scholarly journals Methods for assessing the efficiency of application of digital technologies in the public administration system

2021 ◽  
Vol 17 (2) ◽  
pp. 93-100
Author(s):  
I. V. Kuznetsova

In modern conditions digital technologies are actively developed and used all over the world. The accelerated development of digital technologies over the past years suggests paying attention to the problems of introducing artificial intelligence technologies, infocommunication technologies into the system of state and municipal administration in Russia. The introduction and use of artificial intelligence and infocommunication technologies in the state public administration system requires a systematic assessment and methodological substantiation of its parameters. In this regard, at present, one of the urgent problems of the development of the system of state and municipal administration is the problem of determining the effectiveness of the use of digital technologies in the system of state and municipal administration. The purpose of the research is to consider various methods for assessing the effectiveness of the use of information and communication technologies in the public administration system and to develop a methodology for assessing the effectiveness of using artificial intelligence technologies in the activities of state authorities. To achieve the goal, the tasks of justifying the need to assess the effectiveness of the use of digital technologies in the public administration system are solved, systems of indicators for assessing the effectiveness of the use of digital technologies by state authorities are considered. The methodological basis of the research is a systemic, empirical approach. The works of domestic and foreign authors in the field of artificial intelligence and introduction of information and communication technologies into the public administration system are the theoretical and methodological basis of the research. The result of the research is a methodology for assessing the effectiveness of the use of artificial intelligence technologies in the public administration system. The proposed approach to assessing the effectiveness of using artificial intelligence technologies in the public administration system makes it possible to characterize the process of using artificial intelligence technologies in the public administration system in the present and future periods, and to identify the most significant directions for increasing the efficiency of using artificial intelligence technologies in the activities of state authorities.

Polylogos ◽  
2021 ◽  
Vol 5 (№ 3 (17)) ◽  
pp. 0
Author(s):  
Anastasia Bedenkova

Today, under the influence of rapidly developing information and communication technologies, the public administration system is being transformed. The concept of e-government is being replaced by the trend of forming a new model of digital government. It is necessary to have a precise understanding of the essence of the digital government concept for its implementation.The article presents an analysis of the main characteristics and stages of the formation of e-government, as well as the basic principles of digital government. Comparing the two concepts, the author comes to the conclusion that the digital government model is an independent concept based on the achievements of e-government.


Author(s):  
Rita TOLEIKIENĖ ◽  
Irma RYBNIKOVA ◽  
Vita JUKNEVIČIENĖ

In the course of the pandemic, the remote working and e-leading (leading through information and communication technologies) have also become the usual mode in public administrations, yet research on their consequences for employees in the public sector remains scarce. The aim of this article is to reveal what challenges and tensions emerge in relation to e-leadership in Lithuanian municipal administrations and how the pandemic influences e-leadership and its effects on municipal employees. A qualitative exploratory empirical study based on semi-structured interviews was conducted in a Lithuanian municipal administration before and during the pandemic caused by the COVID-19. It was found that, before the pandemic, e-leadership was mostly initiated by individual supervisors in municipal administrations who encouraged employees to use various e-tools for communication and daily performance of tasks; however, it was poorly supplemented by teleworking. The crisis-induced situation made e-leadership mandatory because of implemented teleworking. It has led to a massive agglomeration of e-leading tasks by supervisors who play the crucial role in instructing employees to use e-tools, gathering and sharing the information, monitoring and reviewing the division of functions and tasks. We also discuss the critical effects on employees, such as multitasking and total availability, resulting from e-leadership and teleworking.


Author(s):  
K. Blishchuk ◽  
O. Domsha

Problem setting. Digital economy should be considered as the new phenomenon, which was formed under the influence of progressive changes in technology and is a system of economic relations based on the usage of digital media means of information transmission. The development of the digital economy requires new approaches, methods and tools of building the system of public administration, which has significantly evolved under the influence of democratic transformations and the development of civil society. Therefore, nowadays there is a demand for understanding the essence of the digital economy in society as an objective reality that is confidently evolving, as well as for finding further ways to its development as a part of the system of public administration. Recent research and publications analysis. Issues of digitalization and digital economy are raised in the publications of such researchers as V. Apalkova, N. Dieieva, A. Dobrynin, S. Vereteniuk, H. Karcheva, V. Kuibida, S. Koliadenko, N. Kraus, D. Laion, V. Liashenko, A. Maslov, K. Semiachkov and others. The use of information and communication technologies in the field of public administration is revealed in the works of such scientists as O. Bernaziuk, N. Hrytsiak, N. Drahomyretska, O. Yemelianenko, T. Kaminska, A. Kaminskyi, O. Kachnyi, S. Kutsenko, I. Lopushynskyi, V. Nikolaiev, V. Pysarenko, A. Semenchenko, S. Chukut and others. However, there is the necessity for comprehensive research on the transformational changes connected to the digitalization of economic processes in the society. Highlighting previously unsettled parts of the general problem. The aim of the article is to substantiate the directions of the digital economy development as a component of the public administration system based on the study of the features of the category “digital economy”, analysis of the problems related to the functioning of the digital economy in modern society. Paper main body. The digital economy is the important basis for the functioning of the information society on the basis of information and communication technologies, according to that it can be attributed to the priorities of the public administration system development. The author’s definition of the digital economy from the position of a component of the public administration system as a complex model of interaction of economic and managerial entities operating on the basis of widespread use of information and communication technologies to meet the needs of the population and increase the efficiency of the public sector. The development of the digital economy and digital technologies is important for the public sector, taking into account the services received by both businesses and citizens of the country. The most common digital services available in the world today are registration of the new business, applying for a business license, applying for a birth certificate, and paying for utilities. The main factors that hinder the spread of digital services are the low level of financing for technological development and cyber security, the presence of software piracy, insufficient protection of intellectual property rights, insufficient number of mobile broadband subscribers, significant investment risks, undeveloped financial and banking services. Ukraine’s strengths contributing to the development of the digital economy are high-quality training of IT professionals, their ability to work with large data sets, e-democracy, sufficient speed of Internet connections and the implementation of investment projects in the field of telecommunications. This gives grounds to assert the significant opportunities of the Ukrainian state to develop the digital economy in the future. The government together with business have to take the following steps to overcome the problem of developing the digital economy: to develop the infrastructure for mobile Internet, Internet of things, cloud technologies and cyber security, i.e. “solid” infrastructure; to create full-fledged conditions for e-commerce and e-business; to form “soft” infrastructure aimed at data openness, identification and trust of citizens, the improvement of public services, etc .; to provide digital transformation projects through their implementation at the regional and national levels; to provide the population with information about possible risks from the total digitalization of the economy; to ensure technological and consulting support in the field of using secure information and communication systems. The development of the digital economy is an objective reality nowadays, taking into account the rapid progress in the field of technological and innovative support of all spheres of society. Digitalization will reduce the cost of paper money transactions, reduce corruption by providing most transactions electronically, facilitate access to most public administration services, and increase the efficiency of the economy on the whole. Conclusions of the research and prospects for further studies. The digital economy as a component of public administration system is the complex concept that involves the digitalization of public services and the development of the public sector through the active introduction of digital products in all spheres of the society. Considering the potential of Ukraine, its strengths and global trends that objectively affect the Ukrainian state, we can predict that the development of the digital economy will transform domestic industries and reformat them according to the needs and demands of the population.


2020 ◽  
pp. 089443932098044
Author(s):  
Colin van Noordt ◽  
Gianluca Misuraca

There is great interest to use artificial intelligence (AI) technologies to improve government processes and public services. However, the adoption of technologies has often been challenging for public administrations. In this article, the adoption of AI in governmental organizations has been researched as a form of information and communication technologies (ICT)–enabled governance innovation in the public sector. Based on findings from three cases of AI adoption in public sector organizations, this article shows strong similarities between the antecedents identified in previous academic literature and the factors contributing to the use of AI in government. The adoption of AI in government does not solely rely on having high-quality data but is facilitated by numerous environmental, organizational, and other factors that are strictly intertwined among each other. To address the specific nature of AI in government and the complexity of its adoption in the public sector, we thus propose a framework to provide a comprehensive overview of the key factors contributing to the successful adoption of AI systems, going beyond the narrow focus on data, processing power, and algorithm development often highlighted in the mainstream AI literature and policy discourse.


Author(s):  
Ángel Borrego ◽  
Maite Comalat

This article summarizes results related to graduates in Library and Information Science (LIS) provided in a report on higher-education employability published by the Spanish National Statistics Institute (INE) in 2019. The data show that LIS graduates have a slightly lower employment rate than other graduates. Nevertheless, they enjoy greater job stability, with a higher percentage of permanent contracts instead of placements or internships. More than one-quarter of LIS graduates work part-time, and the Public Administration continues to be the sector providing more employment opportunities for them. A certain level of overqualification is observed, with significant percentages of LIS graduates stating that they hold positions for which their degree is not necessary. Salaries are lower than those of other graduates, with data showing the same gender pay gap that affects female graduates across all disciplines. LIS graduates are satisfied with their training, and most would study the same degree again. They are little inclined to international mobility during their studies and consider themselves advanced users of information and communication technologies. Se sintetizan los resultados relativos a los graduados en Información y Documentación recogidos en la Encuesta de inserción laboral de titulados universitarios 2019 del Instituto Nacional de Estadística. Los datos indican que los graduados en Información y Documentación trabajan en una proporción ligeramente inferior al resto de titulados. Sin embargo, disfrutan de una mayor estabilidad laboral, con un porcentaje superior de contratos permanentes en detrimento de los contratos en prácticas y becas. Más de la cuarta parte de los graduados trabaja a tiempo parcial y la Administración Pública continúa siendo el ámbito que proporciona mayores oportunidades de ocupación. Se observa un cierto grado de sobrecualificación, con porcentajes significativos de graduados que afirman estar ocupando puestos de trabajo para los que no es necesaria la titulación. Las retribuciones son inferiores a las de otros graduados, al tiempo que se constata la misma brecha salarial de género que castiga a las tituladas de todas las disciplinas. Los graduados en Información y Documentación se declaran satisfechos con la titulación cursada y mayoritariamente repetirían los estudios, se muestran poco proclives a la movilidad internacional durante sus estudios y se consideran usuarios avanzados de las tecnologías de la información y la comunicación.


Author(s):  
Dorian Pocovnicu

Efficient communication is one the most important instruments used for the purpose of generating change inside and outside an organization. It can contribute to adjusting attitudes and the manner of approaching the present and future challenges and to changing behavioral patterns. The mission and the objectives of organizational communication are highly interrelated with organizational change and environment characteristics, in which the organization functions. The communication performed by the public administration institution outside is an institutional communication, extra-organizational, which presents the following purposes: strengthening its image, stimulating an environment of trust and affinity from the citizens (Kotler & Lee, 2007). We are of opinion that the management of communication performed by a public administration institution features three fundamental aspects, relevant for institutional communicators when designing and managing the institutional communication: communication efficiency, communication process and the implications of the new information and communication technologies (ICT) for this process.


2017 ◽  
Vol 2 (2) ◽  
pp. 285-292
Author(s):  
Yevhen Akeksandrovych Romanenko ◽  
Volodymyr Nikolaevich Kozakov ◽  
Iryna Vіtalіivna Chaplay

For many years, Ukraine is not entirely able to reverse the dangerous tendencies of growing distrust of the public to the activities of state authorities. In particular, the promises of public authorities regarding the improvement and development of information and communication technologies that are used both in the activities of state authorities, in narrow circles of specialists, and in everyday life of ordinary people are not fully fulfilled. The state-civil communicative network is one of the main directions of stimulating economic growth, employment, expansion of competition and, as a result, contributing to overcoming "digital isolation", both social and geographic. Without the state-civilian communicative network it is virtually impossible to execute management decisions, to make feedback and to correct the goals and stages of the activity of state authorities.


2021 ◽  
pp. 102-113
Author(s):  
Hasmik Harutyunyan ◽  
Mariana Kocharyan

As a result of the influence of information and telecommunication technologies on the development of modern economic and management systems, the global economy was radically transformed at the end of the 20th century. Nowadays, information and communication technologies are important components of progress in any field of economy. In the 21st century, a modern person cannot perform effective work without ICT, because people's awareness and ability to use information effectively are highly important in order to ensure the success in every field, which is the foundation of the development of information society and digital economy. And the formation of the latter is possible with the implementation of ICT in the public administration system of the economy and with the informationization of the sector. In other words, in the digital economy the modern information society requires a qualitatively new public administration system, one of the most important factors for the improvement of which is the introduction and application of ICT.


Author(s):  
Birgit Jaeger

The development of electronic or digital government (egovernment) has varied throughout the world. Although we give it the same name, we know from different studies that, for example, the concept of Information Society can be interpreted in different ways in different cultural settings (Jaeger, Slack, & Williams, 2000; Sancho, 2002). This article provides a general outline of the development of e-government in the West and is primarily based on European and Scandinavian experiences. It is only possible to give an introduction to e-government if we can define what we are talking about. E-government is still a rather new concept, but most people agree that egovernment includes the following features: • E-government is based on information and communication technologies (ICTs). • E-government is taking place in public administration. • E-government concerns electronic ways to perform all kinds of internal administrative tasks. • E-government also concerns the communication between the public administration and the citizens and other actors in the surrounding society (Jaeger, 2003: 50).


Sign in / Sign up

Export Citation Format

Share Document