Implementation Failure of an Integrated Software Package

2000 ◽  
pp. 169-186 ◽  
Author(s):  
Suprateek Sarker ◽  
Saonee Sarker
Keyword(s):  
Business Process ◽  
Software Package ◽  
Business Processes ◽  
Organizational Politics ◽  
Is Implementation ◽  
Systems Implementation ◽  
Implementation Failure ◽  
Integrated Software ◽  
Different Levels

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several factorssuch as a poor fit between the business process assumptions inscribed in the software and the business processes in SMTL, poor leadership at different levels, cultural clash between the headquarters and the Thai subsidiary, organizational politics, and poor human resource managementcontributed to the confusion in the organization, project delays, budget overruns, and ultimately, to the failure of the systems implementation project. The case study is likely to be valuable for illustrating issues related to managing IS implementation in a multinational context.

Implementation Failure of an Integrated Software Package

2000 ◽  
pp. 249-262
Author(s):  
Suprateek Sarker ◽  
Saonee Sarker
Keyword(s):  
Business Process ◽  
Software Package ◽  
Business Processes ◽  
Organizational Politics ◽  
Is Implementation ◽  
Systems Implementation ◽  
Implementation Failure ◽  
Integrated Software ◽  
Different Levels

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several factors—such as a poor fit between the business process assumptions inscribed in the software and the business processes in SMTL, poor leadership at different levels, cultural clash between the headquarters and the Thai subsidiary, organizational politics, and poor human resource management—contributed to the confusion in the organization, project delays, budget overruns, and ultimately, to the “failure” of the systems implementation project. The case study is likely to be valuable for illustrating issues related to managing IS implementation in a multinational context.

The Information Plan for Celerity Enterprises, Inc

2000 ◽  
pp. 1-23
Author(s):  
Laurie Schatzberg
Keyword(s):  
Business Process ◽  
Software Package ◽  
Business Processes ◽  
Organizational Politics ◽  
Implementation Project ◽  
Is Implementation ◽  
Systems Implementation ◽  
Integrated Software ◽  
Different Levels

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several factors—such as a poor fit between the business process assumptions inscribed in the software and the business processes in SMTL, poor leadership at different levels, cultural clash between the headquarters and the Thai subsidiary, organizational politics, and poor human resource management—contributed to the confusion in the organization, project delays, budget overruns, and ultimately, to the “failure” of the systems implementation project. The case study is likely to be valuable for illustrating issues related to managing IS implementation in a multinational context.

Implementation Failure of an Integrated Software Package

2011 ◽  
pp. 302-316
Author(s):  
S. Sarker
Keyword(s):  
Hong Kong ◽  
Software Package ◽  
Electronic Equipment ◽  
Multinational Company ◽  
Implementation Failure ◽  
Integrated Software

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment.

scholarly journals How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation

Organizacija ◽  
2019 ◽  
Vol 52 (3) ◽  
pp. 204-217 ◽  
Author(s):  
Dalibor Šimek ◽  
Roman Šperka
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Current Trend ◽  
Case Study Research ◽  
Multinational Company ◽  
Research Approach ◽  
Structured Interviews ◽  
Service Orchestration ◽  
Study Research

Abstract Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.

A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues

2013 ◽  
pp. 226-244 ◽  
Author(s):  
Evellin Cardoso ◽  
João Paulo A. Almeida ◽  
Renata S. S. Guizzardi ◽  
Giancarlo Guizzardi
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Business Processes ◽  
Business Process Modeling ◽  
Process Models ◽  
Functional Requirements ◽  
Business Process Models ◽  
Traditional Approaches ◽  
Goal Models

While traditional approaches in business process modeling tend to focus on “how” the business processes are performed (adopting a behavioral description in which business processes are described in terms of procedural aspects), in goal-oriented business process modeling, the proposals strive to extend traditional business process methodologies by providing a dimension of intentionality to business processes. One of the key difficulties in enabling one to model goal-oriented processes concerns the identification or elicitation of goals. This paper reports on a case study conducted in a Brazilian hospital, which obtained several goal models represented in i*/Tropos, each of which correspond to a business process also modeled in the scope of the study. NFR catalogues were helpful in goal elicitation, uncovering goals that did not come up during previous interviews prior to these catalogues’ use.

Business Process Design Meets Business Practices through Enterprise Patterns

2016 ◽  
pp. 1249-1266
Author(s):  
Carmelo Ardito ◽  
Ugo Barchetti ◽  
Antonio Capodieci ◽  
Annalisa Guido ◽  
Luca Mainetti
Keyword(s):  
Human Resources ◽  
Business Process ◽  
Business Processes ◽  
Knowledge Workers ◽  
Virtual Enterprise ◽  
Business Practices ◽  
Enterprise 2.0 ◽  
Business Process Design ◽  
Organizational Issues

Every day companies deal with internal problems in order to manage human resources during the execution of business processes. The ability to quickly identify and rapidly apply effective business practices to recurring problems becomes crucial in order to improve the efficiency of the organization. To seize the opportunity of adapting their business practices to emerging organizational forms (Extended Enterprise, Virtual Enterprise) and to reuse the expertise of knowledge workers – who are central to an organization's success – companies are required to face several challenges. This paper presents a set of business patterns useful in resolving emerging organizational issues to support the activities of knowledge workers, increase their productivity and their ability to find the information they need, and enable collaboration with colleagues without changing their habits. Also it describes a real case study and a software system that allows companies to introduce these business patterns in the workplace, adopting an Enterprise 2.0 approach.

Business Agility and Process Agility

2013 ◽  
pp. 1580-1598
Author(s):  
Giorgio Bruno
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Essential Feature ◽  
Great Influence ◽  
Proof Of Concept ◽  
Business Agility ◽  
Different Levels

Agility is an essential feature for SMEs and this chapter intends to examine if and how business processes, as currently understood, are able to promote it. Over the last years a number of viewpoints have emerged which exerted great influence on the design of notations and languages for business processes: the majority of them can be referred to as the centralized viewpoint, the role viewpoint, the conversational viewpoint, the case viewpoint and the cooperative one. These viewpoints provide different levels of agility and then beneficial results can be expected from their integration, which is the purpose of the proof-of-concept notation, AgileBPN, presented in this chapter. In AgileBPN, business processes are organized around conversations and role processes (encompassing the tasks pertaining to a given role); shared artifacts are represented as cooperative objects. The notation is illustrated with the help of an example referring to a business process meant to handle applications in a certain organization.

Teaching an Enterprise Project as a Capstone Courseof the CIS/BIT Program

2011 ◽  
pp. 113-128
Author(s):  
Andrew Targowski
Keyword(s):  
Business Process ◽  
Software Package ◽  
Process Integration ◽  
System Development ◽  
Enterprise System ◽  
Capstone Course ◽  
Knowledge And Skills ◽  
Western Michigan University ◽  
Integrated Software ◽  
Oriented Approach

This chapter introduces a concept of the capstone course of the CIS/BIT program at the Western Michigan University. The course is composed of lectures and ?ve projects, which are related to each other. The lectures provide knowledge that supports every project. The end-product of this course is prototyped software of an Enterprise Performance Manage-ment System, which is demonstrated by each team as an integrated software package. The course is divided in three following parts: Part I: Enterprise System De?nition (Classic Knowledge and Skills), Part II: Business Process Integration (Trend-oriented approach), Part III: Enterprise System Development (ERP Prototype-Demo Software). The author hopes that the presented capstone’s course concept facilitates the understanding of the business process-driven CIS/BIT program.

scholarly journals The quest for organizational flexibility

2016 ◽  
Vol 22 (4) ◽  
pp. 763-790 ◽  
Author(s):  
Monica Anastassiu ◽  
Flavia Maria Santoro ◽  
Jan Recker ◽  
Michael Rosemann
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Design Methodology ◽  
Business Processes ◽  
Contextual Information ◽  
Decision Makers ◽  
Informational Support ◽  
Content Type ◽  
The Social

Purpose – The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing ontological transactions, which can be used to identify which context information can be considered relevant to a business process. Design/methodology/approach – The authors report on an evaluation of the ORGANON method through a case study conducted in an organization that works in the social security domain. Findings – The results provide evidences of the feasibility of the method application in this scenario. Originality/value – Our research contributes to the literature on business processes flexibility, specifically through a proposal for context identification that can be extended to current techniques for business process modeling and in turn forms the basis for existing approaches for making business processes more flexible. The work has implications for the strategic management of organizations, by suggesting a method that provides informational support to decision makers about when, where and why business processes need to be adapted.

Internet of Things and business processes redesign in seaports. The case of Hamburg

2016 ◽  
Vol 22 (2) ◽  
Author(s):  
Marco Ferretti ◽  
Francesco Schiavone
Keyword(s):  
Internet Of Things ◽  
Business Process ◽  
Design Methodology ◽  
Business Processes ◽  
Research Question ◽  
Illustrative Case ◽  
Port Management ◽  
Type Design ◽  
Illustrative Case Study

Purpose The goal of the present article is to contribute to the extant literature about the exploitation of IoT in seaports by illustrating in detail how such IT infrastructures can impact on the redesign of their business processes. Thus, the research question of the study is: how do IoT technologies redesign the business processes of seaports? Design/methodology/approach The article reports the illustrative case study of the German Port of Hamburg, one of the main European seaports, which widely adopted technologies based on IoT over the last few years. Findings The results show the adoption of IoT technologies widely redesigns and improves the performance of all the main business process of the port analysed, in particular those processes related to technology and information of the organisation. The IoT-driven BPR must be planned strategically by the port management and implies the involvement of all the port stakeholders and, if necessary, the hiring external professional partners. Originality/value Despite some authors report generically which are the ports operational domains more affected by IoT, there is a lack of studies about the specific implications of the adoption of such technologies on the BPR of seaports. The article fills in this gap.

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