Improving Distance Student Retention Through Satisfaction and Authentic Experiences

As attrition rates of Australian undergraduate distance programs are consistently high, this article investigates whether retention can be increased by increasing the students' satisfaction through improving the student experience. This project examines the distance student experience informed by students' satisfaction with already identified crucial program factors. The authors propose that the Experience Economy model, utilised in tourism studies and general economics, is also relevant to education. An online survey collected data from 75 undergraduate distance students. Gathered data was analysed using two simple mediation models. The distance student experience and the students' satisfaction with crucial program factors were strongly indirectly related to the students' intention to persist through the students' overall satisfaction. The results indicate that designers of tertiary distance courses should consider program factors and the characteristics of the distance student experience to ensure high levels of student satisfaction and to increase the students' intention to persist.

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Creating a Metamodel for Predicting Learners’ Satisfaction by Utilizing an Educational Information System During COVID-19 Pandemic

10.3233/faia210085 ◽

2021 ◽

Author(s):

Zoe Kanetaki ◽

Constantinos Stergiou ◽

Georgios Bekas ◽

Christos Troussas ◽

Cleo Sgouropoulou

Keyword(s):

Student Satisfaction ◽

Online Survey ◽

Coefficient Of Determination ◽

Gradual Improvement ◽

First Semester ◽

Machine Learning Model ◽

Fitting Method ◽

The Subject ◽

Curriculum Reforms ◽

Students Satisfaction

Faced with the disruption generated by the COVID-19 pandemic, the advent of enforced and exclusive online learning presented a challenging opportunity for researchers worldwide, to quickly adapt curricula to this new reality and gather electronic data by tracking students’ satisfaction after attending online modules. Many researchers have looked into the subject of student satisfaction to discover if there is a link between personal satisfaction and academic achievement. Using a set of data, filtered out of a statistical analysis applied on an online survey, with 129 variables, this study investigates students’ satisfaction prediction in a first-semester Mechanical Engineering CAD module combined with the evaluation and the effectiveness of specific curriculum reforms. A hybrid machine learning model that has been created, initially consists of a Generalized Linear Model (GLAR), based on critical variables that have been filtered out after a correlation analysis. Its fitting errors are utilized as an extra predictor, that is used as an input to an artificial neural network. The model has been trained using as a basis the 70% of the population (consisting of 165 observations) to predict the satisfaction of the remaining 30%. After several trials and gradual improvement, the metamodel’s architecture is produced. The trained hybrid model’s final form had a coefficient of determination equal to 1 (R = 1). This indicates that the data fitting method was successful in linking the independent variables with the dependent variable 100 percent of the time (satisfaction prediction).

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Identifying the Drivers of Student Retention: A Service Marketing Approach

Journal of Business ◽

10.18533/job.v1i4.21 ◽

2016 ◽

Vol 1 (2) ◽

pp. 01

Author(s):

Amy Rummel ◽

Maeghen L.MacDonald

Keyword(s):

Student Retention ◽

Student Satisfaction ◽

Customer Service ◽

Service Marketing ◽

Service Encounters ◽

Customer Service Training ◽

Service Training ◽

Students Satisfaction ◽

Interactive Service ◽

Marketing Approach

Examination of Higher Education literature concerning student retention reveals a variety of influences from student satisfaction, professors’ engagement and/or approachability with students. However, as with most complex issues there appears to be multiple causes for student disengagement. This paper presents a “service marketing” approach to understanding student retention. If a university system is couched in terms of multiple, interactive service encounters, are there interactions which take place on a campus which would lead to a students’ satisfaction/dissatisfaction with that University? The results indicate that this is in fact true. While the student-teacher interaction is still critical to retaining students, additional interactions with support staff also emerge as having significant impact on the retention of students. Implications for “customer service” training across all venues within a University are discussed.

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Measurement of Social presence influence student satisfaction in an acupuncture online training

Current Traditional Medicine ◽

10.2174/2215083807666210217150632 ◽

2021 ◽

Vol 07 ◽

Author(s):

Yun Jin Kim

Keyword(s):

Online Learning ◽

Learning Environment ◽

Student Satisfaction ◽

Social Presence ◽

Online Survey ◽

Online Training ◽

P Value ◽

Online Learning Environment ◽

The Social ◽

Students Satisfaction

Purpose: The current COVID-19 pandemic is affecting medical institutions in way that may disrupt the learning of medical educations. This study purposed to evaluate students’ satisfaction, online learning environment, and social presence of students’ clinical acupuncture online learning. Methods: The participants of this study (N= 40) were registered for a bachelor of medicine program of Traditional Chinese Medicine in 2018 and enrolled in the clinical acupuncture online training course started from March 2020. A self-evaluated online survey based online learning environment, students’ satisfaction, and social presence were used for data collection. All data are shown as mean (M) ± standard deviation (SD). A p-value of <0.05 was considered statistically significant. Multiple regression analysis was used to address the effects of learning environment on social presence and student’ s satisfaction with online learning on social presence. Results: The results explained that measure the students’ satisfaction of online learning in the clinical acupuncture and their effect of learning environment and social presence. Learning environment categories related to the motivational needs and the social presence items were significantly correlated p< 0.05. The results of this study advised the social presence explained for the variance in students’ satisfaction in clinical acupuncture online training. Conclusions: These findings support the use of online learning obtain factors that affect the variance of student satisfaction in clinical acupuncture online learning. It can be explained that the primary deficiencies in assigning clinical acupuncture online learning at the undergraduate level fall within the social contexts and interpersonal.

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Student Satisfaction in an Undergraduate International Business EMI Program: A Case in Southern Taiwan

Journal of Studies in International Education ◽

10.1177/1028315317748525 ◽

2017 ◽

Vol 22 (3) ◽

pp. 198-209 ◽

Cited By ~ 2

Author(s):

Hsiang-Ning Rebecca Chu ◽

Wing Shing Lee ◽

Peter William OBrien

Keyword(s):

International Students ◽

Student Retention ◽

Student Satisfaction ◽

International Business ◽

Learning Experience ◽

English Medium Instruction ◽

Southern Taiwan ◽

Local Students ◽

The University ◽

Students Satisfaction

This study assessed both local and international students’ satisfaction on dimensions that may foster or disadvantage their learning experience in a recently established English-medium instruction (EMI) undergraduate international business program in Southern Taiwan. The study recruited 278 students (171 local and 97 international), and assessed their satisfaction with program management, interaction with peers within the program, and cultural diversity in the university. The results indicated that both local and international students were satisfied with local students’ openness to foreign cultures, students’ ability to communicate in English during class, content of courses, and the level of internationalization of the college. All participants, however, were significantly dissatisfied with the depth and frequency of social interaction outside classrooms, and with the facilities and management offered by the university. Findings of this study may have managerial and instructional implications for staff and faculty of English-medium programs in identifying potential issues and improving student retention.

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PENERAPAN iLEARNING SURVEY (iSur) DALAM MENINGKATKAN KUALITAS SISTEM INFORMASI SELAMA PROSES PEMBELAJARAN DI PERGURUAN TINGGI RAHARJA

CCIT Journal ◽

10.33050/ccit.v7i3.258 ◽

2014 ◽

Vol 7 (3) ◽

pp. 335-354

Author(s):

Untung Rahardja ◽

Muhamad Yusup ◽

Ana Nurmaliana

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Teaching And Learning ◽

Online Survey ◽

The Other ◽

Learning Activities ◽

Faculty Performance ◽

Satisfaction Measurement ◽

Valid Information

The accuracy and reliability is the quality of the information. The more accurate and reliable, the more information it’s good quality. Similarly, a survey, the better the survey, the more accurate the information provided. Implementation of student satisfaction measurement to the process of teaching and learning activities on the quality of the implementation of important lectures in order to get feedback on the assessed variables and for future repair. Likewise in Higher Education Prog has undertaken the process of measuring student satisfaction through a distributed questioner finally disemester each class lecture. However, the deployment process questioner is identified there are 7 (seven) problems. However, the problem can be resolved by the 3 (three) ways of solving problems one of which is a system of iLearning Survey (Isur), that is by providing an online survey to students that can be accessed anywhere and anytime. In the implementation shown a prototype of Isur itself. It can be concluded that the contribution Isur system can maximize the decision taken by the Higher Education Prog. By using this Isur system with questions and evaluation forms are submitted and given to the students and the other colleges. To assess the extent to which the campus has grown and how faculty performance in teaching students class, and can be used as a media Isur valid information for an assessment of activities throughout college.

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An Exploration of Differences Among Community of Inquiry Indicators in Low and High Disenrollment Online Courses

Online Learning ◽

10.24059/olj.v15i2.196 ◽

2011 ◽

Vol 15 (2) ◽

Author(s):

Philip Ice ◽

Angela M. Gibson ◽

Wally Boston ◽

Dave Becher

Keyword(s):

Instructional Design ◽

Student Retention ◽

Student Satisfaction ◽

Community Of Inquiry ◽

Online Courses ◽

Public University ◽

Cognitive Presence ◽

Cognitive Integration ◽

Face To Face ◽

Rapid Pace

Though online enrollments continue to accelerate at a rapid pace, there is significant concern over student retention. With drop rates significantly higher than in face-to-face classes it is imperative that online providers develop an understanding of factors that lead students to disenroll. This study examines course-level disenrollment through the lens of student satisfaction with the projection of Teaching, Social and Cognitive Presence. In comparing the highest and lowest disenrollment quartiles of all courses at American Public University the value of effective Instructional Design and Organization, and initiation of the Triggering Event phase of Cognitive Presence were found to be significant predictors of student satisfaction in the lowest disenrollment quartile. For the highest disenrollment quartile, the lack of follow-through vis-à-vis Facilitation of Discourse and Cognitive Integration were found to be negative predictors of student satisfaction.

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PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN MAHASISWA

JURNAL LENTERA BISNIS ◽

10.34127/jrlab.v8i2.289 ◽

2019 ◽

Vol 8 (2) ◽

pp. 104

Author(s):

Titim Nurlia

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Significant Influence ◽

Brand Image ◽

Linear Regression Analysis ◽

Research Result ◽

Coefficient Of Determination ◽

F Test ◽

Fierce Competition ◽

Students Satisfaction

Highly competition requires university to be more sensitive to the interest students as one of stakeholders. Polytechnic LP3I Jakarta Campus Cimone has many competitors amid the dynamics of increasingly fierce competition of higher education. This research aims to analyze the effect of Service quality, Price and Brand Image of Students Satisfaction. A theory used in research is based on opinion from Andriyani, Suwandi Mananeke & Taroreh, Fatriansyah. There is an effect between Service Quality, Price and Brand Image to Customer Satisfaction. This research use a quantitative method by distributing a questionnaire. The amount of population are 408 students and the sample is 80 people by Slovin formulas. Based on research result using linear regression analysis multiple SPSS version 20 indicated that: The independent variable Service Quality, Price and Brand Image jointly tested by F test proved positive and significant influence on the Student Satisfaction and the magnitude of the effect seen from the coefficient of determination (R2) was 41,8 %. To test the hypothesis of the use F test and t test. While price do not have effect significant influence on students satisfaction. Keywords: service quality, price, brand image, student’s satisfaction

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Burnout amongst neurosurgical trainees in the UK and Ireland

Acta Neurochirurgica ◽

10.1007/s00701-021-04873-5 ◽

2021 ◽

Author(s):

Nadia Liber Salloum ◽

Phillip Correia Copley ◽

Marco Mancuso-Marcello ◽

John Emelifeonwu ◽

Chandrasekaran Kaliaperumal

Keyword(s):

Risk Factors ◽

Workplace Bullying ◽

Online Survey ◽

Medical Profession ◽

Leisure Activities ◽

Attrition Rates ◽

Workplace Stressors ◽

Potential Risk Factors ◽

The Uk ◽

Enhance Patient Care

Abstract Introduction Burnout is becoming an increasingly recognised phenomenon within the medical profession. This study aims to investigate the presence of burnout amongst neurosurgical trainees in the UK and Ireland as well as investigating potential exacerbating and protective factors. Method An online survey was sent to all neurosurgical trainees in the UK and Ireland via the British Neurosurgical Trainees’ Association (BNTA) mailing list. Responding participants anonymously completed the Copenhagen Burnout Inventory (CBI) and answered questions about known risk factors for burnout including workplace environment, workplace bullying, time spent on leisure activities and sleep and reported likelihood of leaving neurosurgery. We also collated data on responders’ demographics. We compared CBI scores for participants with and without risk factors to determine correlation with CBI. Results There were 75 respondents (response rate 42%) from a range of ages and all training grades, 72% of whom were male. The median CBI score was 38.85 (IQR 17.76). Participants showed a higher degree of personal and workplace burnout (median CBIs of 47.02, IQR 25.00; and 49.14, IQR 19.64, respectively) compared with patient-related burnout (median CBI 18.67, IQR 25.00). Participants with the following self-reported risk factors were significantly more likely to have higher CBIs: workplace bullying (p = 0.01), getting on less well with colleagues (p < 0.05), working longer hours (p < 0.05) and insufficient sleep, exercise and leisure time (all p < 0.01). Those with higher CBI scores were more likely to consider leaving neurosurgical training (p = 0.01). Conclusion We identified a high burnout incidence in a cohort representative of UK neurosurgical trainees, although our results may have been skewed somewhat by selection bias. We determined potential risk factors for burnout related to specific workplace stressors and time for non-work activities. In the future, changes to training curricula should address these issues, aiming to improve training, enhance patient care and reduce attrition rates.

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Measuring Hospitality and Tourism Management Students’ Satisfaction with Work Related Learning Using Partial Least Squares in Zimbabwe

Hospitality & Tourism Review ◽

10.38157/hospitality-tourism-review.v2i1.259 ◽

2021 ◽

Vol 2 (1) ◽

pp. 14-34

Author(s):

Absai Chakaipa ◽

Vitalis Basera ◽

Memory Chakaipa ◽

Phamela Dube

Keyword(s):

Least Squares ◽

Student Satisfaction ◽

Partial Least Squares ◽

Curriculum Design ◽

Extended Model ◽

Work Related ◽

Males And Females ◽

Tourism And Hospitality ◽

Students Satisfaction ◽

Satisfaction Relationship

Purpose: The study assessed Tourism and Hospitality Students’ satisfaction with work-related learning (WRL) attachment using a two-stage extended model proposed by Taylor and Geldenhuys (2019). It also intends to determine if there are significant student satisfaction differences between males and females and between the students pursuing bachelor or diploma in Tourism and hospitality. Also, the study assessed if there is a moderation effect of a third variable (intermediate) on expectation and perception to students’ satisfaction. Method: Data were collected from 488 students using a survey instrument at the onset and at the end of the attachment. Analysis of results was done using both SPSS 23 and R 4.0.3. The study also applied the Multi-Group Analysis-Partial Least Squares (MGA-PLS) analysis permutation to test students’ satisfaction. Results: The research found no significant differences between males and females, and the students’ category (bachelor and diploma) on both Expectation-Satisfaction and Perception-Satisfaction relationship in model A. However, the study found significant differences between males and females in the perception-satisfaction relationship in Model B. The MGSA-PLS results revealed that male students have a positive and significant effect on the perception-satisfaction relationship as opposed to a negative and insignificant effect for females. The moderating effect test revealed that a third construct, INTER - Intermediate variable (a product of construct Perceptions and Expectation) has a positive impact on student satisfaction. Implications: There is a need for collaboration between hospitality industry players and academics in curriculum design, so as to meet the demands of the industry.

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Antecedents and consequences of college students' satisfaction with online learning

Social Behavior and Personality An International Journal ◽

10.2224/sbp.10397 ◽

2021 ◽

Vol 49 (8) ◽

pp. 1-11

Author(s):

Nam-Hyun Um ◽

Ahnlee Jang

Keyword(s):

College Students ◽

Online Learning ◽

Student Satisfaction ◽

Self Efficacy ◽

Teaching Presence ◽

Self Management ◽

Antecedents And Consequences ◽

Intention To Continue ◽

Academic Self Efficacy ◽

Students Satisfaction

We delved into the antecedents and consequences of college students' satisfaction with online learning. We proposed the antecedents would be interactions, teaching presence, self-management of learning, and academic self-efficacy, and that the consequence would be intention to continue to use online learning. Participants were 236 college students in South Korea who completed an online survey. Our findings suggest that students' satisfaction with online learning was positively related to the interactions between students and instructor, teaching presence, self-management of learning, and academic self-efficacy. We also found that student satisfaction with online learning positively predicted their intention to continue to use online learning. Thus, our findings in this study provide educators with ways to increase student satisfaction, and add to knowledge about the relationship between students' satisfaction and their intention to take online courses.

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