It's All About Creating Customer Value

2021 ◽  
pp. 226-256
Author(s):  
Jurgen Janssens
Keyword(s):  
Customer Value ◽  
Real Life ◽  
Project Managers ◽  
The Other ◽  
Customer Engagement ◽  
Product Experience ◽  
Digital Era ◽  
Other Hand ◽  
The One ◽  
A Company

In a digitally (em)powered age, customers expect a service and product experience in line with continuously evolving expectations. This induces great potential for organisations that shape engagement before, during, or after the main customer touch points. Powered by insights coming from the CRM driven 360° view, they entail even more value when enabling a company to quickly and continuously learn from its experiences. This chapter will illustrate that project managers need to master a dual dynamic to attain through activated customer engagement. On the one hand, new types of projects, changing expectations, and shifting habits offer humbling challenges. On the other hand, governance, change, and delivery continue to be the foundational baseline. By integrating theoretical insights and real-life cases, the author wants to stimulate project managers. Rather than seeing the digital era as a transformational tsunami for customer engagement, they should see it as an opportunity to go beyond things in a reality where rapidly changing demand entails growth, learning, and great value.

Project Management and Customer Activation

2021 ◽  
pp. 253-274
Author(s):  
Jurgen Janssens
Keyword(s):  
Project Management ◽  
Real Life ◽  
Project Managers ◽  
The Other ◽  
Customer Engagement ◽  
Product Experience ◽  
Digital Era ◽  
Other Hand ◽  
The One ◽  
A Company

In a digitally (em)powered age, customers expect a service and product experience in line with continuously evolving expectations. This induces great potential for organisations that shape engagement before, during, or after the main customer touch points. Powered by insights coming from the CRM-driven 360° view, they entail even more value when enabling a company to quickly and continuously learn from its experiences. This chapter will illustrate that project managers need to master a dual dynamic to attain through activated customer engagement. On the one hand, new types of projects, changing expectations, and shifting habits offer humbling challenges. On the other hand, governance, change, and delivery continue to be the foundational baseline. By integrating theoretical insights and real-life cases, the author wants to stimulate project managers. Rather than seeing the digital era as a transformational tsunami for customer engagement, they should see it as an opportunity to go beyond things in a reality where rapidly changing demand entails growth, learning, and great value.

Managing Customer Journeys in a Nimble Way for Industry 4.0

2019 ◽  
pp. 141-164 ◽  
Author(s):  
Jurgen Janssens
Keyword(s):  
Industry 4.0 ◽  
Industrial Revolution ◽  
Real Life ◽  
Project Managers ◽  
The Other ◽  
Fourth Industrial Revolution ◽  
Project Portfolios ◽  
The One ◽  
A Company ◽  
Do So

In the Fourth Industrial Revolution, customers expect companies to provide journeys in line with rapidly changing expectations. This allows for great potential for project portfolios that can enable tailored experiences, powered by technology and insights coming from the 360° view of the customer, to improve the experience and touchpoints before, during or after the main interaction of customers with a company. This chapter will illustrate that project managers need to master a dual dynamic to do so. On the one hand, new types of projects, changing expectations and shifting habits offer humbling challenges. On the other hand, governance, change and delivery continue to be the foundational baseline. By integrating theoretical insights and real-life cases from conservative and progressive industries, the author wants to stimulate project managers. Rather than seeing Industry 4.0 as a transformational tsunami, they should see it as an opportunity to remain curious, nimble and committed, while working in a reality where rapidly changing demand entails growth, learning and great value.

Managing Customer Journeys in a Nimble Way for Industry 4.0

2021 ◽  
pp. 853-876
Author(s):  
Jurgen Janssens
Keyword(s):  
Industry 4.0 ◽  
Industrial Revolution ◽  
Real Life ◽  
Project Managers ◽  
The Other ◽  
Fourth Industrial Revolution ◽  
Project Portfolios ◽  
The One ◽  
A Company ◽  
Do So

In the Fourth Industrial Revolution, customers expect companies to provide journeys in line with rapidly changing expectations. This allows for great potential for project portfolios that can enable tailored experiences, powered by technology and insights coming from the 360° view of the customer, to improve the experience and touchpoints before, during or after the main interaction of customers with a company. This chapter will illustrate that project managers need to master a dual dynamic to do so. On the one hand, new types of projects, changing expectations and shifting habits offer humbling challenges. On the other hand, governance, change and delivery continue to be the foundational baseline. By integrating theoretical insights and real-life cases from conservative and progressive industries, the author wants to stimulate project managers. Rather than seeing Industry 4.0 as a transformational tsunami, they should see it as an opportunity to remain curious, nimble and committed, while working in a reality where rapidly changing demand entails growth, learning and great value.

BANKER’S LIABILITY FOR POST-PETITION DISPOSITIONS

2001 ◽  
Vol 60 (3) ◽  
pp. 441-492
Author(s):  
Christopher Hare
Keyword(s):  
Current Account ◽  
The Other ◽  
Considerable Difficulty ◽  
Competing Interests ◽  
Other Hand ◽  
Court Orders ◽  
The One ◽  
A Company ◽  
Court Of Appeal ◽  
Consistent Approach

Once a petition to wind-up a company has been presented, a balance must be struck between two competing interests. On the one hand, the allegedly insolvent company must be allowed to continue trading until the court has had an opportunity to examine the bien-fondé of the petition; on the other hand, the company’s directors must be prevented from dealing with the corporate assets in a way detrimental to the interests of the general creditors. This balance is struck by the Insolvency Act 1986, s. 127, which provides that, upon the granting of a winding-up order, any “dispositions” of the company’s property in the period following the presentation of the petition are retrospectively avoided, unless the court orders otherwise. The courts have, however, had considerable difficulty in applying this provision to the post-petition operation of a company’s current account and, in particular, have failed to adopt a consistent approach to the potential liability of a bank for continuing to operate such an account. The Court of Appeal addressed this problem in Hollicourt (Contracts) Ltd. v. Bank of Ireland [2001] 2 W.L.R. 290.

The Politics of Robot Autonomy

2016 ◽  
Vol 7 (2) ◽  
pp. 341-360 ◽  
Author(s):  
Thomas Burri
Keyword(s):  
Real Life ◽  
The Other ◽  
Ongoing Process ◽  
Autonomous Weapons ◽  
Other Hand ◽  
The Future ◽  
To Come ◽  
The One ◽  
Philosophical Understanding

The autonomy robots enjoy is understood in different ways. On the one hand, a technical understanding of autonomy is firmly anchored in the present and concerned with what can be achieved now by means of code and programming; on the other hand, a philosophical understanding of robot autonomy looks into the future and tries to anticipate how robots will evolve in the years to come. The two understandings are at odds at times, occasionally they even clash. However, not one of them is necessarily truer than the other. Each is driven by certain real-life factors; each rests on its own justification. This article discusses these two “views of robot autonomy” in depth and witnesses them at work at two of the most relevant events of robotics in recent times, namely the Darpa Robotics Challenge, which took place in California in June 2015, and the ongoing process to address lethal autonomous weapons in humanitarian Geneva, which is spurred on by a “Campaign to Stop Killer Robots”.

scholarly journals Alienation in Harry Potter

2021 ◽  
Author(s):  
Ayman Khaled Hussein ◽  
Mohd Nazri Latiff Azmi ◽  
Mohammad Nusr Mohammad Al-Subaihi
Keyword(s):  
Racial Discrimination ◽  
Real Life ◽  
Harry Potter ◽  
The Other ◽  
Social Discrimination ◽  
Book Series ◽  
Other Hand ◽  
Postcolonial Discourse ◽  
The One

This is a thematic study of Harry Potter (1997-2007) concerning the theme of alienation. Joanne Rowling is a British novelist famous for writing her best-known fantasy book series, Harry Potter (1997-2007). This study argues that Rowling employs fantastical elements in Harry Potter to present symbolic and real-life themes that summon the postcolonial discourse of alienation. In addition, the study aims to raise the role of fantasy in serving Humanity and the dignity of people and understanding the conflicts among the members of society. Moreover, this study investigates how racial discrimination and postcolonialism work against the Humanity of heroes and their companions in their community. Therefore, that relationship causes a realistic commentary on real-life situations. The theoretical platform deployed in this study is a postcolonial perspective that purports to grasp the striking overlaps between the theme of alienation and the insights of the racial and social postcolonial discourse. The findings achieved in this paper prove the juxtaposition between alienation on the one hand and racial and social discrimination on the other hand. The researcher seeks to demonstrate that Harry Potter reflects the suffering and alienation of characters.

scholarly journals Quand la chair de l’interprète européenne hante la chaire des hérauts européanistes…

2011 ◽  
Vol 1 (3) ◽  
pp. 71
Author(s):  
Chris Reyns-Chikuma
Keyword(s):  
Real Life ◽  
The Other ◽  
Minor Role ◽  
European Policy ◽  
The Real ◽  
Avant Garde ◽  
Other Hand ◽  
National Boundaries ◽  
The One ◽  
A Minor

On the one hand, there is a great number of « national » fictions. To various degrees (patriotic, nationalistic) and consciously or not, these fictions participate in the construction of a nation. On the other hand, there are also a lot of fictions that we can characterize as cosmopolitan or postnational and which are situated outside any clear national boundaries. On the contrary, one can count very few fictions on the construction of a European supranationality. To my knowledge, Constellation by Alain Lacroix (2008) is the only one in French and that is the one I am going to write about in this essay. My goal here is threefold. It is first to show that although the interpreter seems to play a minor role (according to the number of pages) and although she is apparently considered an insignificant quantity by both male protagonists, as her regular and obsessive return in the text proves it she is actually important since she haunts the characters sexually and ideologically. I will also show that this haunting spreads through the whole novel through the issue of the interpretation of signs. The second goal is to show that the interpreter, who is explicitly presented as an impersonation of Europe, actually incarnates the ambivalence of any « europeanist » project. She is indeed a bridge not only between two languages & cultures but also between both faces of any European policy. The first one, concrete, tries to incorporate the real life of the Europeans, their daily concerns which themselves are often inscribed within their « national habitus», and the other one to exceed it within a transnational project which is often perceived as too abstract. Finally, I will conclude showing how Constellation “foreignizes” (Venuti, 2008, 6) its translation of the European realities, not by its choices but by the choice of avant-garde esthetic techniques.

scholarly journals Writing when Young: Bart Moeyaert as a Young Adult Author

2021 ◽  
Vol 10 ◽  
pp. BB65-BB83
Author(s):  
Vanessa Joosen
Keyword(s):  
Young Adult ◽  
Life Experiences ◽  
Real Life ◽  
Complex Interaction ◽  
The Other ◽  
Young Audiences ◽  
Other Hand ◽  
The One ◽  
Inherent Part

Duet met valse noten (1983) started as a diary when Bart Moeyaert was twelve years old. After it was disclosed by an older brother, Moeyaert rewrote it during his teenage years as a novel about first love. This article studies the genesis and early reception of Moeyaert’s novel to reflect on young authors who fictionalize real-life experiences and desires. On the one hand, they are credited for being experts on youth and said to have a particular appeal to young audiences for that reason. On the other hand, when texts by young authors are published, they are often edited and mediated by adult professionals. For some scholars, such adult intervention compromises the authenticity of the young author’s voice, while others argue that having your work revised is an inherent part of being published. The genesis of Duet met valse noten displays a complex interaction involving several actors, including young voices. The deletion of controversial passages (a toilet scene, the longing for cigarettes and sexual scenes) illustrates this complexity: the decision to adapt them was only in part governed by adults, and while the young Moeyaert was dissatisfied with some revisions, they also contributed to his aesthetics as a poetic rather than explicit writer.

STRUCTURE, CONTENT ANALYSIS AND DIMENSIOLOGY* OF A VICTIMOGENIC SITUATION

Law and World ◽  
2020 ◽  
Vol 6 (1) ◽  
pp. 7-13
Keyword(s):  
Content Analysis ◽  
Real Life ◽  
Personal Characteristics ◽  
The Other ◽  
Criminal Behaviour ◽  
Life Situation ◽  
Specific Nature ◽  
Other Hand ◽  
Real Life Situation ◽  
The One

Victimogenic situation is a private variety of criminogenic situation where one of the main actors of the criminal drama, along with a perpetrator, is a specific victim of the crime, though being not merely a target of the crime, but the person who, thanks to his/her behaviour and particular personal characteristics, objectively contributes to the commission of the crime against himself/herself. The study of a victimogenic situation and appropriate prevention must be based on a consistent methodology, according to which an individual criminal behaviour arises from the interaction of personality (individual) and a particular real-life situation. A victim in the victimogenic situation is almost as active as the perpetrator. Therefore, it is necessary to investigate the specific nature of the circumstances in this strange tandem of “perpetrator-victim”, which characterises the personality and behaviour of the offender, on the one hand and the personality and behaviour of the victim, on the other hand.

Forms of Realization of the Law in the Aspect Relations of Unconditional and Conditional

2020 ◽  
pp. 76-83
Author(s):  
G. N. Utkin N
Keyword(s):  
Real Life ◽  
The Other ◽  
Specific Situation ◽  
Other Hand ◽  
Degree Of Dominance ◽  
Wide Range ◽  
Life Circumstances ◽  
The Law ◽  
The One

The article is devoted to consideration of specifics and features of realization of the law in various forms in a context of a ratio conditional and unconditional in the law. The author comes to the conclusion that all forms of the law implementation, in varying degrees, whether conditional or unconditional, because, on the one hand, embodied in a specific situation, in relation to individuals, accompanied by a compilation of individual legal act, but, on the other hand, faced with the extrapolation quite dogmatically posilioned as binding rules of law to real life circumstances, mainly through public-imperious peremptory effect. For each of the forms of realization of the law, only the nature of the ratio and the degree of dominance of one of the two principals will differ, which, in the end, serves the presence of a wide range of ways and means of satisfying people’s needs and protecting interests in the law.

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