An Empirical Examination of Saudi Consumers Attitudes Towards Online Shopping

2017 ◽  
Vol 7 (2) ◽  
pp. 57-80 ◽  
Author(s):  
Raja Yahya Alsharief ◽  
Felwa Al-Saadi
Keyword(s):  
Customer Service ◽  
Online Shopping ◽  
Product Information ◽  
Consumer Attitudes ◽  
Ease Of Use ◽  
Future Research ◽  
Privacy And Security ◽  
Empirical Examination ◽  
Factors Affecting ◽  
Independent Variables

This paper aims to empirically examine Saudi consumers' attitudes towards online shopping. The papers test a framework that was developed to understand, evaluate and examine the different factors affecting consumer attitudes towards online shopping in Saudi Arabia. Data were collected using a non-probability sample of 1000 Saudi consumers'. The paper investigated several independent variables which were used in previous research studies and its relation with the dependent variable (online shopping attitude among Saudi consumers). The findings indicated that ease of use and reliability were positively related to attitude of consumer towards online shopping. The findings also illustrated a positive relationship between the research remaining independent variables (privacy and security, customer service, trust, product information, satisfaction) and online shopping attitude in KSA. The paper also provides a discussion of its limitations as well as direction for future research in the field.

Saudi Consumers Attitudes Towards Online Shopping

2018 ◽  
pp. 897-920
Author(s):  
Raja Yahya Alsharief
Keyword(s):  
Saudi Arabia ◽  
Online Shopping ◽  
Arab World ◽  
Consumer Attitudes ◽  
Future Research ◽  
Factors Affecting ◽  
Related Literature ◽  
Western Countries

Online shopping in the Arab world countries including Saudi Arabia is still very immature in relation to online shopping in developed and/or western countries. However, online shopping data and available statistics illustrate a very good growing trend in online shopping in KSA. This paper aims to develop a framework to understand and evaluate consumers' attitudes towards online shopping in Saudi Arabia. The paper start by examining the different factors affecting consumer attitudes towards online shopping in related literature, then it examines the literature related to consumers' attitudes towards online shopping in Saudi Arabia. Finally, and based on the results of the literature, it develops a framework to understand and evaluate consumers' attitudes towards online shopping in Saudi Arabia. The paper also provides direction for future research in the field.

Saudi Consumers Attitudes Towards Online Shopping

2017 ◽  
Vol 7 (1) ◽  
pp. 16-36 ◽  
Author(s):  
Raja Yahya Alsharief
Keyword(s):  
Saudi Arabia ◽  
Online Shopping ◽  
Arab World ◽  
Consumer Attitudes ◽  
Future Research ◽  
Factors Affecting ◽  
Related Literature ◽  
Western Countries

Online shopping in the Arab world countries including Saudi Arabia is still very immature in relation to online shopping in developed and/or western countries. However, online shopping data and available statistics illustrate a very good growing trend in online shopping in KSA. This paper aims to develop a framework to understand and evaluate consumers' attitudes towards online shopping in Saudi Arabia. The paper start by examining the different factors affecting consumer attitudes towards online shopping in related literature, then it examines the literature related to consumers' attitudes towards online shopping in Saudi Arabia. Finally, and based on the results of the literature, it develops a framework to understand and evaluate consumers' attitudes towards online shopping in Saudi Arabia. The paper also provides direction for future research in the field.

scholarly journals Factors Affecting Students’ Perception of Online Shopping

2021 ◽  
Vol 1 (1) ◽  
pp. 13-24
Author(s):  
Anushia Chelvarayan ◽  
Chew Sin Jie ◽  
Yeo Sook Fern
Keyword(s):  
Technology Acceptance ◽  
Online Shopping ◽  
Tertiary Education ◽  
Ease Of Use ◽  
Third Party ◽  
The Internet ◽  
Privacy And Security ◽  
Factors Affecting ◽  
Goods And Services ◽  
Pervasive Technology

In the recent time, the Internet is being used as the main source to provide us information and has been vastly exploited for our own convenience. It can be seen as a mean to provide us fun and pleasure with unlimited opportunities. Hence, online shopping is an action or activity of purchasing goods and services through the Internet. This includes people going online, logging in to a shopping website, purchasing goods and services and arranging for delivery. Besides that, the buyer either pays with credit or debit card or through third party online transfer or cash on delivery for the goods and services. The research emphasizes on factors affecting students’ perception of online shopping. It focuses on the following variables such as convenience, ease of use, usefulness, privacy and security and saves money, time and effort as the main factors in affecting a student to pursue with online purchases. The theoretical foundations for this study are Technology Acceptance Model (TAM) and Theory of Planned Behaviour (TPB). A total of 200 respondents from a private university in Malaysia participated in this research. Samples were selected using convenience sampling and the respondents answered the questionnaire via Google form and paper and pencil method. A nominal scale and Five-point Likert scale was used to design the questions in the questionnaire. Data analysis methods used in this research were Descriptive Analysis, Reliability Analysis and Multiple Regression Analysis. The data collected and also information in this research are highly beneficial and valuable to students, supervisors, academics, researchers, learning institutions, business organisations and the government as we are able to gauge and understand the factors affecting students’ perception on online shopping. However, there are some limitations as this research does not reflect the actual student population in tertiary education in Malaysia and it only focuses on four variables i.e. convenience, ease of use, usefulness, privacy and security and saves money, time and effort. There are several possibilities for future researches whereby one can focus more on other influencing factors such as trust, risk, complexity, pervasive technology usage, tech savvy future generations and many more.

Consumer Perceptions of Factors Affecting Online Shopping Behavior

2021 ◽  
Vol 19 (2) ◽  
pp. 1-16
Author(s):  
Musrat Siyal ◽  
Saeed Siyal ◽  
Jun Wu ◽  
Debajyoti Pal ◽  
Muhammad Mujahid Memon
Keyword(s):  
International Students ◽  
Technology Acceptance ◽  
Purchase Intention ◽  
Financial Risk ◽  
Online Shopping ◽  
Ease Of Use ◽  
Shopping Behavior ◽  
Chinese Consumers ◽  
Factors Affecting ◽  
Online Shopping Behavior

Online shopping is an emerging trend throughout the world. Likewise, it is used in China among Chinese consumers, but not all foreigners use it frequently due to several factors. This study discussed those factors which cause hindrance for foreigners to use online shopping and their behavior towards it. To do so, the authors have proposed the model by extending the technology acceptance model (TAM). The data were collected from the international students in China through a survey questionnaire and analyzed by SPSS to draw the results of the proposed relationships. The findings show that the online shopping behavior of international students in China is negatively related to financial risk and positively related to trust and ease of use. Moreover, purchase intention mediates these relationships. The results will be useful for consumers and online sellers to retain existing consumers and attract more foreigners studying in China. Moreover, the paper mentioned the implications and future directions of the study.

Metrics development and modelling the mixed reality and digital twin adoption in the context of Industry 4.0

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Samad M.E. Sepasgozar ◽  
Mohsen Ghobadi ◽  
Sara Shirowzhan ◽  
David J. Edwards ◽  
Elham Delzendeh
Keyword(s):  
Technology Acceptance ◽  
Mixed Reality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Future Research ◽  
Key Factors ◽  
Content Type ◽  
Factors Affecting ◽  
Digital Twin ◽  
Acceptance Model

PurposeThis paper aims to examine the current technology acceptance model (TAM) in the field of mixed reality and digital twin (MRDT) and identify key factors affecting users' intentions to use MRDT. The factors are used as a set of key metrics for proposing a predictive model for virtual, augmented and mixed reality (MR) acceptance by users. This model is called the extended TAM for MRDT adoption in the architecture, engineering, construction and operations (AECO) industry.Design/methodology/approachAn interpretivist philosophical lens was adopted to conduct an inductive systematic and bibliographical analysis of secondary data contained within published journal articles that focused upon MRDT acceptance modelling. The preferred reporting items for systematic reviews and meta-analyses (PRISMA) approach to meta-analysis were adopted to ensure all key investigations were included in the final database set. Quantity indicators such as path coefficients, factor ranking, Cronbach’s alpha (a) and chi-square (b) test, coupled with content analysis, were used for examining the database constructed. The database included journal papers from 2010 to 2020.FindingsThe extant literature revealed that the most commonly used constructs of the MRDT–TAM included: subjective norm; social influence; perceived ease of use (PEOU); perceived security; perceived enjoyment; satisfaction; perceived usefulness (PU); attitude; and behavioural intention (BI). Using these identified constructs, the general extended TAM for MRDT in the AECO industry is developed. Other important factors such as “perceived immersion” could be added to the obtained model.Research limitations/implicationsThe decision to utilise a new technology is difficult and high risk in the construction project context, due to the complexity of MRDT technologies and dynamic construction environment. The outcome of the decision may affect employee performance, project productivity and on-site safety. The extended acceptance model offers a set of factors that assist managers or practitioners in making effective decisions for utilising any type of MRDT technology.Practical implicationsSeveral constraints are apparent due to the limited investigation of MRDT evaluation matrices and empirical studies. For example, the research only covers technologies which have been reported in the literature, relating to virtual reality (VR), augmented reality (AR), MR, DT and sensors, so newer technologies may not be included. Moreover, the review process could span a longer time period and thus embrace a fuller spectrum of technology development in these different areas.Originality/valueThe research provides a theoretical model for measuring and evaluating MRDT acceptance at the individual level in the AECO context and signposts future research related to MRDT adoption in the AECO industry, as well as providing managerial guidance for progressive AECO professionals who seek to expand their use of MRDT in the Fourth Industrial Revolution (4IR). A set of key factors affecting MRDT acceptance is identified which will help innovators to improve their technology to achieve a wider acceptance.

scholarly journals Customer Satisfaction in Online Shopping in Growing Markets

2020 ◽  
Vol 11 (1) ◽  
pp. 78-91 ◽  
Author(s):  
Syed Shah Alam ◽  
Mohd Helmi Ali ◽  
Nor Asiah Omar ◽  
Wan Mohd Hirwani Wan Hussain
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Information Quality ◽  
Online Shopping ◽  
Positive Influence ◽  
Factors Affecting ◽  
Service Information ◽  
Online Retailers ◽  
Study Results ◽  
Quality Response

The aim of this study is to examine the factors affecting customer satisfaction in online shopping. The conceptual model for this study was developed based on the previous research in the online shopping context. In this research, ten hypotheses on factors affecting customer satisfaction in online shopping are outlined with empirical data from 337 respondents. Data was collected through a Google form. The regression results show that customer service, information quality, response time, transaction capability, delivery, merchandise attributes, security/privacy, convenient payment method, and price have significant positive influence on customer satisfaction in online shopping. From a managerial viewpoint, this study results provide support for investment decisions for customer satisfaction from online retailers in Malaysia.

The Effect of Consumer Characteristics and Behaviour on Pork Consumption in Malta. A Quantitative Study

2018 ◽  
Vol 2 (1) ◽  
pp. 44-58
Author(s):  
Joseph J. Abela
Keyword(s):  
Peer Influence ◽  
Online Survey ◽  
Product Information ◽  
Local Economy ◽  
Research Tool ◽  
Ongoing Research ◽  
Factors Affecting ◽  
Independent Variables ◽  
The Relationship ◽  
Pork Consumption

The pig industry in Malta is important for the local economy and food safety. As is reported in Galli et al. (2016), Maltese people eat protein-rich diets although the Agriculture and Fisheries Census 2014 issued by the National Statistics Office reports a decrease in the number of pigs being bred on the island. This paper intends to analyse the pattern of Maltese consumer behaviour regarding pork consumption, eliciting the crucial factors affecting local consumption. This study forms part of an ongoing research studying the characteristics and behaviours of the Maltese pork consumer aimed to help the stakeholders in the industry to focus their strength on what is really expected by the consumers. Data was obtained through an online survey with questions/statements related to the demographic characteristics of the respondent, several Likert scale statements to analyse the purchase behaviour, and finally two questions to obtain the respondents’ weekly pork consumption. The research tool was tested for its reliability through an SPSS test, obtaining a Cronbach’s alpha value of 0.534. Data was reduced through Factor Analysis, from 17 factors to 5. The VARIMAX test was used to carry out the rotation necessary to reduce data. A resultant 5 factors gave 63% of the total variance in only 6 iterations and this was shown clearly in the scree plot. These five factors were named Product Quality, Peer Influence, Health Issues, Ethnocentrism, and Product Information. Statements found in the research tool were grouped according to their respective new factor and were analysed for their normality. Since the number of respondents was fewer than 100, the Shapiro Wilk test was used to determine if the data has a normal or non-normal distribution. All 5 new factors resulted skewed and therefore the Spearman Correlation test was used to test for the relationship between the Independent variables and the Dependant variables, between the Independent variables themselves, and between the Independent variables and the demographic information gathered. The correlation resulted significant in one Independent variable versus the Dependant variable, in 4 results between the Independent variables themselves, and in 4 results with regard to the relationship between the Independent variables and the Demographic factors. These results give a better picture of the local purchasing behaviour in relation to pork consumption as no previous study in this regard has been published locally before. It is intended to continue studying this phenomenon in the near future by increasing the sample size and making changes to the research tool in order to improve its reliability.

Factors Affecting Consumer Participation In Online Shopping In Malaysia: The Case Of University Students

2012 ◽  
Vol 5 ◽  
Author(s):  
Mohammed Shamsul Chowdhury ◽  
Nadiah Ahmad
Keyword(s):  
Online Shopping ◽  
Pearson Correlation ◽  
Consumer Participation ◽  
Future Research ◽  
The Internet ◽  
Factors Affecting ◽  
Know How ◽  
Shopping Behaviour ◽  
Key Factor

Since lack of trust has remained one of the barriers to online shopping, this study is intended to explore the factors that affect the perceptions of trust for students’ intent to participate in online shopping. We used non-probability procedure to select respondents since we do not know how many students have access to the internet and are engaged in online shopping. Pearson correlation, multiple regression were used to test the hypotheses. The regression analysis in this study clearly supported trust and integrity, which had significance influence towards consumer participation. The study also found the trust variable had the highest correlation with the dependent variable followed by integrity.The study provided a useful insight on the significant role of trust in students’ online shopping. The study implies that trust is a key factor that indicates the effect of the Internet vendor trust on students’ online shopping behaviour. Recommendations for future research are suggested. 

Development of Website Quality Dimensions of Home Appliance Enterprises Based on Exploratory Factor Analysis

2011 ◽  
Vol 204-210 ◽  
pp. 1920-1923
Author(s):  
Jun Zhuo ◽  
Jia Zhen Xiao ◽  
Ming Zhou
Keyword(s):  
Factor Analysis ◽  
Exploratory Factor Analysis ◽  
Customer Service ◽  
Product Information ◽  
Research Direction ◽  
Future Research ◽  
User Friendliness ◽  
Information Accessibility ◽  
Home Appliance ◽  
Quality Features

The paper studied the quality features that are crucial to the success of HAEs websites. Firstly, the paper took a comprehensive review of literature. Secondly, focusing on user-friendliness, we identified 44 quality features, which were quantitatively measured by the questionnaire developed by us. Thirdly, data were collected from 260 subjects. Exploratory factor analysis resulted in the identification of six dimensions, which are customer service, product information and search, transaction, sale support, outlets information, accessibility. Finally, we discussed the implication and limitations of the findings and pointed out future research direction.

Sign in / Sign up

Export Citation Format

Share Document