Ooredoo Rayek

2020 ◽  
Vol 11 (2) ◽  
pp. 66-81
Author(s):  
Badia Klouche ◽  
Sidi Mohamed Benslimane ◽  
Sakina Rim Bennabi
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Text Mining ◽  
Sentiment Analysis ◽  
Experimental Results ◽  
Support Vector ◽  
Textual Data ◽  
New Strategy ◽  
Set Up

Sentiment analysis is one of the recent areas of emerging research in the classification of sentiment polarity and text mining, particularly with the considerable number of opinions available on social media. The Algerian Operator Telephone Ooredoo, as other operators, deploys in its new strategy to conquer new customers, by exploiting their opinions through a sentiments analysis. The purpose of this work is to set up a system called “Ooredoo Rayek”, whose objective is to collect, transliterate, translate and classify the textual data expressed by the Ooredoo operator's customers. This article developed a set of rules allowing the transliteration from Algerian Arabizi to Algerian dialect. Furthermore, the authors used Naïve Bayes (NB) and (Support Vector Machine) SVM classifiers to assign polarity tags to Facebook comments from the official pages of Ooredoo written in multilingual and multi-dialect context. Experimental results show that the system obtains good performance with 83% of accuracy.

scholarly journals Analisis Sentimen Data Twitter Tentang Pasangan Capres-Cawapres Pemilu 2019 Dengan Metode Lexicon Based Dan Support Vector Machine

2019 ◽  
Vol 11 (2) ◽  
pp. 144
Author(s):  
Danar Wido Seno ◽  
Arief Wibowo
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Vice President ◽  
Training Data ◽  
Support Vector ◽  
New Words ◽  
Textual Data ◽  
Data Content ◽  
Combination Of Methods

Social media writing content growing make a lot of new words that appear on Twitter in the form of words and abbreviations that appear so that sentiment analysis is increasingly difficult to get high accuracy of textual data on Twitter social media. In this study, the authors conducted research on sentiment analysis of the pairs of candidates for President and Vice President of Indonesia in the 2019 Elections. To obtain higher accuracy results and accommodate the problem of textual data development on Twitter, the authors conducted a combination of methods to conduct the sentiment analysis with unsupervised and supervised methods. namely Lexicon Based. This study used Twitter data in October 2018 using the search keywords with the names of each pair of candidates for President and Vice President of the 2019 Elections totaling 800 datasets. From the study with 800 datasets the best accuracy was obtained with a value of 92.5% with 80% training data composition and 20% testing data with a Precision value in each class between 85.7% - 97.2% and Recall value for each class among 78, 2% - 93.5%. With the Lexicon Based method as a labeling dataset, the process of labeling the Support Vector Machine dataset is no longer done manually but is processed by the Lexicon Based method and the dictionary on the lexicon can be added along with the development of data content on Twitter social media.

scholarly journals A Survey on Sentiment Analysis Algorithms and Techniques For Arabic Textual Data

2020 ◽  
pp. 74-87
Author(s):  
admin admin ◽  
◽  
◽  
◽  
Gawaher Soliman Hussein ◽  
...  
Keyword(s):  
Data Mining ◽  
Social Media ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Arab World ◽  
Arabic Language ◽  
Emotional Reaction ◽  
Support Vector ◽  
K Nearest Neighbor ◽  
Textual Data

The concept Sentiment means the feeling, behavior, belief, or attitude towards something that almost being embedded. sentiment analysis is the process of analyzing, extracting, studying, and classifying the various reviews, opinions are given by people, and human’s emictions into positive, negative, neutral. It is considered one of the most significant scientific branches that aim to determine the behavior of the speaker, the attitude of the writer according to some topic, or the overall emotional reaction to website, document, event, interaction, products, or services. many users can share every day various opinions on different topics that may be detected or embedded by using micro-blogging which considered a rich resource for sentiment analysis and belief mining such as Facebook, Twitter, forums, and Blogs. recently a huge number of posted comments, tweets, and reviews of different social media websites include rich information in addition to most of the on-line shopping sites provide the opportunity to customers to write reviews about products in order to enhance the sales of those products and to improve both of product quality and customer satisfaction. manual analysis of these large reviews is practically impossible thus it is needed to discover an automated approach to solving such a hard process. In the Middle East and particularly in the Arab world, social media websites continue to be the top-visited websites especially with the current social and political changes in this part of the world. the main objective of that research is to differentiate between various algorithms and techniques of sentiment analysis and classification dependent on the Arabic language as a little number of researchers discusses that point relevant to the Arabic language. Different algorithms and techniques of data mining such as Support Vector Machine (SVM), Naïve Bayes (NB), Bayesian Network (BN), Decision tree (DT), k-nearest neighbor (KNN), Maximum Entropy (ME), and Neural Network (NN) in addition to many other alternative techniques which are used for analyzing and classifying textual data. For the reasons of difficulties in analyzing and mining a large number of linguistic words for their Those techniques are estimated based on the Arabic language due to its richness and diversity. The comparison between data mining techniques showed that the most accurate technique is the support vector machine (SVM) algorithm. every successful sentiment depends on two essential analysis tools are language and culture.

Sentiment Classification

2015 ◽  
pp. 1-26
Author(s):  
Jalel Akaichi
Keyword(s):  
Support Vector Machine ◽  
Text Mining ◽  
Sentiment Analysis ◽  
Training Model ◽  
Sentiment Classification ◽  
The Other ◽  
Support Vector ◽  
Analysis Techniques ◽  
Sentiment Lexicon ◽  
And Behavior

In this work, we focus on the application of text mining and sentiment analysis techniques for analyzing Tunisian users' statuses updates on Facebook. We aim to extract useful information, about their sentiment and behavior, especially during the “Arabic spring” era. To achieve this task, we describe a method for sentiment analysis using Support Vector Machine and Naïve Bayes algorithms, and applying a combination of more than two features. The output of this work consists, on one hand, on the construction of a sentiment lexicon based on the Emoticons and Acronyms' lexicons that we developed based on the extracted statuses updates; and on the other hand, it consists on the realization of detailed comparative experiments between the above algorithms by creating a training model for sentiment classification.

Sentiment Analysis with Social Media Analytics, Methods, Process, and Applications

2017 ◽  
pp. 192-208
Author(s):  
Karteek Ramalinga Ponnuru ◽  
Rashik Gupta ◽  
Shrawan Kumar Trivedi
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Support Vector ◽  
Social Media Analytics ◽  
Nearest Neighbour ◽  
Huge Amount ◽  
Word Clouds

Firms are turning their eye towards social media analytics to get to know what people are really talking about their firm or their product. With the huge amount of buzz being created online about anything and everything social media has become ‘the' platform of the day to understand what public on a whole are talking about a particular product and the process of converting all the talking into valuable information is called Sentiment Analysis. Sentiment Analysis is a process of identifying and categorizing a piece of text into positive or negative so as to understand the sentiment of the users. This chapter would take the reader through basic sentiment classifiers like building word clouds, commonality clouds, dendrograms and comparison clouds to advanced algorithms like K Nearest Neighbour, Naïve Biased Algorithm and Support Vector Machine.

scholarly journals PUBLIC’S SENTIMENT ANALYSIS ON SHOPEE-FOOD SERVICE USING LEXICON-BASED AND SUPPORT VECTOR MACHINE

2021 ◽  
Vol 4 (1) ◽  
pp. 1-8
Author(s):  
Shafira Shalehanny ◽  
Agung Triayudi ◽  
Endah Tri Esti Handayani
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Food Service ◽  
Support Vector ◽  
Accuracy Score ◽  
Online Business ◽  
Data Source ◽  
Sentiment Score ◽  
Processing Language

Technology field following how era keep evolving. Social media already on everyone’s daily life and being a place for writing their opinion, either review or response for product and service that already being used. Twitter are one of popular social media on Indonesia, according to Statista data it reach 17.55 million users. For online business sector, knowing sentiment score are really important to stepping up their business. The use of machine learning, NLP (Natural Processing Language), and text mining for knowing the real meaning of opinion words given by customer called sentiment analysis. Two methods are using for data testing, the first is Lexicon Based and the second is Support Vector Machine (SVM). Data source that used for sentiment analyst are from keyword ‘ShopeeFood’ and ‘syopifud’. The result of analysis giving accuracy score 87%, precision score 81%, recall score 75%, and f1-score 78%.

scholarly journals Studi Komparatif Metode Ekstraksi Fitur pada Analisis Sentimen Maskapai Penerbangan Menggunakan Support Vector Machine dan Maximum Entropy

2019 ◽  
Vol 3 (3) ◽  
pp. 402-407 ◽  
Author(s):  
Mona Cindo ◽  
Dian Palupi Rini ◽  
Ermatita
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Maximum Entropy ◽  
Entropy Method ◽  
Support Vector ◽  
Machine Method ◽  
N Gram ◽  
Almost All

Almost all companies use social media to improve their product services and provide after-sales services that allow their customers to review the quality of their products. By using Twitter social media to be an important source for tracking sentiment analysis. Sentiment analysis is one of the most popular studies today, using sentiment analysis companies can analyze customer satisfaction to improve their services. This study aims to analyze airline sentiments with five different features such as pragmatic, lexical n-gram, POS, sentiment, and LDA using the Support Vector Machine and Maximum Entropy methods. The best results can be obtained using the Maximum Entropy method using all feature extraction with an accuracy of 92.7% and in the Support Vector Machine method, the accuracy obtained is 89.2%.

scholarly journals SENTIMENT ANALYSIS ON TWITTER BY USING MAXIMUM ENTROPY AND SUPPORT VECTOR MACHINE METHOD

SINERGI ◽  
2020 ◽  
Vol 24 (2) ◽  
pp. 87
Author(s):  
Mona Cindo ◽  
Dian Palupi Rini ◽  
Ermatita Ermatita
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Feature Extraction ◽  
Product Quality ◽  
Sentiment Analysis ◽  
Maximum Entropy ◽  
The Other ◽  
Classification Method ◽  
Support Vector ◽  
General Opinion

With the advancement of social media and its growth, there is a lot of data that can be presented for research in social mining. Twitter is a microblogging that can be used. In this event, a lot of companies used the data on Twitter to analyze the satisfaction of their customer about product quality. On the other hand, a lot of users use social media to express their daily emotions. The case can be developed into a research study that can be used both to improve product quality, as well as to analyze the opinion on certain events. The research is often called sentiment analysis or opinion mining. While The previous research does a particularly useful feature for sentiment analysis, but it is still a lack of performance. Furthermore, they used Support Vector Machine as a classification method. On the other hand, most researchers found another classification method, which is considered more efficient such as Maximum Entropy. So, this research used two types of a dataset, the general opinion data, and the airline's opinion data. For feature extraction, we employ four feature extraction, such as pragmatic, lexical-grams, pos-grams, and sentiment lexical. For the classification, we use both of Support Vector Machine and Maximum Entropy to find the best result. In the end, the best result is performed by Maximum Entropy with 85,8% accuracy on general opinion data, and 92,6% accuracy on airlines opinion data.

scholarly journals ALGORITMA KLASIFIKASI NAIVE BAYES DAN SUPPORT VECTOR MACHINE DALAM LAYANAN KOMPLAIN MAHASISWA

2020 ◽  
Vol 5 (2) ◽  
pp. 211-220 ◽  
Author(s):  
Hermanto Hermanto ◽  
Ali Mustopa ◽  
Antonius Yadi Kuntoro
Keyword(s):  
Support Vector Machine ◽  
Text Mining ◽  
Naive Bayes ◽  
Naïve Bayes ◽  
Support Vector ◽  
Machine Method ◽  
The Status ◽  
Auc Value ◽  
Bayes Algorithm

Service in the world of education is an important element for the creation of an academic atmosphere that is conducive to the implementation of a successful teaching and learning process. The process of service to students there is a tendency to be implemented not following the minimum service standards that must be provided to students so that students tend to complain about the services provided. Submission of criticism, complaints, input, or suggestions for dissatisfaction and problems that exist in the university environment is still very limited. Complaints can be constructive if submitted to the right place and party. In this research the data processing of email complaints from students conducted at the academic student body (students.bsi.ac.id). Student complaint data that will be processed is data in the form of * .xls complaint file. Before text data is analyzed using text mining methods, the pre-processing text needs to be done including tokenizing, case folding, stopwords, and stemming. After pre-processing, the classification method is then performed in classifying each complaint category and dividing the status into two parts, namely complaint and not complaint so that the status becomes a normal condition in text mining research. The purpose of this study is to obtain the most accurate algorithm in the classification of student complaints and can find out the results of the classification of the Naïve Bayes algorithm method and Support vector Machine used and compared. In this study, the results of testing by measuring the performance of these two algorithms using Cross-Validation, Confusion Matrix, and ROC Curves. The obtained Support vector Machine algorithm has the highest accuracy value compared to Naïve Bayes. AUC value = 0.922. for the Support vector machine method using the student academic data collection dataset (students.bsi.ac.id) has 84.45%, from the Naïve Bayes algorithm has an accuracy rate of about 69.75% and AUC value = 0.679.

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