scholarly journals Whether and How Does the Crisis-Induced Situation Change E-Leadership in the Public Sector? Evidence from Lithuanian Public Administration

Author(s):  
Rita TOLEIKIENĖ ◽  
Irma RYBNIKOVA ◽  
Vita JUKNEVIČIENĖ

In the course of the pandemic, the remote working and e-leading (leading through information and communication technologies) have also become the usual mode in public administrations, yet research on their consequences for employees in the public sector remains scarce. The aim of this article is to reveal what challenges and tensions emerge in relation to e-leadership in Lithuanian municipal administrations and how the pandemic influences e-leadership and its effects on municipal employees. A qualitative exploratory empirical study based on semi-structured interviews was conducted in a Lithuanian municipal administration before and during the pandemic caused by the COVID-19. It was found that, before the pandemic, e-leadership was mostly initiated by individual supervisors in municipal administrations who encouraged employees to use various e-tools for communication and daily performance of tasks; however, it was poorly supplemented by teleworking. The crisis-induced situation made e-leadership mandatory because of implemented teleworking. It has led to a massive agglomeration of e-leading tasks by supervisors who play the crucial role in instructing employees to use e-tools, gathering and sharing the information, monitoring and reviewing the division of functions and tasks. We also discuss the critical effects on employees, such as multitasking and total availability, resulting from e-leadership and teleworking.

Author(s):  
Kostas Metaxiotis

E-government, driven by an ever-increasing and pervasive use of information and communication technologies, is affecting the public sector more and more (Bannister, 2005; Eyob, 2004; Metaxiotis & Psarras, 2004). Many governments across the globe have resorted to instituting e-government initiatives as a way of better positioning themselves in the Information Age (Information for Development Programme [InfoDev], 2004), or seem at least to be showing commitments in redressing the imbalances resulting from the low utilization of knowledge resources and ICT in the economy and governance (Joi, 2004). E-government is enabling government organizations to provide better services to their constituents. The ability to improve citizens’ access to services has made e-government an attractive investment for government organizations, fueling worldwide implementation of such applications (Amaravadi, 2005; Scherlis & Eisenberg, 2003). As an emerging practice, e-government seeks to realize processes and structures for harnessing the potentialities of information and communication technologies at various levels of government and the public sector for the purpose of enhancing good governance. The key issues in transformation are the adoption and uptake of interoperable standards, the development of appropriate business models, the legal and policy frameworks that will facilitate integration, and governance arrangements that support both enterprise responsibilities and crossagency approaches and responsibilities. On the other hand, in order to gain competitive advantage for their survival, most of the large companies in the private sector have been actively taking initiatives to adopt new management tools, techniques, and philosophies. Governments always follow suit. History shows that most of the management philosophies were first practiced in large companies; once they gained foot in the field, they became adopted in other sectors. Enterprise resource planning (ERP), business process reengineering (BPR), and total quality management (TQM) are indicative examples. Now comes the turn of knowledge management (KM). Governments are now realizing the importance of KM to their policy making and service delivery to the public, and some of the government departments are beginning to put KM high on their agenda. Public administrations are knowledge-intensive organizations. They host a particularly high percentage of professionals and specialized staff who command important domains of knowledge. This is particularly the case in ministerial departments and in the judiciary and regulatory agencies. Many public organizations are chiefly “intelligence organizations” where human actors cooperate in order to store and process information and to produce information output for further use. If we ask the question, “How does the public administration know what it knows?” it becomes immediately evident that even though there is indeed a lot of knowledge in the organizations, it is not necessarily available anywhere, anytime for anybody. Not all parts of a public organization or even citizens can necessarily benefit from that knowledge. This means that a lot of “wheel reinventing” is going on in public administration.


2016 ◽  
Vol 9 (1) ◽  
pp. 57-71
Author(s):  
Mária Murray Svidroňová ◽  
Beáta Mikušová Meričková ◽  
Lýdia Gondášová

AbstractRecently growing attention has been paid to the issue of public-sector innovation: scholars have progressively developed a fully-fledged field of study in this direction, since remarkable differences exist between public and private organizations. Perhaps paradoxically, the decline of NPM itself from the 1990s onwards has paved the way to further developments of this field of study, surpassing the existent model through the exploration of innovative tools for stakeholders’ involvement in public decision-making. New Public Management reforms of public administration combined with the use of information and communication technologies have brought many innovations to the public sector, among others also public e-procurement. Our objective is to identify the driver and barriers of e-procurement use in contracting-out of public goods and services based on analysis in one selected region and its four municipalities in Slovakia. This study uses a qualitative and quantitative approach and is based on original data from our own research, including data collected within the LIPSE (Learning from Innovation in Public Sector Environments) research project. The main findings of our analysis are that the use of public e-procurement is an innovative tool for contracting out the public services and as such facilitates modern public-administration reforms based on information and communication technologies.


Author(s):  
K. Blishchuk ◽  
O. Domsha

Problem setting. Digital economy should be considered as the new phenomenon, which was formed under the influence of progressive changes in technology and is a system of economic relations based on the usage of digital media means of information transmission. The development of the digital economy requires new approaches, methods and tools of building the system of public administration, which has significantly evolved under the influence of democratic transformations and the development of civil society. Therefore, nowadays there is a demand for understanding the essence of the digital economy in society as an objective reality that is confidently evolving, as well as for finding further ways to its development as a part of the system of public administration. Recent research and publications analysis. Issues of digitalization and digital economy are raised in the publications of such researchers as V. Apalkova, N. Dieieva, A. Dobrynin, S. Vereteniuk, H. Karcheva, V. Kuibida, S. Koliadenko, N. Kraus, D. Laion, V. Liashenko, A. Maslov, K. Semiachkov and others. The use of information and communication technologies in the field of public administration is revealed in the works of such scientists as O. Bernaziuk, N. Hrytsiak, N. Drahomyretska, O. Yemelianenko, T. Kaminska, A. Kaminskyi, O. Kachnyi, S. Kutsenko, I. Lopushynskyi, V. Nikolaiev, V. Pysarenko, A. Semenchenko, S. Chukut and others. However, there is the necessity for comprehensive research on the transformational changes connected to the digitalization of economic processes in the society. Highlighting previously unsettled parts of the general problem. The aim of the article is to substantiate the directions of the digital economy development as a component of the public administration system based on the study of the features of the category “digital economy”, analysis of the problems related to the functioning of the digital economy in modern society. Paper main body. The digital economy is the important basis for the functioning of the information society on the basis of information and communication technologies, according to that it can be attributed to the priorities of the public administration system development. The author’s definition of the digital economy from the position of a component of the public administration system as a complex model of interaction of economic and managerial entities operating on the basis of widespread use of information and communication technologies to meet the needs of the population and increase the efficiency of the public sector. The development of the digital economy and digital technologies is important for the public sector, taking into account the services received by both businesses and citizens of the country. The most common digital services available in the world today are registration of the new business, applying for a business license, applying for a birth certificate, and paying for utilities. The main factors that hinder the spread of digital services are the low level of financing for technological development and cyber security, the presence of software piracy, insufficient protection of intellectual property rights, insufficient number of mobile broadband subscribers, significant investment risks, undeveloped financial and banking services. Ukraine’s strengths contributing to the development of the digital economy are high-quality training of IT professionals, their ability to work with large data sets, e-democracy, sufficient speed of Internet connections and the implementation of investment projects in the field of telecommunications. This gives grounds to assert the significant opportunities of the Ukrainian state to develop the digital economy in the future. The government together with business have to take the following steps to overcome the problem of developing the digital economy: to develop the infrastructure for mobile Internet, Internet of things, cloud technologies and cyber security, i.e. “solid” infrastructure; to create full-fledged conditions for e-commerce and e-business; to form “soft” infrastructure aimed at data openness, identification and trust of citizens, the improvement of public services, etc .; to provide digital transformation projects through their implementation at the regional and national levels; to provide the population with information about possible risks from the total digitalization of the economy; to ensure technological and consulting support in the field of using secure information and communication systems. The development of the digital economy is an objective reality nowadays, taking into account the rapid progress in the field of technological and innovative support of all spheres of society. Digitalization will reduce the cost of paper money transactions, reduce corruption by providing most transactions electronically, facilitate access to most public administration services, and increase the efficiency of the economy on the whole. Conclusions of the research and prospects for further studies. The digital economy as a component of public administration system is the complex concept that involves the digitalization of public services and the development of the public sector through the active introduction of digital products in all spheres of the society. Considering the potential of Ukraine, its strengths and global trends that objectively affect the Ukrainian state, we can predict that the development of the digital economy will transform domestic industries and reformat them according to the needs and demands of the population.


2021 ◽  
Vol 17 (2) ◽  
pp. 93-100
Author(s):  
I. V. Kuznetsova

In modern conditions digital technologies are actively developed and used all over the world. The accelerated development of digital technologies over the past years suggests paying attention to the problems of introducing artificial intelligence technologies, infocommunication technologies into the system of state and municipal administration in Russia. The introduction and use of artificial intelligence and infocommunication technologies in the state public administration system requires a systematic assessment and methodological substantiation of its parameters. In this regard, at present, one of the urgent problems of the development of the system of state and municipal administration is the problem of determining the effectiveness of the use of digital technologies in the system of state and municipal administration. The purpose of the research is to consider various methods for assessing the effectiveness of the use of information and communication technologies in the public administration system and to develop a methodology for assessing the effectiveness of using artificial intelligence technologies in the activities of state authorities. To achieve the goal, the tasks of justifying the need to assess the effectiveness of the use of digital technologies in the public administration system are solved, systems of indicators for assessing the effectiveness of the use of digital technologies by state authorities are considered. The methodological basis of the research is a systemic, empirical approach. The works of domestic and foreign authors in the field of artificial intelligence and introduction of information and communication technologies into the public administration system are the theoretical and methodological basis of the research. The result of the research is a methodology for assessing the effectiveness of the use of artificial intelligence technologies in the public administration system. The proposed approach to assessing the effectiveness of using artificial intelligence technologies in the public administration system makes it possible to characterize the process of using artificial intelligence technologies in the public administration system in the present and future periods, and to identify the most significant directions for increasing the efficiency of using artificial intelligence technologies in the activities of state authorities.


Author(s):  
Veronika Linhartova

The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementation of e-government, citizens have become more knowledgeable, able to participate in decision-making processes, thus automatically becoming co-producers of public goods or services. This approach to public good and service delivery describes modern public sector management theories as co-creation. Although co-creation is an entirely new concept in some countries, various forms of public participation are becoming increasingly important worldwide and can be expected to continue in the future.


2020 ◽  
pp. 089443932098044
Author(s):  
Colin van Noordt ◽  
Gianluca Misuraca

There is great interest to use artificial intelligence (AI) technologies to improve government processes and public services. However, the adoption of technologies has often been challenging for public administrations. In this article, the adoption of AI in governmental organizations has been researched as a form of information and communication technologies (ICT)–enabled governance innovation in the public sector. Based on findings from three cases of AI adoption in public sector organizations, this article shows strong similarities between the antecedents identified in previous academic literature and the factors contributing to the use of AI in government. The adoption of AI in government does not solely rely on having high-quality data but is facilitated by numerous environmental, organizational, and other factors that are strictly intertwined among each other. To address the specific nature of AI in government and the complexity of its adoption in the public sector, we thus propose a framework to provide a comprehensive overview of the key factors contributing to the successful adoption of AI systems, going beyond the narrow focus on data, processing power, and algorithm development often highlighted in the mainstream AI literature and policy discourse.


Author(s):  
Ángel Borrego ◽  
Maite Comalat

This article summarizes results related to graduates in Library and Information Science (LIS) provided in a report on higher-education employability published by the Spanish National Statistics Institute (INE) in 2019. The data show that LIS graduates have a slightly lower employment rate than other graduates. Nevertheless, they enjoy greater job stability, with a higher percentage of permanent contracts instead of placements or internships. More than one-quarter of LIS graduates work part-time, and the Public Administration continues to be the sector providing more employment opportunities for them. A certain level of overqualification is observed, with significant percentages of LIS graduates stating that they hold positions for which their degree is not necessary. Salaries are lower than those of other graduates, with data showing the same gender pay gap that affects female graduates across all disciplines. LIS graduates are satisfied with their training, and most would study the same degree again. They are little inclined to international mobility during their studies and consider themselves advanced users of information and communication technologies. Se sintetizan los resultados relativos a los graduados en Información y Documentación recogidos en la Encuesta de inserción laboral de titulados universitarios 2019 del Instituto Nacional de Estadística. Los datos indican que los graduados en Información y Documentación trabajan en una proporción ligeramente inferior al resto de titulados. Sin embargo, disfrutan de una mayor estabilidad laboral, con un porcentaje superior de contratos permanentes en detrimento de los contratos en prácticas y becas. Más de la cuarta parte de los graduados trabaja a tiempo parcial y la Administración Pública continúa siendo el ámbito que proporciona mayores oportunidades de ocupación. Se observa un cierto grado de sobrecualificación, con porcentajes significativos de graduados que afirman estar ocupando puestos de trabajo para los que no es necesaria la titulación. Las retribuciones son inferiores a las de otros graduados, al tiempo que se constata la misma brecha salarial de género que castiga a las tituladas de todas las disciplinas. Los graduados en Información y Documentación se declaran satisfechos con la titulación cursada y mayoritariamente repetirían los estudios, se muestran poco proclives a la movilidad internacional durante sus estudios y se consideran usuarios avanzados de las tecnologías de la información y la comunicación.


2008 ◽  
Vol 42 (43) ◽  
pp. 226-232
Author(s):  
Dalė Dzemydienė ◽  
Ramutė Naujikienė

Informacinės visuomenės raidoje pastebimi nauji pokyčiai, keičiantys viešųjų paslaugų teikimo galimybes ir kokybę. Atsiranda naujos valdymo formos, grindžiamos šiuolaikinėmis informacinėmis ir komunikacinėmis technologijomis. Straipsnyje nagrinėjamos viešojo administravimo sektoriaus paslaugų modernizavimo galimybės, priklausančios nuo šiuolaikinių informacinių ir komunikacinių technologijų. Analizuojami viešojo administravimo paslaugų automatizavimo modeliai, nagrinėjamiklausimai, susiję su šiuolaikinių informacinių technologijų įtaka viešojo administravimo sektoriaus veiklai. Analizuojamos viešojo administravimo sistemos vykdymo funkcijos.Analysis of providing the electronic public service examplesDalė Dzemydienė, Ramutė Naujikienė SummaryThe information technologies and information representation methods play an important role in the development of the eServices applications for public administration. The main problems of public service development in administration sector are analysed using information and communication technologies in this paper. The models of reviewing the applications for public sector are designed using unified modelling language.


Author(s):  
Dorian Pocovnicu

Efficient communication is one the most important instruments used for the purpose of generating change inside and outside an organization. It can contribute to adjusting attitudes and the manner of approaching the present and future challenges and to changing behavioral patterns. The mission and the objectives of organizational communication are highly interrelated with organizational change and environment characteristics, in which the organization functions. The communication performed by the public administration institution outside is an institutional communication, extra-organizational, which presents the following purposes: strengthening its image, stimulating an environment of trust and affinity from the citizens (Kotler & Lee, 2007). We are of opinion that the management of communication performed by a public administration institution features three fundamental aspects, relevant for institutional communicators when designing and managing the institutional communication: communication efficiency, communication process and the implications of the new information and communication technologies (ICT) for this process.


Sign in / Sign up

Export Citation Format

Share Document