scholarly journals Digitalisation Advances and Hospitality Service Encounters

2016 ◽  
Author(s):  
Nathalie Montargot
Keyword(s):  
Production Process ◽  
Service Encounters ◽  
Review Of Literature ◽  
Front Line ◽  
Customer Integration ◽  
Innovative Process ◽  
Service Production ◽  
Research Questions ◽  
Self Production

A new hospitality concept gives more autonomy to the clients and mobility to the front-line employees. The objective of this research was to observe in situ the actors, customers and receptionists, operating in renewed lobbies. The research questions focus on how customers respond to the increased expectations of self-production and the way front-line employees adapt to their new roles. The review of literature highlights the importance of the service production process, its stages and customer integration in the innovative process. A study was conducted in a 4-star pilot Parisian hotel affiliated to a major French hotel group. 490 non-participant observations, based on encounters of service were collected. The findings show the gap between the project's philosophy and the behavior of the actors on the ground. Managerial recommendations are presented.

Documenting the Ikpana interrogative system

2021 ◽  
Vol 42 (1) ◽  
pp. 63-100
Author(s):  
Jason Kandybowicz ◽  
Bertille Baron Obi ◽  
Philip T. Duncan ◽  
Hironori Katsuda
Keyword(s):  
Comprehensive Treatment ◽  
Left Periphery ◽  
Long Distance ◽  
Southeastern Part ◽  
Endangered Language ◽  
Research Questions ◽  
Volta Region ◽  
Movement Asymmetry ◽  
Syntactic Properties

Abstract This article provides a comprehensive treatment of the interrogative system of Ikpana (ISO 639-3: lgq), an endangered language spoken in the southeastern part of Ghana’s Volta region. The article features a description and analysis of both the morphosyntax and intonation of questions in the language. Polar questions in Ikpana are associated with dedicated prosodic patterns and may be segmentally marked. As for wh- interrogatives, Ikpana allows for optional wh- movement. Interrogative expressions may appear clause-internally in their base-generated positions or in the left periphery followed by one of two optionally droppable particles with distinct syntactic properties. In this way, wh- movement structures are either focus-marked constructions or cleft structures depending on the accompanying particle. We identify an interesting wh- movement asymmetry – unlike all other wh- movement structures, ‘how’ questions may not be formed via the focus-marked or cleft strategy. We document a number of other attested wh- structures in the language, including long-distance wh- movement, partial wh- movement, long-distance wh- in-situ, and multiple wh- questions. We argue that by allowing our documentation efforts to be shaped and guided by theoretically driven research questions, we reach deeper levels of description than would have been possible if approached from a purely descriptive-documentary perspective.

Bitonal pitch accent and phonological alignment in Sardinian

Probus ◽  
2013 ◽  
Vol 25 (2) ◽  
pp. 267-300 ◽  
Author(s):  
Miran Kim ◽  
Lori Repetti
Keyword(s):  
Pitch Accent ◽  
Prosodic Structure ◽  
Stressed Syllable ◽  
Romance Language ◽  
Word Level ◽  
Landing Sites ◽  
Research Questions ◽  
As Stress

Abstract This study presents new data on pitch accent alignment in Sardinian, a Romance language spoken in Italy. We propose that what has been described as “stress shift” in encliticization processes is not a change in the word level stress, but variation in the association of the pitch accent. Our claim is that word level stress remains in situ, and the falling tune which our data exhibit can be interpreted as a bitonal pitch accent (HL*) associated with the entire verb + enclitic unit: the starred tone is associated with the rightmost metrically prominent syllable, and the leading tone is associated with the word-level stressed syllable. The research questions we address are twofold: (i) how are the landing sites of the two tonal targets phonetically identified; (ii) how are the phonetic facts reconciled with prosodic structure.

Determinants of Successful Service Encounters

2019 ◽  
pp. 99-125
Keyword(s):  
Competitive Advantage ◽  
Service Providers ◽  
Service Encounters ◽  
Employee Behavior ◽  
Front Line

Interactions between customers and service providers are apparent phenomena. For service enterprise in context of SME, the front-line employee role is an important source of differentiation between the service and achieved competitive advantage. The process of employee behavior towards customers significantly influences the firm's profitability. Some of these encounters are routine, but many have not been explored previously, particularly those in service settings. This chapter introduces various theories and propositions of successful service encounters that aim to interpret the process through which service encounters may seem most appropriate and affect customers and employees.

The Structure and Writing of Qualitative Reports

2021 ◽  
pp. 173-196
Keyword(s):  
Qualitative Research ◽  
Qualitative Data ◽  
Final Section ◽  
Review Of Literature ◽  
The Third ◽  
Theoretical Literature ◽  
Research Questions ◽  
Objective Research

The first section of this chapter contains information related the structure of the introduction of the qualitative projects' reports. Readers should be able to compile appropriate background to the study, statement of the problem, research objective, research questions, significance of the study, and other requirements for qualitative projects. The second section contains details related to the review of literature. The readers should be able to understand and apply empirical and theoretical literature in qualitative projects. The third section discusses the structure of methodology of qualitative projects and the strategies of executing it. The analysis and discussion of qualitative data is discussed in Section 4. The final section contains the concluding structure of qualitative research reports.

A Case Study of Use-Centered Descriptions

2011 ◽  
pp. 67-86
Author(s):  
Richard Butterworth
Keyword(s):  
Social Role ◽  
Analytic Model ◽  
Front Line ◽  
Data Standards ◽  
Research Support ◽  
Library Resources ◽  
Research Questions ◽  
Library Staff ◽  
The University

This chapter argues the case that there is a mismatch between current meta-data standards for the description of archival holdings and what many users actually want to know about a collection. Standard archival descriptions objectively describe what is in a collection, whereas users wish to know what they can do with a collection. It is argued that matching users’ research questions to library resources that could help answer those questions is a crucial social role played by librarians, archivists and other front line staff. However placing descriptions of what is in a collection online for users to search directly risks disintermediating the users from library staff. ‘Use centred descriptions’ are proposed as a way of systematically describing what can be done with a collection, and are, in effect, an encoding of library staff’s knowledge about what can be done with a collection. Its is therefore argued that use centred descriptions repair some of dissintermediation gaps caused by putting collection descriptions online. A theoretical motivation for use centred descriptions is presented by showing how Heaney’s (1999) analytic model of collections, which underlies the Research Support Libraries Programme (RSLP) collection description standard, only addresses finding and identifying resources. We augment this model to address selecting resources from a range of possibilities and show how use centred descriptions stem from this augmentation. A case study is presented demonstrating the experience of developing a set of use centred descriptions for the University of London as part of a project to encourage wider access to their archival holdings. The project had necessarily limited aims, and therefore conclusions are drawn about the viability of use centred descriptions in wider domains.

Ductal carcinoma in situ current trends, controversies, and review of literature

2018 ◽  
Vol 216 (5) ◽  
pp. 998-1003 ◽  
Author(s):  
Young K. Hong ◽  
Kelly M. McMasters ◽  
Michael E. Egger ◽  
Nicolas Ajkay
Keyword(s):  
Ductal Carcinoma In Situ ◽  
Carcinoma In Situ ◽  
Ductal Carcinoma ◽  
Review Of Literature ◽  
Current Trends

Ex situ and in situ characterization studies of spin-coated TiO2 film electrodes for the electrochemical ozone production process

2009 ◽  
Vol 55 (1) ◽  
pp. 31-36 ◽  
Author(s):  
Kenta Kitsuka ◽  
Kazuhiro Kaneda ◽  
Mineo Ikematsu ◽  
Masahiro Iseki ◽  
Katsuhiko Mushiake ◽  
...  
Keyword(s):  
Production Process ◽  
Tio2 Film ◽  
Ozone Production ◽  
Ex Situ ◽  
In Situ Characterization ◽  
Characterization Studies

Biotechnological Approach To Preserve Fresh Pasta Quality

2017 ◽  
Vol 80 (12) ◽  
pp. 2006-2013 ◽  
Author(s):  
L. Angiolillo ◽  
A. Conte ◽  
M. A. del Nobile
Keyword(s):  
Production Process ◽  
Sensory Quality ◽  
Lactobacillus Reuteri ◽  
Experimental Studies ◽  
Nutrient Content ◽  
High Water ◽  
Atmospheric Conditions ◽  
Biotechnological Approach ◽  
Fresh Pasta

ABSTRACT Fresh pasta is highly susceptible to microbial contamination because of its high water activity and nutrient content. In this study, a new biopreservation system was examined that consists of an active sodium alginate solution containing Lactobacillus reuteri and glycerol, which was added during the production process of pasta. Our aim was to extend the fresh pasta shelf life by the in situ production of reuterin, thereby avoiding the use of thermal treatments that generally compromise food sensory characteristics. Two experimental studies were carried out with the product packaged under either ordinary or modified atmospheric conditions. Microbiological and sensory quality indices were monitored to determine the effectiveness of biopreservation on product quality during storage. The use of the active solution with L. reuteri and glycerol during the production process of pasta improved both microbial and sensory quality, particularly when combined with modified atmosphere.

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