Co-Producing a Nicer Neighbourhood: Why do People Participate in Local Community Development Projects?

2017 ◽  
Vol 15 (1) ◽  
pp. 111-132 ◽  
Author(s):  
Daphne Vanleene ◽  
Joris Voets ◽  
Bram Verschuere
Keyword(s):  
Community Development ◽  
Service Quality ◽  
Production Efficiency ◽  
Public Services ◽  
Local Community ◽  
Development Projects ◽  
Economic Position ◽  
The Creation ◽  
Improve Service Quality

Co-production is often considered a solution to improve service quality and production efficiency, yet research on the reasons why citizens participate in the creation and/or implementation of public services is still limited to specific sectors. In this article, we study the different citizens’ motivations discussed in the literature. We distinguished two categories of motivations, personal and circumstantial. By means of a guided survey, we collected data on these different motivations in a Belgian case in the unstudied setting of community development. The results show that even in a community development case, where material incentives are used to entice citizens in a vulnerable socio-economic position to participate, the reasons behind co-production are still more diverse and complex than simple benefit maximization.

scholarly journals Spirituality, shifting identities and social change: Cases from the Kalahari landscape

2015 ◽  
Vol 71 (1) ◽  
Author(s):  
Mary E. Lange ◽  
Lauren Dyll-Myklebust
Keyword(s):  
Social Change ◽  
Community Development ◽  
Case Studies ◽  
Local Community ◽  
Tertiary Education ◽  
Artistic Expression ◽  
Development Projects ◽  
Spiritual Beliefs ◽  
Change Projects ◽  
Shifting Identities

Storytelling, art and craft can be considered aesthetic expressions of identities. Kalahari identities are not fixed, but fluid. Research with present-day Kalahari People regarding their artistic expression and places where it has been, and is still, practised highlights that these expressions are informed by spirituality. This article explores this idea via two Kalahari case studies: Water Stories recorded in the Upington, Kakamas area, as well as research on a specific rock engraving site at Biesje Poort near Kakamas. The importance of the Kalahari People’s spiritual beliefs as reflected in these case studies and its significance regarding their identities and influence on social change and/or community development projects is discussed. The article thus highlights ways in which spirituality can be considered in relation to social change projects that are characterised by partnerships between local community, non-government and tertiary education representatives and researchers and that highlight storytelling as an integral part of people’s spirituality.

scholarly journals PENGARUH KEPEMIMPINAN PEMERINTAHAN DALAM INOVASI KEBIJAKAN LAYANAN PUBLIK DI KABUPATEN TULANG BAWANG

2021 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Winarti ◽  
Murtir Jeddawi ◽  
Sampara Lukman ◽  
Agus Fatoni
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Mixed Method ◽  
Public Services ◽  
Government Leadership ◽  
Research Findings ◽  
Almost All ◽  
Improve Service Quality

The quality of public services is the main parameter in the success of an autonomous region in implementing decentralization. Leadership is a very important dimension in the quality of public services. With the innovation of the leader or regional head, it can improve the quality of public services in the area. Thus the purpose of this study is to examine the influence of government leadership in public service policy innovation in Tulang Bawang Lampung Regency which can improve service quality. This research uses a mixed method or often referred to as a mixed method with a sequential explanatory method. The results showed that government leadership had a strong influence on public services. From the research findings, it is revealed that almost all dimensions of government leadership variables have a dominant influence due to the large role of the leader for employees where a leader can influence and influence the behavior of employees or subordinates so that if there is public service innovation from the regional head it can have an influence service quality.

scholarly journals Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

2021 ◽  
Vol 13 (2) ◽  
pp. 219-229
Author(s):  
Nila Mulia Sari
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Information Service ◽  
Information Services ◽  
Quantitative Research Methods ◽  
The Public ◽  
Entrepreneurial Spirit ◽  
The Government ◽  
Improve Service Quality

The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.

How to Design the E-Government 2.0 Used in Chinese Grassroots Public Service

2014 ◽  
Vol 536-537 ◽  
pp. 620-624
Author(s):  
Tao Tao ◽  
Bang Fan Liu ◽  
Qiao Xiao
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The Public ◽  
Grass Roots ◽  
Management Capacity ◽  
Improve Service Quality ◽  
Government Construction

In recent years, the development of e-government construction in China has made great strides. The development of e-government from1.0 to 2.0 had played an important role in integrating and promoting the public service and management capacity of government. Grassroots government is one of the main supplies of public services. It is an important mean for grassroots government to improve service quality and efficiency by providing and promoting the public service. But in practice, e-government 2.0 in grassroots government still has many obstacles in ideas, institutions and resources. Eliminating these barriers and promoting the role of e-government 2.0 will further improve the efficiency of public services and the level of grass-roots government.

STAKEHOLDER PARTICIPATION AND SUSTAINABILITY OF COMMUNITY DEVELOPMENT PROJECTS IMPLEMENTED BY PLAN INTERNATIONAL IN KILIFI COUNTY, KENYA

2021 ◽  
pp. 22-31
Author(s):  
Alice Ochieng ◽  
Juster Nyaga
Keyword(s):  
Community Development ◽  
Local Community ◽  
Census Data ◽  
Stakeholder Participation ◽  
Target Population ◽  
Multiple Regression Model ◽  
Development Projects ◽  
Continuous Basis ◽  
Community Staff ◽  
Goals And Objectives

Abstract The study focuses on stakeholder's participation and sustainability of community development projects implemented by Plan International in Kilifi County. The target population was 96 respondents and the study adopted census. Data was collected by use of questionnaires. Data was analyzed by use of descriptive statistics and multiple regression model. The findings indicated that all the three factors which include, interactive participation, functional participation and passive participation are statistically significant in determining the sustainability of community development projects. From the study it is recommended that; Plan International should ensure local communities are involved when making decisions, goals and objectives should be stipulated by both Plan International and Local community. Staff should have adequate skills when implementing projects and should be trained on continuous basis and the organization should give community a chance to present their opinions. Plan International needs to reduce the extent of engaging stakeholder passively, ensure there is interactive participation, coordinate functional participation among stakeholders. Keywords: Functional participation, Interactive participation, Passive participation, Stakeholders' participation, Sustainability

On Application of E-Government 2.0 in Basic Public Services

2014 ◽  
Vol 989-994 ◽  
pp. 4713-4716
Author(s):  
Yan Hui Hua ◽  
Peng Fei Li ◽  
Zhi Jian Wang ◽  
Bang Fan Liu
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Management Ability ◽  
Improve Service Quality

Although the construction of E-government in our country has advanced into the era of E-government 2.0 from E-government 1.0, whose development greatly promotes the integration and improvement of governmental public service and management ability. Basic government is the main supplier of lots of public services,and for basic government,using E-government 2.0 to provide and to improve public service is an important mean to improve service quality and efficiency.However,in practice,E-government still faces obstacles in aspects of concept,institution and resource in the application of basic public service.Eliminating these obstacles,and promoting E-government 2.0 to function,will further improve the efficiency and level of basic public service.

scholarly journals Between research and community development: Negotiating a contested space for collaboration and creativity

2018 ◽  
pp. 21-48
Author(s):  
Sarah Banks ◽  
Andrea Armstrong ◽  
Anne Bonner ◽  
Yvonne Hall ◽  
Patrick Harman ◽  
...  
Keyword(s):  
Community Development ◽  
Local Community ◽  
Development Projects ◽  
Participatory Action ◽  
Contested Space ◽  
Inquiry Group ◽  
North East ◽  
Development Processes ◽  
The Relationship

This chapter discusses the relationship between co-produced research and community development. In particular, it addresses longstanding debates about whether certain forms of co-produced research (especially participatory action research), are, in fact, indistinguishable from community development. This question is explored with reference to Imagine North East, a co-produced research project based in North East England, which was part of a larger programme of research on civic participation (Imagine – connecting communities through research). The chapter offers a critical analysis of three elements of Imagine North East: an academic-led study of community development from the 1970s to the present; starting with the national Community Development Projects in Benwell and North Shields; a series of community development projects undertaken by local community-based organisations; and the challenges and outcomes of a joint process of reflection and co-inquiry. It considers the role of co-produced research in challenging stigma, celebrating place and developing skills and community networks – all recognisable as community development processes and outcomes. It also discusses the difficult process of bringing together a disparate group of people in a co-inquiry group; the time taken to develop identities as practitioner-researchers; and the skills required to engage in a kind of ‘collaborative reflexivity’ whereby members of the group critically reflected together on the group’s role and dynamics.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

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