Social Software Support for Collaborative Innovation Development within Organizations
Applying a design science approach, the authors developed and tested a social network-based open innovation platform prototype that supports two major aspects of an organization’s ability to drive ideas into innovation concepts. First, the system implements a structured and transparent process logic that enables knowledge aggregation through content sharing and information integration as well as individual workflows of single actors. Second, the platform shapes a collaborative, time- and space-independent common context, which enables employees to build and run an open innovation community. Based on a prototype, the authors also evaluated the platform’s usability as well as its usefulness for collaborative development of innovative concepts.