Facebook Contradictions in Municipal Social Media Practices

2019 ◽  
pp. 51-71
Author(s):  
Lars Haahr
Keyword(s):  
Social Media ◽  
Single Case ◽  
Research Approach ◽  
Small Contribution ◽  
Challenges And Opportunities ◽  
The Status ◽  
Local Municipality ◽  
Local Engagement ◽  
Media Practices

The purpose of this chapter is to explore the emerging social media practices of governments and citizens. The study takes on the status of an exploratory case study and draws on a grounded research approach. The case study shows an emerging social media practice that is embedded in and driven by a diversity of contradictions. The study identifies the following three contradictions as the most significant: communicative contradictions between service administration and community feeling, organizational contradictions between central control and local engagement, digital platform contradictions between municipal website and social media. The chapter presents a single-case study, which is a small contribution to the initial understanding of the social media practices of governments and citizens. The analysis indicates how a local municipality in its social media practices on Facebook is embedded in and driven by contradictions, and hence offers insights into a new way of understanding the challenges and opportunities of government social media.

Social impacts of a short-distance relocation process and new ways of working

2017 ◽  
Vol 19 (4) ◽  
pp. 265-284 ◽  
Author(s):  
Matti Christersson ◽  
Christopher Heywood ◽  
Peggie Rothe
Keyword(s):  
Short Distance ◽  
Single Case ◽  
Social Impacts ◽  
Employee Perceptions ◽  
Research Approach ◽  
Content Type ◽  
New Ways Of Working ◽  
The Social ◽  
Organizational Relocation

Purpose The purpose of this paper is to investigate the social impacts of short-distance office relocation that also involved a new way of working, as perceived by employees during a relocation process. Relocation is any process of moving business premises and can consist of (often) significant change in locality, building change, workplace change and ways of working. This case study was not influenced by the effect of locality change making it hence a short-distance relocation. Design/methodology/approach The social impacts are analysed based on the perceptions of approximately 15 per cent (nine employees) of the case organization across the relocation process – two months before, one week before and four months after the move. The qualitative data collection is conducted by semi-structured interviews, supplemented by diaries and participatory action research. Findings Before the relocation, the subject organization’s old premises were considered inadequate. Still, employees had concerns during the process about the new open office environment including the adoption of new ways of working. Some employees did experience resistance towards the change, although the amount of engagement possibilities was deemed sufficient and engagement recognized as an important part of the process. After the relocation, adaptation was considered easier than originally anticipated and experiences of improved inter-team collaboration were reported by most while others experienced just the opposite, pointing out to emerging individual differences. Research limitations/implications The limitations of this study arise mainly from the ability to statistically generalize on the basis of a single case study which this paper represents. Furthermore, since the last interviews were made four months after the move, all post-occupancy implications were possibly not yet fully experienced. Originality/value The paper provides information on the social impacts of organizational relocation process, as it identifies individual employee perceptions during a relocation process where locality change is minimal. Moreover, the threefold research approach across the relocation process enables the appearance of possible time-dependent development of adaptation to change in employee perceptions and these perceptions to be analysed in more detail.

Lean Six Sigma in higher education institutes: an Irish case study

2019 ◽  
Vol 10 (4) ◽  
pp. 948-974 ◽  
Author(s):  
Seamus J. O’Reilly ◽  
Joe Healy ◽  
Tom Murphy ◽  
Rónán Ó’Dubhghaill
Keyword(s):  
Higher Education ◽  
Six Sigma ◽  
Single Case ◽  
Lean Six Sigma ◽  
Research Approach ◽  
Content Type ◽  
Training Programmes ◽  
The Impact

Purpose This paper aims to contribute to a developing literature on continuous improvement (CI), enabled by Lean Six Sigma (LSS), in higher education institutions (HEIs). It reports on the key learning points arising from the initial steps taken by an Irish university on its CI journey. Design/methodology/approach A case study strategy was adopted following a participatory research approach. This approach supports reflexivity and also provides access to all relevant documentation and staff within the case university. Thematic analysis was supported by data reduction and display techniques. Findings The introduction of a LSS approach rather than a reliance on lean alone introduced a structured methodology (DMAIC) that supported simplification of a number of administrative processes. A number of specific improvements were achieved including: Cycle time and cost reduction; customer or employee satisfaction; and rework and error reduction. The findings support the importance of the Readiness Factors as identified by Antony (2014), with particular insight into the role of senior and middle management, the impact of training and deployment of expertise. Research limitations/implications This paper is based on an ongoing, longitudinal, empirical study of a single case study in Ireland. Originality/value This paper tracks the development of CI in a HEI in a longitudinal manner and adds to the emerging the literature in this area. The paper evaluates the role of management at various levels, analyses the use of LSS tools and techniques and evaluated the role of training and capacity building. Implications for Management are shared including: design and role of training programmes, role of champions at various organisational levels, including key functional areas and sustaining momentum.

scholarly journals The symbol of social media in contemporary protest: Twitter and the Gezi Park movement

2020 ◽  
pp. 135485652093374
Author(s):  
Olu Jenzen ◽  
Itir Erhart ◽  
Hande Eslen-Ziya ◽  
Umut Korkut ◽  
Aidan McGarry
Keyword(s):  
Social Media ◽  
Social Movement ◽  
Information Sharing ◽  
Digital Media ◽  
Collective Identity ◽  
Visual Analysis ◽  
Main Emphasis ◽  
Media Practices

This article explores how Twitter has emerged as a signifier of contemporary protest. Using the concept of ‘social media imaginaries’, a derivative of the broader field of ‘media imaginaries’, our analysis seeks to offer new insights into activists’ relation to and conceptualisation of social media and how it shapes their digital media practices. Extending the concept of media imaginaries to include analysis of protestors’ use of aesthetics, it aims to unpick how a particular ‘social media imaginary’ is constructed and informs their collective identity. Using the Gezi Park protest of 2013 as a case study, it illustrates how social media became a symbolic part of the protest movement by providing the visualised possibility of imagining the movement. In previous research, the main emphasis has been given to the functionality of social media as a means of information sharing and a tool for protest organisation. This article seeks to redress this by directing our attention to the role of visual communication in online protest expressions and thus also illustrates the role of visual analysis in social movement studies.

Adoption and implementation of new technologies in hospitals: a network perspective

IMP Journal ◽  
2018 ◽  
Vol 12 (2) ◽  
pp. 368-391
Author(s):  
Olga Mikhailova
Keyword(s):  
New Technologies ◽  
Single Case ◽  
Limited Resources ◽  
Content Type ◽  
Advanced Medical Technology ◽  
Adoption And Implementation ◽  
Challenges And Opportunities ◽  
Danish Hospital ◽  
Innovation Processes

Purpose The purpose of this paper is to address challenges and opportunities that smaller hospitals with limited resources may face when they are adopting and implementing innovative technologies. Design/methodology/approach Based on a single case study with interviews and document analysis, this paper focuses on the recombination of resources, actors and activities during the process of technology adoption and implementation at a Danish hospital. Theoretically, it takes an interaction perspective for exploring the interplay between inner and outer networking during the innovation processes. Findings This study illustrates how the adoption and implementation of advanced medical technology requires significant investment, which is particularly burdensome for smaller hospitals. Constrained by limited resources, they have to develop creative combinations of resources through negotiation and embrace collaborative approaches to join and sustain themselves in the user-producer network. Originality/value This paper contributes to the innovation field by suggesting ways in which practitioners at smaller hospitals can align with technology providers’ strategies and succeed by positioning their hospitals in relation to extended user-producer networks. This study further emphasizes the necessity of a broader discussion regarding the importance of user-producer interactions during innovation processes in health care settings.

Blended learning adoption: a case study of one of the oldest universities in Europe

2019 ◽  
Vol 33 (5) ◽  
pp. 990-998 ◽  
Author(s):  
Pietro Previtali ◽  
Danila Scarozza
Keyword(s):  
Blended Learning ◽  
Design Methodology ◽  
Single Case ◽  
Implementation Process ◽  
Faculty Satisfaction ◽  
Research Approach ◽  
Content Type ◽  
Clinical Interviews ◽  
Main Factors

Purpose The purpose of this paper is to study the determinants of blended learning adoption in universities by focusing on faculty’s satisfaction. Design/methodology/approach The research methodology is based on a case study of one of the most ancient University in Europe. The authors administered a questionnaire to the professors that used blended technologies, and the authors conducted clinical interviews with some of the key people involved in the implementation process. Findings The paper allows to identify the main factors that impact on faculty’s satisfaction. Student-related issues seem to be the most important factors influencing faculty satisfaction, while instructor-related issues and especially institution-related issues definitely seem to be less important. Research limitations/implications The study is focused just on a single case study. Further researches could explore a wider application of this research approach to several universities and different countries. Originality/value This study is one of the first that analyzed blended learning adoption in historic universities.

Wrestling with Contradictions in Government Social Media Practices

2014 ◽  
Vol 10 (1) ◽  
pp. 35-45 ◽  
Author(s):  
Lars Haahr
Keyword(s):  
Social Media ◽  
Central Control ◽  
Maturity Models ◽  
Dialectical Theory ◽  
Dialectical Approach ◽  
Digital Infrastructure ◽  
Social Media Platforms ◽  
Local Engagement ◽  
Media Practices

Research in government social media practices highlights expectations of co-creation and progression mirrored in maturity models, but research also documents low deployment degree and thereby points to a discrepancy. The paper suggests that the authors instead of co-creation and progression draw on a dialectical approach and understand the development of government social media practices as a wrestling with contradictions. The case of emerging social media practices in a Danish municipality used to illustrate this framework suggests three main categories of contradictions in emerging social media practices: Contradictions between service administration and community feeling as forms of practice, contradictions in organizing between local engagement and central control, and contradictions in the digital infrastructure between proprietary municipal websites and public social media platforms. The paper discusses if a paradox lens will enhance our understanding of inherent contradictions or the dialectical notion of contradiction serve the purpose. The paper contributes to a dialectical theory of contradictions through an analysis of emerging government social media practices.

Treating online inappropriate sexualised behaviour

2016 ◽  
Vol 7 (3) ◽  
pp. 151-160 ◽  
Author(s):  
Robert J. Chandler ◽  
Charlotte Swift ◽  
Wendy Goodman
Keyword(s):  
Social Media ◽  
Learning Disability ◽  
Single Case ◽  
Behavioural Intervention ◽  
Single Case Design ◽  
Content Type ◽  
Cognitive Behavioural ◽  
Offending Behaviour ◽  
Case Design

Purpose The purpose of this paper is to evaluate the use of cognitive behavioural approaches to treat a gentleman with a learning disability who had been reported to the police for allegedly making contact with children using social media in an attempt to initiate a romantic relationship using a single case design. Design/methodology/approach An 11 session cognitive behavioural intervention was employed, comprising of index offence analysis, challenging distorted cognitions related to the offence, developing an internal focus for responsibility and psychoeducation with regards to “staying safe” online. Findings Follow up data demonstrated no improvements in victim empathy, nor in agreement ratings in terms of key cognitions associated with responsibility for offending behaviour. Research limitations/implications Whilst treatment efficacy was not established, this case study raises important questions that go beyond the single case design. Whilst the gentleman reported becoming “safer” in terms of initiating contact with unknown people via social media, this could not be substantiated, and is indicative of the cardinal difficulty of monitoring online recidivism. Generalisability of findings to the wider learning disability population is limited by a single case design. Originality/value This is the first published case study to the authors knowledge to evaluate cognitive behavioural approaches to reduce antisocial internet related behaviour in a forensic learning disability setting. Findings of considered within the context of the concept of minimisation of offending behaviour, the concept of “counterfeit deviance”, and also how best to measure therapeutic change within this population.

scholarly journals Social Media for Enhancing Civil Society and Disaster Relief: Usage by Local Municipalities in Japan

2015 ◽  
Vol 7 (1) ◽  
pp. 1-22
Author(s):  
Muneo Kaigo ◽  
Leslie Tkach-Kawasaki
Keyword(s):  
Social Media ◽  
Civil Society ◽  
Social Networking ◽  
Civil Society Organizations ◽  
Municipal Governments ◽  
Social Networking Services ◽  
Media Usage ◽  
Local Municipalities ◽  
Local Municipality

This main focus of this article is a case study that analyzes social media usage by a local municipality in Japan, and on the possibilities and problems of complementary communication channels such as social networking services for promoting civil society activities and linking civil society organizations. We examine how in the past, Japanese municipalities have been using social media and social networking services for enhancing civil society and how social networking services are a potential tool that can provide vital information and connect citizens, municipal governments and civil society. This article focuses on the first phase of the Tsukuba Civic Activities Cyber-Square [Tsukuba Shimin Katsudō no Hiroba] on Facebook Experiment in 2012 and how it functioned during and after the May 6, 2012 Tsukuba city tornado disaster for the subsequent relief and support activities during May 2012.

scholarly journals Combatting hate and trolling with love and reason? A qualitative analysis of the discursive antagonisms between organized hate speech and counterspeech online

2020 ◽  
Vol 9 (4) ◽  
pp. 540-572
Author(s):  
Nadine Keller ◽  
Tina Askanius
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Hate Speech ◽  
Qualitative Content Analysis ◽  
Online Media ◽  
Moral Standards ◽  
Online Spaces ◽  
Media Practices ◽  
Good And Evil

An increasingly organized culture of hate is flourishing in today’s online spaces, posing a serious challenge for democratic societies. Our study seeks to unravel the workings of online hate on popular social media and assess the practices, potentialities, and limitations of organized counterspeech to stymie the spread of hate online. This article is based on a case study of an organized “troll army” of online hate speech in Germany, Reconquista Germanica, and the counterspeech initiative Reconquista Internet. Conducting a qualitative content analysis, we first unpack the strategies and stated intentions behind organized hate speech and counterspeech groups as articulated in their internal strategic documents. We then explore how and to what extent such strategies take shape in online media practices, focusing on the interplay between users spreading hate and users counterspeaking in the comment sections of German news articles on Facebook. The analysis draws on a multi-dimensional framework for studying social media engagement (Uldam & Kaun, 2019) with a focus on practices and discourses and turns to Mouffe’s (2005) concepts of political antagonism and agonism to operationalize and deepen the discursive dimension. The study shows that the interactions between the two opposing camps are highly moralized, reflecting a post-political antagonistic battle between “good” and “evil” and showing limited signs of the potentials of counterspeech to foster productive agonism. The empirical data indicates that despite the promising intentions of rule-guided counterspeech, the counter efforts identified and scrutinized in this study predominantly fail to adhere to civic and moral standards and thus only spur on the destructive dynamics of digital hate culture.

scholarly journals Negative e-WOM Resulting from Political Posts on Social Media: A Case Study of a Small Retailer’s Struggle over Time

2021 ◽  
Vol 10 (9) ◽  
pp. 318
Author(s):  
Jennifer Johnson Jorgensen ◽  
Katelyn Sorensen
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Single Case ◽  
Retail Store ◽  
The Political ◽  
Customer Reviews ◽  
Political Opinion ◽  
Political Opinions ◽  
Over Time

Consumers have been advocating for a variety of causes, and in turn, retailers are expressing their political opinions through social-media posts in hopes of aligning with their customers’ views. This study looks at a single case in which customers reacted to a retailer’s political opinion posted on a social media account. Data was collected at the time of the retailer’s political post and up to three years afterward. Content analysis was employed to identify themes from the customer reviews posted, and four themes were identified. Of significance, this study found that customers of a retail store typically merge feelings on the retailer’s product and political post or the retailer’s service and the political post within their social media responses. Thus, a majority of customers in this case were not exclusively focused on battling the political post on social media. Also, a shift in customers’ opinions of the retailer shifted positively over time.

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