Adoption of Mobile Payment Application and Its Impact on Business

2020 ◽  
pp. 253-269
Author(s):  
Ahmad Fayaz Sayed ◽  
Muhammad Khalil Shahid ◽  
Sayed Fayaz Ahmad
Keyword(s):  
Mobile Application ◽  
Technology Development ◽  
Business Environment ◽  
Ease Of Use ◽  
Mobile Payment ◽  
Service Availability ◽  
Proposed Model ◽  
Pros And Cons ◽  
Main Factors ◽  
Business Security

Technology development has blessed the business environment with many tremendous opportunities and created several challenges. One of these developments is mobile payment applications, which are inevitable in the modern word. Companies, customers, etc. are adopting this modern mobile application to avail the service of mobile payment. Without any doubt it has many advantages, but it has also many challenges in adoption. This chapter discusses the adoption of mobile application and its impact on business. Security, ease of use, service availability, and risk are some of the main factors contributing to the adoption of mobile payment application. These factors not only affect the adoption of MPA but also have a strong link with business. As MPA changes the mood of business, again its pros and cons exist, and there is a need to be addressed. This chapter concludes a proposed model for the adoption of mobile payment application after thorough literature review.

A Model of Information Security Governance for E-Business

2008 ◽  
pp. 2958-2969
Author(s):  
Dieter Fink ◽  
Tobias Huegle ◽  
Martin Dortschy
Keyword(s):  
Information Security ◽  
Cyber Security ◽  
New Technologies ◽  
It Governance ◽  
Security Management ◽  
Business Environment ◽  
Proposed Model ◽  
Information Security Governance ◽  
Business Security

This chapter identifies various levels of governance followed by a focus on the role of information technology (IT) governance with reference to information security for today’s electronic business (e-business) environment. It outlines levels of enterprise, corporate, and business governance in relation to IT governance before integrating the latter with e-business security management. E-business has made organisations even more reliant on the application of IT while exploiting its capabilities for generating business advantages. The emergence of and dependence on new technologies, like the Internet, have increased exposure of businesses to technology-originated threats and have created new requirements for security management and governance. Previous IT governance frameworks, such as those provided by the IT Governance Institute, Standards Australia, and The National Cyber Security Partnership, have not given the connection between IT governance and e-business security sufficient attention. The proposed model achieves the necessary integration through risk management in which the tensions between threat reduction and value generation activities have to be balanced.

Evaluating Drivers of Fintech Adoption in the Netherlands

2021 ◽  
pp. 097215092110274
Author(s):  
Rashedul Hasan ◽  
Muhammad Ashfaq ◽  
Lingli Shao
Keyword(s):  
The Netherlands ◽  
Quantitative Research ◽  
Mobile Internet ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Payment ◽  
Perceived Ease Of Use ◽  
Quantitative Research Methods ◽  
Mobile Payments ◽  
Main Factors

The development of smartphones and mobile internet technologies has promoted the development of mobile payments worldwide. The core purpose of this study is to ascertain what the main factors are which affect Dutch customers’ adoption and experience of mobile payments. This study first addresses the concepts of mobile payments and customer experience and then explores the current Dutch financial and banking systems, before attempting to understand the recent researches worldwide on mobile payments. Based on quantitative research methods, the study examines the factors that influence the adoption and experience of mobile payments and the impacts of the COVID-19 outbreak on payment methods due to social distancing rules in the Netherlands. It finds that perceived ease of use, perceived usefulness, safety and trust are the main factors that affect the adoption of mobile payments, and mobile-payment providers need to improve technical protection and offer some benefits to boost the mobile-payment business. The COVID-19 outbreak has caused the decline of cash payments and the increase of contactless payments in the Netherlands; mobile payments ensure people’s health and help slow down the spread of the virus.

A Model of Information Security Governance for E-Business

2011 ◽  
pp. 404-415
Author(s):  
Dieter Fink ◽  
Tobias Huegle
Keyword(s):  
Information Security ◽  
Cyber Security ◽  
New Technologies ◽  
It Governance ◽  
Security Management ◽  
Business Environment ◽  
Proposed Model ◽  
Information Security Governance ◽  
Business Security

This chapter identifies various levels of governance followed by a focus on the role of information technology (IT) governance with reference to information security for today’s electronic business (e-business) environment. It outlines levels of enterprise, corporate, and business governance in relation to IT governance before integrating the latter with e-business security management. E-business has made organisations even more reliant on the application of IT while exploiting its capabilities for generating business advantages. The emergence of and dependence on new technologies, like the Internet, have increased exposure of businesses to technology-originated threats and have created new requirements for security management and governance. Previous IT governance frameworks, such as those provided by the IT Governance Institute, Standards Australia, and The National Cyber Security Partnership, have not given the connection between IT governance and e-business security sufficient attention. The proposed model achieves the necessary integration through risk management in which the tensions between threat reduction and value generation activities have to be balanced.

A Model of Information Security Governance for E-Business

2011 ◽  
pp. 1-15
Author(s):  
Dieter Fink ◽  
Tobias Huegle ◽  
Martin Dortschy
Keyword(s):  
Information Security ◽  
Cyber Security ◽  
New Technologies ◽  
It Governance ◽  
Security Management ◽  
Business Environment ◽  
Proposed Model ◽  
Information Security Governance ◽  
Business Security

This chapter identifies various levels of governance followed by a focus on the role of information technology (IT) governance with reference to information security for today’s electronic business (e-business) environment. It outlines levels of enterprise, corporate, and business governance in relation to IT governance before integrating the latter with e-business security management. E-business has made organisations even more reliant on the application of IT while exploiting its capabilities for generating business advantages. The emergence of and dependence on new technologies, like the Internet, have increased exposure of businesses to technology-originated threats and have created new requirements for security management and governance. Previous IT governance frameworks, such as those provided by the IT Governance Institute, Standards Australia, and The National Cyber Security Partnership, have not given the connection between IT governance and e-business security sufficient attention. The proposed model achieves the necessary integration through risk management in which the tensions between threat reduction and value generation activities have to be balanced.

A Model of Information Security Governance for E-Business

2009 ◽  
pp. 2143-2154
Author(s):  
Dieter Fink ◽  
Tobias Huegle ◽  
Martin Dortschy
Keyword(s):  
Information Security ◽  
Cyber Security ◽  
New Technologies ◽  
It Governance ◽  
Security Management ◽  
Business Environment ◽  
Proposed Model ◽  
Information Security Governance ◽  
Business Security

This chapter identifies various levels of governance followed by a focus on the role of information technology (IT) governance with reference to information security for today’s electronic business (e-business) environment. It outlines levels of enterprise, corporate, and business governance in relation to IT governance before integrating the latter with e-business security management. E-business has made organisations even more reliant on the application of IT while exploiting its capabilities for generating business advantages. The emergence of and dependence on new technologies, like the Internet, have increased exposure of businesses to technology-originated threats and have created new requirements for security management and governance. Previous IT governance frameworks, such as those provided by the IT Governance Institute, Standards Australia, and The National Cyber Security Partnership, have not given the connection between IT governance and e-business security sufficient attention. The proposed model achieves the necessary integration through risk management in which the tensions between threat reduction and value generation activities have to be balanced.

Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application

2020 ◽  
Vol 5 (1) ◽  
pp. 123
Author(s):  
Nor Hayati Kassim ◽  
Norlina Mohamed Noor ◽  
Jati Kasuma ◽  
Juliza Saleh ◽  
Ceaser Dealwis ◽  
...  
Keyword(s):  
Job Performance ◽  
Technology Acceptance ◽  
Mobile Applications ◽  
Mobile Application ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Maximum Efficiency ◽  
Perceived Ease Of Use ◽  
Positive Attitudes ◽  
Willingness To Use

Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is toinvestigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace.

The use of statistical methods in the analysis of mobile payment market in Poland

2020 ◽  
Vol 3 (2) ◽  
pp. 45-50
Author(s):  
Artur Borcuch
Keyword(s):  
Economic Growth ◽  
Economic Activity ◽  
Initial Phase ◽  
Positive Impact ◽  
Ease Of Use ◽  
Mobile Payment ◽  
Human History ◽  
Payment Systems ◽  
Mobile Payments ◽  
Payment Instruments

Payments are an inherent element of economic activity (León and Ortega 2018). However, the evolution of payment instruments and the way individuals and businesses make daily payments has undergone enormous change in human history, particularly due to main innovations in payment systems in last decades (Gandhi 2016). The last innovation in payment system concerns mobile payment. The development of mobile payments market can have a positive impact on economic growth (Leon and Rodriguez 2012). Although the Polish market of mobile payments is in the initial phase of development, it is one of the pioneering and leading in Europe and globally. The main purpose of this article is to analyze, which feature (convenience, speed, availability, ease of use, safety) of mobile payments could be the most important for users from Poland.

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

Validating the Measurement Constructs Affecting the Technology Adoption in Indian Mobile Banking Industry

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Muragesh Y. Pattanshetti ◽  
Sachin S. Kamble ◽  
Sudheer M. Dhume ◽  
Shradha Gawankar
Keyword(s):  
Technology Adoption ◽  
Perceived Risk ◽  
Service Providers ◽  
Business Environment ◽  
Retail Banking ◽  
Appropriate Technology ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Measurement Scale ◽  
Mobile Banking

Mobile phones have undeniably brought a paradigm shift, affecting both the lives of people and the business environment. Today, mobile phone has permeated the lives of billions of people around the world, becoming for many an indispensable device. Moreover, adoption of mobile banking has significant impact on reducing costs and enabling change in retail banking. Factors influencing the intention to use or adopt mobile banking are very important and will play a vital role for mobile banking service providers. The proposed study focuses on a comprehensive set of potential factors that influence the adoption of mobile banking. The research model identifies appropriate factors and captures dependency relationships among these factors in the form of a number of hypotheses to be tested in this research. This paper aims to design a scale with a high degree of reliability, validity, and dimensionality which helps to determine the appropriate technology adoption model based on the identified constructs, viz. Optimism (OPTI), Innovativeness (INNO), Insecurity (INSC), Discomfort (DISC), Perceived Usefulness (PU), Perceived Ease of Use (PEU), Perceived Risk (PR), Subjective Norms (SN), Attitude (ATTI), Behavioural Control (BC) and Behavioural Intention (BI). The data were collected through questionnaire survey from 201 respondents comprising software engineers, bank employees, professors, entrepreneurs. Confirmatory factor analysis was used to test the validity of the proposed measurement scale for all the identified constructs. This instrument helps bankers to determine and design there applications which will contribute to the knowledge of predicting customer intention.

scholarly journals Predicting Consumer Intention to Use Mobile Payment Services: Empirical Evidence from Vietnam

2016 ◽  
Vol 8 (1) ◽  
pp. 117 ◽  
Author(s):  
The Ninh Nguyen ◽  
Tuan Khanh Cao ◽  
Phuong Linh Dang ◽  
Hien Anh Nguyen
Keyword(s):  
Empirical Evidence ◽  
Service Providers ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Payment ◽  
Future Research ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Payment Services ◽  
The Impact

<p>Mobile payment has relative advantages compared to other payment methods, thus providing benefits for both consumers and the society. This study attempts to examine factors influencing consumer intention to use mobile payment services. Survey data are used to investigate the impact of consumers’ perceptions of mobile payment services and social influence on use intention. Empirical evidence from 489 Vietnamese consumers confirms a significant relationship between the factors and behavioral intention, and reveals that perceived trust is the strongest predictor of intention to use mobile payment services followed by perceived ease of use, perceived enjoyment, perceived behavioral control, perceived usefulness and subjective norm, respectively. The results contribute to the evolving literature, and suggest that mobile payment service providers should particularly focus on building up consumer trust, and making their services clear, understandable and easy to use. Future research directions for extending this study are also discussed.</p>

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