scholarly journals The evaluation of client service provided by the human resource division of a national service organisation

1999 ◽  
Vol 2 (2) ◽  
pp. 258-268
Author(s):  
H. E. Brand ◽  
N. Joubert

The aim of this study is to evaluate the quality of internal client service of the human resource division of a national service organisation. Two studies were in fact conducted, one involving 388 clients of the relevant division, and the other 99 human resource practitioners in the same division. Separate questionnaires were completed in the two samples. Results show that communication with clients, service provision and quality and competency of the human resource personnel are important problems to be addressed by management. The implementation of an achievement acknowledgement system, the re-evaluation of the divisional structure and functioning, and upgrading service provision skills could also assist the division in improving its client service competency.

2021 ◽  
Vol 9 (5) ◽  
pp. 1044
Author(s):  
Jeong A Kim ◽  
Geun Su Kim ◽  
Se Mi Choi ◽  
Myeong Seon Kim ◽  
Do Young Kwon ◽  
...  

Hardening of cheese is one of major issues that degrade the quality of Home Meal Replacement (HMR) foods containing cheese such as Cheese-ddukbokki rice cake (CD, stir-fried rice cakes with shredded cheese). The quality of cheese, such as pH, proteolytic, and flavor properties, depends on various lactic acid bacteria (LAB) used in cheese fermentation. The hardening of cheese is also caused by LAB. In this study, various LAB strains were isolated from CD samples that showed rapid hardening. The correlation of LAB with the hardening of cheese was investigated. Seven of the CD samples with different manufacturing dates were collected and tested for hardening properties of cheese. Among them, strong-hardening of cheese was confirmed for two samples and weak-hardening was confirmed for one sample. All LAB in two strong-hardening samples and 40% of LAB in one weak-hardening sample were identified as Latilactobacillus curvatus. On the other hand, most LAB in normal cheese samples were identified as Leuconostoc mesenteroides and Lactobacillus casei. We prepared cheese samples in which L. curvatus (LC-CD) and L. mesenteroides (LM-CD) were most dominant, respectively. Each CD made of the prepared cheese was subjected to quality test for 50 days at 10 °C. Hardening of cheese with LC-CD dominant appeared at 30 days. However, hardening of cheese with LM-CD dominant did not appear until 50 days. The pH of the LC-CD was 5.18 ± 0.04 at 30 days, lower than that of LM-CD. The proteolytic activity of LC-CD sample was 2993.67 ± 246.17 units/g, higher than that of LM-CD sample (1421.67 ± 174.5 units/g). These results indicate that high acid production and high protease activity of L. curvatus might have caused hardening of cheese.


GIS Business ◽  
2019 ◽  
Vol 14 (4) ◽  
pp. 138-154
Author(s):  
AHMED ABDIKADIR ORE ◽  
DR. EMMANUEL AWUOR ◽  
JUSTER GATUMI NYAGA

The study seeks to find out factors affecting health service provision in pastoral communities, it                   is focusing Wajir County. The County Government is mandated to provide services including the                     health services which have been enabled by devolution functions such as transfer of funds.              However, Counties especially within the patrol communities have been faced with myriad of                       challenges in obtaining the standard services from the County offices such as medical and                         education services. Some of the mentioned causes of poor  services to the community from the                literature has been leaders  who are not objective in practicing the best human resource practices, poor communication facilities in the County thus community are not able to access the needed services in timely manner and lot of corruptions in the County offices. In addition, there is lack of proper structures or systems put in place to account for the resources allocated. From the past studies in the related fielded also present a methodological gap where most analysis is based on County reports lacking quantitative analysis while others uses only descriptive statistics to analyze the data.  This study thus, fills the gap by looking at broad construct which give a broader picture of the health service provision. In addition, this study combines both descriptive and inferential statistics to determine the relationships between the study variables.  The study therefore hypothesizes that: There is no relationship between devolved resource allocation and quality of health services provision (H01) and there is no relationship between human resource practices and quality of health services provision (H02); Research study was anchored on institutional theory. Descriptive survey was used; The findings of the research will be used by other researcher’s  as a reference to what they will do in future not forgetting that it was used as a source of literature review to their studies. 65 respondents were chosen through random sampling that was stratified. The research questionnaires were administered by the researcher himself to the respondents. Focus group discussion was also done to the community members. Data was analyzed through f(n) and descriptive statistics and presented using tables and graphs. The research study established that resource allocation and human resource practices have a great influence in the provision of health services. The study recommends that Governor   of Wajir County should develop and formulate guidelines, governing structure and strategic plans for effective implementation of county resources and revenue that will enable provision of quality healthcare.


2018 ◽  
Vol 21 (4) ◽  
pp. 86-99
Author(s):  
Heather P. Williams ◽  
Fritz Peters

District-level directors, principals, and human resource personnel can bring important viewpoints and information in assisting the school board and superintendent during the teacher negotiations process. Unfolding in this case study are the myriad pressures brought forth to the key players in the process, the negotiating process of interest-based bargaining (IBB), and the unique perspective of administrators who served as both labor negotiators and management negotiators in different settings. Also emphasized is the work of school boards and how fractious relations can lead to unintended consequences, as well as the key role of the superintendent in the negotiation process.


1995 ◽  
Vol 60 (1) ◽  
pp. 125-131 ◽  
Author(s):  
M. Ellis ◽  
C. Lympany ◽  
C. S. Haley ◽  
I. Brown ◽  
C. C. Warkup

AbstractTwo studies, one using a trained taste panel and the other a consumer panel, were carried out to evaluate the eating quality of the Meishan breed. Entire male and female pigs of four genotypes: purebred Meishan (MS) and Large Wliite (LW) and the reciprocal crosses (MS♂ × LW ♀ and LW♂ × MS♀) were reared in single sex groups and given a commercial diet ad libitum from 35 kg live weight to slaughter at around 70 kg. For the taste panel, a loin joint was roasted under standard conditions and samples of fat and lean were presented to the panellists. There were no statistically significant differences between the genotypes for tenderness, juiciness, flavour, odour, incidence of boar taint or overall acceptability. Purebred Meishan samples had a higher incidence of abnormal odours but lower cooking losses and shear force values than the other three genotypes. Meat from gilts was judged to be significantly more tender and juicy, with a weaker pork flavour but a lower incidence of abnormal flavours and higher overall acceptability than that from boars. There were statistically significant interactions between genotype and sex for tenderness, abnormal odour and shear force which mainly involved the purebred Meishans and were of little practical significance. In the consumer study, loin chops and leg joints from purebred LW and the two crossbred genotypes were evaluated. Households received two samples of the same type of joint from the same sex in two separate distributions. Each household received an LW sample and a sample from one of the crossbred genotypes. In general, consumers found the appearance of the joints from the three genotypes to be equally acceptable. For eating quality, the within-household deviations of the crossbred compared with the LW suggested that MS♂ × LW♀ samples were considered to be of better eating quality, particularly for juiciness (deviation -0·71, s.e. 0·24, P < 0·01). In contrast, LW♂ × MS♀ samples were generally considered inferior, particularly in terms of juiciness (+ 0·59, s.e. 0·26, P < 0·05) and flavour (+0·63, s.e. 0·27, P < 0·05). However, the overall acceptability of both crossbreds was considered little different from the Large White. Overall, the results of this work suggest little benefit in eating quality for the Meishan under United Kingdom production conditions.


1946 ◽  
Vol 19 (2) ◽  
pp. 494-500
Author(s):  
George Martin

Abstract One of the chief technical difficulties when latex is used industrially for the manufacture of rubber articles is that there is no method available for determining whether or not successive shipments of latex are suitable for any particular process of manufacture. Two samples of latex may be similar in appearance and have nearly the same chemical properties with respect to dry rubber content, total solids and alkalinity, yet one sample may be in excellent condition, whereas the other sample is on the point of coagulating. When these two samples are mixed with compounding ingredients, one remains quite fluid, while the other thickens or even coagulates. Then again, when treated with a coagulant, one sample gels in a normal way and under conditions compatible with good processing, whereas the other sample gels either too rapidly or too slowly, or coagulates to an unusable mass. It is safe to say that there is no generally acceptable method with which it is possible to judge the quality of latex, and the different procedures which have been suggested cannot be regarded as satisfactory. Rubber planters have called attention many times to the large variations in the properties of natural latex. Preserved latex is perhaps even more variable, for new factors then enter and influence its properties, e.g., the effects of bacteria before any preservatives are added to the latex, and chemical reactions which take place between certain components of the latex and the preservatives. In addition, the properties of latex change continuously with age, which is extremely limited compared with that of dry rubber.


Author(s):  
I. I. de M. Souza ◽  
E. da S. Araújo ◽  
M. E. P. C. Jaeggi ◽  
J. B. P. Simão ◽  
J. R. C. Rouws ◽  
...  

Brazil is a world leader in coffee production, however, the quality of the grain differs between the different production systems, which influences the price paid for the product in the national and international market. Aims: Therefore, the objective of this study was to assess the influence of Arabica coffee afforestation on the physical and sensorial quality of the bean. Methodology: The study was carried out in the Caparaó region, which involves part of the Espírito Santo state region and another part of the Minas Gerais state, Brazil. For the experiment, nine properties with of coffee. Catuaí vermelho IAC-44 was cultivated in two different situations: a plot of land on the full sole and another of wooded land. In each property, two samples were collected, one per area, representing the coffee in full sun and the other the wooded coffee, and in one of the properties samples were collected in two different areas of wooded coffee. Thus, in total, nine samples of crops in full sun and 10 of forest crops with different species were used, such as cedar, eucalyptus, palm heart, polyculture (characterized by shading with species of fruit and wood) and bananas. The samples consisted of seven liters of cherry coffee, selectively harvested, in the middle third of 20 randomly chosen plants. Results: The results showed that the quality of the coffee, physical and sensorial, is influenced by the cultivation system (wooded and in full sun), the degree of influence depends on the type of companion plant. Conclusion: Systems in forest crops with cedar and eucalyptus showed the least number of defects in raw beans and the highest proportion of flat beans (% CG). Treatment of wooded coffee with polyculture showed a higher percentage of coarse mocha (% MG). The cultivation of forested coffee with polyculture has an even better sensory quality, compared to the other treatments studied.


2011 ◽  
Vol 53 (3) ◽  
pp. 121-124 ◽  
Author(s):  
Rogério Pereira Xavier ◽  
Leonardo Pereira Siqueira ◽  
Fernando Antonio Chaves Vital ◽  
Francisca Janaina Soares Rocha ◽  
João Inácio Irmão ◽  
...  

Despite all efforts to store and reduce its consumption, water is becoming less inexhaustible and its quality is falling faster. Considering that water is essential to animal life, it is necessary to adopt measures to ensure its sanitary conditions in order to be fit for consumption. The aim of this study was to analyze the microbiological quality of drinking rainwater used by rural communities of Tuparetama, a small town located in Northeast Brazil. The study covered seven rural communities, totaling 66 households. In each household two samples were collected, one from a tank and the other from a clay pot located inside the home, resulting in 132 samples (tank plus clay pot). Approximately 90% of samples were below the standard recommended by the current legislation, being considered unfit for human consumption. Part of this high microbiological contamination of drinking rainwater could be related to the lack of sanitary education and of an adequate sewerage sanitation system.


1966 ◽  
Vol 44 (3) ◽  
pp. 339-346 ◽  
Author(s):  
D. Yoshino ◽  
A. G. McCalla

Two wheat samples were obtained from fertilizer test plots located on sulfur-deficient soils; one from a plot on which sulfur had been consistently used as a fertilizer for about 25 years and the other from a non-fertilized plot. The levels of sulfur in the two samples were respectively 0.18 and 0.10%. The difference decreased in the flours and decreased further in the glutens, but was still highly significant. There was a much larger proportion of non-gluten nitrogen in the sulfur-deficient sample. The gluten from this sample contained smaller amounts of cystine and methionine, a lower content of sulfhydryl and disulfide groups, and dispersions of the gluten in 8% sodium salicylate yielded lower values for relative and intrinsic viscosity. There was no difference in the content of sulfhydryl groups of the flour, nor in sedimentation behavior of the dispersed gluten. The addition of bisulfite to the dispersions eliminated the differences in intrinsic and relative viscosity values. The results all support the conclusion that the differences in quality of the two samples were related to the difference in the number of potential disulfide linkages.


Jurnal Pari ◽  
2019 ◽  
Vol 4 (2) ◽  
pp. 45
Author(s):  
Teti Endrawati

Peta potensi pada lingkup perpustakaan Pusat Riset Perikanan dalam penelitian ini sebatassumberdaya manusia perpustakaan, lokal konten yang dimiliki, dan peringkat lokal konten dalamgoogle scholar, hasil penelitian menunjukkan dari 13 satuan kerja Pusrikan terdapat 19 orangsumberdaya perpustakaan yang terdiri dari 11 orang sudah menjadi pustakawan dan 8 orangbelum menjadi pustakawan (pengelola perpustakaan) hal ini salah satunya dikarenakan masihragu dan belum siapnya mereka menjadi pustakawan sedangkan untuk potensi lokal kontenpusriskan terdiri 12 judul lokal konten yang terdri dari 6 judul dan yang belum 6 judul lagi belumterakreditasi dikarenakan tulisan pada lokal konten tesebut belum ilmiah, sedangkan untukperingkat google scholar kutipan terbanyak adalah Jurnal Penelitian Perikanan Indonesia sebanyak1240 kutipan, Indeks–h 8, dan Indeks-i10 8. Adapun kutipan terendah pada Jurnal KebijakanPerikanan Indonesia dengan 58 kutipan indeks-h 3, Indeks-i10 1. Untuk mengatasi kendalakekurangan peta potensi tersebut dilakukan solusi: 1) untuk SDM pustakawan perlu adanya motivasiseperti mensosialisakan keuntungan menjadi pustakawan 2)untuk akreditasi lokal konten dapatmeningkatkan kualitas tulisan lebih ilmiah sehingga dapat memenuhi substansi yang disyaratkanoleh LIPI. Lokal konten yang terakreditasi tentunya dapat meningkatkan kutipan, indeks-h danIndeks-i 10 sehingga dapat meningkatkan peringkat pada google scholar.Library Potential Map of KP Fisheries Research Center is limited to library human resources, itslocal content, and local content rating in Google Schoral, the research result shows from 13Pusrikan working unit there are 19 library resources which consist of 11 people who have becomelibrarians and 8 people who haven’t (library administrators) the reason behind this is because theyare still hesitant and not ready to be librarians, on the other hand for local content potential Pusriskanconsist of 12 local content titles which consist of 6 titles and the other 6 are not yet credited due tothose local contents are not scientific. Meanwhile, for the rank of Google scholar the most quotationis Jurnal Penelitian Perikanan Indonesia as many as 1240 quotations, -h8 index, and –i10 8 index.Jurnal Kebijakan Perikanan Indonesia got the lowest rank in Google Svholar with 58 quotations -h3 index, -i10 1 index. The solutions to overcome the problem of potential map shortage are: 1) Itis important to socialize the benefit of becoming librarian to library human resource as motivation.2) it is important to make the quality of credited local content more scientific so it can be approvedby LIPI. Credited local content surely increase the quotation, -h index and –I 10 index, therefore theGoogle Scholar rating will increase, too.


2017 ◽  
Vol 6 (2) ◽  
Author(s):  
Chairul Fatikhin Putra ◽  
Agusdin Agusdin ◽  
Hermanto Hermanto

This research was aimed at determining the effect and level of trend of effect offactors affecting organizational effectiveness consisting of leadership, organizationalstructure, human resource capability, and motivation on the effectiveness of organization indistrict offices of BPS in West Nusa Tenggara. This research was quantitative descriptivestudy with 128 respondents. The data were collected through close questionnaires. The datawere analyzed using logical regression analysis with SPSS 20.0. The research showed that:(1) leadership had positive but not significant effect on organizational effectiveness, (2)organizational structure had positive and significant effect on organizational effectiveness,(3) human resource capability had positive and significant effect on organizationaleffectiveness, (4) motivation had positive and significant effect on organizationaleffectiveness, (5) good organizational structure , good human resource capability, and highmotivation had the trend of effect on how good organizational effectiveness subsequentlyas 14.22, 10.47, and 9.96 times comparing to the other side. This research recommendedthat: (1) stakeholders need to improved the quality of organizational structure, humanresource capability, and motivation for better organizational effectiveness, (2) furtherresearch need to considered other independent variables in the analysis.Keywords: organizational effectiveness, leadership, organizational structure, humanresource capability, motivation


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