Reinventing Operating Models for Sustainable Organizational Performance

2022 ◽  
pp. 288-302
Author(s):  
Julijana Nicha Andrade
Keyword(s):  
Human Capital ◽  
Organizational Performance ◽  
Single Case ◽  
Organizational Success ◽  
Business Leadership ◽  
Relevant Today ◽  
Seven Principles ◽  
Challenges And Opportunities ◽  
Start Ups

The main argument elaborated in this chapter is that companies, particularly start-ups, need to continuously work on their business leadership, human capital, and organizational change and persistence in order to survive and keep thriving even in uncertain times, such as the post-COVID-19 period. Additionally, the chapter argues that Pfeffer's seven principles for organizational success are still very relevant today and recommends to start-ups to use this framework. The chapter draws from the literature on human capital and management, organizational structure and perseverance, and responsible business leadership. The drawings from the literature are then applied to a single case study, the recruitment consultancy The Big Search. The findings confirm that Pfeffer's seven principles for organizational success are highly relevant today to companies that do want to invest in their performance and success. Moreover, the findings show the challenges and opportunities that start-ups, such as The Big Search, have gone through.

Adoption and implementation of new technologies in hospitals: a network perspective

IMP Journal ◽  
2018 ◽  
Vol 12 (2) ◽  
pp. 368-391
Author(s):  
Olga Mikhailova
Keyword(s):  
New Technologies ◽  
Single Case ◽  
Limited Resources ◽  
Content Type ◽  
Advanced Medical Technology ◽  
Adoption And Implementation ◽  
Challenges And Opportunities ◽  
Danish Hospital ◽  
Innovation Processes

Purpose The purpose of this paper is to address challenges and opportunities that smaller hospitals with limited resources may face when they are adopting and implementing innovative technologies. Design/methodology/approach Based on a single case study with interviews and document analysis, this paper focuses on the recombination of resources, actors and activities during the process of technology adoption and implementation at a Danish hospital. Theoretically, it takes an interaction perspective for exploring the interplay between inner and outer networking during the innovation processes. Findings This study illustrates how the adoption and implementation of advanced medical technology requires significant investment, which is particularly burdensome for smaller hospitals. Constrained by limited resources, they have to develop creative combinations of resources through negotiation and embrace collaborative approaches to join and sustain themselves in the user-producer network. Originality/value This paper contributes to the innovation field by suggesting ways in which practitioners at smaller hospitals can align with technology providers’ strategies and succeed by positioning their hospitals in relation to extended user-producer networks. This study further emphasizes the necessity of a broader discussion regarding the importance of user-producer interactions during innovation processes in health care settings.

scholarly journals How business accelerators foster startups’ dynamic capabilities: a case study

2020 ◽  
pp. 19-44
Author(s):  
Celia Polo García-Ochoa
Keyword(s):  
Dynamic Capabilities ◽  
Single Case ◽  
Research Question ◽  
New Ventures ◽  
Decision Makers ◽  
Positive Effects ◽  
New Perspective ◽  
Start Ups ◽  
Dynamic Capabilities Perspective

Objective: This study explores how business accelerators programs can impact on the successful growth of their accelerated start-ups based on the dynamic capabilities’ perspective. The author investigates business accelerators practices and tools in supporting new ventures development with the aim of addressing the following research question: To what extend can start-ups benefit from participating in an accelerator program from the dynamic capabilities’ perspective? Methodology: Given the lack of literature on business acceleration practices and on how them influences a start-up’s dynamic capabilities generation, the authors conducted an exploratory case study in a Spanish business accelerator. Results: The business accelerator provide startups with a mix of services embedded in specific practices and tools resulting in the generation of the dynamic capabilities of sensing the market, absorption, integration, and innovation in its startups. Limitations: This study focuses on a single case study resulting in a limited generalization of its findings. Practical implications: This paper open new paths for business accelerators and other institution decision makers by giving guidelines to design business acceleration programs allowing them to allocate resources in a more rational way. It also offers a valuable perspective for founders on the ways of satisfying their needs to complete their business potential. It also offers them an initial checklist of practices to be aware of when deciding to apply to a business accelerator. Also, we add a new perspective to study business accelerator contributions and shed some light on what specific accelerators’ tools and practices may facilitate positive effects in startups.

scholarly journals The Service of Research Analytics to Optimize Digital Health Evidence Generation: Multilevel Case Study (Preprint)

2019 ◽  
Author(s):  
Quynh Pham ◽  
James Shaw ◽  
Plinio P Morita ◽  
Emily Seto ◽  
Jennifer N Stinson ◽  
...  
Keyword(s):  
Single Case ◽  
Digital Health ◽  
Effective Means ◽  
Evidence Base ◽  
Health Interventions ◽  
Data Infrastructure ◽  
Challenges And Opportunities ◽  
Log Data Analysis ◽  
Evidence Generation

BACKGROUND The widespread adoption of digital health interventions for chronic disease self-management has catalyzed a paradigm shift in the selection of methodologies used to evidence them. Recently, the application of digital health research analytics has emerged as an efficient approach to evaluate these data-rich interventions. However, there is a growing mismatch between the promising evidence base emerging from analytics mediated trials and the complexity of introducing these novel research methods into evaluative practice. OBJECTIVE This study aimed to generate transferable insights into the process of implementing research analytics to evaluate digital health interventions. We sought to answer the following two research questions: (1) how should the service of research analytics be designed to optimize digital health evidence generation? and (2) what are the challenges and opportunities to scale, spread, and sustain this service in evaluative practice? METHODS We conducted a qualitative multilevel embedded single case study of implementing research analytics in evaluative practice that comprised a review of the policy and regulatory climate in Ontario (macro level), a field study of introducing a digital health analytics platform into evaluative practice (meso level), and interviews with digital health innovators on their perceptions of analytics and evaluation (microlevel). RESULTS The practice of research analytics is an efficient and effective means of supporting digital health evidence generation. The introduction of a research analytics platform to evaluate effective engagement with digital health interventions into a busy research lab was ultimately accepted by research staff, became routinized in their evaluative practice, and optimized their existing mechanisms of log data analysis and interpretation. The capacity for research analytics to optimize digital health evaluations is highest when there is (1) a collaborative working relationship between research client and analytics service provider, (2) a data-driven research agenda, (3) a robust data infrastructure with clear documentation of analytic tags, (4) in-house software development expertise, and (5) a collective tolerance for methodological change. CONCLUSIONS Scientific methods and practices that can facilitate the agile trials needed to iterate and improve digital health interventions warrant continued implementation. The service of research analytics may help to accelerate the pace of digital health evidence generation and build a data-rich research infrastructure that enables continuous learning and evaluation.

Funding sources and performance management systems: an empirical study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manzurul Alam ◽  
Megan Paull ◽  
Anne Peachey ◽  
David Holloway ◽  
John Griffiths
Keyword(s):  
Nonprofit Organizations ◽  
Organizational Performance ◽  
Performance Management ◽  
Single Case ◽  
Management Systems ◽  
Structured Interviews ◽  
Content Type ◽  
Performance Management Systems ◽  
Funding Sources

Purpose The purpose of this paper is to explore how performance management systems in nonprofit organizations are influenced by their funding sources. It explains how resources motivate organizations to diversify their strategies with attended performance management systems. Design/methodology/approach It adopts a qualitative case study approach involving semi-structured interviews with key informants in a nonprofit organization to understand the evolving nature of performance management systems associated with different funding sources. Findings The findings suggest that the case study organization changed its revenue base along with its performance management systems to satisfy the reporting and accountability requirements of different funding sources. Despite external funding sources detailing different restrictions and requirements, the overall performance management system was able to manage these different expectations. Research limitations/implications This study is based on a single case study, and its findings need to be interpreted with care, as there are differences between nonprofit organizations because they differ in their environments, services and funding. Originality/value This paper contributes to extant knowledge on how organizational performance management is influenced by funding sources, providing insights at the operational and governance levels.

Complexity and leadership: the case of a military organization

2019 ◽  
Vol 27 (5) ◽  
pp. 1522-1541 ◽  
Author(s):  
Alberto Surace
Keyword(s):  
Organizational Performance ◽  
Organizational Effectiveness ◽  
Organizational Design ◽  
Complex Dynamics ◽  
Complex Adaptive System ◽  
Single Case ◽  
Living Organism ◽  
Content Type ◽  
Military Organization

Purpose This paper aims to adopt the complexity theory (CT) as a frame of reference to analyze leadership action within a military organization. Through the CT framework, it considers a military organization as a complex adaptive system (CAS), which evolves and adapts to the environment to survive, similarly to a living organism. This case study identifies complex dynamics, which are proper to CAS and it proposes avenues to harness them to increase organizational performance. Ultimately, this paper provides insights on how a CT framework may be used in describing and understanding an effective leadership action and grant it with mechanisms to measure its effectiveness. Design/methodology/approach This paper rests on a single case study, which examines a leadership action in a military organization. Capitalizing on privileged access to top managers of an Air Force’s Major Command, the author carried out tailored surveys aimed at identifying organizational leadership effectiveness. Findings Based on these data, the study provides qualitative evidence that suggests a relevant relationship between CT-based leadership action and organizational effectiveness. Originality/value The CT-based leadership approach challenges the paradigm of ordered, hierarchical organizational design by proposing a more flexible, networked approach in relation to organizational effectiveness. The complexity-based approach to leadership proposed in this paper suggests an adaptive leadership model that better corresponds to complex human organizations, and helps leaders identify more effective management solutions.

Facebook Contradictions in Municipal Social Media Practices

2019 ◽  
pp. 51-71
Author(s):  
Lars Haahr
Keyword(s):  
Social Media ◽  
Single Case ◽  
Research Approach ◽  
Small Contribution ◽  
Challenges And Opportunities ◽  
The Status ◽  
Local Municipality ◽  
Local Engagement ◽  
Media Practices

The purpose of this chapter is to explore the emerging social media practices of governments and citizens. The study takes on the status of an exploratory case study and draws on a grounded research approach. The case study shows an emerging social media practice that is embedded in and driven by a diversity of contradictions. The study identifies the following three contradictions as the most significant: communicative contradictions between service administration and community feeling, organizational contradictions between central control and local engagement, digital platform contradictions between municipal website and social media. The chapter presents a single-case study, which is a small contribution to the initial understanding of the social media practices of governments and citizens. The analysis indicates how a local municipality in its social media practices on Facebook is embedded in and driven by contradictions, and hence offers insights into a new way of understanding the challenges and opportunities of government social media.

Crafting Organizational Culture: ‘Getting the Boss to Work for You’

2015 ◽  
Vol 4 (2) ◽  
pp. 262-273
Author(s):  
Basil K.C. Chen ◽  
Michael R. Manning
Keyword(s):  
Organizational Culture ◽  
Servant Leadership ◽  
Organizational Performance ◽  
Organizational Success ◽  
Leading Indicator ◽  
Grand Rapids ◽  
Maintenance Service ◽  
Mission Critical ◽  
Data Maintenance

This case study explores the organizational culture of a privately held company, Service Express, Inc. (SEI), headquartered in Grand Rapids, Michigan, USA, providing customers with onsite data maintenance service for mission-critical servers. As of January 2013, it had 250 employees located in 24 regional offices in the Midwest and Southeast, generating revenues of around $50 million. SEI’s vision is to help its employees achieve their personal, professional and financial goals. The company takes the position that culture drives performance; in particular, the case details how SEI crafts its culture for a superior organizational performance; it explores various aspects (e.g., service-centric focus, servant leadership) that drive this organization’s culture. It draws reader’s attention to the notion that organizational performance (including profit) is a lagging indicator, while organizational culture is the leading indicator of organizational success.

scholarly journals The Service of Research Analytics to Optimize Digital Health Evidence Generation: Multilevel Case Study

10.2196/14849 ◽  
2019 ◽  
Vol 21 (11) ◽  
pp. e14849 ◽  
Author(s):  
Quynh Pham ◽  
James Shaw ◽  
Plinio P Morita ◽  
Emily Seto ◽  
Jennifer N Stinson ◽  
...  
Keyword(s):  
Single Case ◽  
Digital Health ◽  
Effective Means ◽  
Evidence Base ◽  
Health Interventions ◽  
Data Infrastructure ◽  
Challenges And Opportunities ◽  
Log Data Analysis ◽  
Evidence Generation

Background The widespread adoption of digital health interventions for chronic disease self-management has catalyzed a paradigm shift in the selection of methodologies used to evidence them. Recently, the application of digital health research analytics has emerged as an efficient approach to evaluate these data-rich interventions. However, there is a growing mismatch between the promising evidence base emerging from analytics mediated trials and the complexity of introducing these novel research methods into evaluative practice. Objective This study aimed to generate transferable insights into the process of implementing research analytics to evaluate digital health interventions. We sought to answer the following two research questions: (1) how should the service of research analytics be designed to optimize digital health evidence generation? and (2) what are the challenges and opportunities to scale, spread, and sustain this service in evaluative practice? Methods We conducted a qualitative multilevel embedded single case study of implementing research analytics in evaluative practice that comprised a review of the policy and regulatory climate in Ontario (macro level), a field study of introducing a digital health analytics platform into evaluative practice (meso level), and interviews with digital health innovators on their perceptions of analytics and evaluation (microlevel). Results The practice of research analytics is an efficient and effective means of supporting digital health evidence generation. The introduction of a research analytics platform to evaluate effective engagement with digital health interventions into a busy research lab was ultimately accepted by research staff, became routinized in their evaluative practice, and optimized their existing mechanisms of log data analysis and interpretation. The capacity for research analytics to optimize digital health evaluations is highest when there is (1) a collaborative working relationship between research client and analytics service provider, (2) a data-driven research agenda, (3) a robust data infrastructure with clear documentation of analytic tags, (4) in-house software development expertise, and (5) a collective tolerance for methodological change. Conclusions Scientific methods and practices that can facilitate the agile trials needed to iterate and improve digital health interventions warrant continued implementation. The service of research analytics may help to accelerate the pace of digital health evidence generation and build a data-rich research infrastructure that enables continuous learning and evaluation.

scholarly journals RETHINKING ADULT EDUCATION IN TURKEY: THE PROPOSAL OF AEP MODEL

2021 ◽  
Vol 6 (2) ◽  
Author(s):  
Engin Dilbaz
Keyword(s):  
Sustainable Development ◽  
Human Capital ◽  
Adult Education ◽  
Organizational Structure ◽  
Education System ◽  
Single Case ◽  
Structured Interview ◽  
Education Policies ◽  
Policy And Strategy

In this study, it is aimed to examine adult education policies in Turkey based on the views of managers, teachers, qualified instructors and trainees and to present a conceptual model for a future-based adult education system. The study is a case study and has the single nested case study design. Adult education policies in Turkey, which is the single case of the study; is considered in the dimensions of policy and strategy, organizational structure and implementation. By using semi-structured interview technique in the study, data on the features of a future-based adult education system were collected from a total of 32 managers, teachers, qualified instructors and trainees who played a role in the adult education system in Turkey and were selected through stratified purposeful sampling. Content analysis, one of the qualitative data analysis methods, was used for the analysis of the data. In consequence of the study, certain findings related to the basic features of a future-based adult education system have been reached particularly in the dimensions of policy and strategy, organizational structure and implementation, educational qualifications, human capital education and sustainable development, organizational autonomy, access and participation, teaching methods and techniques and content. As a result of the study, it is suggested for the implementers that a restructuring process should be initiated towards a productive, employable, self-sufficient and sustainable economic structure in adult education. As for the researchers, quantitative and qualitative studies are also recommended in the dimensions of human capital education, sustainable development, global change and developments, and 21st century skills. <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0895/a.php" alt="Hit counter" /></p>

scholarly journals The effect of human capital on organizational performance: The case of sustainability issues in an e-commerce firm

2020 ◽  
Vol 4 (2) ◽  
pp. 20-29
Author(s):  
Patrick Balian ◽  
Assaad Farah ◽  
Udo Braendle
Keyword(s):  
Social Capital ◽  
Human Capital ◽  
Organizational Performance ◽  
Operational Performance ◽  
Case Study Method ◽  
Operational Effectiveness ◽  
Corporate Change ◽  
The Social ◽  
Positive Effect

This paper aims to discuss how developing human capital can have a direct positive effect on operational performance. The case study method is used to address the sustainability issues a Lebanon-based retail e-commerce company is facing. We utilize the socio-economic qualimetrics methodology to discuss the corporate change from within the enterprise at all levels and with the contribution of all the participants in the firm. The focus of the case study is on qualitative, quantitative, and financial aspects through competitiveness enhancement and operational effectiveness metrics. The findings of this intervention research contribute to the literature insofar as enhancing the social capital of a retail e-commerce organization positively impacts its performance.

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