Examining retailing sustainability in the QR code–enabled mobile payments context during the COVID-19 pandemic

The COVID-19 has influenced customers' purchasing behavior, especially the acceptability of mobile payments based on quick response (QR) codes. Sustainability is key for retail to thrive. In this context, customer acceptance of QR code–enabled m-payments needs further improvement. This study examines the critical antecedents affecting QR code–enabled m-payments acceptance intention, with the aim of determining why customers must accept QR codes. The Mobile Technology Acceptance Model was modified, as we examined ease of use, usefulness, transaction convenience, transaction speed, attitudes, optimism, and personal innovativeness to investigate customers’ adoption of mobile shopping in grocery stores using questionnaire survey data of 351 respondents. Most constructs in the model influence shoppers’ intentions for accepting QR code–enabled m-payments. Consumers are more likely to use mobile shopping channels if the system is simple and easy to use. A validated model would be an invaluable guide for researchers during the creation and improvement of QR code–enabled m-payments studies.

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Perceived Innovation and Quick Response Codes in an Online-to-Offline E-Commerce Service Model

International Journal of E-Adoption ◽

10.4018/ijea.2017070101 ◽

2017 ◽

Vol 9 (2) ◽

pp. 1-16 ◽

Cited By ~ 2

Author(s):

Shinyi Lin ◽

Shao-Chun Chen ◽

Shu-Hui Chuang

Keyword(s):

Technology Acceptance ◽

Least Squares Method ◽

Ease Of Use ◽

Portable Devices ◽

Quick Response ◽

Purchasing Behavior ◽

Qr Codes ◽

Acceptance Model ◽

Partial Least Squares Method ◽

Practical Implications

The prevalent consumption channel with portable devices has led to an emerging pattern of online–to-offline (O2O) purchasing behavior. By applying the technology acceptance model (TAM) and the theory of planned behavior as the theoretical framework, this study investigated consumers' perceptions toward applying quick response codes (QR codes) for shopping. Of the research sample, a total of 338 valid returns were investigated using a structural analysis with the partial least squares method. The results indicate that perceived innovation leads to greater perception of usefulness and ease of use. From the view of the TAM, the ease of QR code use does not influence the attitude of users regarding employing QR codes for shopping. The results lend support to the practical implications of the emerging O2O consuming behavior using QR codes with portable devices. Further findings and discussion are elaborated in this paper.

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The Determinant of Acceptance of SIMDA (Information System of District Management) Implementation on the Government of Batu City

Journal of Accounting and Business Education ◽

10.26675/jabe.v1i2.8494 ◽

2017 ◽

Vol 1 (2) ◽

pp. 298

Author(s):

Umar Maksum ◽

Zaki Baridwan ◽

Imam Subekti

Keyword(s):

Information System ◽

Technology Acceptance ◽

Technology Acceptance Model ◽

Self Efficacy ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Personal Innovativeness ◽

Acceptance Model ◽

Computer Self Efficacy

This study aims to examine the factors influencing the acceptability of SIMDA in the Batu Municipal Government. The research model used the Technology Acceptance Model (TAM), which add external construct from D&M success model of information system and other construct namely the commitment of management, social influence and the Individually influence such as computer self-efficacy and personal innovativenes. This research employed census sampling method. The samples are all official of in financial department who use SIMDA. Results of the research showed that perceived usefulness was affected by management commitment, social influence, information quality, system quality, personal innovativeness, and perceived ease of use. In addition, Computer self-efficacy, and personal innovativeness influenced to perceived ease of use. Furthermore, the acceptance SIMDA was influenced perceived usefulness and perceived ease of use. On the contrary, computer self-efficacy did not affect to perceived usefulnessKeywords: Technology Acceptance Model (TAM), Acceptance SIMDA, perceived usefulness, perceived ease of use

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Adoption of Mobile Video-Call Service

Strategy, Adoption, and Competitive Advantage of Mobile Services in the Global Economy - Advances in E-Business Research ◽

10.4018/978-1-4666-1939-5.ch003 ◽

2013 ◽

pp. 49-72

Author(s):

Ángel Hernández-García ◽

Ángel Francisco Agudo-Peregrina ◽

Santiago Iglesias-Pradas

Keyword(s):

Technology Acceptance ◽

Critical Role ◽

Ease Of Use ◽

Perceived Usefulness ◽

Future Research ◽

Mobile Video ◽

Perceived Ease Of Use ◽

Personal Innovativeness ◽

Actual Use ◽

Acceptance Model

The main results from the study confirm the influence of the variables from Technology Acceptance Model –perceived ease of use and perceived usefulness– and of perceived compatibility on the adoption of this service. Although self-expressiveness was also found to be an antecedent of perceived usefulness, all other variables –personal innovativeness, subjective norm, perceived behavioral control, perceived cost, and perceived quality of service– were found to have no influence on the adoption of mobile video-calls. Other important findings are the critical role played by perceived usefulness, the existing gap between attitudes, intentions and actual use, and the role of perceived cost in the adoption of mobile video-call. Other findings and recommendations for future research are also discussed.

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User Acceptance of Smart Watch for Medical Purposes: An Empirical Study

Future Internet ◽

10.3390/fi13050127 ◽

2021 ◽

Vol 13 (5) ◽

pp. 127

Author(s):

Rana Saeed Al-Maroof ◽

Khadija Alhumaid ◽

Ahmad Qasim Alhamad ◽

Ahmad Aburayya ◽

Said Salloum

Keyword(s):

Technology Acceptance ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Online Questionnaire ◽

Personal Innovativeness ◽

Medical Environment ◽

Smart Watch ◽

Close Relationship ◽

Acceptance Model

This study aims to investigate the most effective and interesting variables that urge use of the smartwatch (SW) in a medical environment. To achieve this aim, the study was framed using an innovative and integrated research model, which is based on combining constructs from a well-established theoretical model’s TAM and other features that are critical to the effectiveness of SW which are content richness and personal innovativeness. The Technology Acceptance Model (TAM) is used to detect the determinants affecting the adoption of SW. The current study depends on an online questionnaire that is composed of (20) items. The questionnaire is distributed among a group of doctors, nurses, and administration staff in medical centers within the UAE. The total number of respondents is (325). The collected data were implemented to test the study model and the proposed constructs and hypotheses depending on the Smart PLS Software. The results of the current study show that the main constructs in the model contribute differently to the acceptance of SW. Based on the previous assumption, content richness and innovativeness are critical factors that enrich the user’s perceived usefulness. In addition, perceived ease of use was significantly predictive of either perceived usefulness or behavioral intention. Overall findings suggest that SW is in high demand in the medical field and is used as a common channel among doctors and their patients and it facilitates the role of transmitting information among its users. The outcomes of the current study indicate the importance of certain external factors for the acceptance of the technology. The genuine value of this study lies in the fact that it is based on a conceptual framework that emphasizes the close relationship between the TAM constructs of perceived usefulness and perceived ease of use to the construct of content richness, and innovativeness. Finally, this study helps us recognize the embedded motives for using SW in a medical environment, where the main motive is to enhance and facilitate the effective roles of doctors and patients.

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Shopping in Cyberspace

International Journal of Technology and Human Interaction ◽

10.4018/ijthi.2014070101 ◽

2014 ◽

Vol 10 (3) ◽

pp. 1-18 ◽

Cited By ~ 1

Author(s):

Han-Jen Niu

Keyword(s):

Decision Making ◽

Technology Acceptance ◽

Moderating Effect ◽

Ease Of Use ◽

Shopping Behavior ◽

Consumer Decision Making ◽

Purchasing Behavior ◽

Decision Making Styles ◽

Online Shopping Behavior ◽

Acceptance Model

Researchers have explored adolescents' online buying habits as the internet has developed and teenagers' incomes have increased. In this study, that tries to understand adolescent buying behavior, and adolescent decision-making styles as input variable and online shopping behavior as output variable. The Technology Acceptance Model (TAM) is included as a moderating variable. A total of 1,614 adolescents aged 16 to 30 in Taiwan were participants. Correlation, regression, and covariance analyses were used. Results show a positive correlation between adolescents' consumer decision-making styles and purchasing behavior (including planned and unplanned purchases). In addition, compulsive purchases under unplanned purchases showed a positive moderating effect. Recognition of ease of use in TAM had a positive moderating effect on compulsive purchases categorized under unplanned purchases. This research examined the moderating effect of variables in TAM, verifying their effects.

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Dampak Kemudahan dan Risiko Sistem Pembayaran QR Code: Technology Acceptance Model (TAM) Extension

Jurnal Inspirasi Bisnis dan Manajemen ◽

10.33603/jibm.v3i2.2635 ◽

2020 ◽

Vol 3 (2) ◽

pp. 161

Author(s):

Ayatulloh Michael Musyaffi ◽

Kayati Kayati

Keyword(s):

Technology Acceptance ◽

Technology Acceptance Model ◽

Simple Random Sampling ◽

Equation Model ◽

Ease Of Use ◽

Partial Least Square ◽

Least Square ◽

Qr Code ◽

Perceived Ease Of Use ◽

Acceptance Model

Abstract. Mobile Payment has developed quickly and easily. One of them by using a QR Code by scanning the Bar Code through the Smartphone camera. Unfortunately, there is inherent risk especially in the aspect of theft of financial and non-financial data. Therefore, this study aims to examine user acceptance in terms of the ease and risk of QR Code Payments. The target of respondents in this study were all users of Payment methods using QR Codes in Indonesia with 100 respondents with a simple random sampling method through online distribution and structured interviews. The method used in this study used the Structural Equation Model (SEM) - Partial Least Square (PLS). The findings in this research show that there is a contribution to the Technology Acceptance Model (TAM) model, especially Perceived Ease of use factor that further strengthens the acceptance of Pay by QR. While risk perception does not have a significant impact on intention to use the Pay by QR system. Keywords: Behavioural Intention; Pay by QR; Perceived Ease of use; Perceived Risk; TAM. Abstrak. Model pembayaran mobile telah berkembang secara signifikan dan semakin mudah. Salah satunya adalah pembayaran dengan menggunakan kode QR dengan men-scan kode QR melalui kamera Smartphone. Sayangnya dibalik kemudahan penggunaan pembayaran QR, terdapat resiko yang melekat terutama dalam aspek pencurian data keuangan maupun non keuangan. Atas dasar inilah penelitian ini diadakan dengan tujuan untuk menguji penerimaan pengguna yang dilihat dari sisi kemudahan dan resiko pembayaran kode QR. Target responden riset ini adalah seluruh pengguna metode pembayaran menggunakan kode QR di Indonesia dengan jumlah responden sebayak 100 dengan meteode simple random sampling melalui penyebaran online dan wawancara secara terstruktur. Metode yang digunakan dalam penelitian ini menggunakan Struktural Equation Model (SEM) – Partial Least Square (PLS). Temuan dalam riset menunjukan adanya kontribusi terhadap model Technology Acceptance Model (TAM) terutama faktor kemudahan yang semakin memperkuat penerimaan penggunaan Pay by QR. Sementara persepsi resiko tidak memiliki dampak yang signifikan terhadap niat menggunakan sistem Pay by QR. Katakunci: Behavioural Intention; Pay by QR: Mobile Payment; Persepsi Kemudahan; Persepsi Resiko; TAM;

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PENGUJIAN TECHNOLOGY ACCEPTANCE MODEL PADA MOBILE BANKING SEBAGAI DETERMINAN PERFORMA UMKM DI KOTA MAKASSAR

Jurnal BISNIS & KEWIRAUSAHAAN ◽

10.37476/jbk.v8i3.672 ◽

2019 ◽

Vol 8 (3) ◽

Author(s):

Syarief Dienan Yahya ◽

Harry Yulianto

Keyword(s):

Technology Acceptance ◽

Technology Acceptance Model ◽

Significant Influence ◽

Small And Medium Enterprises ◽

Ease Of Use ◽

Perceived Usefulness ◽

Mobile Banking ◽

Personal Innovativeness ◽

Acceptance Model ◽

Medium Enterprises

Technology adoption plays an important role in competing and creating opportunities in business nowadays. Mobile Banking has changed the way the banking industry and business interact. Mobile Banking is an alternative business strategy for businesses to survive in an increasingly competitive business in today's digital era. This study will focus on adopting Mobile Banking technology and its role to improve the performance of Micro, Small and Medium Enterprises (MSMEs) by adapting the Technology Acceptance Model concept using several indicators from various previous studies which consist of Perceived Ease of Use, Perceived Usefulness, Social Norms, Perceived Risk, Relative Advantages, Personal Innovativeness and Cost as indicators. The study involved 278 Micro, Small and Medium Enterprises (MSMEs) in Makassar City by using a self-administered questionnaire, which was determined using the Purposive Sampling method. The result shows that simultaneously all indicators of the construct of Technology Acceptance Model had a positive and significant influence on the performance of Micro, Small and Medium Enterprises (MSMEs) in Makassar City. Furthermore, partially each indicator shows a positive and significant influence and personal innovativeness is the most dominant indicator in influencing Micro, Small and Medium Enterprises (MSMEs) performance. The findings of this study are expected to enrich the study related to the topic of Technology Acceptance Model in Mobile Banking and its relationship to improving the performance of Micro, Small and Medium Enterprises (MSMEs).

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An Empirical Study of the Factors Affecting Mobile Shopping in Taiwan

Mobile Commerce ◽

10.4018/978-1-5225-2599-8.ch063 ◽

2018 ◽

pp. 1329-1340

Author(s):

Yi-Fen Chen ◽

Yu-Chen Lan

Keyword(s):

Technology Acceptance ◽

Structural Equation ◽

Online Survey ◽

Structural Equation Models ◽

Mobile Commerce ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Mobile Shopping ◽

Acceptance Model

Mobile commerce has already become one of the trends in future developments. Therefore, mobile shopping in application of mobile commerce will become one of the services with a vast development potential. A technology acceptance model (TAM) with trust is utilized to explore influence of perceived ease of use and perceived usefulness in mobile shopping on customers' attitudes and behavioral intention to use, mobility, convenience and information richness, characterized by mobile commerce. An online survey was performed on a sample of 600 mobile users in Taiwan. Structural equation models (SEM) are used to examine hypotheses within the theoretical framework.

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Shopping in Cyberspace

Marketing and Consumer Behavior ◽

10.4018/978-1-4666-7357-1.ch053 ◽

2015 ◽

pp. 1118-1135

Author(s):

Han-Jen Niu

Keyword(s):

Decision Making ◽

Technology Acceptance ◽

Moderating Effect ◽

Ease Of Use ◽

Shopping Behavior ◽

Consumer Decision Making ◽

Purchasing Behavior ◽

Decision Making Styles ◽

Online Shopping Behavior ◽

Acceptance Model

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A Framework of Mobile Banking Adoption in India

Journal of Open Innovation Technology Market and Complexity ◽

10.3390/joitmc6020040 ◽

2020 ◽

Vol 6 (2) ◽

pp. 40

Author(s):

Ashish Kumar ◽

Sanjay Dhingra ◽

Vikas Batra ◽

Harish Purohit

Keyword(s):

Technology Acceptance ◽

Structural Equation ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Mobile Banking ◽

Perceived Ease Of Use ◽

Personal Innovativeness ◽

Acceptance Model ◽

Adoption Intention

Mobile banking is now an important and evolving medium for executing banking transactions. It has a huge potential in a developing country such as India. Our study explores the important antecedents of the mobile banking adoption intention of Indian customers and proposes a comprehensive framework by extending the traditional technology acceptance model (TAM). Along with the two constructs provided by TAM, four customer-oriented constructs have also been measured for this purpose. The conceptual model has been verified empirically, with the data mobilized with the help of a survey from 203 future mobile banking service users. The structural equation modeling (SEM) technique has been undertaken to establish the effect of the antecedents on mobile banking adoption intention. The results demonstrate that, together with the constructs of TAM, viz. perceived usefulness and perceived ease of use, as well as all other relevant behavioral factors, namely subjective norms, personal innovativeness, trust, and self-efficacy have exerted a statistically significant positive effect on the mobile banking adoption intention of customers. The study provides an empirical foundation, which can be useful to banking and mobile services by helping companies to formulate their marketing strategies.

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