scholarly journals Harnessing a records management programme for justice delivery at the Alice magistrate court in the Eastern Cape Province, South Africa

2021 ◽  
Vol 54 ◽  
pp. 12-23
Author(s):  
Khunjulwa Ntengenyane ◽  
Festus Khayundi
Keyword(s):  
Qualitative Data ◽  
Management Programme ◽  
Records Management ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Microsoft Excel ◽  
Knowledge And Skills ◽  
Court Records ◽  
Emerging Themes ◽  
Quantitative And Qualitative Methods

This article focuses on harnessing a records management programme for justice delivery at the Alice Magistrates’ court. The objectives of the study were to find the extent to which court records are managed for justice delivery, the influence of court records in court processes, and the challenges, if any, of managing court records for justice delivery. The population of the study comprised all those who created and used court records at the Alice Magistrates’ court. The study used both quantitative and qualitative methods for data collection. Quantitative data were coded and analysed using Microsoft Excel 2010 while qualitative data were analysed using emerging themes based on the objectives of the study. The findings revealed that although records were important for justice delivery by the court, there were challenges posed by inadequate infrastructure, the lack of necessary knowledge and skills, ineffective control of records for justice delivery, and inadequate facilities for preservation and security of records. The study recommended improvement of the existing records management programme as a strategy. This is necessary for effective and efficient records management programme for justice delivery by the Alice Magistrates’ court.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

scholarly journals Public participation power dynamics in strategic development planning in a metropolitan municipality: Eastern Cape Province

2021 ◽  
Vol 2 ◽  
Author(s):  
Modeni M. Sibanda ◽  
Liezel Lues
Keyword(s):  
Public Participation ◽  
Qualitative Data ◽  
Local Governance ◽  
Development Planning ◽  
Power Dynamics ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Strategic Development ◽  
Community Voice ◽  
Planning Processes

Background: Public participation in municipal strategic development planning processes does not occur in a vacuum; it is juxtaposed within contextual community realities of power, politics, institutional, systemic practices, cultures and inequities in resource capacity, amongst other relational social practices.Aim: The aim of this study was to explore the nature of power dynamics in participatory governance platforms and spaces during municipal strategic development planning processes and the extent to which they impact developmental outcomes in a metropolitan municipality.Setting: A metropolitan municipality in the Eastern Cape Province, South Africa.Methods: An interpretive, constructivist, cross-sectional exploratory case study collected in-depth qualitative data from purposefully sampled participants (n = 34) using focus-group discussions. Qualitative data were processed using NVivo 8 computer software and analysed using a thematic analysis approach.Results: The results indicated mixed views on participants’ satisfaction with public participation in municipal strategic development planning processes. Participants reported inadequate knowledge, capacity and capability; resource limits; political exclusion and language barriers, which muted community voice and disempowered, marginalised and excluded some residents from meaningfully participating and articulating community voice, priorities and needs.Conclusion: Public participation in municipal strategic development planning in the metropolitan municipality is at best tokenistic, constituting mere ‘window dressing,’ co-option and ‘pretence’ of inclusion of communities/residents in public participation platforms and spaces. Whilst on the surface, public participation appears inclusive of a range of stakeholders, at best powerful andr elite interests shape strategic development planning outcomes. A local governance framework for enhancing community voice in public participation platforms and spaces is recommended.

Management and Preservation of Court Records: A Case Study of the Mthatha Magistrate Court, Eastern Cape Province, South Africa.

Mousaion ◽  
2020 ◽  
Vol 37 (2) ◽  
Author(s):  
Odwa Patricia Ngezana ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Quantitative Methods ◽  
Management Policy ◽  
Records Management ◽  
Eastern Cape ◽  
Court Records ◽  
Staff Members ◽  
Qualitative And Quantitative Methods ◽  
Administration Of Justice ◽  
Records Access

The management and preservation of records is a crucial element in a records programme. This study investigated the management and preservation of court records, focusing particularly on the Mthatha Magistrate Court in the Eastern Cape of South Africa. A mixed methods approach, consisting of both qualitative and quantitative methods, was used, and data were obtained through interviews, observations and questionnaires. Using purposive sampling, 35 staff members were sampled from the Mthatha Magistrate Court. The quantitative data that were obtained from questionnaires distributed to these 35 respondents were analysed using the IBM SPSS software package and were presented in graphs and tables. Four participants were interviewed, and the qualitative data obtained from these interviews were transcribed verbatim and analysed using content analysis. The findings of the study revealed that the court officials depended entirely on records to fulfil their roles and that they acknowledged that records were vital for the administration of justice. In general, the results suggested that the management of records at the relevant court was ineffective, primarily in the creation phase. The study concluded that creators of court records should be responsible for their records so as to facilitate the smooth operation of the court. The study strongly recommended that the court should consider putting in place a general records management policy that should include the management of records only in an electronic form. The policy would give guidance for managing records and address issues such as records access, records security and preservation, as well as the management of electronic records.

System of records management in the ystem of records management in the professional activity of heads of nursing rofessional activity of heads of nursing services ervices

2020 ◽  
pp. 35-38
Author(s):  
S. Arkhipova
Keyword(s):  
Professional Activity ◽  
Records Management ◽  
Knowledge And Skills ◽  
Professional Activities ◽  
Nursing Services ◽  
Level Of Knowledge

The purpose of the study was to determine the level of knowledge and skills in the processing of documents accompanying the professional activities of heads of nursing services.

GPs’ experience of safeguarding in care homes: what do they see and what do they do?

2020 ◽  
Vol 70 (suppl 1) ◽  
pp. bjgp20X711269
Author(s):  
Elisabeth Alton ◽  
Caroline White
Keyword(s):  
Online Survey ◽  
Qualitative Data ◽  
Care Home ◽  
Health Needs ◽  
Care Homes ◽  
Electronic Records ◽  
Multiple Relationships ◽  
Home Context ◽  
Emerging Themes ◽  
Multiple Health

BackgroundAbuse of older people in care homes is an on-going problem. GPs, as the most frequent practitioner group visiting care homes, have an important role in detecting and reporting abuse. However, there is little research about GPs’ experiences of working in care homes and how they work to safeguard residents.AimTo explore the challenges experienced by GPs working in this unique environment and how these impact on safeguarding.MethodAn online survey collected qualitative data about GPs’ experiences as visiting professionals to care homes, with an emphasis on safeguarding. A thematic analysis identified key themes.ResultsIn total, 58 completed surveys were returned, with a range of practitioner experience represented (1–30 years). Approximately 70% were GP partners, with the remainder salaried and locum doctors. Over one third reported they had witnessed signs of definite or possible abuse within care homes. Emerging themes related to the complex care home context, in which residents had multiple health needs and GPs had to build multiple relationships with managers, carers, families, and residents. Difficulties in accessing information were reported; residents could not always provide information, GPs had to rely on others for information, and rarely had access to electronic records.ConclusionGP work in care homes is a complex and skilled role, in which GPs encounter evidence of poor care and abuse. Key themes in respect of barriers and facilitators of good care were highlighted. The reliance on others for information and the need to build relationships with staff/managers may raise tensions in respect of safeguarding practice.

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