter illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active participants and technologies within the ecosystems of social media tools. Such visibility provides insight to the designer seeking to optimize communication systems in the wake of disaster, as well as providing further generalization to everyday use. Guidelines for improving systems and user interfaces based on disaster scenarios are described.

Designing for Disaster

2010 ◽  
pp. 1197-1210
Author(s):  
Liza Potts
Keyword(s):  
User Interfaces ◽  
Network Theory ◽  
Communication Systems ◽  
Systems Design ◽  
Actor Network Theory ◽  
Social Software ◽  
Actor Network ◽  
London Bombings

Using the London Bombings of 7 July 2005 as a case study, this paper illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active participants and technologies within the ecosystems of social software. Such visiblity provides insight to the designer seeking to optimize communication systems in the wake of disaster. Guidelines for improving systems and user interfaces based on disaster scenarios are described.

scholarly journals VALUE CO-CREATION THROUGH SOCIAL MEDIA: A CASE STUDY OF A START-UP COMPANY

2019 ◽  
Vol 20 (1) ◽  
pp. 1-19 ◽  
Author(s):  
Junic Kim ◽  
Hwanho Choi
Keyword(s):  
Social Media ◽  
Value Creation ◽  
Small Businesses ◽  
Start Up ◽  
Media Platform ◽  
Social Media Tools ◽  
Start Ups ◽  
The Relationship ◽  
Social Media Strategy

This research examines social media users’ value-creation processes and the drivers of a start-up company’s successful social media strategy. This research primarily aims to understand start-ups’ effective utilization of social media and value co-creation processes. Although utilizing social media has become key for many organizations, start-ups and small businesses often suffer from a lack of understanding and knowledge of the utilization of social media tools. Therefore, this article uses a case study on the relationship between a social media platform and users’ value co-creation to offer a conceptual framework for start-ups to consider in utilizing social media. Our research reveals that four core drivers of social media success include experience, satisfaction, expression, and sharing ability. Each of these drivers in turn contains conditions for understanding users’ value-creation process and the creation of drivers for successful social media strategies. The research contributes to literature by providing a detailed review of users’ value co-creation as a part of a start-up’s successful social media strategy.

Using Social Media to Organize a Marginalized Community

2020 ◽  
pp. 216-249
Author(s):  
Todd R. Burton
Keyword(s):  
Social Media ◽  
Social Movements ◽  
Armed Forces ◽  
Online Behavior ◽  
Marginalized Communities ◽  
Bisexual And Transgender ◽  
Military Community ◽  
Social Media Tools ◽  
The U.S

Potential leaders within marginalized communities find it difficult to connect, learn, strategize, and support one another and build a cohesive community capable of effecting social change. This research contributes to filling a gap in empirical research on effective approaches to employing social media tools to organize and engage in social movements. The research builds on earlier studies of marginalized communities and social media to organize and engages in social movements by applying a case study design to assess how the lesbian, gay, bisexual, and transgender (LGBT) military community employed social media to organize and advocate for inclusion and end discrimination within the U.S. armed forces. Seventeen findings were identified that describe key ways the LGBT military community employed these tools to organize, identify leaders and their roles, and how online behavior affected offline advocacy.

The Use of Virtual Environments for Knowledge Sharing in Distance Learning Education, with a View to Informing Industry

2020 ◽  
pp. 588-602
Author(s):  
Olinkha Gustafson-Pearce ◽  
Susan B. Grant
Keyword(s):  
Social Media ◽  
Social Networking ◽  
Knowledge Sharing ◽  
Virtual Worlds ◽  
Communication Systems ◽  
Knowledge Exchange ◽  
Internal Communication ◽  
Organizational Boundaries ◽  
New Ideas ◽  
Social Media Tools

As social media and virtual world technology become increasingly commonplace, this paper considers how educators and industry can leverage the tools and systems of these mediums, to enable engagement and knowledge transfer between parties, with a view to informing industry from the lessons learnt. Virtual Worlds have become an extremely powerful phenomenon with millions of users. Businesses are only now beginning to acknowledge the benefits of using virtual worlds to enhance employee and supplier collaboration and to support new ideas and innovation through knowledge sharing across functions and organizational boundaries. Many businesses are still trying to understand the various implications of integrating internal communication systems with social media tools and private collaboration and networking platforms. The KNOWNET project (an EC funded Marie Curie IAPP) seeks to assess the value of virtual worlds and social networking for knowledge exchange across supply chains.

Mediatization of conflict in the social media era: A case study of Sino-Indian border crisis in 2017

Journalism ◽  
2019 ◽  
pp. 146488491987032 ◽  
Author(s):  
Shixin Ivy Zhang
Keyword(s):  
Social Media ◽  
Actor Network Theory ◽  
Social Media Platform ◽  
The Public ◽  
The Social ◽  
Social Media Platforms ◽  
Media Platform ◽  
Central Argument ◽  
Actor Networks

Inspired by the concepts of Arrested War and actor–network theory, this study has traced and analyzed four main actors in the wars and conflicts in the social media age: social media platform, the mainstream news organizations, online users, and social media content. These four human and nonhuman actors associate, interact, and negotiate with each other in the social media network surrounding specific issues. Based on the case study of Sino-Indian border crisis in 2017, the central argument is that social media is playing an enabling role in contemporary wars and conflicts. Both professional media outlets and web users employ the functionalities of social media platforms to set, counter-set, or expand the public agenda. Social media platform embodies a web of technological and human complexities with different actors, factors, interests, and relations. These actor-networks and the macro social-political context are influential in the mediatization of conflict in the social media era.

scholarly journals Mapping Playgrids for Learning Across Space, Time, and Scale

2018 ◽  
Author(s):  
Ty Hollett ◽  
Jeremiah (Remi) Kalir
Keyword(s):  
Social Media ◽  
Adult Learners ◽  
Professional Learning ◽  
Space Time ◽  
Digital Resources ◽  
Case Study Methodology ◽  
Study Methodology ◽  
Social Media Tools ◽  
Media Practices

In this article, we analyze the production of learner-generated playgrids. Playgrids are produced when learners knit together social media tools to participate across settings and scales, accomplish their goals, pursue interests, and make their learning more enjoyable and personally meaningful. Through case study methodology we examine how two platforms - Slack and Hypothesis - enabled learners to curate and participate among their own digital resources and pathways for learning. We contend that both theoretical and pedagogical development is necessary to support adult learners as they curate tools and pathways based upon their contingent needs and goals, and that the concept of playgrids does so by usefully connecting less formal social media practice with more formal professional learning across various settings and scales. In the end, we demonstrate the importance of honoring learners' desire to connect their completion of formal course activities with their less formal social media practices; both sets of practices need not be in conflict and may be complementary.

E-Participation in Developing Countries

2018 ◽  
pp. 126-154
Author(s):  
Ransome E. Bawack ◽  
Jean Robert Kala Kamdjoug ◽  
Samuel Fosso Wamba ◽  
Aime Fobang Noutsa
Keyword(s):  
Social Media ◽  
Developing Countries ◽  
Web 2.0 ◽  
Social Insurance ◽  
Insurance Fund ◽  
Government Agencies ◽  
Media Technologies ◽  
Social Insurance Fund ◽  
Social Media Tools

This chapter on e-participation in developing countries uses Cameroon as a case study to demonstrate the realities of practicing Web 2.0 and social media tools to drive collaborative initiatives between government agencies and citizens in developing countries. The case study was guided by the incentives for e-participation using social media technologies, the tools used by a government to drive such initiatives, the level of participation from citizens, and the challenges and risks faced in implementing these technologies. A study of Cameroon's National Social Insurance Fund (NSIF) confirmed the main incentives of e-participation initiatives in developing countries and the major challenges they face in implementing them.

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