scholarly journals How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation

Organizacija ◽  
2019 ◽  
Vol 52 (3) ◽  
pp. 204-217 ◽  
Author(s):  
Dalibor Šimek ◽  
Roman Šperka
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Current Trend ◽  
Case Study Research ◽  
Multinational Company ◽  
Research Approach ◽  
Structured Interviews ◽  
Service Orchestration ◽  
Study Research

Abstract Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.

Management of Records in Adapted Buildings as Records Centres in Zimbabwe

Mousaion ◽  
2018 ◽  
Vol 35 (3) ◽  
Author(s):  
Samson Mutsagondo ◽  
Getrude Maduyu ◽  
Godfrey Tsvuura
Keyword(s):  
Qualitative Research ◽  
Case Study Research ◽  
Research Approach ◽  
Records Management ◽  
Personal Observation ◽  
Structured Interviews ◽  
Design Data ◽  
Professional Management ◽  
The Government

This paper discusses the challenges of records management that arise from the use of adapted buildings as records centres in Zimbabwe, despite the advantages of using such buildings. A qualitative research approach was used as well as a case study research design. Data were collected from seven officers of the Gweru Records Centre through semi-structured interviews. Personal observation was used to triangulate findings from interviews. It was found that the use of adapted buildings as records centres was a cheaper and quicker way of establishing records centres throughout the country. However, a number of preservation, security and management challenges cropped up as the conditions of the buildings and the environment of the adapted buildings were not conducive to the proper and professional management of records. This study is important in that it explores the prospects and challenges of using adapted buildings as records centres in Zimbabwe, an area that has not been researched by many authors. This provokes archival authorities and the government to seriously consider establishing purpose-built records and archival centres.

scholarly journals How to Overcome Transformation Barriers in IT Departments of State-Owned Enterprises

2018 ◽  
Vol 8 (1) ◽  
pp. 86
Author(s):  
Christoph Ertl ◽  
Alexander Herzfeldt ◽  
Helmut Krcmar
Keyword(s):  
Organizational Change ◽  
Enterprise Resource Planning ◽  
Change Process ◽  
Business Processes ◽  
Organizational Transformation ◽  
Case Study Research ◽  
Resource Planning ◽  
Research Approach ◽  
It Departments

This paper develops a framework for analyzing organizational change in information technology (IT) departments of state-owned enterprises (SOEs) and applies that framework to a case study of a German airport that is majority-owned by the German federal government. Specifically, we derive a framework from literature to systematically identify transformation barriers for introducing new enterprise resource planning (ERP) systems and business processes in IT departments of SOEs. This framework is based on the punctuated equilibrium model and considers dynamic process incorporation, explicit stakeholder integration, a detailed representation of the change process, and characteristics of public employees as main factors. We then apply the framework in a case study research approach and show how the framework allows identification of transformation barriers hidden to management but involved in the organizational change process (e.g., required change of organizational structures, required change of service-level-agreements). The framework can be a valuable tool for both researchers and practitioners to actively shape the effects of organizational transformation in SOEs and to identify factors that influence the change process.

scholarly journals Lessons learnt: examining the use of case study methodology for nursing research in the context of palliative care

2019 ◽  
Vol 24 (6) ◽  
pp. 446-459
Author(s):  
Paula Brogan ◽  
Felicity Hasson ◽  
Sonja McIlfatrick
Keyword(s):  
Palliative Care ◽  
Care Delivery ◽  
Case Study Research ◽  
Lessons Learned ◽  
Research Approach ◽  
Nursing Research ◽  
Case Study Methodology ◽  
Study Research ◽  
Study Methodology

Background An empirical social research approach, facilitating in-depth exploration of complex, contemporary contextualised phenomena, case study research has been used internationally in healthcare studies across clinical settings, to explore systems and processes of care delivery. In the United Kingdom, case study methods have been championed by nurse researchers, particularly in the context of community nursing and palliative care provision, where its applicability is well established. Yet, dogged by conceptual confusion, case study remains largely underutilised as a research approach. Method Drawing on examples from nursing and palliative care studies, this paper clarifies case study research, identifies key concepts and considers lessons learned about its potential for nursing research within the unique and complex palliative and end of life context. Conclusion A case study approach offers nurse researchers the opportunity for in-depth, contextualised understanding of the systems and processes which influence their role in palliative care delivery across settings. However, philosophical and conceptual understandings are needed and further training in case study methodology is required to enable researchers to articulate and conduct case study.

scholarly journals Designing Embedded Case Study Research Approach in Educational Research

2019 ◽  
Vol 3 (1) ◽  
pp. 1
Author(s):  
Cucuk Budiyanto ◽  
Adi Prananto ◽  
Felix Ter-Chian Tan
Keyword(s):  
Qualitative Research ◽  
Research Design ◽  
Case Study Research ◽  
Case Analysis ◽  
Research Approach ◽  
Study Research ◽  
Holding Company ◽  
Embedded Case Study ◽  
The Relationship

Despite the case study research method has been widely adopted in qualitative research, few scholarly articles addressed the comprehensive guidance on the use of embedded case study research design. This paper aims to contribute to the literature by demonstrating the use of embedded case study research design in qualitative research. A pseudo case was exemplified by exploring the relationship between a holding company and its subsidiary companies of a corporate group. What construct a case and the rationale for the case being studied is exemplified. The paper further outlines the research protocol, the procedure of inquiry, and the design of the embedded case analysis. A brief explanation of the context of the case enriches the understanding of the investigated cases.

scholarly journals Leadership Communication during Organizational Change: Internal Communication Strategy: A Case Study in Multinational Company Operating in Indonesia

2021 ◽  
Vol 10 (2) ◽  
pp. 24
Author(s):  
Agnetha Ophilia ◽  
Z. Hidayat
Keyword(s):  
Organizational Change ◽  
Local Level ◽  
Case Study Research ◽  
Organizational Structures ◽  
Internal Communication ◽  
Communication Strategy ◽  
Multinational Company ◽  
Structured Interviews ◽  
Literature Study

This research discusses the phenomenon of organizational change or restructuring in a multinational company (PT. X) and how leaders in these organizations carry out communication strategies when conveying changes and messages to their employees regarding the rearrangement of organizational structures. What is the leader's role as a liaison or messenger for effective communication at the local level? This research is a qualitative case study research with descriptive research type, and data were obtained through in-depth interviews, researcher observation, and literature study. This case study's primary focus is to understand and describe the production and reception of messages towards organizational change and know the management and employee's perspective during changes communication through leaders. The semi-structured interviews were conducted to find out how communication deploys, and then the message of change can be accepted by employees.   Received: 21 October 2020 / Accepted: 23 December 2020 / Published: 5 March 2021

Qualitative Case Study Research Approach

2011 ◽  
pp. 1-13
Author(s):  
Tiko Iyamu
Keyword(s):  
Information Systems ◽  
Data Collection ◽  
Case Study Research ◽  
Research Strategy ◽  
Research Approach ◽  
Main Research ◽  
Study Research ◽  
Interpretive Case Study ◽  
Qualitative Methodologies

Data collection is a critical aspect of any research. To this point, it is very important that a researcher has a good understanding of why, where and how to collect data. Broadly speaking, there are two main research and data collection approaches; namely, quantitative and qualitative methodologies. These two approaches are used both in academia and professional domains. This study focuses on philosophical assumptions underpinning Information Systems (IS) research. The philosophical assumptions underlying interpretive, case study research tradition and approach implies a subjective epistemology and the ontological belief that reality is socially constructed. The study investigated the challenges of interpretive, case study research strategy and empirical techniques applied in the information systems discipline. This paper focuses on the realistic challenges that researchers face while conducting a qualitative, interpretive, case study, particularly during data collection.

Politicization of e-voting rejection: reflections from Kazakhstan

2020 ◽  
Vol 14 (2) ◽  
pp. 305-330 ◽  
Author(s):  
Maxat Kassen
Keyword(s):  
Focus Groups ◽  
Policy Analysis ◽  
Case Study Research ◽  
Implementation Strategies ◽  
Structured Interviews ◽  
Content Type ◽  
Study Research ◽  
Wide Range ◽  
Socioeconomic Benefits

Purpose Despite certain political, organizational, technological and socioeconomic benefits that e-voting brings, governments around the world are beginning one by one to denounce its further use in the electoral process. In this regard, the paper aims to analyze reasons that led to the discontinuation of e-voting, resorting to the case of Kazakhstan, a transitional post-soviet country, which actively used the technology in 2004-2011, as a poster child of the global trend, elaborating on key political, socioeconomic, organizational and technological risks that could be associated with the possible return of this innovation in future elections. Design/methodology/approach The research is based on the combination of context and policy analysis, as well as focus groups studies and semi-structured interviews. The context analysis was aimed to understand various political and socioeconomic benefits in adopting e-voting in Kazakhstan. The policy analysis was useful in identifying implementation strategies of the government in promoting e-voting. The focus groups were helpful in understanding the perspectives of various audiences on e-voting. The semi-structured interviews were carried among independent developers in regard to the potential software products that could be used to propose new solutions in the area, including by experimenting with various blockchain platforms. Findings Analyzing the lessons from Kazakhstan, one can conclude that e-voting was introduced and used for several years by authorities in this country for certain economic and organizational benefits, but later they had to reject it and return to traditional paper ballot due to lack of confidence from the non-governmental sector in the capacity of public sector to ensure the integrity of e-voting procedures. As a result, building trust and applying innovative approaches should be a priority for policymakers in the area, if they wish to return to this technology, especially in adopting new presumably more reliable solutions based on blockchain technologies. Research limitations/implications The primary data that was collected by the author from field studies were indexed, refined and presented in a special matrix in a separate section, which were interpreted in the discussion session. These data could be used by other scholars for further interpretation and analysis in their own studies, setting new research agendas and testing hypotheses. This is a single case study research, which is focused on the analysis of reasons that led to the denunciation of e-voting in Kazakhstan, which results could be extrapolated mostly to similar transitional post-totalitarian settings. Practical implications The study can be used to inform ways of how to improve the current e-voting platforms, especially in ensuring better security and transparency of the systems, which could be useful for developers who work on blockchain-driven solutions. Social implications The results of the case study research and expert opinions expressed by various software developers in the e-government areas, which were presented in the paper, could be used by both an academic community and practitioners in understanding better a wide range of political, organizational, economic, social and technological drivers, risks and new opportunities in promoting e-voting technology as a trust generating social phenomenon. Originality/value The paper proposes the first case study of reasons that led to the discontinuation of e-voting in the context of such a typical transitional, post-totalitarian and post-soviet society as Kazakhstan, providing new insights into a wide range of political, regulatory, socioeconomic, organizational and technological aspects of related policy decision-making and implementation strategies adopted by public institutions in this country.

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