Digital Participation through Mobile Internet Banking and Its Impact on Financial Inclusion

2020 ◽  
pp. 483-494
Author(s):  
Khyati Jagani ◽  
Santosh Patra
Keyword(s):  
Insurance Coverage ◽  
Internet Banking ◽  
Mobile Internet ◽  
Financial Inclusion ◽  
Consumer Participation ◽  
Banking Service ◽  
Low Incomes ◽  
Government Project ◽  
The Impact ◽  
Personal Insurance

Prime Minister of India Mr. Narendra Modi launched a national government project called “Jan Dhan Yojana”, with the aim of providing banking opportunity and insurance coverage to all the citizens of India including the under privileged section who until now did not open bank accounts or personal insurance. The aim of this project is to attract those people with low incomes, who lack knowledge, who feel they do not need banking service or do not have funds to open an account. The present study attempts to examine the Indian Financial Inclusion in the context of Individual participation, through the case of Pradhan Mantri Jan Dhan Yojana. The paper aims to understand the consumer participation and non-participation and its implications as a financial inclusion strategy. The paper evaluates the impact of digital divide on digital participation of the consumers in the context of internet and mobile banking service users.

Digital Participation through Mobile Internet Banking and Its Impact on Financial Inclusion

2017 ◽  
Vol 4 (4) ◽  
pp. 51-61
Author(s):  
Khyati Jagani ◽  
Santosh Patra
Keyword(s):  
Insurance Coverage ◽  
Internet Banking ◽  
Mobile Internet ◽  
Financial Inclusion ◽  
Consumer Participation ◽  
Banking Service ◽  
Low Incomes ◽  
Government Project ◽  
The Impact ◽  
Personal Insurance

Prime Minister of India Mr. Narendra Modi launched a national government project called “Jan Dhan Yojana”, with the aim of providing banking opportunity and insurance coverage to all the citizens of India including the under privileged section who until now did not open bank accounts or personal insurance. The aim of this project is to attract those people with low incomes, who lack knowledge, who feel they do not need banking service or do not have funds to open an account. The present study attempts to examine the Indian Financial Inclusion in the context of Individual participation, through the case of Pradhan Mantri Jan Dhan Yojana. The paper aims to understand the consumer participation and non-participation and its implications as a financial inclusion strategy. The paper evaluates the impact of digital divide on digital participation of the consumers in the context of internet and mobile banking service users.

scholarly journals An Exploratory Study of Length and Frequency of Internet Banking Usage

2007 ◽  
Vol 2 (1) ◽  
pp. 76-85
Author(s):  
Booi Hon Kam ◽  
Hernan Riquelme
Keyword(s):  
Customer Satisfaction ◽  
Foreign Exchange ◽  
Exploratory Study ◽  
Internet Banking ◽  
Ease Of Use ◽  
Market Segments ◽  
Customer Base ◽  
Banking Service ◽  
The Impact ◽  
Exchange Transactions

The advent of Internet has provided banks an opportunity to reduce costs, increase customer base, and mass customize by delivering their products and services through this medium. A flurry of studies on Internet banking (IB) has since emerged. The majority of these studies, however, have been directed to either IB adoption or IB service quality delivery. With few exceptions, the impact that customer satisfaction with e-banking service qualities has on IB usage remains unexplored. This study examines a sample of Australian IB users based on their frequency and length of usage. The results show that as customers become more acclimatized to IB, they use these services more often. Further, daily and frequent IB users are more pleased with “ease of use” and “aesthetics” and tend to use IB more for electronic fund transfer and foreign exchange transactions than the less frequent users. The findings suggest that banks need to develop more customized services since there are distinct market segments with different banking requirements.

scholarly journals PENGUKURAN KEPUASAN NASABAH MELALUI KUALITAS PELAYANAN PT. BNI SYARIAH KC. CIPUTAT DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) & METODE COSTUMER STATISFACTION INDEX (CSI)

2019 ◽  
Vol 2 (02) ◽  
pp. 201
Author(s):  
AY Maryani
Keyword(s):  
Performance Analysis ◽  
Market Research ◽  
Internet Banking ◽  
Mobile Internet ◽  
Probability Sampling ◽  
Service Excellence ◽  
Banking Service

Berdasarkan hasil penelitian perbandingan kualitas pelayanan bank konvensional dan bank syariah dinyatakan bahwa terdapat perbedaan atara nilai rata-rata kualitas pelayanan pada bank konvensional dengan bank syariah, dimana nilai rata-rata kualitas pelayanan bank konvensional lebih tinggi dibandingkan bank syariah dan berdasarkan penilaian yang dilakukan oleh Market Research Indonesia (MRI)terdapat 5 bank syariah peraih penghargaan Banking Service Excellence Awards dan BNI Syariah merupakan bank kedua yang meraih penghargaan dari Banking ServiceExcellence Awards dimana penilaian yang dinilai dari penentuan peringkat ini yaitu dengan pengukuran aspek kinerja dari staff, satpam, costumer service, dan teller. Sedangkan penilaian aspek fisik dinilai dari banking hall, kenyamanan, kinerja ATM, dan layanan e-channel (sms, mobile, internet banking).Paper ini menganalisis tingkat kepuasan pelanggan melalui kualitas pelayanan Bank BNI Syariah KCP. Ciputat. Ini menggunakan metode non  probability sampling. Tingkat kepuasan diukur dengan menggunakanImportance Performance Analysis (IPA)dan Costumers Statisfaction Index (CSI).Adapun responden pada penelitian ini adalah nasabah Bank BNI Syariah KCP. Ciputat yang pernah mendapatkan layanan pada Bank BNI Syariah KCP. Ciputat Hasil penelitian menunjukkan bahwa pelanggan puas dengan layanan  dari Bank BNI Syariah KCP. Ciputat dengan tingkat CSI sebesar 79,34%. Berdasarkan Importance Performance Analysis (IPA), 5 atribut dikategorikan sebagai “prioritas perbaikan”, dan 13 atribut  dikategorikan sebagai “pertahankan prestasi”. Selanjutnya, ada 3 atribut yang dikategorikan “berlebihan” dan 9 atribut adalah sebagai “prioritas rendah”. Kemudian rata-rata nilai kesesuaian/selisih dari seluruh atribut pelayanan Bank Bank BNI Syariah KCP. Ciputat adalah minus 0,14.

The Impact Of E-Service Quality To Wards Customre Satisfaction On The User Of Internet Banking In PT. Bank Rakyat Indonesia Tbk (Persero)

2021 ◽  
Vol 2 (4) ◽  
pp. 1415-1422
Author(s):  
Deni Ardiansyah ◽  
Lies Handrijaningsih
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Internet Banking ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Banking Service ◽  
Electronic Service ◽  
The Impact

This research aims to analyze the impact of electronic service quality which consists of efficiency, fulfillment, reliability, privacy, responsiveness, contact, and compensation towards the customer satisfaction on the user of internet banking in PT Bank Rakyat Indonesia, Persero. Customer satisfaction is an urgent matter in banking and is one of the company duty to create that satisfaction out of every single service provided. The sample used in this research are respondents which are customers who use internet banking service from BRI. The data used in this research is primary data collected by conducting online questionnaires to 150 respondents. Analyzing technique used is validity, reliability, classical assumption, multiple linear regression, t, F, and the coefficient of determination test. The result shows that simultaneously, electronic service quality which consists of efficiency, fulfillment, reliability, privacy, responsiveness, contact, and compensation do have an impact towards customer satisfaction on the user of internet banking service of BRI. The finding on partial test shows that efficiency, fulfillment, contact and compensation has an impact towards customer satisfaction whereas reliability, privacy, and responsiveness do not.  

Microfinance and Financial Inclusion

2017 ◽  
Author(s):  
Philip Mader
Keyword(s):  
Low Income ◽  
Financial Services ◽  
Financial Inclusion ◽  
The Social ◽  
Low Incomes ◽  
Recent Developments ◽  
Cost Efficient ◽  
And Gender ◽  
Gender Impacts ◽  
The Impact

This article examines the impact of microfinance—the provision of financial services to poor and low-income populations, usually in the global South—on poverty. Microfinance is regarded as a financial market solution to the social problem of poverty, promising poverty alleviation in a market-friendly and cost-efficient way. Proponents hope that the financial inclusion of poor and low-income population segments will help them cope better with multifaceted problems of poverty, in particular their uncertain and low incomes. This article first provides an overview of microfinance, focusing on its economic and gender impacts, before tracing the microfinance sector’s historical origins and rise. It also considers the practices of the microfinance sector as well as the critical debates over microfinance. Finally, it describes three sets of recent developments relating to microfinance: a spate of crises including overindebtedness and collapse, new methods and mission, and the sector’s expanding scope of activities.

Measuring the Rural Customers’ Attitude: Knowledge and Influencing Factors of Internet Banking Usages

GIS Business ◽  
2020 ◽  
Vol 15 (2) ◽  
pp. 31-45
Author(s):  
M. Ganesan ◽  
Dr. K. Prabhakar Rajkumar
Keyword(s):  
Influencing Factors ◽  
Geographical Location ◽  
Internet Banking ◽  
General Information ◽  
Banking Services ◽  
Internet Portal ◽  
Banking Service ◽  
Use Of Internet

Internet banking refers the systems that enable the customers to access their accounts and general information on bank products and service through the use of a bank’s website, without the intervention or inconvenience of sending letter, faxes original signatures. Internet banking as an “internet portal, through which customers can use different kinds of banking service ranging from bill payment to making investment”. Thus internet banking is the use of internet by bank customers for transacting their banking transactions. In other words, it is the use of internet by banks to deliver banking transaction. In other words, it is the use of internet by banks to deliver banking services to customers irrespective of their geographical location.

scholarly journals Financial Inclusion and Firms Growth in Manufacturing Sector: A Threshold Regression Analysis in Selected Asean Countries

Economies ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 80
Author(s):  
Rosmah Nizam ◽  
Zulkefly Abdul Karim ◽  
Tamat Sarmidi ◽  
Aisyah Abdul Rahman
Keyword(s):  
Financial Services ◽  
Firm Growth ◽  
Manufacturing Sector ◽  
Threshold Level ◽  
Financial Inclusion ◽  
Manufacturing Firm ◽  
New Findings ◽  
Asean Countries ◽  
The Impact ◽  
Threshold Point

This paper examines the effect of financial inclusion on the firm growth of the manufacturing sector (513 firms) in selected ASEAN countries (Malaysia, Philippines, and Vietnam) using a cross-section threshold estimation technique. The levels of financial inclusion across firms were measured based on the distribution of financial services (access to credit). The main findings revealed that there is a non-monotonic effect of financial inclusion on the firm’s growth. These findings show that the impact of financial inclusion on firm growth in the manufacturing sector is significantly positive below a threshold point, and turns to significantly negative after a certain threshold point has been reached. These new findings suggest that manufacturing firm owners and banking institutions should deepen their financial inclusion efforts, and limit the distribution of credit access within the optimum value or threshold level in promoting the growth of the firm.

Understanding the Antecedents of Intention to Use Mobile Internet Banking in India: Opportunities for Microfinance Institutions

2015 ◽  
Vol 24 (3) ◽  
pp. 207-224 ◽  
Author(s):  
Douglas Bryson ◽  
Glyn Atwal ◽  
Himadri Roy Chaudhuri ◽  
Kartik Dave
Keyword(s):  
Internet Banking ◽  
Mobile Internet ◽  
Intention To Use ◽  
Microfinance Institutions
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